Customer Reviews for Pack Ship N More
(U-Haul Neighborhood Dealer)

166 reviews

300 Main St Ste 21   Madison, NJ 07940

(973) 210-4922

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 210-4922

300 Main St Ste 21
Madison, NJ 07940

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vlad M. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
5.0

Customer did not leave a comment.

Aislinn C. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Claude E. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
3.0

Customer did not leave a comment.

JOHN G. 
Rating:
3.0

I had picked a drop off location that was closest to where i was ending up and at the pick location they tried to get me to change it to one closer to where I lived, which I didn't want. An unnecessary argument ensued which took time. They finally hand wrote the address I had arranged on the paperwork.

Graham A. 
Rating:
5.0

Customer did not leave a comment.

Lila adnane A. 
Rating:
4.0

No uhaul close to my home 07876 has a 10' truck. Closest location was 13 miles away in Masison nj. I got charges an extra $12 in mileage because uhaul vehicle location. Suggest charging by location billing address is vehicle is nit available within 5 miles.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jafet H. 
Rating:
3.0

My order was not correct when I arrived (vs my online printed receipt) and instead of crediting me for the amount, I was charged again.

Ronald K. 
Rating:
4.0

Customer did not leave a comment.

Gertrude C. 
Rating:
4.0

Customer did not leave a comment.

Efstratios P. 
Rating:
5.0

Staff was super super friendly and helpful

Garrett M. 
Rating:
5.0

Excellent service, clean truck and friendly helpful customer service

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Great experince

Nealam V. 
Rating:
5.0

Customer did not leave a comment.

GLENN N. 
Rating:
5.0

Staff was professional and accommodating throughout the experience.

CHRIS O. 
Rating:
4.0

Customer did not leave a comment.

CONSTANCE K. 
Rating:
1.0

Thought it was fine at first, got it and went well, contract and confirmation was sent. Then after a week my account got charged almost the same amount as the initial payment for no reason.

THEODORE D. 
Rating:
1.0

Missing rental equipment and poor customer support

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Sharon P. 
Rating:
1.0

I got charged $145 why???? Just for a 5 hour rental

KIRO G. 
Rating:
4.0

Customer did not leave a comment.

DENIS O. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
4.0

Have a line for rentals separate from the package shipping and other services.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Edith C. 
Rating:
5.0

Store was very busy and new employees still being trained. Waits were long when returning vehicle

PHILIP G. 
Rating:
5.0

Don't charge for miles

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Darren A. 
Rating:
5.0

Great customer service. Wishing them all the best for lots more business 👍👍

Shaun M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

When I reserved this truck I was quoted $.99 per mile. I had to alter my reservation and was never told that Friday counted as a weekend and therefore the mileage rate was now $1.99. I picked up around 9am and returned around 5pm. When I dropped vehicle I asked the rep if I picked up the truck yesterday afternoon and returned it 24 hours later what would the rate be. He said it would have been $.99. So, I was charged and extra $200 because I could do everything in one day. On another note, the tank was between 3/4 and full when I picked it up. How was I to judge the extra 1/8 of a tank when refilling. I filled the tank which probably cost me an extra $20. I have always rented from u-haul and this location. I find it criminal that I was charged more because I didn't pick up on Thursday and more important I was never told of this change until I was at the counter with no choice but to accept. I will be calling Pack Ship and More to have the rate reduced to $.99 per mile.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

GAURAV K. 
Rating:
4.0

I bought 2 dollys for $7 each and didn't receive either dolly. Please refund me $14. Thank you.

Andrew W. 
Rating:
3.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

When I dropped off the van I was not able to check it in via the link that was sent. It said my location could not be detected. Yes I had location on. I did take pictures, dropped off on time.

Angela C. 
Rating:
4.0

Customer did not leave a comment.

Sarah T. 
Rating:
4.0

Truck I used was in towing gear mode all the time. It was loud clunky and got awful gas mileage. Once I pushed the button, the transmission went back to regular rather than low-gear mode.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
4.0

Customer did not leave a comment.

JON W. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
2.0

I had to walk across a parking lot and behind a shopping center to get the truck. The team at this location could have been more accommodating, at the last Uhaul pick up place we had the truck pulled up and started for us and it was no where near as far as this place has their vehicles. We called to extend the rental and the agent said no because someone " MIGHT " be waiting on the vehicle. The location was also not easy to find the GPS has the location further down the road and the store has minimal signage & uhaul exposure to help someone from the road to find their location. I would have the google listing updated and addressed to fix this so the next person does not have as difficult a time finding the location as we did. One of the employees inside was trying their best to help another patron and they were really trying so I don't believe there is a lack of effort or care just an opportunity to better divide & boost customer service time as there were two other employees there. The Trucks are way to far away for patrons to have to go and get them.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
3.0

I had set up my reservation for no contact due to COVID. When I arrived, my reservation was no longer listed on my account through my app. I had to give my license to the Uhaul representative who was not wearing a mask. Besides that issue, my experience was good as expected.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Mara C. 
Rating:
3.0

Check in and check out was very cumbersome. The trucks are way in the back away from the store front. I had to walk quite awhile to get to the truck. Would have been much better if they brought the truck up front for the customer.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN K. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
1.0

Truck not ready. Rep lied about them calling me.

Alejandro C. 
Rating:
5.0

Quick service, easy and fast rental.

SAMANTHA S. 
Rating:
5.0

Was perfect . Mike is very friendly and professional

Sandrine A. 
Rating:
5.0

Customer did not leave a comment.

RAAFAT M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Perfect location and very ptofetional

TOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Perry C. 
Rating:
5.0

Process was simple and fast. Return was east as well.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

MINESH P. 
Rating:
3.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Nothing. Everything worked as well as I could have hoped. Thank you. Your employees were knowledgeable and efficient.

KAREN H. 
Rating:
5.0

The Team at the Pack Ship N More U-Haul location at 300 Main St in Madison is the definition of a premium customer experience. I'll only go to them after working with every U-Haul retailer in the area from Florham Park to Summit. Their storefront is always clean and happy with great music, they are knowledgeable and welcoming, and the U-Haul trucks are always clean and dependable. 10/10 team and service. Couldn't move all my large furniture projects around without them. I'll be a customer for the long term.

PAUL T. 
Rating:
4.0

I wish that they opened earlier and that they had another person working there to help with efficiency.

BRETT F. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
3.0

The man at the counter was not well versed with the truck specs. When I asked him the height clearance he said it was 8 ft when it was 11 ft. Not a big deal but it shows that he had t had any training .

MARCO V. 
Rating:
2.0

I was charged for a cleaning fee even though I did not receive the van clean. Ridiculous!!

SADIAILEN C. 
Rating:
5.0

Easy process, helpful staff

BRIAN C. 
Rating:
1.0

Not friendly Not helpful Not easy to access key

brian D. 
Rating:
5.0

The team at the Madison Pack and Ship was exceptional. Professional, organized, and superb customer service. I need to rent a 10' box truck again for Saturday, and no doubt, I'll be going to this location.

PAUL T. 
Rating:
4.0

Customer did not leave a comment.

ZBIGNIEW P. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Quick, professional, and helpful! Such an easy experience! Would recommend them to anyone looking.

RENEE J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
1.0

My pickup location was changed 2 minutes before I was scheduled to get the truck. I was not offered an explanation. Last 3 times I used u-haul I experienced issues. Not using your services any more.

Vincent R. 
Rating:
4.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Good experience, fast, efficient and no nonsense. All details where outlined, would definitely return to this location

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Definitely I'm going to recommend it to my friends because the service was very nice 👍 Pack Ship and More are very polite and friendly people to deal with, they help me because I made my reservation and then I received an email telling me that I have to pick up the truck and another place and they help me over there. 😊 thank you for the excellent service 😊👍🙋🏻‍♀️

VILMA L. 
Rating:
4.0

convveinent location

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE M. 
Rating:
5.0

Everything from pick up to drop off was simple.

ANDREW P. 
Rating:
5.0

Great process for pick up and drop off

Mark D. 
Rating:
5.0

Customer did not leave a comment.

RAMSAY V. 
Rating:
5.0

Customer did not leave a comment.

Rodney F. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Seamless experience - kind and knowledgeable staff

SHEREENICOLE P. 
Rating:
4.0

The instructions on where to park were not clear on uhaul email and there was simply a notation “park in back” on key drop box - given size of the strip mall - it was not obvious where “back” was until after we had started checkout and uploaded pictures

TROY K. 
Rating:
5.0

Nothing to improve. Quick, easy, great customer service. Highly recommend if you need to rent a truck or van.

Peter W. 
Rating:
5.0

Outstanding experience… will be a future customer and will recommend you to others!

CARMINE B. 
Rating:
5.0

Initially reserved 4 dozen furniture pads, but the location only had 1 dozen. Although 1 dozen was actually the correct amount that I needed, the location should have had enough to fulfill the reservation or notified the customer that there weren't enough - there would not have been enough furniture pads for other customers if they had requested them. Otherwise, very good location!

RICHARDYEUP H. 
Rating:
1.0

Questionable business tactics. I have rented many U-Hauls. Never before have agents pulled sales tricks (two) as this agency did.

TED Z. 
Rating:
2.0

Customer did not leave a comment.

CARMELINA L. 
Rating:
5.0

Customer did not leave a comment.

NARENDRA G. 
Rating:
5.0

Customer did not leave a comment.

Lorne S. 
No reviews have been submitted for this location.

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