Customer Reviews for Owasso Safety Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Owasso Safety Storage

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HENRY T. on

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Todd A. on

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Y Renee L. on

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Mitchell R. on

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Greg K. on

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Miranda B. on

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John D. on

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ORVILLE V. on

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Great service, nice people to work with.

Dennis C. on

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Rachelle H. on

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It was easy to use the 24/7 check in. And everything was as it needed to be. Definitely would recommend them to others!

Guy B. on

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Excellent service. Prompt attention and assistance in unhitching the trailer. Very courteous service!!

Tim L. on

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The agent was very accommodating, friendly and helpful. I will use this location again when ever I need a rental

Steve J. on

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BRUCE K. on

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Friendly service. Clear instructions before and after pickup. Truck worked well for us even with heavy loads on steep climbs.

Brad P. on

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I was 20 minutes late for the other customer and the agent was rude about. I can't control traffic.

Rickie M. on

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Better instructions on how to drop off keys after hours

JULIE M. on

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I was charged $31.50 for fuel and I refueled the truck before I returned it. I was ripped off and will NEVER use or recommend this place EVER!!! I better get my money back!!!

John Y. on

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Check-in from the app was a terrible experience. Even though location services were on on my phone, I couldn't even start the check-in process because it wouldn't load my location. I ended up having to wait over an hour for the store to open to get the rental.

Mike T. on

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Theresa T. on

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Ricky P. on

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Allan L. on

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Anthony M. on

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Sam F. on

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I will recommend and if needed use them again. Very friendly.

CRAIG S. on

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A good experience for me.

Robin G. on

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The staff was very helpful and I was out the door in minutes.

Richard M. on

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STEPHEN C. on

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JOE L. on

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Mark T. on

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Gary H. on

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Gary H. on

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thomas r. on

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DAVID C. on

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Vernon s. on

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Nancy W. on

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Christina O. on

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karrisa M. on

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I was scheduled to drop off at 5 pm. Got 4 phone calls before 9 am from the manager berating me to turn the truck in by noon so he could rent it to someone else. Turned the truck in at noon only to find the worst customer service I've ever seen. Based on this, I will not ever use uHaul ever again unless you are the last possible option. The fact that you allow someone like that to represent your brand is outrageous. Do your self a favor and do something with that idiot. Call me if you want to hear more. 636-236-9551

Brittiany S. on

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James C. on

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Great customer service here, however, when I booked our next Uhaul this drop off location was not listed. We will be dropping off here though since it is just down the street from our new home.

Joe M. on

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Kelly F. on

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The only negative had nothing to do with either of these locations nor your 1-800 number for customer service. All of these were excellent. My biggest issue what the original reservation that was done on line was to pick up at 8190 N 116th E Ave. Even after receiving a confirmation email I went to this location to find no one there and when I called the phone number I was informed this location stopped renting Uhauls quite a while ago. This was very frustrating, but then your 1-800 service was excellent in finding me another location, and service at the new pick up location was excellent.

Gary S. on

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Great customer service

Ashley P. on

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Roy H. on

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Ronald M. on

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William S. on

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nothing to improve. they were very helpful

Carl F. on

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GWEN F. on

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Tyler C. on

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Christopher S. on

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They did a great job working with me and making sure everything was in order before I left.

andrew m. on

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Great place, quick check out!

Mark C. on

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Debra W. on

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Genvieve H. on

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BRIANNA T. on

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Joel D. on

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RUSS B. on

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Quick, friendly and efficient, thanks

Brittni H. on

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Kimberly S. on

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Bob R. on

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The owners at this location had gone above and beyond to accommodate me. They stayed open late to allow me to pickup a trailer that I desperately needed to haul supplies to a school competition. Thank you.

Kevin P. on

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Jason H. on

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david l. on

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Friendly lady.

carol q. on

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Kenny W. on

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Donald W. on

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Joe M. on

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MELANIE B. on

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larry m. on

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charles s. on

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UHaul rep made it difficult to return truck . Made us feel like a criminal through the inspection process. Charged us weekend mileage rate vs daily rate. Would not return to this location

Justin W. on

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SERGIO G. on

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We looved the lady there. She is so sweet and helpful. Returning was a breeze after hours too. She made this process so quick and easy.

VINCENT H. on

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Great experience. Staff friendly, equipment worked like it should and in good condition. Easy location. Very nice.

Craig S. on

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Radiator had a leak. Had to fill it with antifreeze. We rented it for two days but we're only able to use it for one. Renter would not give us a replacement but wanted us to call the service number and have a technician come and fix it on location.

Rachael R. on

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philip s. on

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Steve K. on

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Mary G. on

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I have none. You guys were great. Thank you ??

Jim H. on

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Laurel Z. on

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It was not the site fault that the truck was dirty, he had to get it from another location. The inside of the truck was very dirty. Inside the cup holder was a liquid that was very sticky and could not be used during my trip. The truck itself ran very poorly and would not kick out of a lower gear even when I lifted my foot off of the gas pedal. This would happen even when going down hill. On the last fill up I only got 188 miles on the last fill up. When I pull into the gas station the miles left was on 0 miles and I showed .01 miles on my gps. It showed that I was getting 6.7 miles per gal. so as you can see it did not calculate correctly and I could have been stuck out in the middle of no where. The outside of the truck was filthy I had to totally was off the windshield for all the bugs that were splattered all over the windshield. and the floors had not been swept out. When I went to pick up the trailer for my jeep the trailer lights did not work. We were their for about 1-1/2 hours. Which delayed time loading and start traveling. I was then charged $40.00 for not returning the truck back in time.

Donald W. on

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Zachary J. on

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Charles B. on

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Excellent Customer Service..Very helpful

Laura M. on

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We used 24 hour drop off. The location was closed when we were there.

Eric F. on

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Excellent customer service. Friendly and helpful.

STEPHEN G. on

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Easy to find and park.

Jon J. on

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Robert M. on

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Veronica H. on

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The lady rhat helped me did me wrong. I told her I was looking for the cheapest rate either one way or round trip. She charged me approx $150 for what she said was one way and the best deal. I turned the truck in at the broken arrow location at 71st and Main streets. T he nice lady there told me i was charged for round trip and had I have gotten the one way it would have been only $53.00. She was nice enough to take the truck at her location but could not make any changes to the contract. Basically I was lied to and got ripped off for $100. I'm very upset and suggest you get honest people to represent you. At this point I don't think I will ever use U-Haul again. Education and honesty is what makes a business

martin s. on

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Ralph R. on

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Wife went to the wrong Uhaul to pay for storage room. Gentlemen there was extremely rude. She asked him if he would call the other facility to make certain she was going to the right one and he informed her that he would not make the call, that she could call them herself. Dropped trailer off at a different location because they do not take drop offs at the preferred drop off location

PATRICIA L. on

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Eric M. on

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My original pickup location which was changed to this one was bad. The person left on a tow truck run and I could not pick up my truck. Uhaul moved me to this much better location.

KAY B. on

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Jon M. on

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Not a thing. Everything went well.

SHELLEY S. on

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The owner was very nice, fast service, ad very helpful. The facility is clean and nice. I had a very good experience.