Customer Reviews for Paper Party House
(U-Haul Neighborhood Dealer)

615 reviews

633 Warren Ave   Portland, ME 04103

(207) 956-5551

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 956-5551

633 Warren Ave
Portland, ME 04103

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Really nice people

AMBER R. 
Rating:
1.0

Vehicle was not clean. It smelled like farm animals. Requested equipment was not in vehicle. Could not use phone to pick up the vehicle. Calling customer service took an additional 45 minutes. Key return was not in location indicated on website.

Rodney B. 
Rating:
5.0

Great service, fast and you all love dogs - I'd shop here again! Thanks very much -Susan & Orbit BC

Susan D. 
Rating:
4.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

HARLEY C. 
Rating:
3.0

Customer did not leave a comment.

Delbert P. 
Rating:
4.0

What does "clean" mean? Are we talking industrial clean (some dirt okay that will come off; focusing on lack of objects) or are we talking shiny spotless new car clean? I was using the former definition, but wondered about the latter. At no point even prior to entering rhe vehicle did it meet the latter. To be clear; I am perfectly happy with it just being the former. Way too many manual steps for approval that could have been done in advance. There is no reason to make me scan things like my driver's license at the location when it's much easier and gets better photos the first time when it's done at home. I would question if all of that info was really necessary, but I imagine it is. A guide on what to expect when I say I want to find or return my truck would be helpful; it was not clear that both can take 20 minutes each, nor was it clear that both require half a dozen pictures each. Time needs to be budgeted around that, especially when we have the van for a set amount of time

Dylan M. 
Rating:
5.0

Good customer service.

MARK P. 
Rating:
5.0

Just so easy and closer than going to the other location. Saved me a lot of time and money. Thanks

RODNEY M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
3.0

I did make mention of several marks made on the right fender that looked unusual. He said I would not be responsible for that. As it turned out it was a repetitive problem with that particular area of the trailer. On my return, I had a blowout on that tire. The problem was.... The wheel was inappropriate for that trailer. The tire was OK, but the wheel was the wrong offset. When Woody's tire arrived to me after 4 hours of waiting on the side of the road. We worked together on the issue and determined that the trailer had the wrong wheel on it. They came with the same wrong wheel. Not their fault. They were just coming to replace what was already on there. The only way to remedy the situation is that we switch the tire positions. This was better but certainly is not the right fix for longer-term rentals. My time waiting - 4 hours. My time's worth $65/hr. Additionally, I tipped the 2 persons that showed up $20.00 So this rental cost me more in time lost and in rent. I know things happen, but this should have been caught before I rented this. I would appreciate some sort of compensation for this, but not expecting it.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

One of the best transactions-not just U-Haul l-that I've experienced. Paper Party House and Tim Ellis of New England U-Haul keep up the great work.

David R. 
Rating:
5.0

Just stay friendly like you are

DANIEL P. 
Rating:
1.0

I accidentally left a twin mattress and box in the truck and was charged $100. Contract states nothing about fees.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
1.0

Customer did not leave a comment.

JONATHON H. 
Rating:
4.0

I rented an appliance dolly, but it was broken and I did not find out that the D rings were missing until after I got it to my house I was moving. It made the move more challenging.

LAWRENCE P. 
Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
2.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
3.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
3.0

Customer did not leave a comment.

Ryan F. 
Rating:
3.0

They were very slow to get me checked in, the van was dirty in the back and the console.

Kirsten W. 
Rating:
4.0

The location great very friendly the trailer however had a tire that kept leaking air. The other U-Haul agents I came in contact were not so nice.

TANYA P. 
Rating:
5.0

The staff was friendly helpful and made the drop off seamless and easy.

Terry W. 
Rating:
4.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Very friendly and helpful. Overall very easy process

Rhonda S. 
Rating:
4.0

The store was closed on Monday so I just left my trailer out back in their u-haul area

Joseph J. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

The Paper Party store was very helpful and very easy to work with. The woman that assisted us was very knowledgeable, helpful, and friendly. I wish I could recall her name. Everything went smoothly and as expected thanks to her. We had no unexpected fees and no unexpected issues. She set great expectations. I genuinely appreciate all she did in helping us. Thank you.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

None

DUSUMAN C. 
Rating:
5.0

Customer did not leave a comment.

Ashley E. 
Rating:
4.0

No issues. Quick and easy drop-off for the 4x8 enclosed trailer we rented.

Douglas L. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Maintain the order that I made. I made my order a week in advance; and I had to keep updating and correcting it.

Walter S. 
Rating:
1.0

overcharged with no replies to my email

Peter A. 
Rating:
5.0

Staff was great - friendly and efficient - truck was in great condition.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

Mohammed F. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Great service! Keep doing what you are doing!

Colleen J. 
Rating:
3.0

The vehicle had quite a bit of damage but was clean

Timothy D. 
Rating:
5.0

Ariel was fantastic and responsive to my requests for scheduling drop-offs and pick-ups of my two storage boxes. And Val went above and beyond to deliver and pick-up the boxes to make things easy for me, as I have a small driveway and had to address each box individually. I can't sing Val's praises enough!!! Please do whatever you need to do to keep them as employees - they're awesome!!!

Albert A. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

LINDA V. 
Rating:
4.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Great experience!

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
3.0

Called Uhaul. Waited over 20 min on hold to find out my reservations wasnt "scheduled" and there was no truck for me at the time I had reserved. That's very confusing and not good business. Luckily he found me a location that had a truck. Very frustrating.

ericca W. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDERJOHN M. 
Rating:
5.0

Best ever. Not even kidding. So easy. Perfect for my needs. You should change the name to awesome haul

shane L. 
Rating:
3.0

It was closed for my dropoff time, so I left the trailer with the other uhaul trailers and assumed that was all I needed to do.

Rebecca C. 
Rating:
5.0

Although I made several changes as to which trailer I was going to rent, the nice woman at the pick up location handled it nicely and was very patient.

daniel F. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
5.0

I was told the fuel was at half full when I entered the truck it was two clicks below half, I mentioned this when I returned and I had filled it back to that level. I was told that would not be an issue.

Edward L. 
Rating:
1.0

This experience has been an absolute nightmare for 6 weeks straight. I trusted U-Haul because they're a well-known company, and I have been extremely disappointed with the reliability, integrity, and service. My boxes were late to arrive for packing, and delivered two weeks late to my destination. I have also been charged in excess of the original agreement, and am ready to simply cancel my credit card because the charges keep coming. The U-Haul agreement promises a partial refund for late delivery, and I have called the customer service line approximately 15 times in the past 6 weeks about this matter. Each time, it takes about 30 minutes to get through to a service rep, and once they answer, I'm told that somebody will call me back shortly. They never have. I will be pursuing legal action soon, and am posting this review in hopes of helping someone else avoid this hell.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Nice people and very efficient and fast service

Gerald F. 
Rating:
4.0

The vehicle was dirty inside

John M. 
Rating:
3.0

Customer did not leave a comment.

Megan A. 
Rating:
5.0

Nice set up, as it is. Effortless rental, on both ends.

William K. 
Rating:
3.0

I was switched to a van from a truck. They said they called me to inform me but I never got a call. It was inconvenient to have the van. I'd suggest making this process better as I didn't know I was getting a van until my moving day.

MORGAN S. 
Rating:
5.0

Customer did not leave a comment.

Kassidy H. 
Rating:
3.0

Truck smelled bad and didn't drive well. Pick up was a nightmare and took over an hour because of the contactless, and the long wait for the contract documents to be approved. I waited on hold with customer service for 20 minutes before being disconnected. Not a pleasant experience with UHaul this time. .

Sandi M. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Staff was friendly, the process to rent and return was seamless.

Troy R. 
Rating:
5.0

Rita was awesome. She took my reservation less than an hour before I needed the truck, efficiently handled the paperwork, and had me on my way in less than 10 minutes. I will definitely use this location again.

karen P. 
Rating:
1.0

Original location was Saco. On the pickup day they said no equipment was available and sent me 20 miles away. I confirmed with the new location, and went to pick up trailer to find the order had been cancelled. Big hassle and delay.

Patrick P. 
Rating:
5.0

Please call me back. The breaks were so bad I could not pick up all of my furniture in fear the brakes would fail. I took it to a mechanic and they were worn down to the rotors....Hos does this happen? Any business is safety first, service second and production last. Having an unsafe vehicle on the road is a huge concern as it does not just impact one person but many. Please help me understand and get that truck off the road immediately. The people at the Warren Ave business were more than accommodating and pleasant but please follow up on inspections.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

I hope as you replace your fleet you will include at least one USB port. I Don't know how many folks still have a 110 input with USB ports. My phone was dead upon my return! I charged it in my car so I could complete the return. Other than that everything was top notch! Thanks

Clifford W. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

MELVILLE O. 
Rating:
3.0

The front end of the truck requires a lot of maintenance. Shakes terribly at highway speed. At any speed the front left corner rattles from any bump. Like the anti-sway bar link is broken or a bad ball joint. You need to take better care of your vehicles or not charge so much by the mile. I would hope you would refund some of my money. Costs a lot to drive a piece of junk! BTW - the key to the rear gate padlock is bent and doesn't work. Overall you get a 5 out of 10.

Charles F. 
Rating:
1.0

Stood in line for 10 minutes while the person at the desk was on the phone and another worker came and asked the people that were waiting in line behind me if he could help so I had to wait even longer didn't feel that was fair.

Randy R. 
Rating:
4.0

Easy transaction, no problems.

MARJORIE B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
4.0

In & out fast, clean vehicle

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

COLEMAN W. 
Rating:
5.0

Customer did not leave a comment.

RYAN A. 
Rating:
4.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

SALLY C. 
Rating:
5.0

Perfect customer service from start to finish! So easy to reserve and so many options! Thank you!!

Maxwell S. 
Rating:
5.0

Customer did not leave a comment.

ANN MARIE K. 
Rating:
3.0

Customer did not leave a comment.

PETER C. 
Rating:
4.0

Customer did not leave a comment.

Ann Marie K. 
Rating:
5.0

NOT TOO MUCH

MELVILLE O. 
Rating:
4.0

Interior cab full of animal hair and the back had alot of dirt.

Tyler B. 
No reviews have been submitted for this location.

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