Very good service
guillermo V
Customer Reviews for Palisades Corner Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor customer service.
Stanley KWhen I rented the equipment, I chose a location where the truck was available for my time frame. Then the location changed at 2:07 before my 3PM appointment. In my eyes, I chose the location, and it changed because you did not have the truck, so the reservation was not properly kept. It is not the end of the world but as a businessperson, I also appreciate feedback. I had to navigate plans after closing on a house while in route to Chelsea and drive extra miles.
Brian FEverything to do with my experience was great.
Tyrone RSaid 39.99, chargedb49.99 Truck was dirty
Chadwick WI had to drive around to four different places for a truck and there was no communication or anything. That should be communicated I didn’t get a truck until an hour after my reservation because the location kept changing as I was driving to the one that was in the app and that was terrible.
Tanesha HMy experience was great. Tom was very helpful and personable and O would recommend this location very highly!
Richard SServices was outstanding
Andre HVery clean, friendly, easy, convenient and professional. I rent twice a month and plan to move all my business there.
TM JGood Customer service with reservation/fast service/
Yashika SThe AC of the car was not working , I was cooked the whole journey , the guy who was there when I returned the car lashed out to me when I mistaken his nationality from his accent . And he did not want me to call him friend. I had the worst experience and I felt his customer service was too poor to be serving the public. His temper was so short and I told myself I will never go back to this location .
SIMBA SThe boost gauge (on the pillar) that indicates fuel efficiency did not work appropriately. The air conditioner did not work; the fan would blow, and the air seemed cold. But even with open vent, the air did not come out. The van was a bit gross inside (leftover used napkins, etc.), which was not noticed until we checked in and left. I would not rent from this location again.
Jason HManager was very knowledgeable and personable. Great experience!
GARY FNothing
Patricia BI had a flat tire and had to wait for 2 hours for repair
Leandria JGood
Atrishia BThe man at the desk was very nice. He made returning the Uhaul fast and easy.
Elizabeth GDo not overbook trucks. Have rentals ready on time.
Brad JI rented a 15’ truck to move my daughter who is attending college in Birmingham from one apartment to another. This was July 2024. When I got there the guy inside the gas station was too busy talking on his phone to be bothered. He seemed a little confused when I said I was there to pick up the truck that I reserved online. Eventually, we got it straightened out. He handed me the key and I went out for the truck. The truck was very nasty on the inside of the cab, trash in the cupholder, and on the floorboard. Torn seats. The back of the truck had not been swept and it looked and smelled like someone had been hauling hay or grass. Also, the truck had a miss and the air conditioner wasn’t working. I picked the truck up around 5pm on a Friday and returned Saturday afternoon at 12:30pm. When I returned the truck, again the man behind the counter was too busy talking on his phone to be bothered with me and motion for me to put the keys on the counter. Days later, I got an email with my bill and I owe way more than I should and after looking at the bill, I realize they said I didn’t return the truck till after 6 PM Saturday . I called the 1 800 number and filed a dispute on the bill. About three days later, I hadn’t heard anything so I called back. The lady on the phone told me that this place said that I had returned it late and that another customer was waiting on it and they had to give a $50 credit to that customer. I informed the lady on the phone that that was incorrect that I returned it at 12:30. I put gas back in it at the gas station so I had the receipt for gas with a timestamp on it and I took pictures of the odometer and the clean truck returned. Those pictures had time stamps as well which also stated 1230 on Saturday. She was able to get me a reimbursement for what I was overcharged. I would not recommend using this U-Haul dealer.
John MThis is a self drop off which was unexpected as the 6x12 trailer is heavy the lot wasn’t level as in it slopes towards the tow vehicle and trailer rolled into my truck. Wheel chocks need to be available for this location and something to assist taking trailer off tow vehicle. I won’t suggest a self drop off if I had know this would be the case. I’m not used to this from Uhaul especially having to take pictures after it’s dropped off the app crashed so I don’t k ow if the return finished processing. Not happy with drop off.
JACOB HThe guys renting was nice the equipment was dirty. The dirtiest I've ever rented
Courtney TThe clerk at the Palisades store was very helpful. The only complaint we had was we reserved the truck at the Pelham location, but we had to pick it up at Palisades. U-Haul gave us a refund on the mileage difference.
Dee PI was charged for equipment that was not provided. After letting uhaul know, my card was still charged for it. I will not be using uhaul again.
Kenisha HVery good service
Tom HDamaged vehicle. Otherwise it’s fine
Kabe FGreat customer service.
shannon OTo have different methods to verify customer booking .
SIMBA SI was over charged and the wiper fell off
Amy HGreat place to rent a Uhaul. Had no issues at all and even made a purchasing error that was kindly corrected by the attendant and even help with resolving that issue.
Joe RThe gas station next to the drop off is convenient, but there was no attendant there which would have been very helpful. It's basically just a few parking spots.
Alexis RI had a great experience!
Ayesha LInside of the cab on the driver side was full of dried up mud. Not clean at all
Matika HVery easy folks to deal with and very helpful.
Jeffrey GManagement was very nice and accommodating. I went the day before with questions on rental and he handled everything for me!! All I had to do was show up the next day. . I will definitely rent there again.
Kandi EWhen I rented the trailer, the agent told me it was around back didn’t offered to help me hook it up or anything. Tell me when I was done bringing around front where you could take a picture. There was someone in back furniture wraps in a U-Haul. She help me hook it up. When I returned it, it was pouring down rain. The same agent told me just take it back and leave it where I got it from and that I would have it email sent with the contract. so I had to unhook it by myself and roll it up where I got it from and I left. I’ve read many U-Haul’s and never had this kind of service. That’s why I a U-Haul store, but they did not have the motorcycle trailer.
Michael SGreat service
William SThe experience was quick and easy. The folks there had my truck cleaned and ready to go. Well done!
Danny RNothing at this location it was very nice people and helpful this is my go to location
Tekia RHaving the inventory advertised as available at the location
Maqueela RThere are things in front cabin of truck
Sasidhar NCashier was not friendly, and not very helpful. Uhaul was very dirty. Had a dirty coffee cup in the cab and the trailer was sticky
Dennis SInterior of truck was dirty
john mClean the truck in the inside and the back of the truck it bad bad oder and I the guy and he really didn't care
Reginald DNothing everything was great
heather bThey didn't have what I reserved, only something smaller, causing big headaches and an unfinished project. The truck had only one headlight, which was weak at best, and it was dangerous.
BETH SThe person in charge at the gas station was immensely helpful and really awesome to work with. He had a great attitude and was extremely knowledgeable about everything that I had questions about. 10/10 recommend!
Valentino LGreat understanding staff. Will rent from here again! 10/10
Courtney BHook up equipment and dismantle instead of having the customer do it. Ridiculous. Worst customer service. Uhaul sucks!!
Frank P