This should NOT be a U-Haul location. Extremely unprofessional and damages the brand name. I was also charged an extra $12 with no explanation after returning the truck 2 days early with half of my allotted 200 miles used. First and LAST time costumer.Daniel M.
Customer Reviews for Oxbow Bait
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I loved the location. Very easy to find, even with the detour on rt 6. The people were very friendly. Very helpful. The truck I requested was on sight and very clean, gassed up and ready to go. Thanks so much to oxbow bait.james S.
It couldn't have been easier at Oxbow Bait. They were so fast and friendly there.John B.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Candice L.
Customer did not leave a comment.Katlyn H.
No improvement lady was very kind and even pulled the truck out for us when we couldn't get it ourselves.dunkin C.
Customer did not leave a comment.jennifer W.
Customer did not leave a comment.paul F.
I still haven't received my $100. Deposit reimbursement. I was told I would receive it Jan 1 when I returned the truck. Then she didn't have cash. I was told it would be in the mail before Wed. The 6th. This is Monday the 11th. My cash is important to me. I hope I receive interest on my money. MaryMary E.
The truck I was rented was not safe. The interior light did not turn off bc the passenger door was broken and wound push open without using the handle. When I called in to report it, the lady gave me her managers number bc he knew a safety reset or something for the light. I called him, he did not answer so I left a message. He never returned my call. I was not unhappy with my customer service in any way, the truck needs serviced.Jessica S.
Good experience. Friendly service. No complaints.jason G.
Customer did not leave a comment.Matthew M.
Chris was very helpful and easy process when picked up and dropped back off the auto trailerEric W.
When i returned this at night it was extremely hard to see they have no lights for there driveway or the parking lot to see it or to see if your pulling into the right a address i would never pickup or return to that drop off location again especially in the darkLyndy F.
Customer did not leave a comment.John K.
Customer did not leave a comment.Stephanie B.
Customer did not leave a comment.steve S.
Customer did not leave a comment.CHRISTOPHER L.
I think it is absurd that a one way is triple the price to rent anything. I rented a trailer to move to NC and it was cheaper for me to drive the 800 miles back to return it than to drop at a location close to where I was moving. I thought U-haul was suppose to be an affordable solution, but instead I had to spend my weekend driving across the states. Makes no sense.Roger S.
Customer did not leave a comment.brent Q.
Customer did not leave a comment.anna D.
Not enough parking to place the vehicle. Did not know a lot of the answers to my questions.Charli D.
Customer did not leave a comment.tim W.
Customer did not leave a comment.TAMMERA H.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.David T.
Very friendly and knowledgeable. Will return to this location in the future.DAWN G.
I need my receipt!Shelley A U.
Very easy and friendly transaction I would definitely use them againTom E.
Customer did not leave a comment.gene R.
Customer did not leave a comment.james J.
Customer did not leave a comment.Justin A.
Customer did not leave a comment.Angela S.
Customer did not leave a comment.kenneth B.
The lady that helped me was very courteous and knowledgeable. Thank you!!David W.
N/A someone else dropped it off for me while I was at work.Kristy M.
Customer did not leave a comment.James R.
Keep offering the great service you already have!Rick R.
Customer did not leave a comment.tina L.
The customer service at this location was terrible said location was in Defiance actually was near Bryan, Ohio 14 miles back to Defiance just a bad experience. Then after paying for 24 hours plus mileage and took the vehicle back same day they turned around and charged me with a 20.00 overnight fee for what I paid for 24 hours you don't think after I picked this truck up at 5 pm rented it for 24 hours night time wouldn't be involved what kind of scam is that.brandon S.
This location was 10 miles from the one that I told the reservation customer service I wanted. The one I made the reservation with was one mile from my house, but U-haul change my reservation location to the one 10 miles away. I kept an eye on the location that was a mile from my house and the trailer that I had reserved never moved the entire day. IF something is going to be changed on the reservation, do it the day that it is made.James C.
Very nice people. Would highly recommend going here to everyone.lori C.
Very angry people. I returned my uhaul trailer earlier than expected and they acted like it was horrible that I was actually on time. He said â€œyeah that's going to be a problem.â€ The employees were arguing with each other and cursing right in front of the customers.Megan N.
Customer did not leave a comment.virginia N.
We dropped truck off, the lady checked the mileage and took the keys never to be seen again.PERRY M.
The lady from Oxbow was excellent...that rental was not what I ordered (15' not 20')...the truck did NOT have a full tank of gas...I will not use UHaul again...david M.
They are used as a dog cage it stunk like dog per and poop will not go back here at allTerry H.
Customer did not leave a comment.Kelly W.
Pick up check in on phone app was amazing and allowed me to pick up truck and go quicker than waiting in the line!Kyle W.
Had a very good experience.rick D.
The locationcould have better parking when returning trucks.mike B.
Chris (Who I spoke with on the Phone) Every time I called, was Very Friendly and knowledgeable and Fair!vicki M.
Great Uhaul rep like dropping off there bc I can do it anytime. Thankschris B.
Customer did not leave a comment.Nancy J.
Was pleased for the service I received. The female staff was so helpful to disconnect the U-Haul trailor from my vehicle and also gave me easy instructions to find their location since I was nervous I would miss the enterance since I don't know how to back up a trailor if I missed their drive off this busy highway. Thank you!Mary B.
Customer did not leave a comment.Bruce M.
very satisfied, thank youjoyce W.
Customer did not leave a comment.Davina T.
Customer did not leave a comment.austin C.
This site is fine. Uhaul web site and customer service and traffic was terrible and you are loosing a customer because of it.Michael M.
Customer did not leave a comment.chris B.
Customer did not leave a comment.Harvey O.
Customer did not leave a comment.Randy Y.
Friendly, helpful.marc S.
Not very friendly rude act like it was a chore to help me would rather not do business with them againJohn L.
Customer did not leave a comment.joe J.
Customer did not leave a comment.lisa H.
This Lady was super nice and very courteousPaul D.
They are very friendly and easy to talk withsusan S.
trailer was there when expected no problemszach B.
Customer did not leave a comment.Jeanette B.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.Scott H.
I need someone from U-Haul to call me,, I don't think that it is fair for that asshole in Oxbow bait to charge my credit card for a extra $40,, someone needs to call me,,Dan 315-269-4268!!!Daniel C.
Customer did not leave a comment.Mark G.
iT IS NOT THAT THE EQUIPMENT WAS NOT CLEAN OR WELL MAINTAINED, IT IS JUST THAT IT WAS VERY OLD AND RUSTY. DEFINITELY NOT YOUR DEALERS FAULT. JUST NEED TO UPGRADE YOUR FLEET.charles S.
Make sure the tail lights on the trailers are hooked up and functioning properly before you allow the equipment to leave the yard.Ben K.
Customer did not leave a comment.melanie J.
I cant think of one thing that would have made our experience any better. Very professional and personable service at Oxbow Bait. I will not hesitate to rent from UHAUL Defiance at Oxbow Bait in the future if the need arises. Thanks for everything.dora H.
Customer did not leave a comment.scott H.
The truck cab was dirty. The back was clean and we had all of our moving pads. The woman that helped us was very nice and very knowledgeable. The truck was old way too old to be driven 2200 miles. It needs new headlights they were old and yellow and you could hardly see, and it had no shocks or struts left... It beat us up . We are very disappointed in the maintenance of the truck and the age of the truck . It would've been fine for an in town move not across the country.Sheila F.
Customer did not leave a comment.Alexandra H.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.THOMAS M.
No improvements needed. We have used this location many times over the last few months and the personnel there have always been very courteous and accommodating with the return of equipment. Will definitely use again and recommend to anyone we know.Anthony M.
Customer did not leave a comment.Jennifer K.
Unsure about my Ford Explorer being allowed to tow the 5x8 trailer.Gary K.
You should really advertise the actual prices of the rentals. It says 19.99 but you add almost 80 cents per mile. With Mr driving roughly 35 miles that's nearly $70. A far cry from the advertised *19.99.Joseph P.
Great service. She came out to meet me as I pulled into the drive. She helped with the disconnect of the trailer and was also very pleasant and friendly. If I ever need to rent a trailer locally, I will definitely call Oxbow Bait.ROBERT O.
The Exterior of the Trailer needed to be cleaned & one tie rail inside was loose. I believe that this trailer had been in use for a long time. It did the job for us but it is needing some maintenance.ARNOLD R.
Great people to do business withGARY G.
Customer did not leave a comment.LETICIA T.
Customer did not leave a comment.MARK V.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.DANIEL B.
Very nice customer service, informativeCARMEN A.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Marvin C.