Was surprised that I was charged $20 for returning van after office was closed. I feel cheated. Would not recommend.
Lewis L
Pakmail
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sandy Springs, GA 30350
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Hello, I am disputing the $51 fuel charge that was added to my rental. I received the van with approximately a quarter tank of gas and returned it with the same amount. My total trip was only about 31 miles, and I had the van for approximately 3 hours. There is no mathematical way I could have used enough fuel to justify this charge. Additionally, when I picked up the vehicle, the app would not allow me to take the required photos during check-in. I immediately informed the representative on site, who acknowledged that there were issues with the app/service. Charging me for fuel under these circumstances is unacceptable and feels like a predatory business practice. I am requesting that this $51 fuel charge be removed immediately. If this is not resolved, I will have no choice but to dispute the charge with my bank and will not be using U-Haul’s services again. Thank you,
AQUIA RMore options for vans
RUBEN AThe truck had A/C for all of about two minutes. I had already spent 30 minutes checking in the vehicle and did not have time to exchange for another. Online experience seemed to differ from my actual rental because the order that they got had extra equipment I didn't remember ordering.
Jason JMy definite go to for Uhaul services. Very professional and friendly staff, quick service and very convient location with 24/7 access.
KIMBERLY B