This place was at dump. There was nobody there to take into truck. There was no representative to take the keys or to ensure that the truck was cleaned out or to ensure that my paperwork was cleared out and. I was charged for an extra day whenever I talked to a representative over the phone that said that I could turn the truck in a day. Late and I'd got charge for the son of a b****. Anyway.
jerry w
Customer Reviews for Overall Renovations
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was fine and location was good even though it wasn't all that near to me. Same thing with drop off. Desired drop off location was changed at last minute with no notification other than my looking at the app.
Keith GSorry forgot his name but your worker was amazing very friendly and explained everything Santa Fe Tx location
JENNIFER LVery smooth and convenient👌🏾
Anthony AI think you can tell from the comment.
Janet BThe service was excellent!
tony gEasy transaction. Jason was very helpful
Steven CVery smooth experience.
JIMMY BEasy drop off and good customer service.
Ben HGreat job
Warren AJason was patient and helpful.
Mary MQuick. The guy hooked it up and I was gone.
Dean RGreat location and great service, Jason had me in and out in under 10 mins, 10/10 highly recommended
Justin RNo one was at the facility, called the number posted & guy said just to leave it & they would move it where they wanted it.
DAVID HPick up was easy and staff friendly.
Priscilla BI think you did everything just right. I appreciate your customer service.
LINDA HAlways very helpful
SAMUEL HNothing.
MICHAEL RIt's all good
ORLANDO SVery small location. But, drop off communication with employee worked well.
Dawn HEasy, and had no issues obtaining a vehicle.
JOHNNY BNothing, entire experience was painless, online reservation, pickup was simple. Owner of business was friendly and very helpful. This particular operation was small and did have a lot of equipment.
Corbin BThe drop off app was unforgiving and was not able to get all photos.
Jacquelyn MJason made renting and returning very easy. Picking up truck was probably 10 minutes in the office, return was dropping key in night drop. Whenever I need a truck I’ll head to this UHaul.
Eric FNo improvement necessary. The trailer handled what I needed it for..
Stan OThe agent only speak English and I spoke with Doug the agents and he never explained to me that when receiving in one city and delivering in another within Houston itself, they charged me some super expensive charges. It was incredible that from Houston to Miami I paid $118 and from Houston Santa Fe to Houston Katy they charged me $114 without any explanation or receipts or details Please Please provide detailed receipts at the time of rent. Thank you
Edel GThe only thing I can’t agree with was gas tank level. The miles yes it was over but I made sure to return it with more gas than picked up. But if your company needs an extra $7 to survive I guess it’s worth it to yall. I’ll find another route in November and following May.
david mThis location is amazing!!! The owner helped me hook up the trailer and assisted me on the return. He was very polite, kind, and prompt. I was scheduled at an Alvin location that messed up my reservation, and this owner made sure I was taken care of. I will continue to use this location only.
July MGood service
john mGood as is
Michael BBest personal in town.
Sara RVery friendly and helpful people.
Chester RNeed more furniture & heavy appliance dollies. Easy to get to & work with.
Alan MDoug was very helpful in helping us to pick the right trailer for what we needed. We appreciate his help.
Jaime HThe gentleman that waited on me was very helpful during this time when we were being pressured. To pick up a piece of furniture during a rain. Thank you so much sir, For all of your help in the price was reasonable.
Shirley DVery courteous. Service was fast and easy. No problems at all.
Jesus HAwesome Customer Service & Great prices
Dawn Sand Doug should get a raise. They work so hard. Will definitely rent there again.
Jason BExcellent service
Carol NThe trailer did not come with straps and the dolly didn’t work.
Cathy Dclosed at 10:30am when I got there
David BThey are always professional, helpful and go beyond expectations.
David SNo improvement necessary
Bryce H