This is a great location and the folks here are very helpful.
Elizabeth K
Customer Reviews for Packaging Accessories Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Price and service were great
JOHNF PWe could not find the contract for the rented blankets but he went ahead and took them and said he would make some calls and get it taken care of. He went above and beyond, was very helpful.
Keith FQuicker process
Pearl LUHaul Customer service representatives did not consider my cargo rental to include the nearest or best rental for my need. I was provided the furthest and most expensive rental. When I did further research in finding a rental closer to my area I was told all available trucks had been rented only to see with my own eyes that they were parked in their facility available. I recommend using the closest facility for your moving needs. Being a valued customer has no truth towards being a client.
Reina VGreat service and timely response
reuben RGood
Amandeep JA week before the scheduled pickup I was informed that I might get a bigger truck than booked. I insisted that wouldn't work. the night before pick up the called to say I was getting the bigger truck. I stated that I would drive it to a place to get the smaller truck. they said they'd get back to me. They worked it out so that I got the 10 foot truck that I wanted. The truck I got had a speed suppressor that wouldn't allow it to go over 75mph. A good portion of my route was 80mph speed limit. The sensor kept indicating rr tire low pressure, which made seeing the speedometer impossible. I stopped 4 times to check, put air in the tire. One time it cost me $2.00.
SHARON LThe online return process is not fit for use. Would not accept my photo about 50 times and no option to do chat or get help. Very very poor design
JAMES KThe gentleman that I dealt with two times was rude and very argumentative with me. Provided vague responses and was overall not helpful.
CHARNA HI have sent multiple messages on chat, through email, and phone calls to notify y’all that I DID NOT RECIEVE MY FURNITURE DOLLY and yet I am still being charged for it. What the fuck.
Monica MGreat customer service and super convenient location could not ask for anything more.
JOHN Abigger sign outside for uhaul
Ashtin LThe staff were amazing, way better than any uhaul team I've dealt with in the past
SEAN GNot happy that you charged me $5 fee for excess miles. I had reserved the truck at the Grapevine, TX location but was told at the last minute that they did not have the 10' truck. I was told to pick up the truck in Roanoke, 10 miles away from Grapevine. This is extremely petty and unfair. I'm very disappointed!
John MGreat customer service
PABLO Vno
Patrick HCounter attendant (sorry I didn't get his name) was very friendly and helpful. Keep up the good work. Next time I need a truck rental I definitely will return.
Robert AGreat customer service
Fred LMost helpful
Clyde LThis was a truly convenient and easy location. Everything went smoothly. The truck was ready and the gentleman who processed my order was so kind and helpful.
Daryl PWas very easy to do, Chris? was very friendly and knowledgeable. If I need to rent again, this will be where I go to first.
becky mcustomer service at the location was excellent - professional but very friendly. Made the process super easy
RaeAnn Bnone excellent!
David EEasy and priced right.
Joe SWe rented the van to take our $100,000.00 motorcycle to a show in Austin, Texas and the van performed as needed. Our only disappointment was the van's interior was very dirty. Last year I rented a van to take our bike to Chicago, which she didn't go, but this year I have strict orders. No dirty van rental. We live in Keller Texas.
Thomas MWipe down the interior and vacuum. This was a new van that had less than 1,000 miles on it, so we were happy with it and how it drove; however, some cleaning should have been done in between customers.
Jane CAll was good. The young man that assisted me was thorough in explanation of details and walking me they the process. It was pain free.
HYMAN SCalled uhaul costumer service because the mileage in and out was recorder wrong. Says we drove over 200 miles when there is no way we drove even over one hundred: our bill is twice as much as it should be. They connected me the the location that we rented from and they are saying it was recorded as is. I swear on my mother this so wrong and we are paying so much more for it. This is awful and so incredibly frustrating. I can’t afford to spend an extra 100 dollars on something that was recorded wrong. Would love uhauls help because the location that we were referred to are being short and not helpful at all.
luke mGary made the experience easy. Very professional.
bill mU-Haul website was down when I attempted to pickup my rental. This caused a delay of 4 hours and I had to reschedule my activities. Gary, at the pickup location, was courteous and apologetic and told me that U-Haul would credit me $50 on my invoice. However, that credit does not appear on the final invoice. I am very dissatisfied with U-Haul's website performance.
Chip MClean vans or ensure they are neat before renting out!
Patrick NGreat service. Thanks!
Shivani SNothing it was all good!
phil kThese people lie. Have a problem? Don't call because they will hang up on you. I advise you to never do business gete
Herb WGary is great. Always so helpful!
Buzzy KLet customer know that there is a documented electrical problem with Ford vans. The doors sometimes automatically lock after the engine has been turned off. I was locked out of the van with the keys on the drivers seat and both bomb dogs locked inside. Had to call 24hour roadside assistance.
MAUREEN CThe experience could not have gone more smoothly. Superb service!
DAVID DEasy and convenient!
Brent PGreat experience, would definitely recommend this location.
PRADEEP AAll went well!
David CGREAT SERVICE AT RENTAL LOCATION
ROBERT DLove the folks at packaging accessories. We rent from them frequently and are always treated with the utmost respect.
James HFantastic experience! Quick, friendly and very reasonably priced.
Stefanie MGary went above and beyond to help us out with our rental. Would highly recommend using this location!
Buzzy Kstaff was very friendly and helpful
philip wVery nice people.
Wanda Jexcellent customer service!
susan j