Customer Reviews for Paper Party House

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Paper Party House

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SCOTT T. on

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Customer did not leave a comment.

anthony c. on

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Apparently , we went 22 miles over our limit and were charged $9.12. Even though we brought our Uhaul back two days early.

Nancy M. on

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Very understands of irregular return

kara w. on

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Amamihe O. on

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I requested for a dolly when I went to pick up the keys to the truck. I was told it will be placed in the truck when I come back for the truck later that evening. Alas, there was no dolly when I came back for the truck (the office had closed). I had to risk breaking my back or something to carry my heavy properties because all other U-Hauls were closed at the time. Besides this, it was an OK experience.

ADAN M. on

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Christina M. on

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When we showed up at 10 AM to pick up the truck we had reserved, it was not available. We waited an hour and 15 minutes before a truck was finally available. Meanwhile, we had a crew of people sitting around waiting for the truck. When we explained this to the U-Haul representative, they said that they would apply a credit our account for the delay. Instead, they overcharged us for mileage and did not apply a credit.

Leighanne L. on

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Tim v. on

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Quick, hassle-Free, easy, friendly, clean...what else could you ask for?

Scott H. on

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Charles H. on

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Experience was great. Good customer service.

Nathan H. on

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Thank you for your help!

Kieara R. on

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Very easy to work with rather than a mass producting uhaul location. Loved my experience. Will definitely go through this location again!

Kelly B. on

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Only downfall was the truck reeked of cigarette smoke.

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John S. on

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Using the online tool, notify me when signing up that the item is not in stock at the location I selected. This is the 2nd time in a row this happened to me, where I found out several days after reserving the item online that it wasn't available. Can you prevent the site from doing this?

James T. on

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Dana G. on

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Marcy L. on

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A great customer service experience. Will use them again.

Jon K. on

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Inside back of truck was pretty beat up - looked like there had been concrete blocks or such hauled in it. It was "clean" but had to put down blankets on the floor for fear of scratching anything that touched it.

sundae r. on

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Very helpful. They had a U-haul ready for me within 10 minutes. Would highly recommend.

julie l. on

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Gene P. on

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Patrick O. on

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DAVID G. on

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Katherine L. on

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Such friendly and professional customer service. Thank you!

victoria p. on

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Matt was a wonderful help

Amy G. on

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Extremely nice, helpful and expedient. Got what we needed and we're quickly on our way.

kerry t. on

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Cerridwen A. on

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marc b. on

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Patrick O. on

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Broadturn F. on

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The staff on site were very nice and swapped me a 10' box truck when the cargo van reservation I made previously by phone was incorrectly booked. The box truck cab smelled strongly of cigarette smoke and there was no windshield washer fluid in the vehicle. But otherwise it all went smoothly. I am accustomed to renting newer vehicles from the Marginal Way location, so this was fine but not my first choice.

Katie R. on

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Amy F. on

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Jim S. on

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Easy in and out. Very friendly stafff.

raymond m. on

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Yuri V. on

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No

jerry l. on

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Patrick O. on

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Great staff

Donald D. on

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Gabriella E. on

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penny c. on

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Jeffrey M. on

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Jackie S. on

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friendly service, good experience

andrew d. on

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julia m. on

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Nothing really - pick up and drop off was very efficient!

Ronald P. on

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Joe B. on

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Paul D. on

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louis c. on

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stacy t. on

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Dustin N. on

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Did not have the rental equipment when we picked it up. I called and confirmed with the employee.

Michael L. on

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NAGABHUSHANAM B. on

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nathan k. on

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Pauline J. on

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can't think of anyhthing

Steven C. on

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Carla H. on

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Shawn L. on

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Hamish H. on

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Carla H. on

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Maggie P. on

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Loved the pickup location and online check in. Didn’t even have to interact with a person. I dislike Marginal away Uhaul with a passion. This experience was amazing!!!

Colin T. on

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David S. on

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when I returned the truck I asked the owner if he wanted to look at the truck to inspect, he said no we were all set. I was then charged 25 dollars cleaning fee for so called smell and feces in the truck!!! are you kidding me I swept and blew it out with my leaf blower+ brought it back early guess I should have taken pics of the inside..What a SCAM.

Emily S. on

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The office was a bit chaotic (lots of loud men on a Friday afternoon) but Rita very helpful and efficient.

steve w. on

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EArly morning pickup at this location is tough with morning traffic

John W. on

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Abigail M. on

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The truck was clean and it was easy to pick it up even though the location wasn't open. There was something wrong with the truck. When I pressed on the brake the engine would rev up.

helen h. on

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Reception I received was not very friendly. No people skills!!!

Scott H. on

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KURT T. on

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Lindsay G. on

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john h. on

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customer service was excellent .

Liz W. on

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The young woman who handled my rental was EXCELLENT. The woman who called me back from your 800# service was also excellent. Thanks

RONALD C. on

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ALAN W. on

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Patrick S. on

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Truck needs oil change bad

Melville O. on

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John T. on

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The right size vehicle available,in and out fast and easy return .

Franklin W. on

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linda d. on

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Communicate as to what to do with the keys, and should I lock the doors

Julia M. on

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When we returned the van, the rep told us we would need to wait for a check in/receipt even though there was no one else waiting. We stayed outside for ten minutes, waiting, and they never came out. We did not receive a receipt for two days and that was via email (even though the rep told us they could not email a receipt). Very poor customer service.

bonnie h. on

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jamie g. on

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MICHAEL K. on

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James W. on

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Tim H. on

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Great experience all around!

Elizabeth B. on

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alan l. on

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Tim v. on

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Fast, easy pick-up and drop-off, friendly

tom k. on

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Service was excellent.

gary m. on

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The rental was easy and clearly explained regarding costs, etc.

Peter B. on

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Wayne B. on

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Stephen H. on

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Sheri W. on

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Caroline R. on

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Ariel G. on

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Unlike other rental areas they are small and have limited trucks but also means less people to compete with. Just to make sure book online ahead.

Consta D. on

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