Customer Reviews for Owosso Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Owosso Mini Storage

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Kyvan A. on

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Larry h. on

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Drop off location was fine took less then 5 minutes

Charlene K. on

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Tamera F. on

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Nathan B. on

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JOANN H. on

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Seledoino M. on

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The trailer I rented was dirty on the inside, it should have had someone sweep it before renting it out again. Other than that, the service here is great and they know me.

Jason B. on

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The doors could be better and the area cleaner. The box to put your pin in could be placed better when going in and out of the storage area.

Teresa W. on

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ROBERT C. on

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I have dealt with the staff at this location several times very impressed they do a courteous thorough job in the equipment is always top notch

Danny H. on

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I reserved the truck a few days in advance of our move. The day of the move Owosso Mini Storage had the truck ready to go, making our move that much easier and less stressful. Thank you Owosso Mini Storage!

Janna B. on

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I just wanted to share how knowledgeable the representative in the office was. Thank you Dawn!

Yvonne J. on

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SCOTT N. on

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Personal was helpful, friendly and hooked up trailer for me and was on time. Thank you.

Kyle A. on

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When I call before going to drop off trailer they told me just bring it over. There was no one there so I called the number and they told me there should be. I didn't find anyone so I called back and they told me the place was closed. The weather sucked so that was understandable but why did no one tell me that to start instead of me wasting my time trying to figure out what was going on

Rogelio R. on

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Christina W. on

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HEATHER F. on

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Good service was very happy with the way the uhaul was cleaned and smooth driving

Sam M. on

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Fred P. on

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Wayne D. on

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I rented a truck and trailer. When I arrived my truck was not ready. I was quoted online $186 but when I arrived it was $200.33. I left with about a quarter tank and the gauge but the gauge was very small and inaccurate so I put in $25 to bring it to about what looked like a quarter tank. Today I got a bill for $52 to put fuel in it. I will never be using Owosso storage, Uhaul ever again. I will never recommend anybody to use either service. Terrible location and company. I will be spreading this to other sites as well.

ju;ia b. on

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Good, clean facility

Richard B. on

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Great place, I will be back in spring.

CORALEE M. on

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Scott H. on

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Cancelled before using and called facility who told me to contact U-Haul. I was then told facility had to be contacted directly using different unlisted number.

Patricia C. on

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This was my 1st storage unit so I don't really know how to compare it to others. However, I noticed it was very clean and more than sufficient for my belongings as well as easily accessible to me.

Michael L. on

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Rick W. on

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ryan w. on

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The clerk was very friendly, courteous, and the process was efficient and expeditious.

Michelle H. on

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My original reservation was for a different location but I was advised that the truck we wanted was not available at that location (although that’s what their online inventory stated). There was a truck available 13 miles further away (adding over 50 additional miles that I would have to pay for)... not only was U-haul NOT willing to make sure that the truck reserved would be available at the location originally selected, but after explaining the problem they told me that I would have to either choose the other location or pay the additional mileage on the truck! I have not been able to move everything as planned due to this fiasco. Thanks for nothing U-haul... what can you do to improve? Be flexible and accommodating for your customers. They are choosing to spend their hard earned money on you at one of their most stressful times... MOVING! The mere fact that your staff was unwilling to help (and literally told me that was my problem!) has solidified our decision to never rent from U-haul again.

Louis W. on

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Very friendly and easy to rent.

Thelma P. on

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jennifer Z. on

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The lady who works at owosso mini storage is honestly WONDERFUL. I will always try going back to this location EVERY TIME. Thank you to her, so much!

Frank F. on

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Rodney T. on

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It was all good.

Christine H. on

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Timothy M. on

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Everything was great except for the fact that i was still charged for September when i canceled it on the first. I need that money for bills if there's any way i could get that back i appreciate it.

Sean V. on

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The mobile app needs a lot of attention. When picking up my vehicle, I was taken through the mobile app's checkout process 2 or 3 times. When I returned the vehicle, the mobile app took me through the return process 5 or 6 times. Each time, resulting in an error and saying that I should try again in a few minutes. Since the app was experiencing technical difficulties, I tried calling in to confirm that I was checked in. I was on hold for 5 - 10 minutes before hanging up to try confirming my return theough a different channel. Next, I tried getting a hold of a rep through the chat feature. Waited a few minutes (no one responded) before I decided to drop the leave the keys in the dropbox and return to my home. All turned out well from a transaction standpoint (i.e. I was charged correctly) but the app was not a convenient experience.

Mark B. on

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The folks at Owosso Mini Storage knew what they were doing. They were prepared for me, when I arrived, making the check-in fast and easy. The truck worked great, and the move was a success.

Elaine Marie W. on

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Convenient location for our drop off.

devin d. on

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Jacklyn B. on

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kriste E. on

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Belinda S. on

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Ed C. on

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Samantha L. on

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The Uhaul was fine, but the truck has so much damage already on it. Other than that it was fine.

Michelle L. on

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Elaine B. on

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Robert H. on

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James K. on

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Better signage. I didn’t know where to go to get the vehicle. Owner was ok but not very friendly.

dean p. on

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Very helpful, friendly, and professional. Outstanding service. Many thanks!

Seledonio M. on

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This is the 3rd Time this year I have rented a trailer and have been happy every time

michael m. on

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William M. on

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barbara b. on

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Kent S. on

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People were friendly and helpful. Good equipment. Recommend for anyone.

john r. on

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Daniel R. on

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Employee did not attach the hitch properly when hooking everything up, which caused the hitch to come up and damage my truck when loading a car on to the trailer. Other than that, my experience was fine.

Gregory B. on

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Steven W. on

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This was the third time we have used this location. I don't know what would make me think anything would have changed since the last time. The first two times we used this location the attendant had us pay for gas that we had already refilled. This time we called the night before we needed the truck for a hour or two only. We asked what was available because we needed a small truck. The fellow said he had a 10ft truck which would be available at 9 am, my husband said that was exactly what we were looking for. My husband than asked if he could reserve it and the guy said he was having issues with the computer and he took my husbands name and phone number and said he would call him back. He never did. So, my husband tried calling just before 9am the next morning for about 5 minutes than hopped in the car and drove to the u haul office, which is not even 2 minutes away from us. The guy told him he had rented the 10ft truck to someone else and gave us a 26ft truck and told my husband there wasn't any difference in price. Yes, he lied. It was 40.00 for the bigger truck and 20.00 for the 10ft. Seriously? We were only picking up a couple things from Home Depot. Needless to say we will NEVER use this location again. Lesson learned! Strike Three! My husband wanted to go with Budget. Next time we will. I would suggest if you have to use u haul, you will be better off with the one in Corunna!

Frank C. on

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Shawn W. on

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Premier Rental P. on

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Elishia H. on

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The grandma's attic should not be considered into the length of the box. Advertise it as floor length plus the Added grandma's attic. And the wheel wells are a major inconvenience. They should make a note that in the discrimination.

Brock R. on

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Jason B. on

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Hildur H. on

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Amber j. on

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Thank you!!

Jennie S. on

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I called in to order an enclosed trailer and when we got there to the pick up location they DID NOT have what I called in and requested. We ended up paying TWICE the amount for the same trailer we were going to get in Lapeer, MI. It was NOT a good experience.

MARK P. on

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Only issue was there wasn't any mattress covers for full size mattress available.

Ed S. on

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PAULA J. on

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Pat F. on

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Nancy B. on

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We dropped off after hours. The location was hard to find in the dark. It looked well maintained. We used the drop off phone app. All went smooth.

Joyce F. on

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It was all good experience

james c. on

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Lucinda S. on

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Allow time for self check in.. process takes time

Brianna C. on

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Seth B. on

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mark d. on

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No problems

Chad M. on

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mark d. on

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All went well no problems

LINDA H. on

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kimberly b. on

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Cleaner location and attendant. The tiny office was rank, and the attendant acted bored and smelled of dirty laundry and body odor. Of the equipment, I have no complaints.

Patrick K. on

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Customer did not leave a comment.