The gentleman that I dealt with two times was rude and very argumentative with me. Provided vague responses and was overall not helpful.CHARNA H.
Customer Reviews for Packaging Accessories Inc
(U-Haul Neighborhood Dealer)
Roanoke, TX 76262
(Bryan Nelson Blvd @ Hwy 114 Located in the Roanoke Center)
Services at this Location:
- Mon-Fri: 8 am - 6 pm
- Sat: 9 am - 3 pm
- Sun: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have sent multiple messages on chat, through email, and phone calls to notify y'all that I DID NOT RECIEVE MY FURNITURE DOLLY and yet I am still being charged for it. What the fuck.Monica M.
Customer did not leave a comment.CECELIA B.
Customer did not leave a comment.Stan S.
Customer did not leave a comment.ANGELA S.
Great customer service and super convenient location could not ask for anything more.JOHN A.
Customer did not leave a comment.TACASHA M.
bigger sign outside for uhaulAshtin L.
The staff were amazing, way better than any uhaul team I've dealt with in the pastSEAN G.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.SARAH ELIZABETH F.
Not happy that you charged me $5 fee for excess miles. I had reserved the truck at the Grapevine, TX location but was told at the last minute that they did not have the 10' truck. I was told to pick up the truck in Roanoke, 10 miles away from Grapevine. This is extremely petty and unfair. I'm very disappointed!John M.
Customer did not leave a comment.Robert K.
Great customer servicePABLO V.
Customer did not leave a comment.Brad G.
Counter attendant (sorry I didn't get his name) was very friendly and helpful. Keep up the good work. Next time I need a truck rental I definitely will return.Robert A.
Great customer serviceFred L.
Most helpfulClyde L.
Customer did not leave a comment.David B.
This was a truly convenient and easy location. Everything went smoothly. The truck was ready and the gentleman who processed my order was so kind and helpful.Daryl P.
Customer did not leave a comment.John P.
Customer did not leave a comment.Fred D.
Customer did not leave a comment.ANDREA P.
Was very easy to do, Chris? was very friendly and knowledgeable. If I need to rent again, this will be where I go to first.becky M.
Customer did not leave a comment.CHRISTOPHER B.
customer service at the location was excellent - professional but very friendly. Made the process super easyRaeAnn B.
none excellent!David E.
Customer did not leave a comment.PEGGY K.
Easy and priced right.Joe S.
We rented the van to take our $100,000.00 motorcycle to a show in Austin, Texas and the van performed as needed. Our only disappointment was the van's interior was very dirty. Last year I rented a van to take our bike to Chicago, which she didn't go, but this year I have strict orders. No dirty van rental. We live in Keller Texas.Thomas M.
Customer did not leave a comment.JAMES S.
Wipe down the interior and vacuum. This was a new van that had less than 1,000 miles on it, so we were happy with it and how it drove; however, some cleaning should have been done in between customers.Jane C.
All was good. The young man that assisted me was thorough in explanation of details and walking me they the process. It was pain free.HYMAN S.
Called uhaul costumer service because the mileage in and out was recorder wrong. Says we drove over 200 miles when there is no way we drove even over one hundred: our bill is twice as much as it should be. They connected me the the location that we rented from and they are saying it was recorded as is. I swear on my mother this so wrong and we are paying so much more for it. This is awful and so incredibly frustrating. I can't afford to spend an extra 100 dollars on something that was recorded wrong. Would love uhauls help because the location that we were referred to are being short and not helpful at all.luke M.
Customer did not leave a comment.cynthia D.
Customer did not leave a comment.David B.
Customer did not leave a comment.Michael R.
Gary made the experience easy. Very professional.bill M.
Customer did not leave a comment.RANDAL W.
Customer did not leave a comment.David L.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.larry M.
U-Haul website was down when I attempted to pickup my rental. This caused a delay of 4 hours and I had to reschedule my activities. Gary, at the pickup location, was courteous and apologetic and told me that U-Haul would credit me $50 on my invoice. However, that credit does not appear on the final invoice. I am very dissatisfied with U-Haul's website performance.Chip M.
Customer did not leave a comment.Carl V.
Clean vans or ensure they are neat before renting out!Patrick N.
Great service. Thanks!Shivani S.
Nothing it was all good!phil K.
Customer did not leave a comment.Terry H.
These people lie. Have a problem? Don't call because they will hang up on you. I advise you to never do business geteHerb W.
Gary is great. Always so helpful!Buzzy K.
Customer did not leave a comment.john S.
Let customer know that there is a documented electrical problem with Ford vans. The doors sometimes automatically lock after the engine has been turned off. I was locked out of the van with the keys on the drivers seat and both bomb dogs locked inside. Had to call 24hour roadside assistance.MAUREEN C.
Customer did not leave a comment.David N.
The experience could not have gone more smoothly. Superb service!DAVID D.
Customer did not leave a comment.Fred D.
Customer did not leave a comment.Jory D.
Easy and convenient!Brent P.
Customer did not leave a comment.MICHAEL A.
Great experience, would definitely recommend this location.PRADEEP A.
Customer did not leave a comment.Monique M.
All went well!David C.
GREAT SERVICE AT RENTAL LOCATIONROBERT D.
Customer did not leave a comment.gary S.
Love the folks at packaging accessories. We rent from them frequently and are always treated with the utmost respect.James H.
Customer did not leave a comment.MAUREEN C.
Customer did not leave a comment.Reynaldo A.
Customer did not leave a comment.Harold C.
Customer did not leave a comment.Jessica F.
Fantastic experience! Quick, friendly and very reasonably priced.Stefanie M.
Customer did not leave a comment.Abbey P.
Gary went above and beyond to help us out with our rental. Would highly recommend using this location!Buzzy K.
staff was very friendly and helpfulphilip W.
Very nice people.Wanda J.
excellent customer service!susan J.
Exceptional service.Bob D.
Gary is a great guy...my second time of renting from him and no regrets. I am sure to use U-Haul over and over again in the near future and also recommend for my friends & family. ThanksPatrick N.
Problem with billing. Beginning mileage was wrong by 64 miles on contract, I did not notice the discrepancy until check out. Contrat read 12202, when I left rental agency it was 12266 and ending reading 12901. Proprietor said he will look into it and get back to me. I am hopeful that he will but if not I will dispute this with American Express.DONALD B.
Customer did not leave a comment.Tina B.
Customer did not leave a comment.larry G.
Customer did not leave a comment.DEBBA J.
Customer did not leave a comment.Gary M.
Have more experienced people deal with customers. We got charged twice and we got asked the same questions at least 4 times. I was on the phone for at least 30 min. reserving the u-haul. Then the location called me back two times because they needed more info.ALICIA T.
There was an issue with the right turn signal, but the staff was friendly and quickly resolved the issue.TIMOTHY S.
Customer did not leave a comment.sara K.
Customer did not leave a comment.John R.
Customer did not leave a comment.JON J.
Front wheel capture "ratchets" rusty, needed to be freed to work properly, did not instill confidence in security of vehicle on trailer until had traveled many miles.Jerome B.
Customer did not leave a comment.Lori B.
Customer did not leave a comment.NANCY S.
Customer did not leave a comment.MURIEL S.
Very courteous and knowledgeable staffKelly H.
Customer did not leave a comment.Gene S.
Customer did not leave a comment.Jason L.
Customer did not leave a comment.PEGGY S.
The people helping me were great. They tried to help me figure out which item to use from UHaul so that was nice. They did a good job overall with working with me.BECKY S.
Customer did not leave a comment.Tony G.
The fact that I reserved a truck two months proir to the truck pick up date. Then received a call that said they did not have a truck for me was fustrating. Then on return call they had a truck in 2 hours away from my location I could use. When you have a schedule and long drive the extra drive to the new location was not wanted. We had to change the pick up date and never recieved a return call. After I called back twice I got the new location and information. I made a point of not being mean, yet when asked about the problem the phone person was not really nice. the truck was nice. Reserving it was a mistake, I will not recommend to anyone that they do so. Just go to larger pick up points to get a truck.Kelli M.
the staff at dc parts where friendly and very politePaul F.
There was no utility dolly as I had reservedSHAWN S.