Customer Reviews for Pacific Self Storage
(U-Haul Neighborhood Dealer)

188 reviews

14250 Jurupa Av   Fontana, CA 92337
(1/2 Mi West Of Cherry Ave)

(909) 355-9558

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 3:30 pm

Services at this Location:

Contact Us

(909) 355-9558

14250 Jurupa Av
Fontana, CA 92337
(1/2 Mi West Of Cherry Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had ordered an appliance dolly and it was missing. I had to drive to any location to pick it up. This cause a delay on my move because had appliances to move.

Nelson M. 
Rating:
1.0

U-Haul was a great help but pacific self Storage staff were very horrible did not want to help us at all

Abel L. 
Rating:
4.0

Lo dejan sin gasolina y quieren cobrarme el tanque lleno

DORA B. 
Rating:
4.0

Customer did not leave a comment.

Dora B. 
Rating:
5.0

Customer did not leave a comment.

maricela O. 
Rating:
5.0

Customer did not leave a comment.

Karan R. 
Rating:
4.0

Keep doing what works!!! Great rental ezperience!

Cheryl B. 
Rating:
3.0

Customer did not leave a comment.

Gary H. 
Rating:
3.0

Customer did not leave a comment.

Scott T. 
Rating:
2.0

This facility States they had one truck to rent and it was still out with the previous person. I got the truck 1/2 hour after I needed it. The inside was disgustingly dirty it looks like it hasn't seen a bath in months.

Deborah S. 
Rating:
5.0

I especially liked the ability to check-in the truck online. This was especially helpful as I returned the truck at lunch time when the office was closed for lunch.

Fernando F. 
Rating:
5.0

Customer did not leave a comment.

Ohannes M. 
Rating:
4.0

Tabacco smoke. Stinks. I sprayed frabreeze, didn't help much. Put two frantic softer sheets inside cab

Randall C. 
Rating:
3.0

This location was mu closest but not my favorite. There was an emphasis that i return the truck with the same amount of gas as i received it or there would be a service charge to load the truck with gas and gas would be charged at $5 per gallon. I received the truck with 1/8 of a tank of gas. Did that mean that the person prior to me using the truck was charged all these fees and yet the truck had no gas. I asked if i return it with more gas will i receive a credit? the answer is no. Ridiculous! I will never go back again. I had to take the truck to the gas station twice which brought my miles up higher. They are scammers at this location.

Kemny L. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Thank you,Jeanette, you have been very helpful and courteous on the phone and in person. Please keep up the good work!

Teresa A. 
Rating:
4.0

Customer did not leave a comment.

LAURIE E. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Kristina B. 
Rating:
5.0

Nothing has to do with uhaul, no gas stations near the area.

mario D. 
Rating:
4.0

I can always expect friendly and helpful service from pacific. I've been renting from them for several years now and they are always willing to go above and beyond.

GARY H. 
Rating:
5.0

Everything is smooth and people working there are very nice and professional thank you

Richard S. 
Rating:
5.0

We still used the drop off location on the original reservation and it was fast, easy and convenient.

Madeline Z. 
Rating:
5.0

Very friendly

Christina B. 
Rating:
2.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

Ernest Y. 
Rating:
5.0

Customer did not leave a comment.

Temica H. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

The lady was very nice who worked there.

Edward M. 
Rating:
4.0

TRyckbwas certainly acceptable, we managed our move without difficulty. Would have been an added bonus if the truck had cruise control as we traveled all on freeway. Otherwise it was ok.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

Jefferson G. 
Rating:
5.0

Have the trucks actual on site. I went to my first site and the truck wasn't returned so I had to travel to another site where I received a shorter truck.

Juwan L. 
Rating:
5.0

Should have listings for available helpers in the area.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

dennis C. 
Rating:
5.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Ohannes M. 
Rating:
4.0

Customer did not leave a comment.

LORELIE M. 
Rating:
4.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

patrick C. 
Rating:
4.0

I was not told that the U-Haul was parked on the street so I waited, thinking the gentleman was bringing it to me.

LAURIE E. 
Rating:
5.0

Excellent service

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Elana B. 
Rating:
5.0

Customer did not leave a comment.

RICARDO E. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
3.0

The hours listed state Sunday 9-4, we arrived at 9am., office was barely opening and office personnel made it a point to let us know they where closioat 3pm., an hour earlier than listed business hours.

WENDEE A. 
Rating:
5.0

The only thing negative I can mention, is the driver side front head light did not work. Other than that, the young lady that helped me Saturday was very pleasant and extremely helpful. Truck ran good and was easy to drive.

Debbie G. 
Rating:
5.0

Showed up early on a tuesday morning and the rental process was simple and quick. Returning tge truck was equally as quick and efficient. Thank you!

James D. 
Rating:
3.0

Small inaacuries on the rental agreement. Mileage and gas could be documented better. Overall, pretty good service and timely delivery. Equipment was adequate not very clean, but was serviceable.

Darren L. 
Rating:
4.0

Have an issue with not being able to drop off outside of their business hours. It worked out fine this time.

Kevin H. 
Rating:
5.0

Nothing at all the customer service was excellent

Steven J. 
Rating:
5.0

Great job, nice people!

John K. 
Rating:
5.0

Customer did not leave a comment.

Gwen F. 
Rating:
5.0

Customer did not leave a comment.

kemny L. 
Rating:
5.0

The Lady was very nice to me

Naim O. 
Rating:
2.0

The truck I reserved was not available. This is the second time. I was given a bigger truck for the same price but I have to pay late fees to the bigger truck. I would've have dropped the rental off and turned in the keys at a drop box to avoid late fees, but that option wasn't available. Now charged for 3 days due to the holiday was closed and was under the impression I had till noon (my check out & in time) the day after the holiday.

Angela H. 
Rating:
5.0

Like always, Pacific Self Storage is a great place to rent a truck. Staff is awesome, knowledgeable, and a pleasure to work with. Makes the moving experience much easier. No waiting in long lines either. So if you need a Uhaul, go see them.

OHANNES M. 
Rating:
5.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

Customer did not leave a comment.

Ziad B. 
Rating:
4.0

Great experience, easy to use and return.

HELEN N. 
Rating:
4.0

Great customer service very easy transaction

Brenda S. 
Rating:
1.0

The worker diana was awesome. The other 2 girls are rude, will roll their eyes at you and talk to you like you are an idiot. The trucks are really old, have lots of miles, have little power and sound like they are going to break down at any given moment.

David N. 
Rating:
3.0

I feel like they may have given me wrong info. She circled an area on the gas line and I asked where it needed to be when returned. She says it had to be within the circle. I made sure to do that but I was still charged for gas. I am not happy.

Lakeisha K. 
Rating:
5.0

The staff at Pacific always go above and beyond what is expected. Having rented at another U-Haul location the same week, Pacific Self Storage gets MY vote, hands down!

David B. 
Rating:
2.0

Have utility dollies on hand, do not book a vehicle till the previous renter has fully completed rental. We reserved a 26ft. Truck but when we got there the truck was there but the previous renter still had keys because they had not fully paid for vehicle, we had to wait about 30 min for someone to get there to make new key, then I had also requested two utility dollies in my reservation there was none in office so we had to wait for dollies to be delivered to site and then I only got one.

Julian M. 
Rating:
5.0

Excellent service.

Richard A. 
Rating:
3.0

Employees made us inspect the truck for ourselves and bring out the equipment rental. While they were not rude it was a very impersonal experience. This is our third uhaul experience within the last few months and it was clear this location did the bare minimum in comparison.

Justin T. 
Rating:
2.0

There was no gas in the truck. I ran out of gas before I could get to the closest gas station.

mike M. 
Rating:
5.0

Best UHaul experience ever!

ROBERT M. 
Rating:
3.0

This location itself I had no issues. I had asked if I could return the truck to another location cause I thought I was going back Fontana. I called and was transferred to a district office to make the transfer. The women who answered was so rude. She asked what location I would like but told me no it had too be two that she listed. I picked one she said ok and hung up. I had to google it and call that location. which that lady told me it would cost me $50 more than my normal price. something the other lady didn't tell me. I ended up driving it back to Fontana. Never again will I use U-Haul my total invoice was $96 plus $35 to fill the gas tank. I was better off asking two friends with trucks to help move.

Marcie C. 
Rating:
5.0

Excellent dealer. Great staff. Very helpful and knowledgeable. Clean location. No long lines. Very fast rental process. I highly recommend this location.

Ohannes M. 
Rating:
4.0

Customer did not leave a comment.

TAMIYA A. 
Rating:
3.0

Exterior of truck was filthy. I reserved a 17' truck, when I arrived they told me they had me down for a 26' truck since the 17' broke down. I opted for a 15' truck which worked since we also loaded up a couple pickup trucks. It would have been nice to hear from them prior to arrival regarding the truck issue. Two girls at this location, neither seemed too happy to be at work on a Saturday.

David P. 
Rating:
2.0

The truck drove rough you needed Tools in order to utilize the dolly to remove it from the truck the girl behind the counter was sassy when I return the truck I did miss heard her say the mileage to me which didn't make sense how much she was charging me but when I realized that she had quoted me 31 miles instead of 21 she gave me a rude comment about my ability to understand what she was saying it was very condescending so no I would not recommend this place at all

GABRIELA S. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
1.0

The representatives did not explain any of the fees to me and quoted me half of what I was charged. Would not recommend this location.

Nydia W. 
Rating:
5.0

The person helping me was very nice and friendly and very helpful

Jose L. 
Rating:
2.0

The dolly takes up valuble space, it should not be mounted in the truck but as an addtional option. I had my own dolly so I didnt need one but I lost the space because of it.

david M. 
Rating:
4.0

Inside cab is a bit cramped for anyone over 6' tall. Keep excellent hours and phenomenal pricing and equipment and this is an excellent choice for anyone planned or last minute.

WILLIAM D. 
Rating:
4.0

We are DEFINITELY planning to use U-Haul at the above location, for our long distance, one-way move!!! ;-)

Christine J. 
Rating:
5.0

Everything was handled very professionally from beginning until end.

William S. 
Rating:
3.0

There is no way we drove 10 miles in the truck as we only live half a mile away from the location and just used it to store items and then unpack them the next day and took the truck right back..

Justin C. 
Rating:
1.0

I was over charged to refuel the truck. I called CS and they forwarded me to the area manager who never returned my call. I will be filing a formal complaint and may suspend my credit card payment. LIVID

KIMBERLY Y. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
Rating:
5.0

Great experience!

kelyn H. 
Rating:
5.0

Diana was very pleasant to work with she stayed late to help me return the truck and check that everything was good. Great experience

DAVID D. 
Rating:
5.0

Your personnel were polite and helpful. I would recommend your company to my family and friends without hesitation.

THEODORE J. 
Rating:
5.0

Easy to reserve, easy to rent, wary to return. Pleasant counter person, explained the whole process, checked out the truck and I was on my way in minutes.

David R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
Rating:
4.0

Customer did not leave a comment.

Adam E. 
Rating:
4.0

Customer did not leave a comment.

connie M. 
Rating:
5.0

Very prompt vehicle clean and ready when we arrived. Janet was wonderful explained everything and had ass out of there in no time thanks again. Eric

ERIC C. 
Rating:
5.0

Very pleasant, courteous clean environment.

terman C. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

sherry J. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

I wish there was more vehicles at this location

GANAE S. 
Rating:
5.0

na

Darryl G. 
No reviews have been submitted for this location.

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