Customer Reviews for Owosso Mini Storage
(U-Haul Neighborhood Dealer)

286 reviews

1003 W Main St   Owosso, MI 48867

(989) 725-6388

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat-Sun: 9:15 am - 4:30 pm

Services at this Location:

Contact Us

(989) 725-6388

1003 W Main St
Owosso, MI 48867

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat-Sun: 9:15 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
5.0

GREAT SERVICE!!!!

DANTE DAVAE S. 
Rating:
4.0

The truck seemed to run a little rough, and was difficult to start (? Starter ?). Otherwise it was excellent service.

Marcia C. 
Rating:
4.0

The employee was horrible!!! He had us hook up our own trailer! After hooking it up we were told it was the wrong one and had to unhook that one and hook up another one! During all of this the employee stood there making comments about "us knowing what we were doing," and "what a great job we did." Did not help or even check to see I'd it was done correctly!

Douglas C. 
Rating:
5.0

Improving the website for rental returns.

Mary H. 
Rating:
1.0

Upon pickup the customer service representative in owosso was extremely rude, tried to over charge me even though I showed my receipt from uhaul on the rental reservation. I spent over an hour calling uhaul to get the squared away. Uhaul was great to deal with, owosso mini storage was horrible.

Shaun C. 
Rating:
5.0

Very nice people. Very helpful.

kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Molly D. 
Rating:
1.0

Terrible time

DAVID RAY M. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

LORI ANN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID LEE M. 
Rating:
5.0

Customer did not leave a comment.

TRISHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

REBECCA SUE D. 
Rating:
1.0

Make sure all your t's are crossed and I's are dotted. We had horrible experience.

SHAUNA MARIAN F. 
Rating:
5.0

To not have your employees accused your renter of stealing things that they did not take or have in the first place just cause us a lot of issues and I will never run from you again or will I ever tell anybody to rent from you this was a really bad experience have a cop come at your house

JERRY LYNN B. 
Rating:
1.0

We were supposed to pick up in East Lansing but were diverted 30 miles away to another location - this despite having reserved the truck ahead of time. Incredibly inconvenient. As we drove to the pickup location we passed a UHaul location in East Lansing that had the size truck we had rented.

Waverly G. 
Rating:
5.0

Customer did not leave a comment.

DONAVON M. 
Rating:
5.0

I do not recommend calling UHaul to get your appointment. Call the actual place that you're picking up from. The lady at the 1-800-Uhaul dropped the ball and let the poor guy at the actual pick up location do all of the paperwork. NOT IMPRESSED! Took us about 45 minutes to get the truck

Gary L. 
Rating:
5.0

Customer did not leave a comment.

ROGER ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH LEE H. 
Rating:
3.0

I could not check in my truck and no run down on my bill they did bill me this morning but no run down on what I was charged for plz contact me

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Kip M. 
Rating:
2.0

They are the only U-haul in our area & we have to use them. They aren't there when hours are advertised, they don't respond to changes and we drop off the trailers with no contact National U-haul web photos.

Marcia B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
4.0

Thank you!

Hanna K. 
Rating:
5.0

Customer did not leave a comment.

HAROLD WAYNE I. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
1.0

There were not there when hours of operation, website or on-call service said they would be. Did not respond to phone or messages. Poor service.

Marcia B. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Earl F. 
Rating:
3.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

Laurie T. 
Rating:
4.0

Customer did not leave a comment.

JEREMY JAMES C. 
Rating:
3.0

Make sure that the trucks are supplied with the proper moving equipment.

Mallory B. 
Rating:
1.0

The trailer was in bad condition and no one was there when we returned it.

JOHN MILTON M. 
Rating:
1.0

The location was closed or the agent was just not there. We had to call and wait on hold to get instructions on how to return the vehicle. Even though I received the truck with 3/4 tank of gas I returned it with a full tank. very bad experience.

ROXANNE L. 
Rating:
1.0

I called ahead to make sure someone would be there. When I arrived a sign said location closed. I left the truck there and called again to let them know it was there. I was charged for "wrong drop off location" and some other fee and cant get anyone at uhaul to talk to me about the erroneous charges.

Nancy K. 
Rating:
5.0

N/A

Aaron A. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

I was charged $10 for furniture pad rental but never received the pads at pickup.

BRENT ALAN S. 
Rating:
3.0

Customer did not leave a comment.

Tonya S. 
Rating:
2.0

Issues with the drop off

Jessica V. 
Rating:
3.0

Easy to park and find key drop off. It was not a well lit parking lot to take photos and I'm happy I had someone with me.

Kristy L. 
Rating:
2.0

the location is in an area where alot of riff raff goes on. luckily covid has closed many of the bars around there. but living in the area for so long, i know who lurks behind those buildings.

Bruce G. 
Rating:
3.0

Customer did not leave a comment.

Onalee P. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
3.0

I was over charged and when i called them on the phone they said i would have to call the 800 number to get my money back that i was over charged for.

mark G. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The online pick up system is horrible. Period. Will never use it again and if required, I will not use U-Haul

Nicholas R. 
Rating:
3.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
3.0

It was a mobile pick up... Lot of hoops to jump through to get truck and drop off. Understand you have to security, but took me 50+ minutes to login and get truck and another 20 to turn it in... Call service wasn't able to help.... Def recommend going to a location where people are working..

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

JOHN ALLEN P. 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
4.0

I reserved and paid for an appliance dolly but was given the small dolly. I needed the larger dolly since we had several appliances to move. Please refund the difference.

JOHN L. 
Rating:
3.0

You need to make the rental process easier and faster. It shouldn't take one hour and a half to finally complete the rental process. Also the staff were not helpful in solving the problem. Your app does not work correctly.

Maria B. 
Rating:
3.0

Drop the self check out 24/7 or whatever it was. It was horrible and takes too long.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
3.0

Another location tucked behind a few other buildings. Drop off was very easy and quick, once we figured out where the entrance to the building was.

Richard H. 
Rating:
3.0

Customer did not leave a comment.

jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Aneeda K. 
Rating:
3.0

only used 3 hours and had to pay for the whole day

Ronald B. 
Rating:
5.0

Office is tucked near storage areas. Manager was very helpful.

HARVEY J. 
Rating:
4.0

I had difficulty reserving a truck online. The U-Haul Rep. was very helpful both on the phone and in the office. He quickly prepared the paper work and had me on my way. He also quickly checked the truck back in when I returned the truck.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Stevenlouis T. 
Rating:
5.0

Awesome experience..??????????????????

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

Makayla C. 
Rating:
4.0

Customer did not leave a comment.

Jodi H. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
3.0

Customer did not leave a comment.

Cynthiajune M. 
Rating:
5.0

Keep up same excellent work

Courtney B. 
Rating:
4.0

Customer did not leave a comment.

Justin B. 
Rating:
3.0

The trailer had Grease on the floor . I had to clean up myself , since I was putting my furniture inside. Very disappointing.

Emmette B. 
Rating:
4.0

All good

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
3.0

Typical small uhaul rental facility. Nothing horrible, nothing phenomenal. No complaint.

Anthony B. 
Rating:
3.0

I declined insurance but was still billed for it

Mark R. 
Rating:
5.0

Everything was so easy. Your service person Monika was awesome and very helpful.

Matt H. 
Rating:
5.0

Was a know and attended to right away. Staff person was very courteous and friendly. No waiting around at all.

Dewey P. 
Rating:
5.0

Dropped off After Hours, didn't deal with a person directly!

Michael S. 
Rating:
3.0

We were over two hours delayed because of a national uhaul computer problem. I will think twice before we select uhaul for our next move.

Dennis C. 
Rating:
3.0

The location was fine. The wait due to the slow servers of the Uhaul website they have to use was UNACCEPTABLE. The booking of the truck was also more complicated than it needed to be and very time consuming. Instead of routing calls to a main reservation site, it would be nice to be able to talk directly to the store over the phone.

Jeff S. 
Rating:
3.0

None really

Eric Y. 
Rating:
5.0

Customer did not leave a comment.

Brittney M. 
Rating:
5.0

Customer did not leave a comment.

Avis B. 
Rating:
5.0

Customer did not leave a comment.

Keena K. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

Anne P. 
Rating:
4.0

Customer did not leave a comment.

Melinda A. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

Customer did not leave a comment.

Juliekay B. 
Rating:
3.0

Customer did not leave a comment.

Sara F. 
Rating:
4.0

Customer did not leave a comment.

Bruce P. 
Rating:
4.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

This was my 1st storage unit so I don't really know how to compare it to others. However, I noticed it was very clean and more than sufficient for my belongings as well as easily accessible to me.

Patricia C.  |  Reservation 
No reviews have been submitted for this location.

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