Customer Reviews for Owatonna Self Storage
(U-Haul Neighborhood Dealer)

420 reviews

3103 Hoffman Dr NW   Owatonna, MN 55060

(507) 444-9356

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 2 pm - 6 pm

Services at this Location:

Contact Us

(507) 444-9356

3103 Hoffman Dr NW
Owatonna, MN 55060

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 2 pm - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WADE M. 
Rating:
4.0

Despite being a Sunday afternoon Counter/Service rep was very friendly and attentive. Excellent customer service, great attitude!

Rickey M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

I valued the experience. Staff was always friendly and helpful. I recommend this facility to others.

Jim K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

DAN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Great facility! Easy, secure access, with friendly and helpful staff. Clean and dry storage units.

Coleman W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
1.0

I would definitely not recommend this location as a drop off location. It was nearly impossible to figure out where to go and where to leave the vehicle. I tried the phone number multiple times that was given to me to call when I arrived for drop off, and there was no answer. I also called the general customer service line for U-Haul and was on hold for a very long time, and gave up. I'd recommend having much better signage and directions for what to do if the office is closed.

Maija S. 
Rating:
3.0

The issue we had was with the phone support. I called and held for 22 minutes. When I got to a rep he told me that I should do a hard reset. Then literally hung up. I'm sure you can pull the recording and if not I also have a recording of it I can share with you and anyone else interested in how UHaul does service over the phone. We ended up late to our crew by nearly an hour because I had to start the whole process over after he hung up. This wasn't a connection issue, this was a training issue- disappointed on a day that was already high stress.

ZACHARY B. 
Rating:
5.0

Customer did not leave a comment.

Makenzie R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

Woman I worked with was very helpful and accommodating. She reimbursed me for the wiper inserts without question. She looked at the old ones with disgust. It should never have left that way she said, as she apologized over and over. She is the only reason I will consider U-Haul again in the future. You should be thanking her. She saved you! I am still very disappointed with the condition of the truck I rented and the service I received on the delivery end. I want to be contacted.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

The young lady helping us was professional and courteous. I would recommend anybody to this location.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Quit charging me $20 if I do not complete your text check in and be sure both the location manager and the renter both know what is required of the online text that is mandatory.

Jon T. 
Rating:
5.0

Owatonna self storage is easy to do business with and my experience was great. Will do business with them again.

Tim L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNDON F. 
Rating:
5.0

Thank you guys!

Jeanna N.  |  Overall Experience 
Rating:
5.0

I have rented here before an always will jermey is amazing

Neshon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

Phone usb jacks

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Lynette B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

The staff is very friendly and courteous! I have utilized this facility on a few occasions and I have always had great service and clean and safe sheds. I would absolutely recommend Owatonna Self Storage!

ALICIA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

lee W. 
Rating:
5.0

Customer did not leave a comment.

Emma H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Monica V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer service and assistance and this uHaul store was outstanding!

Brenda O. 
Rating:
5.0

Jeremy was just great! I never worried about my stuff!

Hattie H.  |  Overall Experience 
Rating:
4.0

The inside of the trailer was clean. That was the only important factor. The outside being dirty was not material to the rental.

Neal J. 
Rating:
3.0

Customer did not leave a comment.

Dean W. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

The young man that assisted us at the Hoffman Drive location in Owatonna was amazingly helpful. Very courteous, knowledgeable and in our opinion went above what's normal in today's world. Amazing customer service skills. Deserves a huge pay raise !!!

Edward M. 
Rating:
5.0

The facility is always great to.use and staff is very friendly 10 stars!

JONATHAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen J. 
Rating:
5.0

Nothing that I can think of. Customer service was excellent. Helpful, questions answered easily & no complications.

Julie W. 
Rating:
5.0

Well run.

Paul D. 
Rating:
3.0

Easy pick up and easy drop off.

Vernon A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

keep doing what your doing.

Ted R. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Angela V. 
Rating:
5.0

Customer did not leave a comment.

Bryan Y. 
Rating:
5.0

Nothing, went very smoothly.

Michael C. 
Rating:
5.0

make the dolly lockable like the old models

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Debra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Danielle and Jam F. 
Rating:
5.0

This Storage facility is well maintained and has a very friendly and helpful staff. They get a 10 out of 10 from me!

Roger H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

I had very good experience at this site! The office staff are very helpful and friendly! Thank- you for an excellent place to store the stuff!

Mike M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
4.0

Nothing. Its fine and customer service friendly and flexible

Charles N. 
Rating:
5.0

Check in process went smooth and truck was all ready to go when I got to the location!

Ryan J. 
Rating:
5.0

I was anxious about renting a trailer. My Mom went into a nursing home from her apt , so I was already dreading this whole process about moving her belongings. Your employee at the Owattona site was so fun, and easy going. Hooked up the trailer, and I was on my way. DEFINITELY WOULD RECOMMEND !! THANK YOU.

Sue W. 
Rating:
5.0

overall we were well pleased with the storage and service!!

Carol F.  |  Overall Experience 
Rating:
5.0

In the winter, there is no snow removal so when you drive up to the location, you don't know where the driveway is and might just turn into the curb. Also last September there was a breakin and my unit was broken into. Almost all my stuff was stolen. With all the cameras inside and out, with a security entry pad, the thieves got in. Finally when I moved out, KO refused to return my deposit saying they had no record of my deposit but that's because when I first rented the unit this rental place was owned by a different company and KO purchased the business last year. So all customers who rented from the previous owner will not get back their deposit. NO I will not recommend this location or KO storage.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane K. 
Rating:
5.0

I am a repeat customer due to the friendly service. They do anything to make moving easier on their end.

Amber O. 
Rating:
5.0

The trailer I rented was clean, in great operational shape. The guy working (sorry; I didn't get his name) was great.. He was very thorough in explaining the paperwork, how/where to return if they were closed, etc... A wonderful experience.

Mary N. 
Rating:
5.0

We were very satisfied with the rental unit. Always accessible and clean and dry. If we had a concern they were there to take care of any issues. Thank you! Cees and Cindy

Cynthia K.  |  Overall Experience 
Rating:
5.0

Excellent experience! Jeremy runs an amazing business. He is personable, honest, reliable, and helpful. Would highly recommend!!!

Brad R.  |  Overall Experience 
Rating:
5.0

No problems. All went well.

Richard M.  |  Overall Experience 
Rating:
5.0

This was the nicest facility I have dealt with! The phone was always answered when I called, the people were super nice and helpful, the lot was always plowed and accessible in winter and they were willing to remove ice built up in front of my door if I needed to get into my unit. The keypad and security gate were always in working order. I had my items stored there for 3 years and I always felt safe due to all the safety measures in place as well as they were on-site a lot. Best experience I’ve had with a storage facility.

Michele D.  |  Overall Experience 
Rating:
5.0

Excellent Service! Thank you Owatonna Self Storage!

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Super nice friendly folk, very helpful.

Brent P.  |  Overall Experience 
Rating:
5.0

Thank you Owatonna Self Storage for your excellent customer service! You get 2 Thumbs up!

Sam D. 
Rating:
5.0

Customer did not leave a comment.

Randall L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cris J. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
3.0

The facility was closed so I had to do an online return. Difficult because my phone service is not the greatest but managed to return the truck and post the necessary pictures.

Francisco T. 
Rating:
5.0

I rented a storage unit for three months as well as a trailer for some in-town hauling, and I have absolutely no complaints. Service was exemplary across-the-board, with the people working there (I assume the owners) making sure I understood everything. I live in Florida now but still have family and friends back in Minnesota and would not hesitate to recommend this business to them. Fair, friendly and reasonably priced. What's not to like?

BILL P. 
Rating:
2.0

It is a requirement that inside a business a mask must be worn and the lady working was not wearing one. The moving van was dirty (not vacuumed) and there was an empty Starbucks cup with Tyler's (whoever that may be) name on it.

Schleyna B. 
Rating:
5.0

My truck was pulled up when I arrived! The utility dolly, furniture pads and appliance cart were already loaded! The rental process was smooth and I was on my way! By far the Best Uhaul location that I have rented from! Thank you Jody and staff for the Great experience!

Ryan J. 
Rating:
5.0

No issues, great work.

Adam M. 
Rating:
5.0

Pulled into lot and parked vehicle, before I could even get out to find help employee was already at truck inspecting for me. Then walked me through drop off and made sure I had receipt didn't even need to go into office.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Nothing. Staff was very professional, polite, and efficient. One of the best experiences I have had with contract rentals. Would highly recommend and will be my first choice for any future needs.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

Online check in was an issue. Ended up spending quite a bit of time on the phone because it was not working as it should.

Shawn S. 
Rating:
4.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Prompt and thorough service with timely follow up!! Very appreciative of Jeremy and his staff!! Thank you!

Vicky G. 
Rating:
5.0

I've rented equipment here a time or two before. Always a great experience. The operator is very flexible and friendly. Good value for the money!

Franklin W. 
Rating:
2.0

Have a person there to check you in. First time I've dropped off a UHaul at a storage facility and had no room to park so parked out on the shoulder of a street.

Renee O. 
Rating:
5.0

The lady, who works there. She's great. Good overall experience. Give her a raise by the way. Zach

Zachary U. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Samantha V. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

The manager was very friendly. The vehicle was ready and we experienced no problems. Thank you!

Nancy V. 
Rating:
5.0

Customer did not leave a comment.

Robin J. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

matt B. 
Rating:
5.0

Both workers were amazing and went out of their ways to make sure we could get the u haul we wanted.

ShaQuila L. 
Rating:
5.0

No improvement needed , I was assisted with a storage unit and a uhaul /moving truck in a timely and professional manner. Thank You, Leticia Mendiola

Leticia M. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS C. 
Rating:
5.0

The trailer hitch on the back has an additional piece that I kept hitting my left shin on.

Alexis C. 
Rating:
5.0

The location was in excellent order. The drop off spot was well marked and accommodating. The staff was very friendly and helpful. Overall the location was 10/10. I would gladly do business here again and recommend it highly to any others looking for a quality place to do business.

Dylan V. 
Rating:
5.0

Customer did not leave a comment.

Shawn Y. 
Rating:
5.0

Tell future customers on website that 6x12 utility trailer has a much smaller entry point, so a side by side UTV is much too wide for ramp but would Easily fit inside trailer, it's a bad design of A utility trailer.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Everything went very well. Someone even called to verify the rental. Thanks, Cindy

Cynthia and Corn K. 
Rating:
5.0

The mobile interface is ridiculous. It's way too cumbersome. I'm quite handy with my phone and I couldn't manage to get my location sent.

Daniel L. 
No reviews have been submitted for this location.

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