I arrived early and the staff was very accommodatingSUSAN D.
Moving Truck Rental in Portland, ME at Paper Party House
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Portland, ME 04103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Really nice peopleAMBER R.
Vehicle was not clean. It smelled like farm animals. Requested equipment was not in vehicle. Could not use phone to pick up the vehicle. Calling customer service took an additional 45 minutes. Key return was not in location indicated on website.Rodney B.
Great service, fast and you all love dogs - I'd shop here again! Thanks very much -Susan & Orbit BCSusan D.
What does "clean" mean? Are we talking industrial clean (some dirt okay that will come off; focusing on lack of objects) or are we talking shiny spotless new car clean? I was using the former definition, but wondered about the latter. At no point even prior to entering rhe vehicle did it meet the latter. To be clear; I am perfectly happy with it just being the former. Way too many manual steps for approval that could have been done in advance. There is no reason to make me scan things like my driver's license at the location when it's much easier and gets better photos the first time when it's done at home. I would question if all of that info was really necessary, but I imagine it is. A guide on what to expect when I say I want to find or return my truck would be helpful; it was not clear that both can take 20 minutes each, nor was it clear that both require half a dozen pictures each. Time needs to be budgeted around that, especially when we have the van for a set amount of timeDylan M.
Good customer service.MARK P.
Just so easy and closer than going to the other location. Saved me a lot of time and money. ThanksRODNEY M.
I did make mention of several marks made on the right fender that looked unusual. He said I would not be responsible for that. As it turned out it was a repetitive problem with that particular area of the trailer. On my return, I had a blowout on that tire. The problem was.... The wheel was inappropriate for that trailer. The tire was OK, but the wheel was the wrong offset. When Woody's tire arrived to me after 4 hours of waiting on the side of the road. We worked together on the issue and determined that the trailer had the wrong wheel on it. They came with the same wrong wheel. Not their fault. They were just coming to replace what was already on there. The only way to remedy the situation is that we switch the tire positions. This was better but certainly is not the right fix for longer-term rentals. My time waiting - 4 hours. My time's worth $65/hr. Additionally, I tipped the 2 persons that showed up $20.00 So this rental cost me more in time lost and in rent. I know things happen, but this should have been caught before I rented this. I would appreciate some sort of compensation for this, but not expecting it.JOHN K.
One of the best transactions-not just U-Haul l-that I've experienced. Paper Party House and Tim Ellis of New England U-Haul keep up the great work.David R.
Just stay friendly like you areDANIEL P.
I accidentally left a twin mattress and box in the truck and was charged $100. Contract states nothing about fees.Stephen K.
I rented an appliance dolly, but it was broken and I did not find out that the D rings were missing until after I got it to my house I was moving. It made the move more challenging.LAWRENCE P.
They were very slow to get me checked in, the van was dirty in the back and the console.Kirsten W.
The location great very friendly the trailer however had a tire that kept leaking air. The other U-Haul agents I came in contact were not so nice.TANYA P.
The staff was friendly helpful and made the drop off seamless and easy.Terry W.
Very friendly and helpful. Overall very easy processRhonda S.
The store was closed on Monday so I just left my trailer out back in their u-haul areaJoseph J.
The Paper Party store was very helpful and very easy to work with. The woman that assisted us was very knowledgeable, helpful, and friendly. I wish I could recall her name. Everything went smoothly and as expected thanks to her. We had no unexpected fees and no unexpected issues. She set great expectations. I genuinely appreciate all she did in helping us. Thank you.RICHARD D.
No issues. Quick and easy drop-off for the 4x8 enclosed trailer we rented.Douglas L.
Maintain the order that I made. I made my order a week in advance; and I had to keep updating and correcting it.Walter S.
overcharged with no replies to my emailPeter A.
Staff was great - friendly and efficient - truck was in great condition.JAMES V.
Great service! Keep doing what you are doing!Colleen J.
The vehicle had quite a bit of damage but was cleanTimothy D.