I went to one of the dealerships in Rocky Mount NC and made my reservation. Was told that there was a car dolly available and that when one came available in the area they would simply have it brought to this dealership. I got a call that I had to go to Willson nc to pick n up truck and car dolly. The dealership there was bare and sketchy. It only had 1/4 of a tank of gas. When I got the truck home and opened it, there was dirt and petfood through out the truck. The cab wreaked of cigarettes. Over all I would rate this move a D+. The plus is me trying to be nice. Very disappointed in Uhaul.
John B
Customer Reviews for PNJ Auto And Scooter Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented on May 10, 2025, Saturday just before closing time. I needed a car dolly to take a broken vehicle in for repair. The owner and an employee accommodated me very well. The U Haul reservation system acted up, but they worked through it to get me on my way. Very professional and helpful. I will use them again when I have a need.
john bWhen I arrive they didn’t have the truck I reserved. I had to drive across town for a truck. Then that location couldn’t get my destination correct and misquoted me on the cost which ended up being twice what I expected. Then when I returned the truck I was charged $45 for gas. Overall a horrible experience. I won’t ever rent from U-Haul again. Ryder is less expensive and nicer trucks and rental locations
STEVEN HThere is nothing to improve. Everyone there was super helpful and kind. Even stayed open later than needed on a Saturday to accommodate us to pick up our piece of equipment. Really appreciated all of their efforts to help us out. The equipment was in good condition and it was easy to pick up and
Terre MMy experience overall was amazing. From the customer service, to the walkthrough of how to pick up and drop off the truck was seamless. The workers went above and beyond to make sure I was satisfied and I will definitely use them again and refer people to this location.
Shekia BExceptional service I had an issue with my phone and the reps at this location was able to assist by manually reserving the rental on my behalf.
Daketia lHello I have been a customer for a long time and the customer service wasn’t even good for a long time. In the last couple of years I can tell that you have been working on this. Having good customer service is sometimes more important than any else. Bad customer service can destroy your reputation and your credibility, and your company will eventually close. Continue with your training on customer service and the importance of the it. But also remember to keep your staff informed about how important they are and how you appreciate all their hard work and dedication. The staff at Uhaul location I used for my needs were very professional and friendly. I would recommend them to anyone. Thank you Cindy
cindy lP&J Scooter Sales were very kind and professional My experience with them was amazing I plan on returning to them in the future I also will most definitely recommend them to others
RACHEL HMade our reservation well in advance and once we arrived at the booked time we were told that our truck and trailer were not present at that location when the equipment was sitting in the parking lot. Had to waste time to take a photo of the equipment so that an employee would even help us. Bad customer service and dirty store.
Jerome DI had no problem with this location. The owner was very helpful! Unfortunately, U-Haul corporate was awful. Terrible overall experience with their customer service. But the location, PNJ, was nothing but helpful!
Jasmine SI was very satisfied with the services provided
William MThank you I was very satisfied
Timothy WGreat Customer Service and very friendly....I would use them again and recommend them to anyone needing a Uhaul
trinette cI dropped of after hours.
GERALD CReally appreciate this location. Drop off didn’t take long as pick up. Really glad that personal was helpful. Would drop off at this location again
jaquaris bDavid was great. Customer service was outstanding
Jadelyn CThe people at this location were so helpful and willing to work with us! My fiancé and I greatly appreciate the customer service.
nyasia dPNJ site was unkept and unpleasant. Very dissatisfied that this shop charged me another $59.13 rental fee and said nothing about it. I was told that the receipt I had from Pinnacle was my final bill, yet I was charged another $40.00 for rental, $14.00 in Coverage and $5.13 in Tax. Saturday Feb 4th was my return day, returned unit with more fuel than when picked up and then charged an additional $59.13 with no communication or reason.
Michael G