Customer Reviews for Packaging Accessories Inc
(U-Haul Neighborhood Dealer)

117 reviews

610 E Byron Nelson Blvd #102   Roanoke, TX 76262
(Bryan Nelson Blvd @ Hwy 114 Located in the Roanoke Center)

(682) 237-5371

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(682) 237-5371

610 E Byron Nelson Blvd #102
Roanoke, TX 76262
(Bryan Nelson Blvd @ Hwy 114 Located in the Roanoke Center)

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nathanael T. 
Rating:
5.0

Customer did not leave a comment.

alvin I. 
Rating:
5.0

Customer did not leave a comment.

Chris U. 
Rating:
5.0

Customer did not leave a comment.

Bridgid S. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Good

Amandeep J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

calvin E. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA K. 
Rating:
5.0

Customer did not leave a comment.

Dinah B. 
Rating:
4.0

A week before the scheduled pickup I was informed that I might get a bigger truck than booked. I insisted that wouldn't work. the night before pick up the called to say I was getting the bigger truck. I stated that I would drive it to a place to get the smaller truck. they said they'd get back to me. They worked it out so that I got the 10 foot truck that I wanted. The truck I got had a speed suppressor that wouldn't allow it to go over 75mph. A good portion of my route was 80mph speed limit. The sensor kept indicating rr tire low pressure, which made seeing the speedometer impossible. I stopped 4 times to check, put air in the tire. One time it cost me $2.00.

SHARON L. 
Rating:
5.0

Customer did not leave a comment.

Baci P. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

The online return process is not fit for use. Would not accept my photo about 50 times and no option to do chat or get help. Very very poor design

JAMES K. 
Rating:
1.0

The gentleman that I dealt with two times was rude and very argumentative with me. Provided vague responses and was overall not helpful.

CHARNA H. 
Rating:
1.0

I have sent multiple messages on chat, through email, and phone calls to notify y'all that I DID NOT RECIEVE MY FURNITURE DOLLY and yet I am still being charged for it. What the fuck.

Monica M. 
Rating:
5.0

Customer did not leave a comment.

CECELIA B. 
Rating:
5.0

Customer did not leave a comment.

Stan S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Great customer service and super convenient location could not ask for anything more.

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

TACASHA M. 
Rating:
5.0

bigger sign outside for uhaul

Ashtin L. 
Rating:
5.0

The staff were amazing, way better than any uhaul team I've dealt with in the past

SEAN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

SARAH ELIZABETH F. 
Rating:
4.0

Not happy that you charged me $5 fee for excess miles. I had reserved the truck at the Grapevine, TX location but was told at the last minute that they did not have the 10' truck. I was told to pick up the truck in Roanoke, 10 miles away from Grapevine. This is extremely petty and unfair. I'm very disappointed!

John M. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Great customer service

PABLO V. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

no

Patrick H. 
Rating:
5.0

Counter attendant (sorry I didn't get his name) was very friendly and helpful. Keep up the good work. Next time I need a truck rental I definitely will return.

Robert A. 
Rating:
5.0

Great customer service

Fred L. 
Rating:
5.0

Most helpful

Clyde L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

This was a truly convenient and easy location. Everything went smoothly. The truck was ready and the gentleman who processed my order was so kind and helpful.

Daryl P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Customer did not leave a comment.

ANDREA P. 
Rating:
5.0

Was very easy to do, Chris? was very friendly and knowledgeable. If I need to rent again, this will be where I go to first.

becky M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

customer service at the location was excellent - professional but very friendly. Made the process super easy

RaeAnn B. 
Rating:
5.0

none excellent!

David E. 
Rating:
5.0

Customer did not leave a comment.

PEGGY K. 
Rating:
5.0

Easy and priced right.

Joe S. 
Rating:
5.0

We rented the van to take our $100,000.00 motorcycle to a show in Austin, Texas and the van performed as needed. Our only disappointment was the van's interior was very dirty. Last year I rented a van to take our bike to Chicago, which she didn't go, but this year I have strict orders. No dirty van rental. We live in Keller Texas.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Wipe down the interior and vacuum. This was a new van that had less than 1,000 miles on it, so we were happy with it and how it drove; however, some cleaning should have been done in between customers.

Jane C. 
Rating:
5.0

All was good. The young man that assisted me was thorough in explanation of details and walking me they the process. It was pain free.

HYMAN S. 
Rating:
1.0

Called uhaul costumer service because the mileage in and out was recorder wrong. Says we drove over 200 miles when there is no way we drove even over one hundred: our bill is twice as much as it should be. They connected me the the location that we rented from and they are saying it was recorded as is. I swear on my mother this so wrong and we are paying so much more for it. This is awful and so incredibly frustrating. I can't afford to spend an extra 100 dollars on something that was recorded wrong. Would love uhauls help because the location that we were referred to are being short and not helpful at all.

luke M. 
Rating:
5.0

Customer did not leave a comment.

cynthia D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Gary made the experience easy. Very professional.

bill M. 
Rating:
5.0

Customer did not leave a comment.

RANDAL W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
3.0

U-Haul website was down when I attempted to pickup my rental. This caused a delay of 4 hours and I had to reschedule my activities. Gary, at the pickup location, was courteous and apologetic and told me that U-Haul would credit me $50 on my invoice. However, that credit does not appear on the final invoice. I am very dissatisfied with U-Haul's website performance.

Chip M. 
Rating:
5.0

Customer did not leave a comment.

Carl V. 
Rating:
5.0

Clean vans or ensure they are neat before renting out!

Patrick N. 
Rating:
5.0

Great service. Thanks!

Shivani S. 
Rating:
5.0

Nothing it was all good!

phil K. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
1.0

These people lie. Have a problem? Don't call because they will hang up on you. I advise you to never do business gete

Herb W. 
Rating:
5.0

Gary is great. Always so helpful!

Buzzy K. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Let customer know that there is a documented electrical problem with Ford vans. The doors sometimes automatically lock after the engine has been turned off. I was locked out of the van with the keys on the drivers seat and both bomb dogs locked inside. Had to call 24hour roadside assistance.

MAUREEN C. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

The experience could not have gone more smoothly. Superb service!

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Customer did not leave a comment.

Jory D. 
Rating:
4.0

Easy and convenient!

Brent P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Great experience, would definitely recommend this location.

PRADEEP A. 
Rating:
5.0

Customer did not leave a comment.

Monique M. 
Rating:
5.0

All went well!

David C. 
Rating:
5.0

GREAT SERVICE AT RENTAL LOCATION

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

Love the folks at packaging accessories. We rent from them frequently and are always treated with the utmost respect.

James H. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN C. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo A. 
Rating:
4.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

Fantastic experience! Quick, friendly and very reasonably priced.

Stefanie M. 
Rating:
5.0

Customer did not leave a comment.

Abbey P. 
Rating:
5.0

Gary went above and beyond to help us out with our rental. Would highly recommend using this location!

Buzzy K. 
Rating:
5.0

staff was very friendly and helpful

philip W. 
Rating:
5.0

Very nice people.

Wanda J. 
Rating:
5.0

excellent customer service!

susan J. 
Rating:
5.0

Exceptional service.

Bob D. 
Rating:
5.0

Gary is a great guy...my second time of renting from him and no regrets. I am sure to use U-Haul over and over again in the near future and also recommend for my friends & family. Thanks

Patrick N. 
Rating:
5.0

Problem with billing. Beginning mileage was wrong by 64 miles on contract, I did not notice the discrepancy until check out. Contrat read 12202, when I left rental agency it was 12266 and ending reading 12901. Proprietor said he will look into it and get back to me. I am hopeful that he will but if not I will dispute this with American Express.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

larry G. 
Rating:
5.0

Customer did not leave a comment.

DEBBA J. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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