We thought the gentleman at this location was very easy to work with and helpful.
EDWIN H
Customer Reviews for Owasso Safety Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work!
GREGORY KNo personnel on hand. We arrived at 2:30 pm on a Saturday. Process very detailed and worked great even with no personnel.
GREGORY MI've been here numerous of times to get equipment.Best people around. And very friendly!
JERRY GAbsolutely wonderful people to work with.
PATRICIA GI had to call U-Haul to see where to pick truck up! I was not told they could move you from requested site! After I found out everything was great!
CHAD DThere was an issue with the online system that caused problems. I needed to make a change on the details from my initial reservation, but the system was permanently locked onto them. After about 30 minutes of dealing with the tech support people, the clerk canceled the reservation and started all over to get through the online system glitch. That fixed the issue and they got me on my way. Thanks to the clerks! My hats off to them!
ROLLIE HVery helpful and friendly service.
JOSEPH CThe entrance to drop off was not accessible in the truck without completing a dangerous 3 point turn. Not related to the rental location: the truck we were rented was new & had a leak in the mom's attic area on the driver side. There were extensive rainstorms along the route. Fortunately, none of the items that were saturated were ruined, but it did make unloading the truck more challenging.
CHELSEA JNothing.
JOHN RI thought this was a 24hr location when I arrived to drop of the equipment its hard to get in the property, and no one was there to help also the location is in the county so its hard to get cell service to start an online return.
KIARA MDrop off was in and out with no issues.
Adam CThe Owner was nice and told us everything and her husband and herself were very kind from Owasso, Oklahoma and they went out of the way to get a dolly - they are super people---as we called around Tulsa, ok and people said they had no truck or they would not answer the phone and one particular dealer i set up with 6 weeks ago all of a sudden had no truck when we showed up in 107-degree heat. that was frustrating. Just saying with large cities tell people to keep the appointments and our credit cards on file like we did with this man named ken McGrew in Tulsa, ok and his helper Josh would not answer the phone and said he would call beack then i find out he had no truck even though i verified it 6 weks ev er week to make sure we were on the road that day.
Walter LThe owner was very helpful. Easy to work with.
Timothy DGentleman was very friendly and helpful with the whole process. Will be back in the future.
Shawn Sstaff was very personable. friendly, helpful and responsive, great customer service!
Thomas BI was told that these auto transports have winches on them. When I got did not have one. Then I was told some do some don't. The problem was the vehicle I loaded on the trailer did not have a working engine. Very difficult to load
michael hThe staff are very friendly and nice , great people would highly recommend this facility.
Randolph B | Overall ExperienceLots of construction going on, it is hard to find the entrance
Vinicio CThe location and truck were great. But using the app to try to pick up the uhaul was awful. There was no option to "pick up the truck" so I was on call with a uhaul rep for over 30 mins while they trued to help us get they truck.
Lori BNo comments.
Kyle LThis drop off was better than the original drop off. So muddy I couldn't access the entrance.
Josh MPicked up car hauler went out in morning and it had a flat tire then on the trip another tire blew out
Chase RCustomer service very attentive.
Roland KAfter explaining the need for the rental was suggested the correct equipment and it was exactly what I needed! Thanks
Craig FNice people. The whole thing was easy and simple.
Heather FNothing, the people were awesome and friendly. Couldn’t have asked for better.
Cindy BNo improvements can be made. These People were kind and patient with Me when I needed the truck longer than I thought and they didn't get upset or angry. They were good to rent from. They didn't make up stupid extra charges. I'd give em more than five stars if I could.
Christ JNeed staff to keep windshields cleaner. The truck was filthy, could barely see out the windshield. The check engine light was on. This is not a big deal but the steering wheel was already worn at just over 26,000 miles. I am always afraid of getting blamed for these things even though I take pictures. I would think something like this could be replaced under warranty. Uhaul trucks seem like they are not well maintained and hardly likely to last long. Also I put about an extra $8 in the tank unintentionally and I get told Uhaul does not make adjustments, like they don’t make enough charging .89 cents a mile which is garbage anyway since I believe the state allows us .53 a mile to write off
WILLIAM BVery friendly staff. Quick and painless to pick up the trailer i rented. Lovely people i will definitely go to them if i need anything moving related in the future.
Jaremy SGreat people!
MICHAEL DI have rented from this location multiple times over the years and always satisfied.
James GEasy and just what I needed
Jonathan CSecond time using this location. Awesome couple. Quick to check you in and out. Efficient, courteous and very friendly. My go to place for rentals.
Christopher BWonderful service!!!
Deborah AGood people. Great service.
Charlotte PThis was the best one. I’ve used anywhere in the Tulsa area. I would definitely use them again.
Janice JGood experience. Will use them again.
Ron HVery knowledgeable, quick, efficient, and real. I will be using this location for future rentals.
Christopher BThe location is fine. Difficult to get in and out of. The people that work there were great. Very helpful and friendly. The truck itself was absolutely a piece of junk. Because it was unsafe to maintain speed on the highway we were h able to take a direct path and had to drive backroads which increased the mileage.
Troy BI’m happy with the servic
Chris LThe people were so helpful and able to answer all my questions and concerns. The entire experience was exceptional. I would highly recommend this location.
Tanya BThe owner or managment arrived before schedule and they were extremely friendly and ready for me to pick up my rental. I want to tell people to fill out the pre arrival beforehand because it made it simplified and easy to pick up my truck and go along with my day.
TYLER KI cannot think of any suggestions for improvement for Owasso Safety Storage. They have my highest recommendation. They are over the top knowledgeable, helpful and friendly. Will continue to use them without hesitation.
Craig PWhen the lock I purchased for my unit didn't fit, they gave me one free of charge that a previous tenant left. (They could just as easily have sold it to me.) When that same lock got iced over and I couldn't get into the unit, the gentleman who owned the place was right there helping me melt it. Both people were friendly, I always felt safe going there alone. That matters.
KIM A | Overall ExperienceReally helped me transition from one home to another.
Richard L | Overall ExperienceThe couple running the units were very helpful and very friendly. The units were clean and very well kept, this is one of the best ones I have used. Will recommend this to everyone. Everyone was so helpful
Jerry G | Overall ExperienceStaff was amazing and so easy to work with.
Christie C | Overall ExperienceEverything was easy and simple from the time I moved my stuff in and when I moved it out.
Denver B | Overall ExperienceMy only issue was related to leaving key cards in other cities and not having an alternate access option like a keypad. We once drove down from Denver and forgot the card so we're unable to take a load back that weekend.
DREW S | Overall ExperienceI had a terrific experience renting space at this facility. I appreciated the attitude of the operators and their willingness to assist with questions that I had. I rented for 4 months and was very pleased the entire duration. I will rent from them again in the future.
Brett B | Overall ExperienceGreat staff......Every thing was very professional
bill s | Overall ExperienceStaff was always very friendly and helpful--could not have ask for a better facility to leave my belongings in! Thank you
MARY S | Overall ExperienceA good experience for me.
CRAIG S | Overall ExperienceThe owner was very nice, fast service, ad very helpful. The facility is clean and nice. I had a very good experience.
SHELLEY S | First ImpressionsThe staff was very helpful and friendly!! Loved them
Privacy R | First Impressions