People were rude and tried to take advantage of us in a difficult situation. The trailer we got had 4 different tires on it and only took us 15 miles before 2 tires blew out. Called roadside and got no help! Very terrible experience and I pray I never need U-Haul again! I would never recommend them and I will tell everyone I talk to in the future the experience we had.
SEAN M
Customer Reviews for PMS Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Allow the customer to fill out registration information prior to pick up. I was trying to complete the process until 1 am and truck damage could not be seen at night. Also. The customer should be allowed to return equipment to their location of choice. Returning the equipment today was a comedy of errors. Also the negotiated price was not the price on my contract and up until 3 days before pickup, uhaul could not guaranteee a truck which is ridiculous given your fleet size
Brian M