The App. I was supposed to do everything through the app but I wasn't able because the order wasn't recognized by app.Alin C.
Customer Reviews for Pakmail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Angel F.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Juan P.
Customer did not leave a comment.FERNANDO P.
Muy profesionales.Gustavo F.
The computer system wasn't working properly and the agent couldn't print the contract. Apart from that, everything went well. I would recommend this service and location.Susana H.
very good customer service, I absolutely recommend 5 star service. JCJacek C.
Customer did not leave a comment.Pablo V.
The location does not have a lock box to get truck share keys, vehicles are left open with the keys inside. There is also no drop box to drop off keys because the location does not have weekend hours. I was told by a uhaul representative over the phone to leave the vehicle with the key under the seat when returning. I felt completely uncomfortable having to do that.Alexander R.
Customer did not leave a comment.omar M.
Customer did not leave a comment.FREDDY M.
Customer did not leave a comment.FREDDY M.
The engine light and tire light is on. It would be better to get it fixed before renting out, or at least notify the customers.Ryan R.
FIRST THEY GIVE YOU A PRICE AND AT THE END THEY KEEP ON CHARGING YOU.franciso E.
Customer did not leave a comment.luz C.
Customer did not leave a comment.Daniel C.
Very good service clean vehiculeMaria P.
Keep doing the same fast service and good truckCLAUDIO O.
Maybe the speed of checking out the truck . Other than that I say it was a good experience. The trucks were the cleanest and newest I have driven . The workers were also very nice and polite .Michelle S.
I rented a truck for 12 hours using the self pickup/dropoff option. No issues until I tried to return it. This location doesn't have a box to drop the key off in and the location was closed. I called U-Haul to see what to do and spent half an hour on the phone in 98 degree Miami sun trying to get an answer on what to do with the key. I was transferred five times to different people, all of whom gave me different answers on what to do with the key. The lack of consistency and the lack of ability to solve the issue was baffling. Why this location is listed as a self service location without the capability of self service is beyond me. It wasn't worth the headache.Julia H.
The mileage rate was not the same as advertised online.Patrick C.
Keep the good workEMILIO V.
Why was I charged a Credit card fee .Grant R.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.MIGUEL P.
The location was closed at the time of pick up. I was scheduled for pick up at 10am and location did not open until 1030am due to " an accident." I was able to drop off the vehicle early, however, I called three times on Monday to speak with the store manager to make sure everything was ok but got the answering machine all three times. I left a message and have yet to hear from them. I received an email from U-Haul with the rental total so I assume everything is ok.Alexandra E.
Friendly. Easy to work with. Easy to return. Easy to park. Will definitely seek out for next time.Edurado D.
Customer did not leave a comment.Roberto S.
Customer did not leave a comment.VINCENT D.
Make sure you arrive on time to open the business. Arriving almost 30 minutes late affects customers timing having to be somewhere at said time. On top of that you start chatting with another person who just walked in delaying even further. Truck was great though and clean.Juleasy M.
Customer did not leave a comment.YVETTE Y.
Customer did not leave a comment.Damian Yonel G.
Excellent service. I am very satisfiedJose Francisco S.
La major atencion! Bets cutomer serviceJose O.
Customer did not leave a comment.BEIMAR P.
Customer did not leave a comment.FABIOLA F.
Customer did not leave a comment.Eileen A.
Customer did not leave a comment.dougls F.
Customer did not leave a comment.Esperanza A.
Customer did not leave a comment.TONY F.
Excellent serviceCristian M.
Customer did not leave a comment.Luis H.
Store opened late, but the manager was kind and apologized.Luis H.
Best costumer service at the storePakmail K.
Everything was greatotto V.
The service was quick and the young man was very attentive and respectfulCARMEN S.
GREAT CUSTOMER SERVICENORMA B.
I know its out of your control but the truck smelled really bad inside!Christine W.