Customer Reviews for Our Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Our Mini Storage

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KEITH M.
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Great customer service!!!

DENISE S.
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Customer did not leave a comment.

Calvin F.
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Customer did not leave a comment.

SUSAN C.
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Friendly and efficient

MICHAEL JAMES D.
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The attendant was very helpful all went smooth.

MICHAEL LEE B.
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Do not hide fee's. The rental was several hundred dollars more than was articulated to me.

Brian P.
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Customer did not leave a comment.

Matt T.
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Customer did not leave a comment.

Gasten S.
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We are disappointed that we are having to send this e-mail. We have used uhaul multiple times and Normally we have nothing but good experiences but this time will be our last. First off, we are being relocated for work and needed to make a hasty eservation. We put in the reservation online and realized the return date we entered didn't save so we called to adjust this. Instead of just moving our return date to 6/29, our pickup day was changed to this. so, Secondly, when we arrived at uhaul And the auto transport we had reserved had been given away. Then, the associate at the Shoreline, WA location while on the phone with we believe transportation told us that there were no (zero) auto transports in the entire area. She said that there were only two tow dollys and that they were both on whidbey island, a ferry ride away. We told her while still In store that online it said the tow dolly was not compatible with our Nissan rouge all wheel drive car and she assured us that they double checked and that it would work. So off to whidbey island we go on a ferry ride. Mind you, we were trying to leave Washington state to move across the country by 1pm, (which we would've been able to if it wasn't for all of this). So then we get to Clinton on whidbey island and the associate there tells us what we thought, which was that the tow dolly was not going to work for our rogue and that the only way to make that work would be to disassemble our vehicle, which if that's what the shoreline associates meant by it would work then... that definitely doesn't work we want to keep our car assembled. so the Clinton, whidbey island associate made some calls for us and told us the closest actual auto transport was in Bellingham, WA which was 2 additional hours north of where we were. So at this time we were already 4 hours late to leaving and freaking out. We made some calls on our own to uhaul on the ferry ride back and finally found someone that found us an auto transport in Everett, WA which is only 30 min north of where we were. So that was great we go there and get the transport. that associate at the location on Broadway is awesome, but he actually had TWO transports there. So almost $3000 dollars later and now after we finally get everything and get going we are 7hours late to leaving. I was on the phone with literally 6 different people today 6/16 for over an Hour and still nothing was accomplished in resolving this. The first 4 kept transferring me around to no one helpful, then finally I talked to a customer service rep who helped for a while then she transferred me back to someone not helpful who then sent me to a transportation person who gave me this email and was done with me. The customer service rep said that she thinks the issue is that locations are not inputting the equipment on their property correctly. This seems like it is literally what keeps the company running, is knowing where the equipment is and keeping track of

Diana E.
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We really like the contactless method of pre checkout and turn in of our rental with pictures via mobile phone.

CAROLYN ROYE W.
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Customer did not leave a comment.

FAZLE R.
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Customer did not leave a comment.

RICHARD S.
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I feel I am being over charged , I have rented from your company at least 10 times, I have never felt this way . I felt I was never disclosed 1.39 per mile

ROBERT DALE P.
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Your staff was excellent. Friendly greeting, extremely warm and genuine. You need to keep him, he does a great job at both ends of the transaction!! Bob Pierce Customer

samuel J.
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Nothing, great service, very helpful, will be back in the next month or two

Christopher M.
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Customer did not leave a comment.

Andrew M.
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The on site manager was rude, and said there were no trailers for rent and that she would not rent a trailer to me. i turned to look and saw 5 trailers in the lot with web site confirmation that there was a box trailer, and a utility trailer available. i was asked to leave when an Asian gentleman appeared out of no where and was more than willing to rent the trailer to me, and thanked me for my business.

LLOYD T.
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Customer did not leave a comment.

Mitch B.
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Customer did not leave a comment.

Gilbert L.
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Very good experience

Michael I.
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Not my location

Michael B.
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Customer did not leave a comment.

Shannon H.
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Customer did not leave a comment.

Austin C.
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The employee charged me (before I drove away with the truck) for two days without asking how long I wanted it. I originally planned on one day but i figured i might as well use it to move for two days because i was charged for two days. The following day another employee called me, asking where the truck is and why i havent brought it back. She said another customer was scheduled to use it. Her paperwork indicated I only had it for one day, but i pulled out my paperwork and read it to her to prove that i paid for two days. She then realized the employee had made a mistake, but she still insisted on bringing it in before 8 am the following day. Now if I had to bring it in before 8 am the following day that means I paid for two days but they still requested it back early, therefore I wasnt able to use it for the full two days. Overall I'm just not very happy with my uhaul experience on this occasion. I understand people make mistakes, I will be the first to tell you I've made business mistakes that have greatly inconvenienced my customers, but I am here to just inform uhaul on what happened. I did however rent a uhaul several weeks ago at a lake Steven's location. That went smooth as butter. Thank you for your time.

Lisa T.
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The lady at the front counter was not very helpful and when I told her I needed to drop it off in Chelan she said it was fine to do that but when they went to drop off the trailer at the ONLY uhaul site in Chelan, they said they were too full and had to drive to Omak. I was not happy and there was no way they could drive to Omak to drop off the trailer. They should have called the drop off location or something to make sure it was not full.

Rafael M.
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The staff was excellent!!

Steve K.
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Personnel and product were excellent. However, needed to use a restroom desperately and none was available... Sent me down the street to a Subway shop...

Eric M.
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Customer did not leave a comment.

Randall B.
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Not open when said

Jeremy B.
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We went for a trailer but our hookup for the lighting didnt work. I couldn't get it to wire correctly so we needed up having to use a van instead. So instead of a $14.95 rental it turned into a $50 rental. Not too happy about that. Other than that this place has been super nice to us and very accommodating. Thank you for that!!

Jennifer N.
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Customer did not leave a comment.

Leasha B.
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Customer did not leave a comment.

Ken T.
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Workout the details with the web based agent-less pickup. It's a great idea that almost works, but needs better explanation and easier recovery for location agents when things don't go well with the website.

Lynnette P.
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It was not a good GPS ..stated turn on 8th which I did. Had to figure out where the place was GPS or your company may want to add a directional to find it in. Traffic I was happy it was a small truck But rather than turn right on 8th and 100 feet on left ..maybe print directions that say 100feet past 8th turn right into location and maybe actually have it opened till 5 as stated on the sign I was there at 3 .

Hayden B.
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Better signs for where to drop off and turn around.

Duane T.
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The 800 number was great it was easy to find a truck that was an overall good experience their truck was nice and clean and nice to drive

erin C.
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The kindest facility I have ever used! I will be highly recommending this place to others!

Paul S.
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The vehicle was not cleaned and in fact had significant pet hair on the passenger seat - preventing my partner from riding with me as she's allergic to dander. This despite the vehicle only having 372 miles on it - no excuse!

Fred L.
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Customer did not leave a comment.

brian B.
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Customer did not leave a comment.

Daniel T.
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Other then I reserved a 20ft truck and got a 15 ft truck and tiny ass trailer that by no means came close to making up the space it was great

Nathan S.
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it's a moving and storage place had to disconnect the trailer myself.

DIANA R.
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Rual did a great job! So accommodating and helpful. I will rent from him again.

Keira V.
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30 miles from requested pickup location

Morgan M.
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Customer did not leave a comment.

DEBORAH C.
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Ruelle was great, very accommodating and responsive to our questions. He was great with his customer service, no improvement needed.

Susan S.
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Customer did not leave a comment.

Stephen W.
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Customer did not leave a comment.

Samantha M.
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App is not time saving. I complete my reservation at home. Then have to be at location to finish. It's ridiculous that you have to have a phone number for someone in case I don't return. However you don't tell the renter you will be callin so we don't advise the person. You then call my mother and then she tried to call back and on hold for ten min. She is now confused too. The lady tells me I need to show a passport or rental agreement. 1 this should of been done when I was home as I don't carry with me. 2. I'm a homeowner and don't have a rental agreement. 3 no you can't call my company it's the weekend and they are closed plus they don't need to be bothered because I'm renting. Took way too long waiting once we arrived app was supposed to make it easier. Would have been quicker to just rent at a counter.

LUIS A.
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Nothing everything was great

Svein A.
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you can make sure that simple things like replacing wiper blades. this simple thing is a big safety item.

Lisa E.
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Customer did not leave a comment.

ELIZABETH D.
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Friendly, helpful people...truck was great...hours are good...totally pleased with the service

Michael O.
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I'd say the whole experience was perfect; no recommendations.

Andrea M.
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Customer did not leave a comment.

Alison L.
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This was my first rental experience it was so easy. The staff at the broadway location were awesome. Thank you

WILLIAM R.
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The service at the pickup point was good. But I didn't appreciate the run around I got from the central office staff.

lori Y.
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Customer did not leave a comment.

MIKE T.
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No need...These are the nicest people ever to rent from...

Amanda S.
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Customer did not leave a comment.

KAthryn F.
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Truck smelled like cigarettes

william S.
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Customer did not leave a comment.

Brad H.
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I originally rented from another location. But when I arrived that location was closed and no one answered the phone. I called the next closest location (810 N Broadway) and he transferred my reservation over to his place and made it great. Turned a very frustrating situation into a very pleasant one.

Chet G.
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Customer did not leave a comment.

steven R.
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Pleasant and efficient folks,

JENNIE A.
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Truck not reviewed with us. Had to fetch it from lot ourselves, paperwork wrong, windshield so dirty we couldn't see, had to clean it.

thomas D.
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Customer did not leave a comment.

RON F.
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Very friendly and personable staff

Dwight D.
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Customer did not leave a comment.

Jose R.
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Customer service is bad.!!!

Michael A.
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They were super nice and helpful

Michael C.
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I would not send anyone to this location and I will drive farther away as the staff was not helpful and the office had a foul smell.

Kelsey B.
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Customer did not leave a comment.

james V.
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They did not have any pads, and I had to go to another locaiton to get them.

Mary C.
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Rate per mile is ridiculous. Seems like a good deal and then with fees etc it was over $230 for such a short time.

Garth C.
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The store I reserved with didn't have the trailer I reserved. 2 out of 3 trailers are in disrepair, per the employee. He did credit me most of my rental however I was sent to another store and couldn't return the trailer to my original "local" store without doubling the cost. This cost me money to cover the extra time it took my coordinated "tow" vehicle/driver, having to run around when uhaul should have the equipment in a rentable state. Both sites stated that they have "down" equipment. This hurts your rep and bottom line.

Cassandra L.
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Customer did not leave a comment.

Karyn D.
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Customer did not leave a comment.

BRAD R.
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They are great people to work with. This is my new favorite location to rent from.

Randy L.
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Customer did not leave a comment.

sandy M.
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Customer did not leave a comment.

Tony D.
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Customer did not leave a comment.

Craig W.
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Great customer service! I was running about 10 minutes late, but it's wasnt a big deal. The staff were very friendly. Thank You

Thomas C.
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Customer did not leave a comment.

Thomas H.
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Customer did not leave a comment.

Robert M.
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This location was 30 miles north of where I had a truck reserved for me in MtLk terrace when I got to MtLk Terrace he had no trucks I lost half a day labor costs and paid for much more gas aren't I entitled to your $50 garintue ? Please advise Robert mcconnell

LESLIE B.
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Customer did not leave a comment.

Sharon S.
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Customer did not leave a comment.

Michael C.
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no one there when I dropped it off.

susan N.
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There was no latch for the middle seat belt. My daughter had to ride 78 miles without a seat belt. Very unsafe and this should be repaired immediately. Very disappointing!

MARY H.
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Uhaul corporate made this an EXTREMELY difficult and horrible expeirence. I had to drive 2 hours from my home to pick up and drop off the trailer, and was not told about the location change untill AFTER I was supposed to pick up. Luckily the man working this location stayed after hours over and hour to help us. Uhaul needs to change its practices.

Kathy S.
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Customer did not leave a comment.

Gavin A.
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Did great. I really appreciated there ability to work with my schedule since the dolly wasn't available at my original chosen location, and being able to drop it off after close was a huge help to us.

kit M.
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Customer did not leave a comment.

Grace D.
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Customer did not leave a comment.

Dean B.
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Customer did not leave a comment.

Constantin S.
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Anthony R.
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piseth S.
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Customer did not leave a comment.

skye S.
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Customer did not leave a comment.

MICHAEL D. | First Impressions |
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Everything was quick and easy.

No reviews have been submitted for this location.

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