Customer Reviews for Palisades Corner Store
(U-Haul Neighborhood Dealer)

461 reviews

401 Palisades Blvd   Birmingham, AL 35209

(205) 623-4000

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(205) 623-4000

401 Palisades Blvd
Birmingham, AL 35209

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 11 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Found it was not needed after we paid for it, did not leave facility and was still charged. Even after going inside and telling the staff we did not need it. We were told that we had to call UHaul directly, tried and spoke to representative who transferred me and told me nothing else. Left message and no reply. NEED TO BE REFUNDED. Thanks! Aaron Bowles

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Lakayla L. 
Rating:
3.0

Truck was on E. Track was in the back of the truck, blankets that i did not purchase was also left in the truck

TY'E L. 
Rating:
3.0

Customer did not leave a comment.

Quenieca P. 
Rating:
3.0

Customer did not leave a comment.

jeff T. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
4.0

The truck I ordered was not available, however, they were able to get me another truck without trouble. Drop off went very smoothly. Location has lots of room.

David M. 
Rating:
4.0

Customer did not leave a comment.

Andrea D. 
Rating:
2.0

Customer did not leave a comment.

ASHLEY M. 
Rating:
3.0

Customer did not leave a comment.

SYDNIE M. 
Rating:
5.0

Customer did not leave a comment.

Roxanne A. 
Rating:
5.0

Customer did not leave a comment.

Santos G. 
Rating:
2.0

The clerk was very lax about his job. Did not go check the vehicle when it was turned in. I was charged more for gas on this trip.

Katherine R. 
Rating:
4.0

Customer did not leave a comment.

Dwayne W. 
Rating:
5.0

Customer did not leave a comment.

Brendon V. 
Rating:
5.0

Perhaps you should have the engine serviced. I thought the transmission was slipping, but I've never driven a truck before, so I don't know what it should sound or behave like. :)

MARTHA P. 
Rating:
1.0

I entered my information online and the reservation was confirmed. At the time of the pick up I was informed that a truck had not been assigned to me and was asked to pay my deposit through the (gas station) location because the online payment didn't go through. The truck was dirty and needed engine maintenance. The staff was rude and unprepared. I still have not received the $38 refund to my account for the difference in the deposit and the actual usage cost of the truck.

Zoe M. 
Rating:
3.0

Customer did not leave a comment.

DeAndre H. 
Rating:
5.0

Nothing. Rental man was very helpful and accommodating.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Allison W. 
Rating:
3.0

Get the location feature to work

DANIEL S. 
Rating:
2.0

Customer did not leave a comment.

Allyson L. 
Rating:
5.0

Customer did not leave a comment.

Meredith M. 
Rating:
2.0

The truck was filthy, the representative was unhelpful, and although I brought the truck back early I was told I would not receive any credit or refund. Very very poor representatives for the company.

GREG O. 
Rating:
3.0

Customer did not leave a comment.

Garrett J. 
Rating:
3.0

Customer did not leave a comment.

AARONJOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

It was literally a guy on a cell phone.... taking pictures of my license, handing me a key and saying bye....

Colby B. 
Rating:
3.0

Customer did not leave a comment.

Jeff D. 
Rating:
3.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

I had a good experience here. Very low hassle. Walked into the store and spoke with the owner, who signed me up and handed over the keys for their 9' van in about 10 minutes. The van was very useful for what we needed (moving into a small studio apartment). Had it back after about 8 hours. Check-in was easy. Just took a photo of mileage, fuel gauge, and vehicle number (which was conveniently posted on the dashboard by the other two). The bill was emailed to me. Fair pricing I believe for what we were able to get out of the service. I was genuinely, pleasantly surprised by the simplicity of it all, and for that reason I will give 5 stars.

Nicholas V. 
Rating:
3.0

Customer did not leave a comment.

SENNACHERIB B. 
Rating:
5.0

Because everything is done by electronic means, I didn't touch any paper. My only concern would be what about those people, not technology savvy?

McKinley C. 
Rating:
5.0

The truck was very useful and it arrived on time with my pickup time thanks U-Haul if ever needed again you will be the one 🥰🥰🥰

Carnetta W. 
Rating:
4.0

Customer did not leave a comment.

Garrett S. 
Rating:
3.0

We recently rented a Uhaul from this location. I ordered and paid for 12 moving pads. I did not receive these pads. It also claimed the fuel was at a higher amount than it was. I tried to call this location multiple times over a 23 hour period with no answer and it said the mailbox was full so I could not leave a message. We returned the van with more fuel than was in it and was charged a $27 fuel charge. Within 20 minutes of leaving we realized there was a discrepancy in fuel amount and that we had not received the pads and started trying to call. We had a $10 charge for pads we never received and was charged for fuel when we returned it with more fuel than when we received it.

William M. 
Rating:
5.0

Customer did not leave a comment.

MORGAN O. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Customer did not leave a comment.

Satyanarayan S. 
Rating:
4.0

Customer did not leave a comment.

RUTH M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

DONYELLE M. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY D. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
3.0

Didn't really do anything but hand them my keys so I can't comment much - but the guy was very nice!

SARA S. 
Rating:
3.0

Customer did not leave a comment.

OBRENKA T. 
Rating:
5.0

Customer did not leave a comment.

Rommel M. 
Rating:
5.0

Good to go with ourlt hassle free mind

RENJITH R. 
Rating:
5.0

Customer did not leave a comment.

Kalei G. 
Rating:
3.0

Customer did not leave a comment.

Tamora R. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Tom was fantastic. Thank you

Winter L. 
Rating:
5.0

Sam was absolutely friendly, informative, and helpful. Thanks so much for your service.

PHYLLIS M. 
Rating:
3.0

The attendant at the sight could not park the truck, we had to park it for him.

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

DAMION L. 
Rating:
5.0

Customer did not leave a comment.

DeVon H. 
Rating:
5.0

Customer did not leave a comment.

LADD G. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
3.0

Customer did not leave a comment.

Molly A. 
Rating:
3.0

Customer did not leave a comment.

Isaac W. 
Rating:
3.0

The drop off was easy, but apparently the person didn't finish the transaction to say we had dropped off the truck. I got a call the next day asking why I still had the truck.

RICHARDENOCH G. 
Rating:
4.0

Communication .noone called as promised the day before pickup. I HAVE HAD 2 VERY BAD RENTAL ISSUES. COST AND TIME UNNECESSARY! CALL ME PLEASE 2566838498.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

MEGAN B. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane A. 
Rating:
5.0

Customer did not leave a comment.

CASSIDY A. 
Rating:
5.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

It was good that the store wasn't too busy. The gentleman helping was awesome!

Sandra M. 
Rating:
3.0

Customer did not leave a comment.

Carlos D. 
Rating:
5.0

Nothing. I received professional service at time of check-in and check-out. I will use this location again and recommend to my family and friends.

JACQUELINE W. 
Rating:
3.0

hand trucks that we requested were not there when we arrived. Ist reservation was cancelled and new reservation was created. We were charged for both. We have been overcharged at both the pick up and drop off locations. Now I will have to spend extra time disputing these charges. Not happy at all.

DOUG R. 
Rating:
1.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
2.0

Provide a better quality truck.

LaTundra B. 
Rating:
3.0

Customer did not leave a comment.

Candice O. 
Rating:
5.0

Customer did not leave a comment.

Kadeem L. 
Rating:
5.0

It was great!

Paul S. 
Rating:
5.0

Very professional. Thank you.

Maria R. 
Rating:
3.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

Improve communication with Paying Customers

DeVon H. 
Rating:
5.0

Customer did not leave a comment.

Jayevia J. 
Rating:
5.0

Tom at the Palisades was OUTSTANDING! I was having problems checking in on the app. I talked with him and he solved everything. Such a nice man,great caring attitude. I would love to work with him again anytime. Can't say enough good things about him!

jeffery G. 
Rating:
5.0

Make sure the equipment asked to rent is there instead of charging them and they can't use it.

samuel K. 
Rating:
3.0

Truck preferred was not available, I have to wait 45 min to re schedule my reservation, losing a lot of time and causing personal delay with my itinerary.

Roberto A. 
Rating:
3.0

The drop off location was a gas station/convenience store near our home - an unexpected location but we were grateful for the proximity to our house. And drop off was easy.

Bernard M. 
Rating:
2.0

Customer did not leave a comment.

Carrie B. 
Rating:
4.0

Customer did not leave a comment.

Lauren F. 
Rating:
5.0

nothing

Latonya S. 
Rating:
2.0

Customer did not leave a comment.

CORY C. 
Rating:
5.0

The man that helped us was excellent. He was knowledgeable about U-Haul and knew exactly what we needed. So very helpful during a stressful time.

Glenn P. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

Customer did not leave a comment.

Wesley R. 
Rating:
1.0

Customer did not leave a comment.

Vicktorea F. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
3.0

My biggest problems were that the window had a big crack that was working its way into the drivers vision. Also the clerk made me click on that I had received the key before he would give me the key. That seemed wrong but it worked out

Bryan M. 
Rating:
4.0

Nothing. Great equipment and easy pickup

RHONDA T. 
Rating:
5.0

Great experience!!! I had chosen a different location based on reviews, but U-haul system sent me back to this one via text (truck availability) the day prior to pickup. I had done the online check in and paid in advance & the pickup process could not have gone any smoother. I was in and out in a flash, well done!!

Howard G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
No reviews have been submitted for this location.

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