I used the U-Haul located at 8942 United Ln. Athens, Ohio. I was told I’d have to pay $33.19 down for the cost of the truck for one day.(I used my credit card to hold the truck that I needed). I was told that I would have the option to use a different method of payment at the time of check out. (cash, different card etc) once finished with my trip, to pay the balance. Upon arrival I was charged $156.73 without my knowledge until after he had already pushed it through on my credit card. Now my credit card is overdrawn. I told him that was not the amount I had been quoted and I needed to pay with a different card. He advised me to call U-Haul and said he could not help me further. (I’m now on the clock to get my move accomplished).I had no time for phone calls at that moment. I got into the app but was no longer able to access the information they had previously provided in the app, other than the option to buy another truck and I did not want to do that. At check out I had no help from the clerks in the gas station as everything is supposed to be handled by the app. Unfortunately my check in and check out was not showing up in the app. The clerk had stated there are many people who had problems with the U-Haul app. Even a woman who had been there for four hours, one day trying to get everything figured out. So I had to drop the key in the box and began over an hour long process of being switched around to multiple people and being put on hold for different periods with customer service, after a long day of moving. Needless to say It’s been two days with no call back and no resolve as promised. Terrible experience. Feel like I’m just stuck waiting.
CRYSTAL C
Customer Reviews for PA Sure Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had ordered an appliance dolly and some furniture pads. However, after getting to this location they told me that these items were not available and not included with the truck. They said that they were not going to charge me for them but that was not the point; I needed those items for my move and without them the move would have become almost impossible. I called the central number and they asked me to pick up from a location that was very close to my place; this was the location I wanted to get my truck in the first place but they called me and changed the location to this more distant one because the equipment was available there ( which was not). In band this cost me the extra mileage expenses I had to incur to drive to a distant location.
jatin sHave regular maintenance done to the trucks The one I was given had sterling front end issues, the motor was ticking like it had a misfire. The store clerks at drop off couldn’t speak or understand English so communication had a barrier. I don’t like how I had to do all the photo taking mileage documentation etc. I’m renting it the store clerk should be responsible for checking the truck with me going over it for issues. There store owner had bo supplies available to buy at anytime. I needed a dolly, blankets and a mattress pad. He said they don’t carry it.
Debra E