Quick and helpful
CRYSTAL C
Customer Reviews for Pakmail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and efficient service.
VERNE DI was over charged , he put insurance on my contact without asking and another charge… the was sneaky about it by not giving me the contact… it’s always your own people …I will not be doing business with this location… i recommend u do the same unless u like getting taken advantage of!!!!!
SANTINA Dput up signs directing return drop off. also, put instructions/ directione in the windows of PakMail which was clised when we tried to drop off.
SEAN FKyle was a big help on short notice, very personable and helpful. I will definitely be back soon!
DEIRDRE COwner/manager of store refused to complete the return of the truck
ALEXANDER WWhen we walked in, it took a long time for someone to come from the back to serve us.
Amber CQuick and painless pick up. Easy return process.
Stephen JKyle was great . He was helpful fast and efficient. He made my move a whole lot easier with his customer service . Thanks . Great low key location .
JANAE' JExcellent Service. Kyle was the only person working and the store was busy, but he greeted each person as they came so you knew he saw you. He juggled calls and clients and was friendly and personable. He walked us to the van, explained what we needed to know and we were off. When we returned the vehicle, he greeted us in the parking lot and checked us out immediately. The van was in great condition and clean. An A+ experience.
TAMARA HThe van was old, some of the minor parts in the cabin falling apart, the doors felt cranky, but aside from that it was a solid drive.
SALVADOR RGreat consumer service
kayla dThis was a great location and staff was very friendly.
Marcus WWhen I got the truck it was almost on E. Customer service was subpar
Danielle Severything was great until I got an extra $300 charge surprise before I paid, that made me sick to my stomach I was quoted 1 price and ended up paying a whole other one I believe you should let people know ahead of time before you put extra charges on the bill. If I didn't need the truck, I would not have gotten it, I was already paying $2,623 do i get any of that back? and not to mention they did not put the Hand truck or the blankets on the truck.
Vernon MThe staff was amazing and very friendly. I can’t remember his name but the guy with the dreads had amazing customer service skills. Definitely going back.
Erick MClean out the back of the UHaul. Also the mobile app sucks. Took 30 minutes to get my uhaul.
Kellen FNo one told me that the drop off was behind the mall. I suggest that instructions for drop off are explicit.
Jeff BNothing over all service was great
Sonji MService was quick fast right on the money
withny fGot me in and out. Perfect
Julian HVer customer friendly
RONALD WCustomer service rep was excellent!!
William BJoshua was incredible! He got me in and out quickly without mistakes, very pleasant personality and happy.
Michael SBigger signs that you exist. Bigger parking spaces
Emily LN/A
GLENN AGreat customer experience and service!
Tulio FNext time don't ask the customer did someone tell you to park that way. There was nothing that I received that indicated I needed to back in. Furthermore, the truck was filthy. Chicken bones in the cab and trash in the back of the truck. First and last time using this location. I don't appreciate being called asking if I can get back early with the truck and then being treated rudely. I was so exhausted and didn't have the energy to respond like I should've.
Kellie TMy whole experience this particular time dealing with U-Haul was completely unsatisfactory. When it came to customer service. It was very poor. Fees were not clearly explained through the duration of my rental. This particular location has a lot of unforeseen fees, fees i’ve never heard of before like environmental fee or talking to a in store representative fee. It’s insane. compared to other U-Haul companies, the employees who maintain that particular establishment. Do not know how to communicate properly with customers they can get very rude when you’re trying to explain your frustration with these foreseen non-explained fees.. The truck was completely dirty and I’ve never in my life ever had to pay almost $200 for a two day box truck U-Haul rental. personally, I’m never dealing with this particular location ever again buyer beware renter beware. 😔😔👎🏼👎🏼
Barry BThe guys were very nice, professional & efficient. Thank you.
SCHAKINA ALove love this store! The service is fast and accommodating. Best store in Sandy Springs, GA
TIMIKA TA great experience, with a professional crew.
ANDREW AAwesome service !!
SHAKIMA AIt was a great experience with great customer service.
ANDREW AGreat place! Great customer service! Great equipment! Great experience! The guy that works at the counter goes above and beyond for all customers.
TIMIKA BSuper friendly, helpful, and went the extra mile to ensure everything was taken care of from moment I hit the door.
Andre BWas told by rep to fill gas back to the level it was at when truck was rented. Did so as requested. Was then charged by U-Haul for gas. I paid double for gas. Also had to squeeze into the truck as it was parked inches away from the next truck. Then had to take the large cardboard advertisement out of the windshield and leave it on the floor of the truck while driving.
John MThe man was very friendly and helpful. I was very jmpressed, especially after my experience picking up the truck on Frink Street in Columbia.
Jane FThank you for a the love and support you showed me in your store. You brighten my day🥰
DANIELLE BIn and out very quickly. Person at the front desk was very friendly
Doug BPerfect
JOSHUA ETruck was vey unclean Staff was very unfriendly They charged me for unclean truck which they kept unclean and I filled fuel still they charged me $60 for fuel and they charged me for not checking out which am completely not aware of the process … for booking it was $60 but they charged me $210 what kind of U-Haul is this ..?
Sai kThere's no place in the drop-off check-out app to notate or verify that you've returned the specific equipment that you rented, or directions as to how you would like it handled. I left the furniture dolly in the back of the truck, but couldn't list that it was there for the local crew. Otherwise everything was simple and good. Thanks.
John SBless them...
STACEY WI went to this Uhual last minute and received amazing service with a smile. The attendant Joshua was awesome. He was quick and efficient. My truck was clean and the transaction was seamless. I would recommend THIS location to anyone. PLUS the location is great. Food, stores and banking in the plaza as well.
Kiki ANot sure what I sm being charged for after returning the truck. I wanted a more up to date cargo van
Latisha SDon't charge me twice what I paid up front after I paid to use the vehicle then beg me for a survey afterwards. Shit sucks.
Alex TStaff are very professional and courteous
Deborah BThis was my worst experience renting anything. I was quoted $737, they ended up taking $877, then $60 for insurance that I did not elect. Through all of that, I got refunded $90. I’ll never use this shit service again and I’ll reflect that and more in my review. Piss off uhaul you fucking crooks.
Chad BThe whole process was quick and easy. The gentleman in the store was great.
Paul LIn a world of digital photography, the picture presented as a representation of the vehicle that we used was not the actual vehicle driven. In relevance we received an unclean vehicle with transmission issues and poorly maintained. It got the done but for what we paid for I feel we were greatly OVERCHARGED!
Yolanda HJoshua was an absolute pleasure to work with. Very friendly and made the process seamless. Would definitely recommend this location…only because of Joshua!
jazmine bThe customer service was good and the truck was well maintained.
Wendy Mthis location has always been bad , specialy the "owner" ( the other workers are nice) so he calls himself. they will leave things like dolly or these covers in the car and try to charge you for it. they will charge for damage on a truck that you did not cause and the "owner" is just a very rude individual. they are very close to me by location but I reach a poing where going to home depot to rent a truck will be a better choice .
Kodjo AI rented a unit from a location in Cumming, GA over the weekend (weekend prior to this past weekend) and went to rent an additional unit after this during the week last week at a location in Sandy Springs, GA. Upon arrival for the rental in Sandy Springs it was found that the transaction at the Cumming location was someone left open or somehow my information got associated with a completely different rental. I had to wait a couple hours so U-Haul could clear this up. I was late for my job and lost money AND in a day and age when identity theft is so prevalent, the fact that somehow a U-Haul rep attached my name/info to someone I've never even heard of is quite alarming. The folks at the Sandy Springs location were wonderful in trying to help, BUT it was U-Haul internally that created the issue. I'd love to be reimbursed for at least some portion of this as I personally lost money due to U-Haul's error which inconvenienced me. Best, Bill Manus | billmanus2002@yahoo.com | (678) 618-5300
Bill MThe mobile app would not display selfie required during checkout/pickup -- it was confusing but we got the job done! Pickup instructions need simplification.
Tracee B