The check in and return process was very convoluted and difficult to process. Otherwise, the vehicle was in good shape and clean.
Michael M
Pack Ship N More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, NJ 07940
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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We were incorrectly charged for extra mileage that we did not drive. Apparently the people who used the uHaul before us entered a lower odometer reading (and did not provide a picture for proof), so we picked up the car and it told us we drove 50 miles instead of around 20 that we actually drove. Customer service has been a disaster - I've tried calling both the Pack N Ship and uHaul, both of which were not helpful or said they would get back to us about the issue and never did. Extremely unprofessional experience all around.
Sean GWhen I made my reservation, I specifically requested a dolly, to assist with moving some heavy items. When I picked up the truck, I was told that no dollies were available, because U-Haul didn't supply them to the store consistently. So, both my wife and I ended up straining our backs doing the move. Really frustrating!!!!!!!!!!
Kristie HVehicle was dirty when I rented it.
Savitrie LI was not made aware of the $30 insurance fee in advance, and was charged $100 to drive it in same town to bring a free couch to a disabled senior, who I was doing a favor for. Did not think it would cost more the $30 to rent.
Dawn C