Customer Reviews for Out A Space Storage
(U-Haul Neighborhood Dealer)

422 reviews

210 E Merrick Rd   Valley Stream, NY 11580
(100 ft east of Cornwell ave on the South side of East Merrick Rd)

(516) 872-5089

Location Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(516) 872-5089

210 E Merrick Rd
Valley Stream, NY 11580
(100 ft east of Cornwell ave on the South side of East Merrick Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The truck worked for what was needed but seemed to not be well kept or much care about its cleanliness. Overall experience was ok.

Anthony S. 
Rating:
5.0

In a world of frustration and agita something went right. I had a good experience renting a van for a Home Depot run. Vehicle in good shape, prompt service, quite reasonable rates. Next time I need a vehicle, U-Haul gets my business.

Paul B. 
Rating:
5.0

I think the system and people you have in place are very good. There was slite problem with my bill I went back and John took care of it .You have good people at that location.

peter H. 
Rating:
5.0

Customer did not leave a comment.

Alyson W. 
Rating:
5.0

Very professional and helpful and the price very reasonable well recommended

SHERNETTE W. 
Rating:
3.0

Cleanliness, no washer fluid, incorrect fuel record, low air tire. However, people courteous and helpful

Albert Z. 
Rating:
5.0

Wonderful experience! Recommend you anytime!

james K. 
Rating:
5.0

Inside the cabin is very dirty

Julian V. 
Rating:
5.0

Customer did not leave a comment.

Faneeza A. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

My favorite place to rent!

EVANT Z. 
Rating:
5.0

Nothing It's All Good

Noor H. 
Rating:
5.0

Customer did not leave a comment.

MARYSE S. 
Rating:
4.0

Customer did not leave a comment.

AMANDAMEGAN F. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

App didnt work for return

Steven K. 
Rating:
5.0

Customer did not leave a comment.

RODYE P. 
Rating:
5.0

Customer did not leave a comment.

Ruby W. 
Rating:
5.0

Customer did not leave a comment.

TANNIA P. 
Rating:
5.0

Everything went well. Affordable moving solution. No issues.

john P. 
Rating:
5.0

Very friendly staff

Thyron M. 
Rating:
5.0

Customer did not leave a comment.

Viktoriia S. 
Rating:
2.0

Very hard to locate especially at night. Not enough light in the parking lot to drop off car. Didn't feel safe to checkout car with phone.

TRICIA N. 
Rating:
5.0

Excellent customer service!

SIMONE E. 
Rating:
5.0

Nothing. The staff at this location was fabulous. They made the whole experience really easy, both with picking up the truck to returning it.

Jaime T. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Maurice V. 
Rating:
5.0

Customer did not leave a comment.

Virginia C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

good customer service

Ludin J. 
Rating:
5.0

Customer did not leave a comment.

Kasian W. 
Rating:
4.0

N/A

Joshua C. 
Rating:
1.0

Close this location.

Jason P. 
Rating:
4.0

Customer did not leave a comment.

LEONARD T. 
Rating:
5.0

Customer did not leave a comment.

justyna R. 
Rating:
5.0

Keep up the great service

Richard D. 
Rating:
5.0

I think the fees are extreme and overpriced. There is a sticker about brooming the floor in the back to save $25 but there is no way to redeem it. It's just a very expensive service just for a truck.

Angelina L. 
Rating:
1.0

I was overcharged for furniture pads that were not in the truck on arrival. I also called an opened a ticket with customer service but was still charged for the furniture pads in my final bill.

Matthew S. 
Rating:
5.0

Customer service was excellent, really nice peoples, the only thing I didn't like That truck inside are too dirty they should be clean specially now with this pandemic... please clean ... but overall service was good..

Ramón R. 
Rating:
4.0

Customer did not leave a comment.

esan R. 
Rating:
5.0

Excellent

Mainul I. 
Rating:
4.0

I like the fact thT this location is small and the customer service is excellent

Peter W. 
Rating:
5.0

Very smooth and efficient transaction! I will be back for all uhaul rentals!

Rhea T. 
Rating:
5.0

Customer did not leave a comment.

joseph A. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very courteous & professional!

Dindyal I. 
Rating:
5.0

Our service was handled by Tiphany at the counter and she was patient, friendly, went over details and made us very comfortable in renting as well as returning. Great job.

GOPAL S. 
Rating:
5.0

I don't see anything else for you do the service was excellent. I give you guys a 100%!

Bertram W. 
Rating:
5.0

Convenient pick-up and drop off in a good location made a stressful day a little easier. Great attentive staff handling the reservations. Five Star name definitely fits. Thank you.

Daniel T. 
Rating:
1.0

Very rude at this location horrible customer service

Justin Robert Z. 
Rating:
5.0

Customer did not leave a comment.

jeff L. 
Rating:
5.0

The staff was very pleasant my reservation was handled professionally I'll definitely be using this location again

Desmond E. 
Rating:
4.0

The process was a bit longer than normal.

KEVIN E. 
Rating:
1.0

I had requested 2 dozen pads & a flat dolly and they neither stay away from this place!!!

JOSEPH S. 
Rating:
1.0

Customer did not leave a comment.

JOSHUA P. 
Rating:
5.0

Staff was very professional and supper fantastic with the prompt help in accommodations..

India R. 
Rating:
5.0

Customer did not leave a comment.

CHINUA R. 
Rating:
2.0

Didn't show breakdown of charges when I returned the vehicle. Charged me $7.50 for 2 gallons of gas when i only drove 15 miles plus $1 enviromental fee?

Ariel L. 
Rating:
3.0

The vehicle was filthy. I had to ask to have the back area swept. The cabin was dirty, which was unacceptable in light of the virus that's looming. The buttons for the radio were sticky , the dash board was dusty, the cup holders were dirty, the overall cabin was obviously not sanitary which was very disappointing. Fortunately, I had sanitizing wipes handy.

Coreen F. 
Rating:
5.0

Customer did not leave a comment.

JAIME P. 
Rating:
5.0

This was the first time renting a U-haul from any location. We rented a 10 ft. truck. I would definitely go back and rent from this location. Everything went smoothly and the vehicle was there, clean and even had a hand truck in the back. It was a very positive experience.

Anthony M. 
Rating:
5.0

John was very helpful nice & professional

Joseph H. 
Rating:
4.0

Questionable pricing, customer service ended a live chat with me without speaking to me

Elizabeth D. 
Rating:
5.0

Keep up the excellent service!! You are doing GREAT!!

Sandra G. 
Rating:
5.0

Very very quick check out process once you do everything on the phone, it took 3 min, in and out and also quick drop off, and the staff were excellent, thanks

Rabindra P. 
Rating:
5.0

Customer did not leave a comment.

PANFILO T. 
Rating:
4.0

The workers appeared to be bothered and a bit annoyed rather than welcoming. The service was good but thanks to U-Haul not “out A space storage”.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

POTASSO D. 
Rating:
2.0

Customer did not leave a comment.

Bennie M. 
Rating:
5.0

Very nice and polite. I will always go to them. I value polite people.

Toshi F. 
Rating:
5.0

Customer did not leave a comment.

stephanie D. 
Rating:
4.0

Customer did not leave a comment.

cynthia D. 
Rating:
5.0

Customer did not leave a comment.

Jaime P. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Although the vehicle itself was clean, and practically brand new with only a bit over 2K miles, it had snowed the night before and I had to clean the snow and ice off the windows. The personnel at this office were very nice and accommodating, but it was a little inconvenient to be the one to clear off the vehicle. I was told the vehicle came in the night before and I arrived shortly after they had opened. I believed them and didn't fuss over doing it, but I would be remiss if I didn't mention it here. Mainly because I believe, similar to rental car companies, uHaul should provide those ice-scrapers particularly in vehicles in the northern states. One of the guys in the location lent me the one from his car and a broom from inside the store. Otherwise... all was great. This vehicle gets excellent gas mileage, handles well and it's a big plus with the back-up camera. Wish it had bluetooth for the phone and a USB port or a 12 volt a/c plug.

PHILLIP G. 
Rating:
5.0

Customer did not leave a comment.

Esther S. 
Rating:
2.0

Customer did not leave a comment.

farooq I. 
Rating:
5.0

Customer did not leave a comment.

franklin C. 
Rating:
5.0

Customer did not leave a comment.

Leslyn S. 
Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
5.0

No complaints at all. I was happy that this location was open on a Sunday. Very professional.

Fabiana C. 
Rating:
5.0

Customer did not leave a comment.

JUNETH W. 
Rating:
5.0

Air Fresheners!!!

Dominick C. 
Rating:
5.0

Customer did not leave a comment.

Howard W. 
Rating:
4.0

The truck was old and the air conditioner did not work

BOB J. 
Rating:
5.0

Fast & easy

RAMON O. 
Rating:
5.0

Customer did not leave a comment.

Katrina G. 
Rating:
5.0

Nothing

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Messiah B. 
Rating:
5.0

Customer did not leave a comment.

Waqas T. 
Rating:
4.0

Customer did not leave a comment.

Tasha C. 
Rating:
1.0

I picked up the van & there was no dolly like I requested. The facility was closed, so I wasn't able to ask for one. Then upon inspecting the van, there was spoiled food in the back, animal feces and dirt. The van also smelled horrible. As soon as I turned the van on, an indicator came on that the right rear tire had low pressure. I had already paid two workers to assist me that day with moving items, and had no choice but to take that van as they couldn't assist me any other time during the week. Was literally the worst experience ever!

Tatyana S. 
Rating:
4.0

Very convenient!

Shenika B. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Customer did not leave a comment.

Kamaila H. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

hugo C. 
Rating:
5.0

Staff is courteous and quick.

John Z. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top