Customer Reviews for Pakmail
(U-Haul Neighborhood Dealer)

Rating:

5.0

A great experience, with a professional crew.

Rating:

5.0

Awesome service !!

Rating:

5.0

It was a great experience with great customer service.

Rating:

5.0

Great place! Great customer service! Great equipment! Great experience! The guy that works at the counter goes above and beyond for all customers.

Rating:

5.0

Super friendly, helpful, and went the extra mile to ensure everything was taken care of from moment I hit the door.

Rating:

3.0

Was told by rep to fill gas back to the level it was at when truck was rented. Did so as requested. Was then charged by U-Haul for gas. I paid double for gas. Also had to squeeze into the truck as it was parked inches away from the next truck. Then had to take the large cardboard advertisement out of the windshield and leave it on the floor of the truck while driving.

Rating:

5.0

The man was very friendly and helpful. I was very jmpressed, especially after my experience picking up the truck on Frink Street in Columbia.

Rating:

5.0

Thank you for a the love and support you showed me in your store. You brighten my day🥰

Rating:

4.0

In and out very quickly. Person at the front desk was very friendly

Rating:

5.0

Perfect

Rating:

1.0

Truck was vey unclean Staff was very unfriendly They charged me for unclean truck which they kept unclean and I filled fuel still they charged me $60 for fuel and they charged me for not checking out which am completely not aware of the process … for booking it was $60 but they charged me $210 what kind of U-Haul is this ..?

Rating:

5.0

There's no place in the drop-off check-out app to notate or verify that you've returned the specific equipment that you rented, or directions as to how you would like it handled. I left the furniture dolly in the back of the truck, but couldn't list that it was there for the local crew. Otherwise everything was simple and good. Thanks.

Rating:

5.0

Bless them...

Rating:

5.0

I went to this Uhual last minute and received amazing service with a smile. The attendant Joshua was awesome. He was quick and efficient. My truck was clean and the transaction was seamless. I would recommend THIS location to anyone. PLUS the location is great. Food, stores and banking in the plaza as well.

Rating:

3.0

Not sure what I sm being charged for after returning the truck. I wanted a more up to date cargo van

Rating:

4.0

Don't charge me twice what I paid up front after I paid to use the vehicle then beg me for a survey afterwards. Shit sucks.

Rating:

5.0

Staff are very professional and courteous

Rating:

3.0

This was my worst experience renting anything. I was quoted $737, they ended up taking $877, then $60 for insurance that I did not elect. Through all of that, I got refunded $90. I’ll never use this shit service again and I’ll reflect that and more in my review. Piss off uhaul you fucking crooks.

Rating:

5.0

The whole process was quick and easy. The gentleman in the store was great.

Rating:

3.0

In a world of digital photography, the picture presented as a representation of the vehicle that we used was not the actual vehicle driven. In relevance we received an unclean vehicle with transmission issues and poorly maintained. It got the done but for what we paid for I feel we were greatly OVERCHARGED!

Rating:

5.0

Joshua was an absolute pleasure to work with. Very friendly and made the process seamless. Would definitely recommend this location…only because of Joshua!

Rating:

5.0

The customer service was good and the truck was well maintained.

Rating:

1.0

this location has always been bad , specialy the "owner" ( the other workers are nice) so he calls himself. they will leave things like dolly or these covers in the car and try to charge you for it. they will charge for damage on a truck that you did not cause and the "owner" is just a very rude individual. they are very close to me by location but I reach a poing where going to home depot to rent a truck will be a better choice .

Rating:

2.0

I rented a unit from a location in Cumming, GA over the weekend (weekend prior to this past weekend) and went to rent an additional unit after this during the week last week at a location in Sandy Springs, GA. Upon arrival for the rental in Sandy Springs it was found that the transaction at the Cumming location was someone left open or somehow my information got associated with a completely different rental. I had to wait a couple hours so U-Haul could clear this up. I was late for my job and lost money AND in a day and age when identity theft is so prevalent, the fact that somehow a U-Haul rep attached my name/info to someone I've never even heard of is quite alarming. The folks at the Sandy Springs location were wonderful in trying to help, BUT it was U-Haul internally that created the issue. I'd love to be reimbursed for at least some portion of this as I personally lost money due to U-Haul's error which inconvenienced me. Best, Bill Manus | billmanus2002@yahoo.com | (678) 618-5300

Rating:

5.0

The mobile app would not display selfie required during checkout/pickup -- it was confusing but we got the job done! Pickup instructions need simplification.

Rating:

5.0

It was a great experience. The owner/manager was very friendly and quick. My last experience was terrible at a different uhaul location that is a little closer to me. I almost gave up in Uhaul

Rating:

4.0

Improve the website return process after hours, which wasn’t working. Debris clean up is needed behind the building where the U-Haul trucks are picked up and returned. ***The young lady working at this location is extremely pleasant and helpful. I give her a 10/10 for EXCELLENT customer service provided to me and witnessed, while assisting others.

Rating:

2.0

They charged me for 2 dollys’s and fabric covering and they didn’t even give it to me. Then when I adressed The issue they told me I had To call corporate for a refund

Rating:

1.0

The truck was low on fuel. The store agent was rude and unconcerned. Unprofessional, worst uhaul location.

Rating:

5.0

Make sure that when equipment is ordered, it is in the truck. I ordered a dolly and it was not there but I was charged for it. The ladies refunded it back to me. But the need was the dolly because I was moving.

Rating:

5.0

Very great customer service! Would definitely recommend.

Rating:

5.0

I used the moving service which was a nightmare. They canceled on me last minute which caused me to need more time with the U-Haul which I had to pay. On top of that had to find help moving my things. Bad business

Rating:

5.0

Outstanding service from the Office Manager (Andre) from booking the reservation , pick up and return we experienced great customer service.

Rating:

3.0

Truck was dirty and movers had to clean it out before use. Too many fees,

Rating:

5.0

I love the customer service here. They are great great people

Rating:

5.0

The service was great, pick up was flawless, but there was a huge square hole in the back above the gas tank that kept sliding around during transport and could cause you serious injury if you stepped into it. Seemed like it was possible it was removed for a service and never reattached. This should addressed before someone is seriously injured!

Rating:

1.0

I was 20 minutes late returning my U-Haul due to traffic on the interstate and was charged $76 for an extra day U haul has no consideration for life unexpected moments

Rating:

5.0

We had a roughly 75 dollar credit on our account but it didn’t seem to be applied to the rental we had today. We were hoping we could use that credit. Could someone get back to me to see if we can get that taken care of?

Rating:

2.0

Unfortunately the air conditioning wasn’t working in the truck I rented. I’d like a partial refund.

Rating:

4.0

This is the only location that automatically adds the CDW charge. I didn’t even opt for that but was charged anyway for it. I do not agree with this charge at all . I was never even asked about it or told that the charge was going to be automatic.

Rating:

3.0

Everyone over parked on the lines I was not able to park in my original spot

Rating:

5.0

Let customers know it takes about 10 min to check in. This will help if they have others waiting to help.

Rating:

5.0

I don’t know what I would say they can improve on. Everything we experienced was flawless. We had two rental in 3 days and we had no problem in either situation. We used the app to pick up the 1st vehicle. The process was easy to follow. The return went smoothly as well. The 2nd truck was done in the store and the customer service persons in the store was really on her game.

Rating:

3.0

The storage area had a HOLE in it. We fell through it several times while moving. My friend almost hurt his ankle when the hole completely opened while we were using the ramp. There’s no reason this truck should be rented with a hole in it.

Rating:

5.0

All went good as per the plan that was made.

Rating:

3.0

Make sure your trucks are 100% rentable my son almost broke his ankle and me too on your uhaul truck. Also the truck was supposed to be ready 8am and the keys were not in the box the person that wasn’t at work until 8:15 yet you all charge for a cleanup fee smh it’s sad.

Rating:

5.0

I'm always please with my experience at the location! Everyone is always really kind.

Rating:

5.0

The app is terrible. I could not enter any info because the keyboard would not come up. I had to copy paste from another app.

Rating:

5.0

Awesome visit/customer service experience!

Rating:

5.0

The truck was clean and quite usable for our low mileage needs, but would never have trusted it to run for any greater distance. Needs to be taken in for a service.

Rating:

1.0

Joshua Eggleston at 8725 Roswell Rd in Sandy Springs charged me an additional $14 for insurance without my authorization and/or permission. I reserved the uhaul truck online, and I specifically opted out of the insurance. I would like a refund of the $14. I will be taking this issue to corporate

Rating:

1.0

Double charge me

Rating:

2.0

Vehicle was not in condition for safe drive. Right side mirror was taped and was obviously broken prior. During driving it was moving and not functional. Tire pressure was off . Representative at the office charge extra fees $1 for environmental fees whatever this was for. He also changed me $14 SafeMove that I wasn’t agreed at the first place. Gas tank was way below 1/2 full and per agreement I had to bring vehicle 1/2 full. Have not bring vehicle for me , I have to get it on my own. Have not give me location for the key and my choice was to get vehicle for 10 hours and bringing vehicle at 10 pm on back of not very safe back of the building place and looking for the key box not very comfortable for a woman.