When I arrive they didn’t have the truck I reserved. I had to drive across town for a truck. Then that location couldn’t get my destination correct and misquoted me on the cost which ended up being twice what I expected. Then when I returned the truck I was charged $45 for gas. Overall a horrible experience. I won’t ever rent from U-Haul again. Ryder is less expensive and nicer trucks and rental locations
STEVEN H
PNJ Auto And Scooter Sales And Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilson, NC 27893
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There is nothing to improve. Everyone there was super helpful and kind. Even stayed open later than needed on a Saturday to accommodate us to pick up our piece of equipment. Really appreciated all of their efforts to help us out. The equipment was in good condition and it was easy to pick up and
Terre MMy experience overall was amazing. From the customer service, to the walkthrough of how to pick up and drop off the truck was seamless. The workers went above and beyond to make sure I was satisfied and I will definitely use them again and refer people to this location.
Shekia BExceptional service I had an issue with my phone and the reps at this location was able to assist by manually reserving the rental on my behalf.
Daketia lHello I have been a customer for a long time and the customer service wasn’t even good for a long time. In the last couple of years I can tell that you have been working on this. Having good customer service is sometimes more important than any else. Bad customer service can destroy your reputation and your credibility, and your company will eventually close. Continue with your training on customer service and the importance of the it. But also remember to keep your staff informed about how important they are and how you appreciate all their hard work and dedication. The staff at Uhaul location I used for my needs were very professional and friendly. I would recommend them to anyone. Thank you Cindy
cindy l