Customer Reviews for P&T Sales
(U-Haul Neighborhood Dealer)

498 reviews

11262 265th St   Mason City, IA 50401

(641) 243-4695

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 12:30 pm–5:30 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(641) 243-4695

11262 265th St
Mason City, IA 50401

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 12:30 pm–5:30 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mara L 
Rating:
1.0

the truck shook the entire 14 hours driving!!! not cleaned also only gave 15 additional miles for driving 30miles out of our way to get there did not take into consideration road construction tried to let them know they just shrugged it off ugh..

Tiffany C 
Rating:
4.0

Customer did not leave a comment.

Crystal F 
Rating:
5.0

Customer did not leave a comment.

Blake M 
Rating:
3.0

Customer did not leave a comment.

Ronald V 
Rating:
4.0

Customer did not leave a comment.

Jennifer G 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
1.0

Staff was very rude and did not have the right mileage so we go charged for 10 extra miles !

Abigail W 
Rating:
3.0

Again, the mobile app was not user friendly. Moving is stressful enough without having to restart the drop off process over and over again

Brandy P 
Rating:
5.0

Customer did not leave a comment.

Larry C 
Rating:
5.0

You did great for being so busy

Teri B 
Rating:
5.0

Customer did not leave a comment.

Ronald M 
Rating:
3.0

First I was to pick up a truck at another location in Mason city. Then I was to pick up in Forest City. After driving 30 miles to FC I was told that my truck wasn’t there yet but they have one in Mason City. So I went back to Mason City and spent 1 1/2 hours on their terrible app trying to get the truck checked out online. After about 2 hours of headaches I did get a truck and all went pretty good till I turned it in.

larry w 
Rating:
4.0

Customer did not leave a comment.

Kenderik P 
Rating:
4.0

Customer did not leave a comment.

Courtney G 
Rating:
5.0

Customer did not leave a comment.

Jodi I 
Rating:
3.0

Customer did not leave a comment.

carol e 
Rating:
5.0

Customer did not leave a comment.

Blake W 
Rating:
2.0

It's too far away from where I lived.

catherine w 
Rating:
5.0

Customer did not leave a comment.

Dale W 
Rating:
5.0

Customer did not leave a comment.

james v 
Rating:
5.0

Very nice gentleman at drop off. Very fast and friendly

Nathan A 
Rating:
5.0

Customer did not leave a comment.

mary w 
Rating:
1.0

I returned it with alot more gas than it had when I picked it up and still didn't get my deposit back

Zachary S 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Would need more than 1 employee.

bradley H 
Rating:
5.0

T&T sales and U-Haul Rentals is the best U-Haul place I have ever dealt with. I have rented from U-Haul facilities more times than I can count throughout the 48 continental United States and I can honestly say this place is awesome 👌.

Jon E 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
1.0

I rented a Van from Thomas at P and T sales in Mason City Iowa. I was told if I needed to extend my time all I had to do was call up. I was never informed That the vehicle needs to be returned to the same location. My plans had changed and u.Haul was closed at 11 o'clock pm so I was not able to call but we ended up having to drive the vehicle to a different U haul location to drop it off. We dropped it off at a Timely manner.We filled it with half a tank like we were told to do. We left the vehicle clean. Rebecca from the davenport office got on the phone with thomas to report that we were trying to drop the van off at her location. I got on the phone with Thomas he was yelling and screaming at me Belliterally accusing me of knowing that it wasn't supposed to be dropped off at a different location. I told him we did not know that we were never made aware of it.He insisted continuously accusing us that we knew dam well we weren't supposed to drop it off at another location. He also lied and said that we weren't supposed to rent it for another day if we wanted to completely changing his story. He has the worst customer service skills ever. If he didn't. Want someone dropping it off at another location He should make that clear in his policy.He should also make it clear to the customers.People cannot read this man's mind like he assumes they can. I was treated so bad by U-haul as if we were criminals for dropping it off at another location that we were never made aware of. We dropped it off at another u.Haul location, but that wasn't good enough for them.Then they charged us 3 times the amount.I ended up paying five hundred and sixty seven dollars for 1 day use. None of them were polite. I paid the balance in full but I will never work with u haul again..They got their vehicle and money, but they still weren't happy about that.They wanted to make sure they told you what they thought of you and what you were thinking. Thomas was trying to scold me like a school Child. continuously yelling over me.The man is completely unreasonable and abusive. Thank you. U-haul for the rotten experience.I learned my lesson like many other people have.This is probably the reason why many people especially businesses refuse to work with u haul .

Christopher W 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
4.0

Customer did not leave a comment.

Joel P 
Rating:
5.0

Customer did not leave a comment.

Bill L 
Rating:
5.0

I have no complaints

Bethany S 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Customer did not leave a comment.

Alora S 
Rating:
5.0

Customer did not leave a comment.

Larry M 
Rating:
5.0

Customer did not leave a comment.

Korina O 
Rating:
5.0

Customer did not leave a comment.

Greg G 
Rating:
5.0

All seemed to go well.

scot o 
Rating:
5.0

Customer did not leave a comment.

Jeff H 
Rating:
4.0

Customer did not leave a comment.

PAULA L 
Rating:
4.0

Customer did not leave a comment.

Sonya F 
Rating:
5.0

Quick easy pick up good service also...

wayne g 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

This location was the most helpful. We returned our tow dolly first and then later we returned the truck.

Wendy J 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
4.0

Customer did not leave a comment.

Kylie Z 
Rating:
1.0

Make sure you live up to you end of the reservation instead of not having the truck the customer reserved then giving them a truck half the size and still charging them twice the miles they had to use because supposedly “that’s the only truck you had”. I will never rent from you guys again and now neither will my followers! Thanks for nothing

TABATHA L 
Rating:
4.0

Jaime was wonderful and she did her best to try to help us

MICHAEL B 
Rating:
4.0

Customer did not leave a comment.

Rhonda S 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
2.0

Never got the two wheel cart I rented but was charged for it. Was not told about having a certain amount of miles without being charged more.

Danyelle K 
Rating:
2.0

When you reserve a truck, it should be there and ready for you. I went to pick up my truck in reservation and someone had already left with it.

Konner M 
Rating:
4.0

Customer did not leave a comment.

judy W 
Rating:
4.0

Customer did not leave a comment.

judy W 
Rating:
5.0

nothing had no problem he was wonderful answer all my questions

anita s 
Rating:
4.0

Customer did not leave a comment.

Troy M 
Rating:
4.0

U-Haul prices are getting ridiculous as an company

Kenyon A 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
3.0

I asked for a 2 wheel cart when ordering and was given sort of wood square with 4 wheels and no handle. Not what I’ve reveiced every other time I’ve rented a moving truck and the picture on the wall inside the truck even shows the type I asked for. So I did not have the cart I needed to move large objects tiday

Bobbie J 
Rating:
5.0

Customer did not leave a comment.

Curtis P 
Rating:
5.0

Customer did not leave a comment.

Staci M 
Rating:
5.0

Customer did not leave a comment.

Jacob B 
Rating:
5.0

Customer did not leave a comment.

Bruce H 
Rating:
4.0

Customer did not leave a comment.

Jim C 
Rating:
5.0

The windows and mirrors were very dirty.

John S 
Rating:
5.0

Excellent and Friendly customer sevice!

Luis S 
Rating:
5.0

Customer did not leave a comment.

Thatcher B 
Rating:
5.0

Customer did not leave a comment.

Austen D 
Rating:
5.0

this was the most efficient uhaul franchise I have used. The attendant's computer skills were very fast and accurate, she hooked up my trailer were quickly.

James C 
Rating:
5.0

Customer did not leave a comment.

Matthew J 
Rating:
5.0

Newer trucks

Kat P 
Rating:
4.0

Checking a vehicle in and out was very quick ———— nice————

Tom F 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C 
Rating:
1.0

The equipment I rented was not road ready, I was unable to use the equipment because of a problem with the vehicle, I was still required to pay the daily rental fees. I had filled it with fuel and was not reimbursed for the fuel. Very frustrated with the whole experience. Expectations when I rent a vehicle, it has been certified to be road worthy and there is no way they verified that on this vehicle before they rented it to me. I WAS STILL REQUIRED TO PAY FOR THE RENTAL!!

Brent S 
Rating:
5.0

Customer did not leave a comment.

Jesse L 
Rating:
5.0

Customer did not leave a comment.

Rodney D 
Rating:
3.0

Was unable to provide utility dolly. Charged for furniture dolly that was not received.

CURT C 
Rating:
5.0

Customer did not leave a comment.

Nicholas B 
Rating:
5.0

Valet parking would be nice

Derek D 
Rating:
5.0

Customer did not leave a comment.

Kathy M 
Rating:
3.0

Self-check in too way too long! 15min just to get to the vehicle overview

Zelda S 
Rating:
1.0

Customer did not leave a comment.

Anthony R 
Rating:
4.0

Customer did not leave a comment.

Donald J 
Rating:
5.0

Great fast and friendly service

Melissa S 
Rating:
5.0

Customer did not leave a comment.

Kenneth M 
Rating:
5.0

2nd drop off here. Very friendly staff - always ready to help. TEN STAR SERVICE

Timothy F 
Rating:
5.0

Customer did not leave a comment.

Bruce B 
Rating:
5.0

Great customer service!

Katrina G 
Rating:
5.0

Tom was great! Will absolutely refer to them if anyone ask! He was courteous, and helped as quickly as he could despite being busy!! Very pleasant experience during stressful time!

Sherry M 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
3.0

Customer did not leave a comment.

Terry W 
Rating:
3.0

Customer did not leave a comment.

Terry W 
Rating:
4.0

Friendly and fast service in a convenient location for my needs.

Gary B 
Rating:
4.0

Customer did not leave a comment.

Darrell R 
Rating:
3.0

Truck was shaking the whole time no way this truck should of been on the road

Ryan F 
Rating:
4.0

The van was very dangerous to drive brakes barely worked

Ryan F 
Rating:
4.0

This was the back-up drop off location vs. my selected drop-off location.

Eric S 
Rating:
5.0

Customer did not leave a comment.

ROBERT N 
Rating:
5.0

Yes, the young lady working the day I returned the truck was so friendly. It was a long day unloading after 7 hours of driving and she made the check in quick and so easy. She was fantastic!

Ruthann M 
No reviews have been submitted for this location.

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