Customer Reviews for Owatonna Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Owatonna Self Storage

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Ryan J.
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Excellent Service! Thank you Owatonna Self Storage!

Don M.
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Customer did not leave a comment.

Brent P. | Overall Experience |
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Super nice friendly folk, very helpful.

Sam D.
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Thank you Owatonna Self Storage for your excellent customer service! You get 2 Thumbs up!

Randall L. | Overall Experience |
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Customer did not leave a comment.

Cris J.
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Patrick F.
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Chris J.
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Francisco T.
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The facility was closed so I had to do an online return. Difficult because my phone service is not the greatest but managed to return the truck and post the necessary pictures.

BILL P.
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I rented a storage unit for three months as well as a trailer for some in-town hauling, and I have absolutely no complaints. Service was exemplary across-the-board, with the people working there (I assume the owners) making sure I understood everything. I live in Florida now but still have family and friends back in Minnesota and would not hesitate to recommend this business to them. Fair, friendly and reasonably priced. What's not to like?

Schleyna B.
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It is a requirement that inside a business a mask must be worn and the lady working was not wearing one. The moving van was dirty (not vacuumed) and there was an empty Starbucks cup with Tyler's (whoever that may be) name on it.

Ryan J.
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My truck was pulled up when I arrived! The utility dolly, furniture pads and appliance cart were already loaded! The rental process was smooth and I was on my way! By far the Best Uhaul location that I have rented from! Thank you Jody and staff for the Great experience!

Adam M.
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No issues, great work.

Ryan R.
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Pulled into lot and parked vehicle, before I could even get out to find help employee was already at truck inspecting for me. Then walked me through drop off and made sure I had receipt didn't even need to go into office.

Jeremy B.
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Customer did not leave a comment.

Michael H.
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Nothing. Staff was very professional, polite, and efficient. One of the best experiences I have had with contract rentals. Would highly recommend and will be my first choice for any future needs.

Jeremy B.
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Customer did not leave a comment.

Shawn S.
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Online check in was an issue. Ended up spending quite a bit of time on the phone because it was not working as it should.

Andrew G.
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Customer did not leave a comment.

Vicky G.
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Prompt and thorough service with timely follow up!! Very appreciative of Jeremy and his staff!! Thank you!

Franklin W.
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I've rented equipment here a time or two before. Always a great experience. The operator is very flexible and friendly. Good value for the money!

Renee O.
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Have a person there to check you in. First time I've dropped off a UHaul at a storage facility and had no room to park so parked out on the shoulder of a street.

Zachary U.
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The lady, who works there. She's great. Good overall experience. Give her a raise by the way. Zach

Jeremy B.
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Customer did not leave a comment.

David J.
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Samantha V.
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Matt K.
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Daniel H.
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Tim H.
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Nancy V.
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The manager was very friendly. The vehicle was ready and we experienced no problems. Thank you!

Robin J.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

matt B.
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ShaQuila L.
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Both workers were amazing and went out of their ways to make sure we could get the u haul we wanted.

Leticia M.
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No improvement needed , I was assisted with a storage unit and a uhaul /moving truck in a timely and professional manner. Thank You, Leticia Mendiola

Daniel H.
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Customer did not leave a comment.

Jeffery S.
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Cynthia W.
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Customer did not leave a comment.

ALEXIS C.
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Customer did not leave a comment.

Alexis C.
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The trailer hitch on the back has an additional piece that I kept hitting my left shin on.

Dylan V.
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The location was in excellent order. The drop off spot was well marked and accommodating. The staff was very friendly and helpful. Overall the location was 10/10. I would gladly do business here again and recommend it highly to any others looking for a quality place to do business.

Shawn Y.
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Customer did not leave a comment.

Robert S.
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Tell future customers on website that 6x12 utility trailer has a much smaller entry point, so a side by side UTV is much too wide for ramp but would Easily fit inside trailer, it's a bad design of A utility trailer.

Michael K.
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Customer did not leave a comment.

Cynthia and Corn K.
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Everything went very well. Someone even called to verify the rental. Thanks, Cindy

Daniel L.
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The mobile interface is ridiculous. It's way too cumbersome. I'm quite handy with my phone and I couldn't manage to get my location sent.

William H.
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Customer did not leave a comment.

James T.
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Super fast - picked up the trailer, used it, and returned it with little to no fuss. Excellent!

William B.
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Truck wasn't available at 7 as was your commitment. All trucks locked behind gate. Had to go back at 9AM once facility open. Truck was then outside gate¿ Moving blankets I had reserved were not provided and I had to buy some at local harbor freight.

Donald B.
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Customer did not leave a comment.

Seema O.
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I think , your facility is well managed. Sometimes some people like me, don't want their. Unit number disclosed. So if you could tell the customers that it is not personal if some people just leave without opening their unit if there are more than 2 cars in the corridor of the units. I miss my stuff and it is still in Fayetteville Arkansas And despite paying off all credit cards etc Some people keep sending messages to get it or they will sell it They have started doing it to my bank documents as well And I can pay the rent of the storage spaces and bank lock boxes.

michael M.
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Customer did not leave a comment.

Jerry S.
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Customer did not leave a comment.

Heriberto Z.
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Good service

Jeffrey T.
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Customer did not leave a comment.

Tracie B.
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Tanya M.
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Very friendly and accomodating!

Jill M.
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Customer did not leave a comment.

Gordon H.
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Staff needs to be more friendly

Gilberto J.
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Excellent attention.

Matt K.
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Customer did not leave a comment.

Heriberto Z.
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Good

louis W.
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Customer did not leave a comment.

Dan K.
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Open earlier.

Matthew M.
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This is the second time I have rented from this facility in Owatonna, MN. Both times the experience has been extremely positive. The person I worked with was very professional and kind. She provided all the necessary information in a clear and friendly way. I would have absolutely no hesitation recommending this location, and definitely will return when I need larger vehicles to transport materials. Thank you!

Dusty P.
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Customer did not leave a comment.

Matt K.
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Marco J.
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Thomas V.
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Mud pit

Justin Y.
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Your customer service reps are rude and misinformed. The last “man” I spoke to was snotty and a complete jerk to the point where I hung up on him because I could not stand to hear him speak another word.

Austin A.
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Find a way to make sure trucks aren't double booky

Theresa G.
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Customer did not leave a comment.

David F.
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The employee that helped us today was very friendly and helpful. Will defiantly be coming back to this location for any future moving needs.

Mary K.
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I was thankful for the person who helped me on the phone prior to me renting the truck. She explained all kinds of things and was very patient with all my questions! Would definitely recommend and use them again.

stanley M.
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Excellent customer service. Very friendly a d helpful

KENT J.
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Longer hours on Saturday

Andy B.
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Service from pick up to drop off was easy and straight forward.

Jeremy B.
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Customer did not leave a comment.

john R.
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They were apologetic for not being able to abide by u hauls free monthly rental without a deposit I understand its not there fault Uhaul owes me

Emerson P.
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Customer did not leave a comment.

Steve C.
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They met all our needs. They were courteous and friendly, answered all our questions and provided excellent service. We would use them again as we already have! This was our second rental with them.

James Q.
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Customer did not leave a comment.

mitch A.
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Customer did not leave a comment.

Scott J.
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Discuss price options more clearly when doing booking on the web.

Kelly and James H.
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Customer did not leave a comment.

DARRELL N.
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Process went very well

Gordon H.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

Robert S.
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Carmen B.
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Customer did not leave a comment.

Dwight Elthon J.
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Thank you UHaul!

robert R.
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Customer did not leave a comment.

Jerry F.
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Not enough room to drop off.

jeff H.
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Customer did not leave a comment.

Roger J.
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great service!

Mohammad A.
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Customer did not leave a comment.

ALBERT V.
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Customer did not leave a comment.

Thomas G.
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Brett S.
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Cindy C.
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Beth Ann B.
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Scott H. | Overall Experience |
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Very nice experience. People there are great to work with. Thanks

Frank K. | Overall Experience |
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Very clean, secure facility with great customer service.Would definitely use again and recommend others to use if storage unit is needed.

Todd D. | Overall Experience |
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Clean facility and extremely helpful staff. If I every need a storage unit again Owatonna Self Storage is the place I will go.

Michael B. | Overall Experience |
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Very easy dealings with staff. They had what I needed, when I needed it. I hope to get my security deposit returned.

LISA R. | Overall Experience |
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Thank you!! This was my first storage rental and it was a excellent!! I will totally recommend your facility to my friends and family. Thanks again!!

PAMELA P. | Overall Experience |
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Clean and secure facility. Owner is friendly and was always very accommodating and helpful. Highly recommend this business.

Ralph S. | Overall Experience |
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Great people to work with. Thanks for the great service. I will recommend your business to everyone I know.

Derek J. | Overall Experience |
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Clean, well-maintained, and convenient. Definitely will come back for any future needs.

Sarah F. | Overall Experience |
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I would highly recommend them and will the facility again should the need arise.

Bonnie J. | Overall Experience |
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Staff is very helpful.

No reviews have been submitted for this location.

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