Customer Reviews for Oxford Car Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Oxford Car Care

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randell P.
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Customer did not leave a comment.

Duane G.
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Fantastic customer service, TY !

Kayla M.
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Jonathan B.
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Bridget M.
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Nathaniel W.
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Gregory S.
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Amy G.
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GREGORY H.
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Great experience, love U-Haul

SHEILA K.
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Logan K.
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Incorrectly charged me the 'after hour convenience fee' and then didn't answer my calls or return my email.

Chris S.
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PHILIP S.
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kara K.
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David C.
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Staff was friendly, quick and very helpful.

Tim W.
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I wanted and had reservation a week prior to pickup in Liberty but was email I would pick up in Richmond which I changed to Oxford this cost me more and was a inconvenience as I live in Liberty. Don't have pickups and reservations in place you can't fulfill your reservation. Very upset and not please. Should this happen again I will just rent from another company.

Tim W.
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I originally request pickup in Liberty but you didn't have truck there and had me going to Richmond. I switched to Oxford but would have rather picked up in Liberty. Why have a site if you aren't going to have trucks requested? I reserved mine a week prior. You couldn't have one delivered from Oxford which is 11 miles away. That would have saved me multiple trips going to get truck them having wife give me ride back to my car after she got off work. Please, fulfill reservation at location person wants especially if its days in advance.

Thomas S.
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brendon S.
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Andor K.
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Jacqulyn S.
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The place was supposed to be open at 5pm, but was closed when we arrived right before that time. this was the location we planned on dropping it off when we rented the trailer, but after we got down there, UHaul tried to change the drop off location to a place that was 45 minutes out of the way, We had no one to talk to about this and could not check in online. Luckily we did reach some one at Uhaul the next day who was willing to change our location back to Oxford and check us in online

Brettmichael O.
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The items were brought a bit later than promised but not enough to impact the move. The workers were helpful. Nothing negative.

Brett G.
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Scott S.
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Neil K.
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MICHAELJOHN M.
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They closed at 5, we arrived at 4:59... they stayed at appeared happy to help

Jennifer L.
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The drop off location is convenient for Miami University families. After hours option for drop off is convenient

Stacey N.
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Zachary N.
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Wendy C.
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Patrick M.
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Christopher S.
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Convenient location. Easy drop-off

Karen K.
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Lisa S.
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Candice B.
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Very easy!

Dianne O.
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SHANNON J.
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Elizabeth B.
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Asked if vans were wiped down inside for COVID and told no.

Louis P.
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ANN-MARIE N.
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Kevin I.
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Bruce S.
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Air conditioner was broken and when I told them, they agreed but did not offer to discount us at all. Also, the furniture dolly was useless because no handle. We really needed the regular dolly. The difference was not explained well

Nicholas G.
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Patrick C.
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Daniel B.
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Kristen B.
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Ronda H.
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used app to check out, location was closed. loved the app

roger B.
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1. They offered, but you could tell they really didn't want to help me unhook the trailer and leave it behind the shop. 2. unclear where the drop-off area is - needs more signage.

Daniel D.
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Friendly assistance at the drop-off location.

Jama G.
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Easy drop off! Pleasant and efficient staff member!

Matthew M.
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Jordan C.
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Frederick H.
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Robert T.
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This location was excellent for the drop off. It had easy to understand After Hour Drop-off instructions posted to the door and a clearly visible Drop Box for the key.

Michael S.
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hongbing C.
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Arthur V.
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Calvin N.
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Noah B.
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Paul S.
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Jackie R.
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David C.
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Wayne W.
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The paper work indicated the fuel tank was full, but after becoming familiar with the gauge, I realized it was about 7/8ths full.

Todd H.
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Tariro N.
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David S.
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Super helpful and friendly check in and check out girls. Easy peasy.

Kathleen M.
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Shaojie W.
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William R.
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Just keep on doing what you've been doing. Good job.

meredith H.
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To be honest, the truck wasn't the cleanest, but it wasn't bad either. There was mud on the floor when we picked it up, but that didn't affect the truck. The prices to buy straps, mattress cover and bungee cords were reasonable.

Gregory I.
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GRANT S.
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Love the girls inside and the crew in the garage. We use them a lot and it's usually under changing circumstances and they're always happy to help! Thanks so much!

William T.
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Did not get the truck that was reserved..

Kevin S.
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Craig T.
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David P.
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john O.
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Mark P.
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Kimberly B.
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Not sure why there is an online advance check in. I did it to save time and ended up taking over 15 minutes to check in at the office. Never did receive a printed contract - they could not get it to print...

David F.
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Gerald Z.
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Very efficiently managed. I appreciated how quickly I was able to pick up and drop off my rental trailer. Someone being outside of my vehicle to both attach and detach was a great plus!

Joel L.
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Timothy F.
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Allison L.
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It is always a pleasure renting from this location! The employees are fantastic!

John M.
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Phillip G.
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Cheryl H.
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All good!

RUTH B.
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Drip off location was closed, but dropping off the truck was easy

Jeffrey G.
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Owen H.
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Stephen S.
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Bruce A.
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David D.
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All good!

John M.
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Hani N.
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I dropped off the truck after hours. The return process was easy and I didn't have any trouble. The parking lot where I dropped the truck off was very small (especially for a 26 ft truck). I cannot provide any additional rating for interaction with staff or the location other than the parking lot size.

Bill R.
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Bennett E.
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Incredible location, I didn't even have to ask to get help setting up my trailer. They set it up, checked the equipment, and let me go. Would recommend to anyone, anytime.

Erica B.
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Spent an hour and half trying to get past the 1st page and spoken with 5 people before I was able to get my keys out of the lock box. Then I was charged full price when I feel like I shouldn't have been. Very frustrating! I will never pick up a uhaul online again.

Jeffrey S.
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The check-in process led me to believe everything was ready to go and when I arrived I had to take pictures of my license along with a selfie. This could be added to the process before arrival and I would not have been confused, freezing cold outside, and trying to figure out how to find the code to unlock the key.

Tom B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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