Customer Reviews for Paper Party House

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Paper Party House

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penny c. on

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Jeffrey M. on

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Jackie S. on

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friendly service, good experience

andrew d. on

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julia m. on

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Nothing really - pick up and drop off was very efficient!

Ronald P. on

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Joe B. on

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Paul D. on

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louis c. on

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stacy t. on

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Dustin N. on

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Did not have the rental equipment when we picked it up. I called and confirmed with the employee.

Michael L. on

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NAGABHUSHANAM B. on

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nathan k. on

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Pauline J. on

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can't think of anyhthing

Steven C. on

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Carla H. on

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Shawn L. on

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Hamish H. on

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Carla H. on

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Maggie P. on

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Loved the pickup location and online check in. Didn’t even have to interact with a person. I dislike Marginal away Uhaul with a passion. This experience was amazing!!!

Colin T. on

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David S. on

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when I returned the truck I asked the owner if he wanted to look at the truck to inspect, he said no we were all set. I was then charged 25 dollars cleaning fee for so called smell and feces in the truck!!! are you kidding me I swept and blew it out with my leaf blower+ brought it back early guess I should have taken pics of the inside..What a SCAM.

Emily S. on

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The office was a bit chaotic (lots of loud men on a Friday afternoon) but Rita very helpful and efficient.

steve w. on

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EArly morning pickup at this location is tough with morning traffic

John W. on

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Abigail M. on

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The truck was clean and it was easy to pick it up even though the location wasn't open. There was something wrong with the truck. When I pressed on the brake the engine would rev up.

helen h. on

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Reception I received was not very friendly. No people skills!!!

Scott H. on

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KURT T. on

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Lindsay G. on

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john h. on

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customer service was excellent .

Liz W. on

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The young woman who handled my rental was EXCELLENT. The woman who called me back from your 800# service was also excellent. Thanks

RONALD C. on

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ALAN W. on

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Patrick S. on

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Truck needs oil change bad

Melville O. on

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John T. on

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The right size vehicle available,in and out fast and easy return .

Franklin W. on

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linda d. on

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Communicate as to what to do with the keys, and should I lock the doors

Julia M. on

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When we returned the van, the rep told us we would need to wait for a check in/receipt even though there was no one else waiting. We stayed outside for ten minutes, waiting, and they never came out. We did not receive a receipt for two days and that was via email (even though the rep told us they could not email a receipt). Very poor customer service.

bonnie h. on

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jamie g. on

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MICHAEL K. on

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James W. on

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Tim H. on

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Great experience all around!

Elizabeth B. on

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alan l. on

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Tim v. on

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Fast, easy pick-up and drop-off, friendly

tom k. on

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Service was excellent.

gary m. on

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The rental was easy and clearly explained regarding costs, etc.

Peter B. on

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Wayne B. on

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Stephen H. on

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Sheri W. on

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Caroline R. on

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Ariel G. on

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Unlike other rental areas they are small and have limited trucks but also means less people to compete with. Just to make sure book online ahead.

Consta D. on

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Katheryn O. on

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Timothy T. on

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The dirt lot was a bit sloped, so I had to find some blocks of wood to chock the wheels.

thomas b. on

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James J. on

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The women who waited on me was very patient & helpful. Opened at 9:00 & there were a few people waiting. She was calm & helpful.

Greg B. on

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Christopher M. on

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Great service!!

Diksha T. on

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Laura S. on

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Alexandria C. on

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John S. on

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Great reception upon returning the trailer. Extremely friendly and helpful.

Justin W. on

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An employee who happened to be outside asked if I needed help backing up the trailer, pointed out an ideal location for me to put it, then told me where to find the front desk. In and out in 5 minutes.

dan c. on

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Stacey D. on

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Nicole D. on

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Craig S. on

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PATRICK N. on

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joseph r. on

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Erin S. on

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Van was in good operating condition but inside, especially in the cab needed cleaning.

Mauret B. on

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matt a. on

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Lots of room for drop off

John M. on

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Jeffery H. on

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These were very friendly people, and very knowledgeable about the process. I was in and out in a few minutes.

John B. on

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William B. on

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Service was prompt, as promised, friendly and easy. Thanks so much for everything. Five stars!

Michael S. on

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These guys were great. They came out in sub zero temperature, cleared the snow off the trailer, hooked it up and did so in a friendly manner.

karen m. on

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Everything was great. Truck was clean and ran well. Staff was very pleasant. Rental process was simple and quick. I would highly recommend this rental facility. Thank You! ??

Robert D. on

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Edward L. on

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richard s. on

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Jerome H. on

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john v. on

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Pamela C. on

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Michael M. on

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The person at the desk was friendly but when I told him the person at the pick up location told me I could get an adjustment for unopened blankets he said he had never heard of such a thing.

Pamela W. on

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GEORGETTE B. on

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This location was "full up" and wouldn't take the trailer.My husband had to practically beg them to take it as he didn't know how to reach the alternate location suggested. (He is 79 and not comfortable driving a truck through city traffic trying to find an unknown destination.

Jean C. on

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Deborah E. on

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The key wasn't in the box at Pinckney up. The website was down and I couldn't process my return online - after I went thru the process.

David K. on

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This was a great experience. I arrived early and was processed immediately. Great truck, great return, great experience. I recommend this Uhaul facility as the best in Portland.

kirk l. on

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The two men almost shouting at each other made it hard to conduct business with the woman waiting on me. She was nice and helpful.

Tim D. on

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24/7 drop-off. Store was closed on Sunday so not really able to judge service. Spoke with them on the phone and they were helpful and reassuring. Large facility with lots of vehicles and equipment.

April W. on

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The man who helped us seemed to be inconvenienced that he had a customer. Otherwise it was fine.

greg m. on

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