Customer Reviews for Owasso Safety Storage
(U-Haul Neighborhood Dealer)

496 reviews

9610 E 116th St N   Owasso, OK 74055

(918) 371-9187

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 371-9187

9610 E 116th St N
Owasso, OK 74055

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

Rex G. 
Rating:
4.0

Don't change a thing

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Nothing

Cleve A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Everything went well

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Stan B. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
3.0

The truck stunk of smoke.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Probably the nicest and most accommodating location I have ever used. Highly recommend them!

Chari B. 
Rating:
5.0

When the lock I purchased for my unit didn't fit, they gave me one free of charge that a previous tenant left. (They could just as easily have sold it to me.) When that same lock got iced over and I couldn't get into the unit, the gentleman who owned the place was right there helping me melt it. Both people were friendly, I always felt safe going there alone. That matters.

KIM A.  |  Overall Experience 
Rating:
5.0

When I go to rent a trailer to go back to Arizona I will go their to get it

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Staff was amazing. Super nice and knowledgeable. I'd recommend this rental facility to everyone.

Monty F. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Really helped me transition from one home to another.

Richard L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

I don't have a positive nor negative review. We were told it was a 24 hour drop off, found out we needed to call before we got there. It was definitely after hours. I tried calling and doing the chat with uhaul and everyone had a different response. We turned in both the truck and Dolly and also appliance Dolly, but online would only allow me to turn in the Dolly. We dropped the keys in the return spot as told by one of the representatives, but still only shows we returned one of the things. I don't believe this reflects on the location, just a bunch of different info from different people.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Alexandria B. 
Rating:
3.0

My U Haul was soaking wet inside, which is a huge problem since most people (including myself) pack with cardboard boxes. I had to buy new towels just to try it out before I could pack.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Customer did not leave a comment.

Rocky B. 
Rating:
5.0

Customer did not leave a comment.

SHANNON F. 
Rating:
4.0

There was no one there to help me and the application kept failing so send pictures of the parked truck. I took pictures and videos of me leaving the key in the drop box on the front door if needed.

Regina R. 
Rating:
4.0

Customer did not leave a comment.

Leeree S. 
Rating:
4.0

Customer did not leave a comment.

Benjamin D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Great experience!

Joan S. 
Rating:
5.0

Owasso safety storage is clean and organized. Friendly, knowledgeable, and professional service.

Todd E. 
Rating:
5.0

Customer did not leave a comment.

Jimmy D. 
Rating:
5.0

Only location in this area I would rent from.

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Kiowa C. 
Rating:
5.0

None. Very easy to schedule online.

Melissa M. 
Rating:
5.0

The computer system to pay with a card was down, so it took longer than normal. That wasn't their fault and she was able to get credit card approval over the phone.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

rene H. 
Rating:
5.0

Customer did not leave a comment.

jackie H. 
Rating:
5.0

The couple that works is here always so friendly and helpful definitely will be back here for future moving needs !

Caleb H. 
Rating:
5.0

Customer did not leave a comment.

hayden H. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Courteous and helpful people at this location. I will be back if I need another uhaul.

Tyler Z. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Great Customer Service, and on the spot Training for those who never pulled a trailer before.

Dave F. 
Rating:
5.0

Great service and a nice guy

Tyler Z. 
Rating:
5.0

Helpful at checkin and gave good instructions. We appreciated their help.

William A. 
Rating:
5.0

Very nice and professional couple running this location.

Douglas W. 
Rating:
5.0

N/A

Warren W. 
Rating:
5.0

No need for improvement.

John A. 
Rating:
5.0

The couple running the units were very helpful and very friendly. The units were clean and very well kept, this is one of the best ones I have used. Will recommend this to everyone. Everyone was so helpful

Jerry G.  |  Overall Experience 
Rating:
3.0

Pre-paid and then additional charges were added when I picked up. I was under the impression that I had pre-paid in full.

Gary K. 
Rating:
5.0

I had a good experience, wouldn't change a thing

Darin M. 
Rating:
5.0

Ms Uhaul was very attentive my needs and made me feel like a valued customer.

Roland K. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Rented a 9'x5' utility trailer w/ramps. Friendly and helpful.

Steven O. 
Rating:
5.0

Excellent customer service! Even recommended dolly for moving heavy objects. The guy was very friendly and had everything all ready to go when I got there!

Trisha N. 
Rating:
5.0

Where we picked up our rental, staff was very friendly and efficient in getting us accommodated with our rental unit. We were very pleased.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

Customer did not leave a comment.

Chelsea R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

tony M. 
Rating:
5.0

Very efficient operation. Nice people.

Woodrow K. 
Rating:
4.0

The left rear tire was leaking. I wasted 4 hours going to a big rig tire repair shop (that U-Haul sent me to) to find out the old rim edge was rusted and had to be cleaned to provide a good seal for the tire.

David V. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

You guys always do your best!!!!!

DEBORAH C. 
Rating:
5.0

Staff was amazing and so easy to work with.

Christie C.  |  Overall Experience 
Rating:
5.0

Everything was easy and simple from the time I moved my stuff in and when I moved it out.

Denver B.  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful hooking up and disconnecting the trailer

Thomas M. 
Rating:
5.0

Very friendly & easy to deal with. Highly recommend this location.

MELINDA H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Perfect rental, would use this location again

Shannon F. 
Rating:
3.0

The people where I picked the truck up didn't provide any help at all regarding the truck. Just handed me the keys and pointed to the truck. A document about the various features of the truck would have been helpful.

BRUCE F. 
Rating:
3.0

Trailer had low tire pressure and manager gave me incorrect instructions for drop off

William B. 
Rating:
4.0

The truck was dirty inside the cabin and inside the back

Ernesto G. 
Rating:
5.0

Customer did not leave a comment.

Justin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Nothing all great

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

The manager at this site made me feel like we had been friends for a long time, even though we just met.

Marcus H. 
Rating:
5.0

Do Nothing

Colleen A. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

The person there was very knowledgeable and efficient.

Morgan D. 
Rating:
5.0

My only issue was related to leaving key cards in other cities and not having an alternate access option like a keypad. We once drove down from Denver and forgot the card so we're unable to take a load back that weekend.

DREW S.  |  Overall Experience 
Rating:
5.0

Super nice gal. Parking is tight.

Curtis M. 
Rating:
5.0

Great people and Service it was a very good experience I will be running from them again in the near future

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Serif checkout would not work until we downloaded the app. We sat at the place on hold for 45 minutes waiting for someone to help. You need to tell people to download the app.

Kelly M. 
Rating:
5.0

I had a terrific experience renting space at this facility. I appreciated the attitude of the operators and their willingness to assist with questions that I had. I rented for 4 months and was very pleased the entire duration. I will rent from them again in the future.

Brett B.  |  Overall Experience 
Rating:
5.0

This was the best experience that i have had with any Uhaul location. Great customer service!!!!

James G. 
Rating:
5.0

Very nice people.

James W. 
Rating:
5.0

Great people and friendly service. Very helpful! Thank You

Jessie G. 
Rating:
5.0

Great staff......Every thing was very professional

bill s.  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and helpful--could not have ask for a better facility to leave my belongings in! Thank you

MARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy W.  |  Overall Experience 
Rating:
5.0

A good experience for me.

CRAIG S.  |  Overall Experience 
Rating:
5.0

The owner was very nice, fast service, ad very helpful. The facility is clean and nice. I had a very good experience.

SHELLEY S.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly!! Loved them

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top