No one there understood English. Then the app showing the video on the return kept stopping in the same place then the guy that was supposed to be there for the return never showed up the guys at the location said it was fine the truck was good and I didn’t need to do anything else they would handle then this morning I got a whole new 65.00 dollar charge
Marvetta N
Customer Reviews for Palo Alto Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy working this location was very helpful
DAVID SEverything was wonderful.
Griselda FCustomer service was great!! The person there was just inderstaffed and he was running the store and taking care of the rentals. Otherwise process was seamless and easy.
BAUDELIA DMake sure customers don't leave spilled drinks on the floor in the cabin.
JUAN AA/C went out halfway though the day. Reached out to location, they advised they couldn’t change vehicle or give us discount.
Mark MFast and friendly service thank you!
MARK KFast and friendly service thank you!
MARK Knull
Cynthia PDoing a great job glad you are open on Sunday
FRANKIE MDoing a great job glad you are open on Sunday
FRANKIE MThe process was fast and easy
Daisy S