Customer Reviews for Pakmail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pakmail

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Tegan B.
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The headlight on my truck was out. Have a note beforehand, that the truck is around back of the building.

TASHA NICOLE D.
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Customer did not leave a comment.

Renee G.
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Customer did not leave a comment.

Ryan M.
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Key drop off was nowhere to be found after business hours.

Garland H.
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Customer did not leave a comment.

ALLISON D.
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I rented for 12 hours starting at 8:30 am and the location didn't open until 10 am and then had to bring back at 4:30 pm.

JAIMYN T.
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Customer did not leave a comment.

NIU T.
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The fuel level when I returned the car was above the level when I picked it up. This fact was not reflected in the receipt.

JAMES A.
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I had issues with the checkout app. Tried to upload a picture of a door seal that was loose and the app wouldn't allow. Had to go back in to advise service rep. I fixed the seal btw!

KAREN P.
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Charged after hours fee. Returned and provided video proof. Still charged. Also charged 20 for CDW. Should have been 10.

JUAN C.
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Customer did not leave a comment.

PATRICK B.
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Customer did not leave a comment.

JAMES N.
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Customer did not leave a comment.

EDWARD S.
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Jim took outstanding care of us as we arrived late in the day to return the truck. The truck was fine and got excellent mileage.

NICHOLAS P.
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Customer did not leave a comment.

Carolyn C.
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Customer did not leave a comment.

Cosme P.
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Excellent staff and customer service I will definitely come back

MONIQUE S.
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Awesome and efficient customer service

Shannon H.
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Easy pick up

Kim D.
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Great service!

Sunil Kumar S.
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Customer did not leave a comment.

Keith H.
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Customer did not leave a comment.

Kai L.
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I was charged for a dolly and I there was none provided to me. Very disappointed.

Briana M.
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I was ill informed of the charges that would be placed on my card because “sometimes it happens and sometimes it doesn't.”

John H.
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Customer did not leave a comment.

Gerald B.
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They "upgraded me" to a larger truck because the 10 ft one I reserved had a leak in the cargo bay roof. They then incorrectly charged me for the larger truck. It took an hour on the phone with U-Haul corporate to get a $10 refund. The person at the store was nice enough, but I had to remind him twice to provide the furniture pads I rented. Lastly, the truck cab was filthy--the seats and steering wheel were very grimey, the dashboard console and cup holders had a lot of "goo" left from previous drink, food, and who knows what else, and the cab floor was coated with dog hair.

ARETHA L.
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The customer service rep was phenomenal! However, the smaller truck I reserved was not available and I was charged for a larger truck. This truck had some things on the outside and inside that should have been noted on a checkout that I did not receive. It was also so large for me that I had to travel much slower which changed my entire schedule. This caused me to have to keep the truck an additional day which resulted in additional charges.

Michael E.
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The pick up was smooth at 14th St. 8725 Roswell Rd Ste. O is a confusing drop off site. You see Uhauls as you drive into the strip mall area, but have no direction to indicate that the key-drop-box is on the back side of the strip mall (who even thinks to look there?..). It was only by chance we found it, and I even walked into the facility that rents them there. The trucks are also parked in two different locations in the strip mall, so you can't intuitively gather where to park the vehicle. Vehicle was clean and ran well though. No noticeable signs of wear or damage, before or after. Radio works.

Kedon B.
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I got charged for getting the truck back on a full tank. Not cool

Emily B.
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Customer did not leave a comment.

Thomas R.
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Customer did not leave a comment.

Marilyn A.
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representative at site was very helpful.

CLINTON C.
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I do not appreciate that my reservation was switched to a different location than the facility I chose. It was over 6 miles from where I lived and when I got there. They were not even open. I have used Uhaul for many moves but if if this is the new normal for how you all treat old customers, then I will not be using Uhaul moving forward. Thank you.

Colin R.
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Customer did not leave a comment.

terence W.
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Changed my reservation within the hour of my move...but was accommodated just at an hour later than the original time

Andrea T.
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Confused as to how trucks aren't checked before renting. I reserved a truck online, only to find it with water in the back. Had to wait to get a truck that was just being returned that IM VERY SURE WASNT SANITIZED (CoVid19!!!!). Was not told about a hold and then a charge so my account is currently over drafted with a $0 balance. Very disappointed with this experience and will be looking into other companys when I move my stuff out of storage!

Melissa T.
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The truck was not swept out prior to my rental. I swept it and cleaned interior prior to returning

Abdukhalil G.
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Customer did not leave a comment.

Ardra H.
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I was pleased.

Swastik S.
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Customer did not leave a comment.

ALINA C.
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Customer did not leave a comment.

Korey P.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Cynthia W.
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Customer did not leave a comment.

Kristi L.
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It's really not fair for me to judge Uhaul when I usually use Penske... Truck itself was a bucket of bolts, it skated, brakes strange, I could not get the drivers seat to move forward.... BUT your rates were good. Extremely hard location to find... Mostly my error, Very little help, "here are keys, good luck" staff while not very friendly were about what you would expect...and that is sad.

Matthew M.
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The vehicle needs new tires and probably an alignment based on the wear pattern.

Donovan J.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

Jihad H.
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My reservation was not ready on time and there was left over belongings from the previous driver in the cab.

Danielle F.
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Customer did not leave a comment.

Micah T.
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Nothing really. On-line check in and truck pick up was a breeze.

STEVEN J.
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Very nice! Seamless and professional!! Was one of the easiest pick up and drop offs ever in the history of 20 years renting trucks over the past 15 moves!!! Very impressed with both locations and the system! kIzzies was awesome!!!

Jacques W.
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Bill people correctly and be more responsive to escalation matters. You charged me for the wrong reservation and I am STILL awaiting a resolution. The WORST experience when trying to move, smh.

Lou A.
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the mobile app that allows for check out of equipment prior to store opening is problematic. the app kept freezing and wouldn't allow for final steps to check out. we were on hold for over 30 mins trying to reach phone support which added anxiety

Michele H.
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Our truck was reserved a time different than what was in the system, therefore our truck was given to someone else and we had to wait. When dropping off the truck, someone was in our spot, and the online portal was down and we were unable to self verify our drop off and send photos. I talked to someone in customer service and they logged the call at 8:15

grant E.
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Customer did not leave a comment.

George M.
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The check out app is very clunky (versus a $20 charge to have someone take a 2 minute look at the returned truck the next day). I returned the truck ~40 mins before return time, but it took me ~30 mins to get through the check out app, which I'm still not sure successfully went through. Long story short, 3 different log ins to the app. Timer pictures for miles/gas; cleanliness for inside of cab and back of truck; and parking spot is WAY too tight. I had to back out of the app multiple times because the app kept saying the picture I was trying to upload was too old --- even though clearly taken at location within 5 minutes of trying to upload. Also, I parked in the spot PAKMAIL told me to park when I returned the truck (same where I picked up the truck). However, after I dropped the keys in the lock box, I noticed a sign over the lock box that said "don't park in this area or vehicle will be towed." I trust I won't be charged anything if the truck actually gets towed.

Chandler P.
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Customer did not leave a comment.

OLIVIA P.
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Rep was very rude

Stepanie M.
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My truth was defective. It had a drivers door with furniture screws in it to hold the closing mechanism. The door wouldn't close properly after it was loaded. The drivers side of the truck had a Dr by and metal edges exposed. When I complained the young man did nothing.

ARNOLD O.
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Better & more convenient customer service return truck policy with less attitude from employee.

Kawana M.
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This loo was at a strip mall, the guy was very nice and friendly

SMAIL N.
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They gave me first time wrong track , second one very nasty and smile like smoke there , I used it for two hours , I bring only new coach from the furniture store to the home and I returned it , and they charge me extra for cleaning, what did on it , how new coach in new box make truck dirty , it was very dirty and I informed the guy he gave me the key , So bad .

rajeeyah E.
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I called at 538 when I know I would be late and no one answered and I was charged for 2 day. Thing is I reserved a 17' truck from 1360 Holcomb Bridge rd and they didnt not have on they stated that it was rare. I had to make 2 trips that was odd but even more when I seen my rental billed floor! No one called to advise or anything, Never again

JAMES D.
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Customer did not leave a comment.

Brittany H.
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Customer did not leave a comment.

Stephen S.
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Both locations were nice and smooth! The movers I hired through y'all, who never showed up, and the bogus contact information y'all provided, was the only downside.

Jodi Z.
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Customer did not leave a comment.

adam B.
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Customer did not leave a comment.

Gary B.
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Very expensive service, from the advertised 19.95 + milage, I ended up paying $90 for just 3hrs of using it. Next time will be looking for an alternative.

K S.
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Customer did not leave a comment.

CHRISTOPHER S.
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Tried to charge me for gas claiming it wasnt full, I took pictures that show otherwise =]

Kerri P.
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Customer did not leave a comment.

Chandra J.
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Customer did not leave a comment.

EDWINA L.
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Customer did not leave a comment.

Seth H.
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Everyone was nice but I'll never use uhaul again.

Sherry P.
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The employee Intentionally gave me a truck with no air conditioning. I went back in and asked for one with air conditioning. He apologizing saying that he wished the company would fix it.

Monica S.
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Customer did not leave a comment.

ANTHONY D.
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Customer did not leave a comment.

AINA H.
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Customer did not leave a comment.

WILLIAM B.
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Customer did not leave a comment.

Darrell N.
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Store personnel didn't check the truck nor enter the dropoff or give me any receipt for receiving the truck, he simply took the keys and said that was all. So I called the go uhaul number to ensure that the truck was noted as having been dropped off. Not a good experience.

ADOLPHUS L.
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Customer did not leave a comment.

Jui ting M.
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Customer did not leave a comment.

elias D.
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Customer did not leave a comment.

Mario S.
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The Uhaul had a lock on it, we had to get permission from corporate to cut the lock off of the back of the Uhaul and spend our own money to get an appropriate tool or else we would have wasted several hours waiting for the location to open. Another major issue is that we moved in the rain, after we loaded and truck and got to our new home, we realized the truck was leaking and our belongings on the inside of the truck got damaged. When we returned the Uhaul we shared that the truck was leaking water, the gentleman we spoke to did not seem to care about the damage. He said he would fix the truck and that is all. The only helpful person during this whole experience was a lady I spoke to in customer service, she truly saved the day by telling us we could cut the lock. She was very friendly and easy to speak to.

John B.
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The amount of fuel listed on my contract was incorrect. After checking out the truck, the clerk called me and said that the truck was NOT at half tank, but instead it was at a quarter tank. I confirmed that this was correct. When I returned the truck, I filed the tank to just over a quarter, but was still billed as if I started with a half tank. I would like to be refunded for this mistake by the uhaul clerk at pakmail, and would like to be contacted on my phone to further discuss my issues: 4044477404

KIMBERLY B.
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Customer did not leave a comment.

Ursula C.
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Customer did not leave a comment.

Nina W.
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Customer did not leave a comment.

Joseph N.
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Shorter wait times

Richard D.
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The photos of the vehicle were not taken at the location, but presumably at some other location. Not sure why that was the case. The vehicle was a ‘one-way' rental, so perhaps that matters. The service representative was very courteous and knowledgeable.

William A.
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Was charged incorrectly for a third day of usage when the truck was in the dealer's possession at the contracted time.

Danny L.
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I had a reservation at close to my house within 2miles but right before they call me and tell me i need to pick up truck at different place witch over 35miles from my moving house i feel like you guys trying to charge more mileage so i paid extra 35 miles fee. This is very unfair to me. I will never recommend or using your services any more

ASEEL I.
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Customer did not leave a comment.

Joshua S.
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Scheduled the truck to be able to do self check-in. Got there, keys weren't available so I had to go inside, had to give card details despite having already entered that information online. Overall took 45 minutes to get the truck in my possession. Improve the check in process to make it easier for people to check in the way they requested.

Michael C.
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Site was closed upon returning the vehicle. Lots of displays and notes on the door that the U Haul instructions was posted on. Wasted time trying to do the right thing to learn the drop box was around back of the store front.

PAMELA B.
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I love the customer service, great job!!!

Jasmine H.
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N/A

Jasmine H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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