Again, worker at location not there when we arrived, oyt, we waited till he returned
teddy j
Customer Reviews for Pack Sign & Deliver
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Before and after hours there was someone to help
THOMAS CI was charged for a dolly that was not in the truck I never got to use it. My reservation was at 5 I wasn’t able to get into the truck until almost 7 pm this reservation was a nightmare
krystal tI've never been treated as poorly as this experience.
Brett PI reserved a trailer at a U-Haul dealer close to my house. U-haul changed my pickup location twice and I ended up getting the trailer at a location on the other side of town. When I inquired about returning the trailer to the original reservation location, I was told it would cost me an additional $50. When it is U-Haul who is moving the pickup location, I should be allowed to return the trailer to the original location without being charged extra.
Sam CLocation was nice and put in work to help us when the online system was down. However, the location provided us with a car towing trailer that had faulty brakes.
James LThe van was very clean and perfect for what we needed. Due to a medical emergency, we were unable to return by the scheduled time and the manager was very helpful and kind.
Barbara sEasy pickup and return.
Rex GService was kind and professional, despite technical issues company-wide.
Faye SFirst off just drop the pick up place all together.
Ronald DEasiest process I’ve ever had.
AGES CI would not use anyone other than UHaul. I’ve done many moves with them!!!
Linda MThe guy who helped us was amazing. Extremely helpful. They had lots of extra supplies that we needed. He even gave me his last two markers becuase he didnt have any for sale (I needed markers to label boxes)
Joseph SI did not enter the building to see about cleanliness; however, the parking lot could use some work. The parking lot is full of pot holes. The parking entrance on the main road was blocked by trucks, so you had to look for the side-street entrance, or else you'd think it was closed.
JAVIER SEverything was handled in a professional manner. I was satisfied with the service I received. Thank you.
Linda JI retuned to this location because of the previous excellent service I had received. Was not disappointed by Jose this time either. Highly recommend using his location for all your moving needs.
David WGreat customer service and speedy checkout/return
Micheal ANeed to follow what on the reservation
Harold GTop shelf experience again! Well done and thank you!
Robert YEmployee insisted that the dolly I was given in Memphis was not a U-HAUL dolly and I would have to pay a charge. After multiple minutes of conversation, he finally admitted that U-HAUL in fact does sell the dolly I had, they just don’t use it for rentals. Why not start with that instead of seemingly trying to mislead me? It didn’t seem as if he truly wanted to help…
Joel TEasy, smooth process.
Kelly BThe equipment we rented was not in the truck! When I called and followed up I was told, well they didn’t have it it stock so they didn’t load it. But no one ever told me!!!! I go to move my stuff and have no equipment! Big fail and I didn’t get to load my truck at all that night. Had to delay a half day to load truck and get supplies elsewhere! Very angry!!!! Additionally the gear shift on this truck was loose and hard to shift and I thought it would snap off at any moment!
Kelly SKeep doing what you're doing!
Michael JJose was professional and positive. Fair price on the vehicle. U-haul does their business right.
Douglas WGreat experience all around with them and the rental.
Robert YStill crying
Kamryn DHonestly you just need to close some locations. If they are not fully a uhaul store, they should be under a lot of scrutiny.
AUSTIN KThe employee who helped us was very friendly and helpful. He was very efficient and got us on the road quickly. Very good representative for the company.
Bruce SGreat guy who checked me in!
james bBoth check in and check out were very fast and easy
Kori BNothing at all, the service was great
Tyrone DVWe went to the pick up location and were told we needed to use a different drop off location across town which made us a few minutes late. The guy at the drop off which was in the hood, was an ass hole and he said we were getting charged 80 for being late. I said I was going to call about that. I did. Customer def ice could do nothing. So what in the blank blank do they do? I’ve rented from U-Haul on many pccoassions over the years. I’m in the furniture and design business. But maybe never again.
John WVery helpful
Annmarie SI experienced exceptional customer service at this location!
Brandon HI’ve rented from UHaul for many years. This rental by far was the easiest. Definitely will be using this location in the future!!! Great job!!!
DOUGLAS CThis is a smaller location and the entrance is not well marked; the entrance is on a side street, not on the main road. Otherwise, the equipment I needed was available on time and both pickup and return were quick and easy. A larger truck, over 17', might be difficult to maneuver in / out / around this location.
Stephen HThe only thing I struggled with was the logging in to complete the rental picking up and returning. It takes for ever to upload pictures and information
Alexia CVery easy pick up from this location. Employee was very nice and extremely helpful
Jason WThe service was excellent. The truck was not. It has way too much play in the steering wheel and road-walked, very hard to keep it in the lane. When the accelerator is pressed down, the truck lunges forward. There are strange noises underneath the truck when driving. Overall, the truck has a dangerous, insecure feel when using and driving. Please perform maintenance on this truck ASAP, as I feel it is not safe to use until you do.
Carolyn HLens cover cracked rt side trailer
terry wUhaul moved my rental pickup to this location so I was somewhat apprehensive. However, Jose, with his awesome personality, made this the best Uhaul rental experience ever. Jose told me if I ever needed to rent again to let him know and he would take care of me. The incredible customer service I received will make this my go-to location going forward.
David WThe location didn’t even have what I requested. They should let you know beforehand that it doesn’t have it!!!
Devon WUsed wipes to clean truck and they were really dirty. So vehicles do not get wiped down. My also had a tire warning light on with nail in front left tire.
KHAYLA DNA
FLONZOLA JGreat customer service
Francisco LIt was so good to have some one who really cares. I want to thank him again.
Larry FEverything was excellent except I had to scan Drivers license at the location after I had scanned it on the app.
Justin DJose was very helpful as always!
Alexandra OGot charged an extra $70 because mileage wasn’t calculated properly.
Monica HNeed to fix the app/online reservation system. I reserved a U-Haul in my hometown and it let me reserve and everything. Then on the day that I went to pick up, I called and they said they never got me on the list. So I had to drive 40 miles just to pick up the U-Haul I needed which cost me more money and more time.
Collin LOwner/Manager was very rude and disrespectful. Charged me for a cleaning fee that was unreasonable. Then when asked for his full name or business card to call corporate he told me he didn’t have a card and refused to give me his last name only full name. Jose.
Wil L