So at pick up they made me sign the paper confirming how much gas the vehicle had without actually letting me take a look at it. So I signed it confirmed it. Then when I get in the vehicle the gas is different which I marked on the app. When I returned the vehicle I mentioned this to the attendant that took the keys from me. She went out on her own to inspect the vehicle. She came back and said that she charged me a cleaning fee for $25. When I asked her what for she sturted a bit and said there were some pepperonis in the back. So I had her follow me out there there was like three slices of pepperoni, a pen, a leaf, and some metal piece a nut of sorts that I'm pretty sure was from prior people. Hopped on the truck picked up the small pieces show them to her in my hand and she said she had already refunded me the fee. My thing is why did she charge me the fee without consulting me. Why did she not let me look at the gas before signing the paper. All this seems very sketchy. Seems like they are intentionally trying to squeeze every last penny out of a customer. To improve make sure you guys don't have people sign things without actually explaining what they are signing and giving the opportunity to look at the vehicle before they sign it. Also before charging fees make sure you confirm with the customer on the fee.
Leonardo H
Customer Reviews for Pack And Ship Eagle Pass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service and felt safe
Imelda VRude personnel
Esmeralda GI didn’t like the fact that I needed to take photos and send them and the web site didn’t load. I think the rental place should take the photos as they know what they’re looking at and can see what if any damage is already on the equiptment.
Henry RI guess nothing great customer service.
JOSE DTruck I reserved was not available. Furniture pads and handcart I reserved not available. Information did not match my online reservation and I was overcharged. Not the employees fault, they were nice and can only do what the company provides.
Christopher LSpeee up the process. Takes to long with customer
ANTONIO PThe unit that was given to me hat itsA/C not working. Dirty windshield, no water fluid to clean windahield. No other unit was available.
Fernando iIt was a pack n ship store and they only had one employee at the desk for everything. Nobody available in the yard to help with U-Hauls. I would not go back to this location.
Ryan DBetter drop off locations, the place where the drop off was too small for the big box truck and toy trailer. Had to park in parking lot next door. Place is not good for trailers
Richard GEverything was excellent, but the application used to retrieve the truck and return it was not as smooth. I had problems with it, specifically when returning the truck. The truck had a small exhaust leak, but overall, the experience was very good, or excellent.
JOE SThe AC was not working properly and it was super hot to be loading and unloading in 100 degree weather. Also the pad lock was broken the last time I rented the same truck a month ago and still had not been replaced.
Mayra JFrida has excellent customer service skills, the rental process was fast and easy, definitely will recommend to family and friends.
EDUARDO RThe customer service is excellent.
Eduardo GMore advertisement
HERON SThe service received was beyond expectations. The people there were very friendly and answered questions I had. Highly recommend this place.
JESUS FWas okay
danny dNice location. Friendly staff. A+
marvic tGreat help and great service
Juan TThe location where I rented my Uhaul was friendly and professional, will continue to rent from this location.
MARCO RCleaning the uhaul on the cab
MANUEL EN/A
TRINIDAD H