There was a little confusion because of another uhaul location right next door. But all staff on both locations were helpfulRobert G.
Customer Reviews for Pantry 1 Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Krista S.
Mirror rigged with duck tape. Very hazardous. Had to fix myself. Truc k broke down in the middle of nowhere in total darkness. Waited 2 hours for a jump. If you rent a truck with more 5han 60k miles bring a set of your own jumper cablesSteven R.
It was confusing to rent a truck from a convience store and at first I went to the uhaul store next door.Maddison S.
Customer did not leave a comment.Mckenya T.
counter guy was helpful and fast ,easy in and out experianceMichael M.
Customer did not leave a comment.Keng H.
Hi I have the best experience in this place Very professional The staff were friendly and helpful Big thanksNABIL N.
Friendly service.Ryshona F.
Customer did not leave a comment.John S.
A little more cleaneness on the trucksWilbert B.
Not professionalLawrence T.
No improvements needed as of yet.CAROLE S.
It was my first time renting at this location and the service was great!Vernice L.
Customer did not leave a comment.Luke S.
The only problem was the truck smelled like smoke so I would suggest the cab in the trucks should be sanitized between uses especially with Covid restrictions that are in place.Bruce E.
Customer did not leave a comment.Michael P.
The staff there was very helpful and friendly I got there 2 hours early and the yet me stay in the building in the air qhen I was waiting for the truckroger D.
Customer did not leave a comment.DEVONTE C.
Customer did not leave a comment.ROBERT O.
Customer did not leave a comment.MARIA G.
Customer did not leave a comment.WILBERT B.
The gentleman that helped us was very kind and respectful. Our experience, comfortable.CAROLE S.
Customer did not leave a comment.Todd T.
Deep was a great guy. Thank youkeith A.
When picking up the rental van it was in the Panty one parking lot. It was clean and well maintained and the staff was very helpful. It was just unclear where you were suppose to go to pick up the keys. There is another U haul location next door but it is an independent location and so is the pantry one. They just need to make that clear when your doing the online reservation so can go to the right place to handle paperwork and key returnsPatrice L.
Fast receiving and out the door in less than 10 mins. Truck worked great and check-in a breeze too. Out in less than 5 mins. Definitely recommend this location.Kenneth C.
Customer did not leave a comment.Frank A.
Unfortunately the customer service person spoke very broken English and was hard to understand. Had to ask him to repeat himself several times.Scott M.
Truck was brand new. It was honestly fun to drive and way more than I expected it to be from U-Haul. The people were awesome. The attendant by the last name Owens actually helped me jump my truck when I got back bc I left my light bar on all weekend. Awesome place! Will be going there again instead of anywhere else! 5 stars for sure!Corey M.
Can was full of dog hair and obviously not cleaned. I was charged for two furniture follies but there was only onescott W.
Customer did not leave a comment.andrew D.
Customer did not leave a comment.Michael B.
This place is great to rent Uhaul also it's convenient store with deli and coffee, so you have a all kind varieties at one stop with longer hour for Uhaul pick upSULAYKUMAR P.
Really nice customer service 👍VIKSIT P.
Customer did not leave a comment.SAMUEL M.
All went very well. Will recommend this location and will rent a truck here again. Thank you!Robert P.
I felt I was treated with respect. What more can I say?ROBERT J.
Amazing customer service with Sam, thank you!DEVON M.
Attendant was friendly and equipment was good. The issue is with check-in. I specifically checked counter check-in because I did not want to check in on my phone. However, when I got there, the check-in was not at the counter at all! Once I gave my name, the attendant said I was texted a link to click and fill out to get my vehicle. My phone is very old, can't do any QR code scanning, and I can't afford a lot of data, so how was I supposed to check in here? I am very dissatisfied with the service. If I didn't have a smartphone at all, or if my phone is older (like it is), this check-in was completely inaccessible to me. The attendant ended up having to do everything on his phone, in addition to handling mine. In a pandemic and with immunocompromised family members, this was unacceptable.KRISTEN R.
Great service that was patient & helpful & punctual. All good things on a moving day!CATHY F.
Customer did not leave a comment.David C.
Took over 40 minutes to get the rental. They clearly don't deal with uhaul a lot. The attendant had to call and FaceTime with someone else to find the equipment. I was also over charged for equipment, I only got a furniture dolly but was charged for a utility as well.JASON S.
Nothing, Everything was fineTRACEY D.