Excellent care
ANDREW B
Customer Reviews for Paper Party House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
perfect! best uhaul experience we've ever had.
ARTHUR TWe dropped off after hours.
LORI CYou should advertise 19.95 plus mileage and taxes
EDWARD LTrailer had to be swept out. Other than that plus plus
FREDERICK BNo comment
FREDDY MThe staff was friendly and accommodating. The vehicle was new and clean and had no problems. I highly recommend this location.
MICHELLE MThe location and the people that worked there were wonderful, polite and helpful, however I find the two day minimum rental very frustraitng. I paid $179 including insurance for a rental I used for less than 24 hours and would like a refund for the extra day.
SHIVANI SQuick friendly service, in and out.
Karlette JThe equipment was clean but the truck overall felt very unsteady. The wheels made a squeaking sound and at times a screech. The truck was way too used and old and is well overdue to be retired.
Laura CThe people that waited on me were very courteous and professional. Everything went great.
BRENT JYour staff at the Warren Ave location is great. I've rented from them a couple of times now, and every time they have been terrific about answering questions, and the equipment is always in excellent shape. Thanks all!! :D
MICHELLE SAgain, great customer service. Staff was very welcoming and made the return process a breeze. Location was also very convenient. Highly recommended to use this for any moving needs! A++
Nia KGreat customer service.
STEVEN CI had a very great experience with the lady that works at the U-Haul in Portland on marginal Way! She helped me in every way!
Joni AGreat service! The U-Haul was very clean and drove so smooth. I really like this location and only use them now.
AUTUMN TAbsolutely the best in Portland
MATTHEW Aexcellente
WASSIMBOU NThe staff was exceptional. It was good doing business with them.
PUDDY Hnothing but the best from this location
DEVON Aabsolute best location to rent from
roger aSuper nice guy at the desk. Quick and easy even with no reservation
BARBARA SThe truck had a warning light about the tire pressure monitor needing serviced. It is risky to travel over 600 miles in a full truck knowing that something could be wrong with one of the tires. I did add air before I set out. But the light never went off. It was unnerving.
Deborah CNo. One there but was able to return via app and drop key in drop-off box
Christopher ANot much. Everything went smoothly, and the staff were pleasant and professional and efficient.
DOUGLAS PGreat experience.
Kenneth LAfter-hours drop-off - no personnel on site. By the way, I'm starting to hate the self-drop-off; it takes far too long and is hard to see on my phone screen in daylight. I also have to zoom in to read the small scrip.
JAMES PFor me everything worked smoothly and I am very satisfied with their service.
NENAD BQuick in and quick out. Everyone was very helpful and friendly!
WILLIAM EMain business at this location not UHaul. Had some difficulty determining where to park and where the office is
PETER TNothing that we've noticed! The reservation process was easy, editing the reservation when we realized we needed a bigger van was so simple, and the representative that I spoke with to extend our rental was so nice and helpful - smooth transactions like this are very much appreciated by small businesses like us.
MATTHEW MI dropped off after close. Had to call twice the next morning to make sure they'd checked in my return; an email or text confirmation would have put my mind at ease but I'm not sure if this is on the drop off place or uhaul in general.
JESSICA VThe corner store in Waterboro are very nice people, but they did impute the wrong day and the wrong time. I did correct the day but when I asked them about the time, they said that was just a generic imputed time. Lol I think they need just a little bit better training over there! Good thing I noticed the day because it was three days off from our actual moving date so just make sure you have your day and corrected before you leave the store. Thank you.
STACEY WAvailable on that day was very satisfied
ANNETTE CThis was just a drop off and pick up point. No staff was there. It was fine for what it was .
EARL MNothing all is great!
RONALD WThe gentleman who checked me in was extremely nice and helpful. The van was clean and easy to use. I would definitely use this location again.
John MThe workers were very nice and professional. The van was very helpful and Newer equipment. However, they were ashes in the back from somebody smoking as well as the whole van smelled like cigarettes, bad other than that my experience was awesome. Great crew. I would definitely rent from that location again.
STEVEN PEverything was easy - from reserving the truck to pick up to drop off - yall help things flow smoothly. As a small business, it's very much appreciated!
MATTHEW MVery user friendly people assisted me-a pleasant experience
JOHN SThe transaction was easy, pickup and drop-off was simple, and it was a good experience overall. We've been using UHaul for years now and have never had a bad experience.
MATTHEW MNo comment
KABONGO SI had a 9am reservation. I waited In the lot for 30 minutes for the only U-Haul employee to show up. When moving, every minute counts esp when you rent the truck for a certain duration!! By the time I got the snow off my U-Haul which took another 15 minutes, the truck’s “check engine” light was on!!!!! I had To wait another 10 minutes for the U-Haul employee to find a key for another truck! Then, I get to my destination and realize the employee never put the appliance dolly I ordered in the truck, but I still Got charged for it!!!! Won’t be back.
Bethany HGreat service
EUGENE WI’ve been a customer for Uhaul for many years and they never disappointed me. I love me some Uhaul.
FERN DExperience was awful. Made online reservation for mobile pick-up. Facility didn’t check to see their inventory in the morning and didn’t leave keys out. Had to call customer service and was sent inside. Despite completing online check-in, they lost everything and took more than half an hour to get us checked out. They said their “internet was down.” Manager was rude. Charged us for gas that the previous customer didn’t fill - we filled it up to where it was at the start. Would never rent from here again. Would like compensation.
Christopher MWhen returning, the app just showed a spinning wheel when I was uploading after pictures and location. I waited for 10 minutes as it was “uploading” and finally had to leave. I checked my email and it said return was complete, but the app never actually made it past the photo upload screen so I never got that confirmation in app. Otherwise location was great and people were prompt and friendly.
JEREMY NThe blankets, dolly, and furniture cart I ordered were not included. The lock on the back door did not work. The passenger side door does not shut properly and the the drivers side door does not lock at all. I rented the truck overnight and was unable to secure a loaded truck because none of the locks worked. Luckily nothing came of it. I’ve moved/rented a lot of UHauls throughout the years and this is BY FAR the WORST experience I’ve had. 0-10 starts. Would NOT recommend this location.
corey sEverything was done on time and very well
Moses M