Customer Reviews for Oxon Hill Rentals
(U-Haul Neighborhood Dealer)

1,736 reviews

9120 Livingston Rd   Fort Washington, MD 20744

(301) 248-1441

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 248-1441

9120 Livingston Rd
Fort Washington, MD 20744

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The air pressure on the tires was not at required pressure for the cargo van

HELEN S. 
Rating:
5.0

My experience was nice and smooth. Everyone was nice and pleasant.

ZENOBIA B. 
Rating:
4.0

Customer did not leave a comment.

CECILY T. 
Rating:
5.0

Everything very good

ERICK G. 
Rating:
3.0

Customer did not leave a comment.

WESLEY D. 
Rating:
4.0

Be more expedient when checking in a returned vehicle.

MARVA J. 
Rating:
5.0

Customer did not leave a comment.

LEON R. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
4.0

Smile

MARK L. 
Rating:
5.0

Customer did not leave a comment.

SHANIEL M. 
Rating:
5.0

Customer did not leave a comment.

LEON R. 
Rating:
3.0

The trailer reeked of cigarettes. We didn't notice until we got home so after 12 hours of traveling, stuff had to be aired out before bringing into the house.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Thanks good equipment

RONALDJEHO A. 
Rating:
4.0

Friendly

LEROY W. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

COY D. 
Rating:
4.0

I didn't have receive any blankets (pre ordered on-line) and my furniture.

FATIMA P. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE M. 
Rating:
4.0

Every time I hire a truck from this location, there is an issue with the fuel level. The fuel level is always below the indicated level on the paperwork and then I am charged an access for the amount that was missing in the first instance. I travelled a total of 51 miles. I added $16 of fuel to return the level to the pick up level and was then charged an additional $14.75 - This has now happened on multiple occasions. Vehicles with 140,000 miles are also not acceptable.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

RICARDO S. 
Rating:
5.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Pick up was quick and easy, although my original rental reservation wasn't available, I was accommodated with the next best thing for the same rate. The staff was very pleasant!!

MICHELLE S. 
Rating:
4.0

Is it common for U-Haul locations to be closed on Sundays? I would think that would be the busiest day of the week for truck returns...

Heather G. 
Rating:
5.0

Everything was fine

KEITH Y. 
Rating:
5.0

Customer did not leave a comment.

REISHA R. 
Rating:
4.0

Customer did not leave a comment.

EUGENE Y. 
Rating:
3.0

The young ladies that work in there are not friendly at all. They need customer service training. Very unhelp

DONNA M. 
Rating:
5.0

Awesome

Charles W. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY T. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

Seife B. 
Rating:
1.0

Get the right email address for the customer. I haven't rented a U-Haul trailer

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

ALFONSO M. 
Rating:
5.0

Customer did not leave a comment.

LEON R. 
Rating:
5.0

Customer did not leave a comment.

Ulawnda J. 
Rating:
4.0

Customer did not leave a comment.

OLIVER R. 
Rating:
5.0

There's no need for improvements, everything worked out great.

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE N. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Nothing great services

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

COY D. 
Rating:
5.0

Customer did not leave a comment.

SILVADER E. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Good customer service

DWAYNE Y. 
Rating:
5.0

This was a good rental experience. The staff was very focuses and spot on with assistance.

Frederick S. 
Rating:
5.0

Great customer service and the truck was clean

James L. 
Rating:
5.0

Not applicable. Move went perfectly.

BENJAMINJARED L. 
Rating:
5.0

Customer did not leave a comment.

DREMA C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

Slow. Staff seem lost and the lack of knowledge is outstanding. Delays the whole process and making it efficient

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

NAARA P. 
Rating:
4.0

It was hard to reach anyone on the phone. However, the truck was clean and the service was good once I arrived at the U-Haul location.

KAREN B. 
Rating:
5.0

Keep doing what you doing, Mr. Reggie was a great help.

JOHNNIE D. 
Rating:
2.0

My reservation was made for 5 am as I was told that this was the ONLY time to pick up. I show up at at that time only to find that the location was not open and did not send me the code as I was told to expect to get the keys from the lockbox. Additionally, the after hours/emergency number was not answered nor did I receive a call back from the messages that I left. I had to wait until 8 am for them to show up to get the truck which put my move at least an hour behind. Additionally, U-haul needs to do a better job of vetting the moving companies that they advertise and care about how those companies treat their customers. i would not recommend this location or U-haul to any of my friends.

MAYA B. 
Rating:
3.0

Customer did not leave a comment.

KEVINPAUL H. 
Rating:
4.0

Customer did not leave a comment.

RICHARD K. 
Rating:
4.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN B. 
Rating:
4.0

Customer did not leave a comment.

CHARDA S. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Easy peasy! Thank you!!!

STEPHANIEMAE H. 
Rating:
4.0

Customer did not leave a comment.

DANIELHUMBERTO C. 
Rating:
2.0

Customer did not leave a comment.

KEITH G. 
Rating:
1.0

The truck transmission was slipping real bad I thought I was going to brake down

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM S. 
Rating:
5.0

Customer did not leave a comment.

ANDREJ W. 
Rating:
4.0

Everything was good and the service was great.

Eldon A. 
Rating:
5.0

Customer did not leave a comment.

HAROLD G. 
Rating:
5.0

Usually no bad experiences but this particular rental was full of ants! I killed at least 30 ants and had to spray the back of the van before putting furniture in it. Other than that, it was perfectly fine.

Kiera R. 
Rating:
5.0

Great attitude and friendly customer service.....

COY D. 
Rating:
2.0

One of the ladies in the office should not be around humans.

ROBIN G. 
Rating:
5.0

Customer did not leave a comment.

SUJWALAPUTTAGUNT B. 
Rating:
5.0

Call Customer if a new truck comes in.

JOHNNIE D. 
Rating:
5.0

Great customer service!

ANDREJ W. 
Rating:
5.0

Customer did not leave a comment.

Lesly A. 
Rating:
5.0

Stay Blessed

Qawiy S. 
Rating:
5.0

Buena atencion

DIMELDA R. 
Rating:
5.0

The place is too small for customer service otherwise the place is cool with the fastest customer service in Maryland.

SIMBA A. 
Rating:
5.0

While I like the electronic after hours return options, it took 30 minutes just to get the site to work even following all the instructions. I wish there were a paper option for those returns so that we wouldn't have to incur the $20 fee.

KIERA R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Darrel W. 
Rating:
5.0

Customer did not leave a comment.

TIAUDA T. 
Rating:
5.0

Everything was great!!!

MALCOLM H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

Marion K. 
Rating:
5.0

So far my experience here has been great. I had an appointment with no problems setting up. I was helped right away and check in was quick. Great customer service, greeted with pretty smiles at the front desk. I returned the rental with no issues, still great customer service. Only thing, if I had to point something out.. the lot/yard could be bigger and spruced up. I'll keep going here though and will still recommend this place of business.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

When I opened the trunk I saw all the floor covered in dirt, so I had to take the broom and clean all that mess up. It took me several minutes. I've got pictures and a video to show you. I'd like to request compensation for such inconvenience.

HERNANARIEL F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT HUDSON K. 
Rating:
3.0

This was a great deal. Will recommend to others.

AARON C. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Did not have all the reserved equipment

DAVID M. 
No reviews have been submitted for this location.

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