Drop off was very simple. Park the truck, drop off keys and leave
robert g
Navis Pack and Ship Orange County
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Forest, CA 92630
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- 2.5 Average Customer Rating
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How U-Haul Reviews WorkBeing honest is the first thing you guys can improve. I went to two separate U-Hauls that day and it seems I was screwed over at both. But for the U-Haul that I actually used that day was this location and I was charged an extra 85 dollars when my rental was 29.95. I drove a total of less than 15 miles and was charged for 7 gallons of fuel(53.65) and charged for safe move(15) which I declined and charged for miles which was 15 miles(16.35). So why would I be charged 123.78 for a 30$ rental. I made the mistake of checking the bill over a month later.
darren cI was given a vehicle that was marked 3/4 on the paper work but was below a 1/2 tank. Then I got a call a few days after asking for the truck when it had been turned in. The business had already been open one full day and was parked in front of the main door. I told the woman on the phone about the fuel tank. She stated she would speak to the person and make a “note” of it. They charged me for the fuel that was not in there and that I did not use. They also changed the pick up location at the last minute without me actually accepting it. A voicemail, followed by a text message, and immediately after a change in location.
Julian EThey charged me for an extra day. Just took the key from me and that was it.
Jacob ENever received such horrible service from U-Haul. The back of the truck was full of boxes upon arrival, the radio didn’t work, they took nearly a month to bill me, I asked the clerk for a trash can to dispose the trash left in the truck and he said they didn’t have one.
Raveon W