Moving to or from Birmingham, AL 35209? Get FREE truck rental rate quotes at Palisades Corner Store.
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U-Haul cargo van rentals and pickup trucks in Birmingham, AL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Birmingham, AL 35209. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
Poor customer service. Took multiple calls to get equipment checked in and billing correct. Employees were too busy with other tasks to administer U-Haul functions
Nothing, simpler and easier process than going thru an actual uhaul store. No wait and was in and out within 15mins.
Air freshener for the cab
This location didn't have anyone to give the key to.
Good
I could not find the location as their were no signs saving Uhaul drop off and the GPS passed the location so it was hard to find, however, I'm glad that it was very easy to drop the truck off with my mobile device.
I had to wait for at least thirty minutes to pick up a truck I had arranged and paid for the previous day.
I think the mobile instructions could be better. There was confusing process with the man helping me in the store.
reserved equipment not there as promised
Need a u-haul personnel to be present. No paper work was given. Took way too much time to conclude the deal and hand over the keys. The shopkeeper was kind though but he was not a u-haul proffessional.
upon arrival the store associate was less than helpful. he asked what trailer we were getting and then proceeded to tell us to hook it up and then pull to the door so that he could take a picture (which he didn't do). He offered additional coverage to us but couldn't provide the amount for insurance nor what it covered. Overall this was a horrible uhaul experience.
I had to hookup the trailer myself and check turning and breaklights. It's heard to check by yourself. Also had to unhook myself. I just got my receipt 24 hours later.
very good service. I like uhaul company at Palisades Corner Store 401 Palisades Blvd Birmingham, AL 35209
Needs more help at the gas station/food snack location. I had to wait 45 minutes for someone to come in because the clerk would have had to temporarily close and lock up to come outside and help attach the trailer.
This truck was in an unacceptable condition. The shocks were terrible; the brakes were terrible; the steering wheel was crumbling in our hands; we were unable to adjust the side mirrors as the knobs were broken off so we had no way to adjust them and/or see adequately before switching lanes; we had to drive through a very bad storm and the wipers were in very poor condition; and the cigarette lighters were both broken which wouldn't have been a big deal except for the fact that we would have liked to been able to use our phone for music and to charge while driving over 700 miles. This truck was essentially a death trap. I no longer will recommend U-Haul.
Was told ahead my truck with 3 dozen blankets and a dolly would be all ready for pick up. This sight had no equipment. The guy then sends me to another U-Haul site to get the blankets and upon arrival they had no blankets. This site sent me to another site and I finally got the equipment. Unfortunately the first guy had no interest in helping me and assured me the second U-Haul site would have my equipment without checking. I wasted miles driving the truck all over town as well as packing time. What a waste.
Most horrible experience equipment was not ready at reservation had to go back following day, then was not suppose to be charged for dolly due to store error, not only was I charged but charges for $10 instead of $7
This place is a gas station. Had to go back twice because vehicle was not checked in when we were told it was. UHaul customer service was no help at all. Waste of my time and frustrating. Will not use uhaul again.
After having checking the vehicle out online to supposedly reduce time in the store, I arrived and was told by the agent, "Wait 10 minutes. I can't give you the keys. I have to text the person can." "Is that person not here?" "He is at home. Uh, he is out of town. Just 4 minutes." Several minutes later.... "Okay, you can have the keys." The back of the truck unswept and had several cardboard boxes full of trash. The cabin also had trash in it. I had to clean the vehicle out myself, making me even more late. What gets me is that in the end, instead of receiving a discount for doing UHAUL's job for them (cleaning out the truck), UHAUL profits off of me reporting the problem by collecting a fine from the previous renter. They make money by being lazy.
Very easy.
There was no one to help hook up the 6x12. The guy running the gas station didn't even want to come out to check for scratches. Not sure why I didn't get the furniture blankets I ordered. I wish you hadn't changed my pickup location from the branded Uhaul place in Vestavia to this gas station.
Friendly staff
Admittedly, I arrived earlier than my scheduled pick-up time, but there was no record of my reservation in the gas station (!) attendant's Uhaul laptop. Though the van was there and ready and I had a confirmation email as well as a reservation number, he claimed there was no way to rent the vehicle unless my name was in his computer. He asked no questions, had no answers for my questions, apparently had no resources, and was generally unhelpful. I really feared I might be stuck paying for a van I was unable to use. It wasn't until I found a phone number for Uhaul online and was waiting to speak to customer service that my reservation magically popped up on his laptop and he could process my rental. It would have been worth a trip to the Uhaul store to avoid this hassle.
It was great ! Got us in and out quickly and was very easy and we got our receipt through email ! NO PAPERWORK ! (:
I had ordered a 10" truck but had to take a 15" truck which uses more gas in turn costing me more. The pickup location was changed to further away and the extra miles cost me $44. If a customer has to take a larger truck then planed and the pickup location is changed, I feel the customer should be compensated.
