Provide the equipment that was paid forCaitlyn A.
Customer Reviews for Pak And Print Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dan J.
Drop off location and check in went very smooth. Gave them all the information they needed, pads checked in, trailer unhooked and truck parked. They gave me a receipt. I showed them pictures of the trucks condition when I picked it up, the problem with the tires, the bad strap on the car trailer. And showed the condition of the inside of the cab and cargo area that I had cleaned properly. They noted everything I told them and said they were sorry we had some many problems with this rental truck. I would recommend this drop off location.Mark M.
Customer did not leave a comment.James W.
Got my drop off location incorrect and wouldn't change it ended up costing me over $1200 for the uhaulScott F.
Have someone knowledgeable run the company even if it is just a dealer/partner. I had a not so pleasant experience with my last rental. The person who was putting the information had no clue how what she was doing, customer name is incorrect address is incorrect even the zip code is in correct that's just basic common sense, 30529 is NOT a zip code in California. Used the truck for 66.1 miles even took a picture before using the truck and as soon as it was returned in the parking lot, but I was still billed for 93 miles, also considering the lady was Not friendly (I am not sure if this was a race thing or that was just her personality). This doesn't reflect good for Uhaul Company itself if you're partner/dealer is not competent even with just a basic data entry job.Dennis Jay Y.
Customer did not leave a comment.michael H.
The inside of the cab was not as clean as I would have expected. It had a lot of crumbs on the dash and just really needed to be vacuumed. Other than that it was a good experience.RODNEY T.
Then charged me $21 for a dolly I had already paid for.ANDREW B.
Had to do online which took a while to get all settings changed so it could access my location. Need to make it easier.TIMOTHY S.
The dolly was missing a pig tail for the lights, the agent assisting us provided a new one. During use the S hook for the chain broke thus forcing us to not use the chain on one side.Brian D.
Customer did not leave a comment.mitch P.
The gentleman that I rented the vehicle from was absolutely awful. He complained the whole time about doing my order and didn't even know how to use the computer to set up the rental. At one point, I almost asked him if he wanted me to set the rental up on the computer for him as I could have done it quicker and more efficiently than him. It took 45 minutes to book the rental and there was absolutely no one in the store. He got my order completely wrong. I asked him if I could get a one way to Mooresville and he said sure. "Set it up" so I thought and even charged me for the miles I would be driving it like a one-way would. Then I leave and realize after I was an hour out that he set the drop off location to be in Commerce Georgia, not Mooresville. I spoke to customer service on the way to Mooreville NC and they informed me that all I could do was dispute the charge once I see it. So I am in the middle of disputing the extra charge I got from the Mooresville location I dropped it off at. Absolutely abysmal display of customer service. Very disappointed in the whole interaction and will probably not use Uhaul again.RICHARD G.
Customer did not leave a comment.steve N.
Customer did not leave a comment.RHONDA G.
Was in a good location with easy access. Thought about renting a truck but they didn't have one so I found another truck to use instead. But everything worked out great!JACOB S.
Customer did not leave a comment.PATRICIA W.
Customer did not leave a comment.Naim A.
Larger uhaul signage.RUTH L.
When dropping off the truck in Georgia the man was 75 years old and couldn't even lift trailer off luckily my son was there or it would have been a problem its not my sons job to do that yall need to hire younger people for the heavy stuff in my opinion!sHONDA P.
When returning the equipment older gentleman was very agitated and seemed bothered and not helpful at all.CHRISTOPHER S.
Nice place to rentVESEY W.
Customer did not leave a comment.DENNIS D.
The gentleman working at pickup location had no training on uhauls system. It was obvious he was trying his best to fix problems or find someone who could, but he did not know how to use the system.DAVID S.
Improve conflict resolution on issues that arise with Uhaul Helpers. BigOnesMoving and Janitorial Company should not be affiliated with the Uhaul brand. I will never book contracted help through Uhaul again. The MovingHelp hired to unload at my location in Commerce, GA not only no-show or call, but abandoned the job altogether. I incurred additional fees for my rental because of unprofessionalism. I was sorely disappointed with Uhaul!!!Kischa R.
Find another location for service. Needs to have a better wifi connection very slow and have employees that knows how to check you in if you have a rental at this location 208 Homer Rd Commerce, Ga 30529CHARLES C.
Customer did not leave a comment.MARVIN S.
Customer did not leave a comment.Chad H.
Customer did not leave a comment.Katherine B.
There was a bent brace on the trailer and a very slack tire!! I'm not blaming anyone for this but both need to be corrected!! I made note of both!! The location did everything I ask of them!!! The tire was my main concern and I kept it monitored and aired up!!STEVEN M.
Customer did not leave a comment.Allan A.
The U Haul rental software seems to be a little difficult for those renting the trailers to use and it is definitely not easy for those of us who are not good with computers.MICHAEL S.
Customer did not leave a comment.Amanda S.
Inspect equipment before it is scheduled for rental. Trailer I originally reserved had a flat tire, pigtail was missing and could not not connect lights and brake fluid was low. I was originally told I could take it, add air & not worry about brake fluid, even though I was traveling across country. The employee finally was able to transfer my rental to another trailer which was in better condition. When I initially called to make the reservation, I was told it would not work for my vehicle ( the one I was using to tow and the one being towed) even though I knew both would work. The employees there had a hard time with the computer system and it took several calls by me to finally make the reservation.GERALD Z.
When I dropped the trailer off, I went inside, gave the salesperson my name and she never asked another question. Once she had entered the information, she told me I would receive an email receipt. Imagine my disbelief when I received the email and saw I was charged almost $30 more! I called the drop off location to question the charge and I was told to call the Uhaul 800 number because she didn't know what the additional cost was for. Again, my debit card was charged and I wasn't notified of the charges prior to the transaction being processed.Denise S.
Customer did not leave a comment.James W.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Thong T.
Customer did not leave a comment.LENDELL C.
Uhaul should really consider pro rating rentals. Picked truck up 33 minutes before reserved time charged for a hole day. Extra charge we were not expecting.Karen W.
Customer did not leave a comment.DESMOND H.
Customer did not leave a comment.Kristi O.
Customer did not leave a comment.HORACE S.