Customer Reviews for Pack-N-Ship
(U-Haul Neighborhood Dealer)

469 reviews

120 Bernham Dr NW   Cleveland, TN 37312
(@ Paul Huff Parkway & I-75--Exit 27)

(423) 472-1209

Hours

  • Monday–Friday
    8:30 am - 11 am / 12 pm - 5 pm
  • Saturday–Sunday
    Closed

Services at this Location:

Contact Us

(423) 472-1209

120 Bernham Dr NW
Cleveland, TN 37312
(@ Paul Huff Parkway & I-75--Exit 27)

Services at this Location:

Hours

  • Monday–Friday
    8:30 am - 11 am / 12 pm - 5 pm
  • Saturday–Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Jesse T. 
Rating:
4.0

Ordered to furniture dolly's and when we went to pick truck up they did not have any, that's the only reason why i didn't do excellent

Cayci R. 
Rating:
5.0

Larry has great customer service etiquette and great service...

susana H. 
Rating:
5.0

Continue to treat others as they treated me the guy was very nice and very helpful I told him if I ever need a u haul I would most definitely come there

Valerie M. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Ginger W. 
Rating:
5.0

There were no shipping blankets available at this location.

Anthony P. 
Rating:
1.0

Customer did not leave a comment.

Cayla M. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

We have rented trucks from Pack n Ship Uhaul many times. Always a great experience!

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

I cleaned the interior never ate or had any liquids in the interior made a film of the interior and of the gas gauge and they charge me three dollars to clean the interior and $17 for the gas when I have a film of the exterior of the truck at the gas gauge and the interior of the truck it's not acceptable they just nickel and diming people at that location. Chad berry 7272886844

Chad B. 
Rating:
5.0

Called a location on Clinton Hwy. (destination), and was on hold for 22 minutes. Called the Cleveland location (departure point), and the phone was answered in just a few seconds. Larry checked stock, and confirmed. I arrived 10 minutes later, and was on my way in less than 30 minutes. Very Professional, Courteous, and Respectful. Will definitely use again, and wholeheartedly recommend to anyone!!!

Darrel A. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
3.0

Customer did not leave a comment.

angela G. 
Rating:
3.0

Customer did not leave a comment.

JUDY N. 
Rating:
5.0

None

Megan A. 
Rating:
4.0

Customer did not leave a comment.

Tyler B. 
Rating:
3.0

Customer did not leave a comment.

Jill H. 
Rating:
5.0

Great, efficient clean and well organized friendly operation. Best in the market!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
4.0

Very convenient location for me personally. Helpful and efficient checkout if the truck.

Mark W. 
Rating:
5.0

Nothing comes to mind, keep up the friendly atmosphere.

Dale F. 
Rating:
5.0

Customer did not leave a comment.

Delvin V. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

rachel W. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
4.0

Good people, Good equipment and easy to work with!

MICHAEL R. 
Rating:
5.0

Very helpful. Very well organized!

Mary B. 
Rating:
5.0

Customer did not leave a comment.

BILLY C. 
Rating:
5.0

Customer service is on point! Location is super convenient! We will be return customers for sure!

Annnmarie A. 
Rating:
5.0

Customer did not leave a comment.

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

Billie L. 
Rating:
5.0

Very accommodating service

Alton C. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Nothing needs to be improved. The man who helped me was very nice and kind. I will be back!

Demetria P. 
Rating:
5.0

Friendly, kind, and courteous. The truck worked perfectly too.

Darrell T. 
Rating:
3.0

The truck ran like crap and I was scared the transmission would go out at any point in time

William B. 
Rating:
4.0

I brought the uhaul back with a little more fuel than when I picked it up. This fuel charge is a rip off! I been using uhaul for 25 years now, and this has never happened. I am very disappointed if you don't remove this unjustly charge. I would be happy to speak to you and explain. Again, I returned it with more fuel than I had when I got it.

DARRYL M. 
Rating:
3.0

The woman working there was very nice.

Carla A. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Excellent customer service

Johnnie S. 
Rating:
5.0

Great place to rent from friendly staff and very helpful and understanding great place!!!

AMY S. 
Rating:
5.0

Not a thing could be improved. Larry was extremely helpful. He had the pads I needed and helped load them in the rain.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
3.0

Customer did not leave a comment.

Thadious B. 
Rating:
5.0

Larry is terrific to deal with and is a true professional in every aspect of his work!!

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

My reservation somehow was cancelled without my knowledge or an email or phone call. Luckily the location had a return that I could rent.

Nicholas F. 
Rating:
5.0

Great service, Walked in and out in less than 10mins! Thanks

Ernie E. 
Rating:
4.0

Friendly people. Helpful and professional

Lennon G. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

I tried to use your online return and I got 90% done and you darn web page crashed! You really need to work on that! Other than that I was very happy.

Ronald F. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Samantha E. 
Rating:
5.0

Very friendly person working, polite and knew his trucks

Matthew P. 
Rating:
4.0

Customer did not leave a comment.

Ronald F. 
Rating:
3.0

Everything was ready and no issues arose.

Steven R. 
Rating:
5.0

Couldn't have been a better experience!

James B. 
Rating:
5.0

Customer did not leave a comment.

Royce E. 
Rating:
5.0

Customer did not leave a comment.

Chaz L. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

look the truck was crap , the engine has a bad miss and the transmission was making noise and has a bad vibration it was so bad at 60 to 70 you could not set in it , the windshield wipers was bad and was falling apart . look i have used a lot of your trucks but this one should been rented .

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Truck was really dirty with mud. Other than that it was all good

Jaclyn R. 
Rating:
4.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

Customer did not leave a comment.

April H. 
Rating:
3.0

I had to pick up and drop off at another location other than the original reservation. I think I should have some sort of compensation for the inconvenience.

Yolanda A. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Mr. Ramsey was extremely helpful as well as professional.

John S. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Clifford M. 
Rating:
1.0

The gas tank was below 3/4 when I took possession of the truck. I took a picture, showed it to the clerk, and was told that I needed to fill it up past 3/4 upon return. I drove less than 20 miles, and I put almost $20 of gas in when I returned it. (Check with the store, and I am certain you will see me returning for more gas three times to get the tank to the required level).

George R. 
Rating:
5.0

The 5x8 box trailer was available at a good price when we needed it. I'm curious if U-Haul no longer rents open garden trailers? I can't seem to find one when I need one so I usually have to rent one from Tractor Supply.

Bert W. 
Rating:
5.0

I will go back to this location if I need a another uhaul

William M. 
Rating:
5.0

I don't see how you can improve on the excellent service I received. My reservation somehow was lost in internet somewhere, and the gentleman was able to find it , only to find my name spelled wrong, no fault to anyone , but he able to get it done and was very helpful and friendly in doing so. I will definitely be using u haul again .

Nate C. 
Rating:
2.0

Customer did not leave a comment.

THOMASCLYDE S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Mr. Ramsey was very nice, professional and a real pleasure to do business with. While we have a small U-Haul dealer close to us, we will head to Mr. Ramsey and his Pack-N-Ship business going forward!

John E. 
Rating:
5.0

It was a very clean truck the size was perfect for what I needed

Tim B. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Nothing comes to mind

Michael M. 
Rating:
3.0

I was not happy with my overall experience with u-haul from Thursday to Saturday the company either canceled my reservation or wanted to substitute a bigger truck which was a 26 feet that I truly had a hard time driving due to it being super big no wheel alignment or power steering What a night mare. Not one time at my request for a supervisor to call me that it happened

Lorraine C. 
Rating:
5.0

My first reservation was rented out before I got there at Oasis on him straight I was told I would have a $50 credit and have not received it yet my 10 foot truck and reservation was not available at oasis

Mark F. 
No reviews have been submitted for this location.

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