I have nothing nice to say.RICHARD Y.
Paradise Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Autumn B.
They was great and very helpful.SCOTT DWAYNE W.
Customer did not leave a comment.JORJEAN FRANCES H.
Customer did not leave a comment.SHEVLIN EUGENE R.
We reserved this truck at a Medford location. While there was no issue in picking up the truck at this time given, we were very upset at having to drive to GP to get it and not being able to receive it at the time I requested. This set us back a whole day.WILLIAM B.
Customer service could be better. No real niceties to customer.Timothy C.
Our pick up was scheduled for 9:00am, but was changed by UHaul twice, and we weren't able to pick up the truck until 12:15pm. When we did get it, the smell of marijuana inside the truck was overwhelming. We had to let it sit open for hours to try and air it out, setting back our ability to load it even more.Peter H.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Michael T.
Ensure that the location that they requested and was told to pick up the rental is where it actually isSONJA F.
Customer did not leave a comment.Pam N.
The young woman did very well considering people were backing up in a tiny office, the computer system was slow, it was raining & she was alone to do it all on a Saturday morning.Denise G.
Customer did not leave a comment.cherie C.
I had a very good experience. Felt comfortable and treated right at uhall.LORIE P.
Customer did not leave a comment.Clive C.
Customer did not leave a comment.JASON J G.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.donald P.
The cab was clean but the cargo area was dirty and had cigarette butts like someone slept back there. Will use another location next time.Michael B.
I returned the vehicle clean and was charged for cleaningCAMERON K.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.Jill M.
Keep up the great customer service at this location also.Jamie P.
You could not improve upon it. I wish that both employees I dealt with worked at my company. Because the trailer I was supposed to have was late returning my pick-up was delayed a few hours. (no problem for me). I found out that because it apparently was not going to be back in time still, the gentleman drove 30 miles in his personal truck to pick one up at another location and bring it back so it would be there. THAT IS CUSTOMER SERVICE AT IT'S FINEST. They were very nice and obviously take their association with U-Haul very seriously. I am amazed. They deserve recognition in some way. Above and Beyond for sure!Douglas M.
The after hours check in experience was horrible. You should have told me you were going to call my emergency contact and she had to answer for me to get my uhaul. She was right beside me and didn't answer the unrecognized number. My dolly and cart were not there and I had to move without one. The truck had super low gear sound and not as nice as other trunks I have used.Robin K.
Customer did not leave a comment.Bonnie J.
NoneCHRISTOPHER KEIT O.
Customer did not leave a comment.Johnathan M.
Great service.Tonya P.
She took note of the items referenced in the "pick up" locationThomas F.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.DAVID H.
didnt like the pot smellmary Z.
Quick, professional and great customer service.Johanna W.
Customer did not leave a comment.wayne C.
Customer did not leave a comment.David W.
Customer did not leave a comment.Chris O.
Its was not clear where we were to pick up the truck. We went to two different locations before we found our reserved truck on the 7th street lot. Very confusing and won't use them again.Chris W.
Customer did not leave a comment.bobbak P.
They made it very easy!Charlotte H.
1 hour past my chosen pick up location round trip this was disappointingMICHAEL H.
Bar is set just high enough! Thank youClarence S.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.Dale M.
I have no problem with your employees. The very exasperating thing of dealing with Uhaul is your wen site!Anthony G.
VERY frustrated with the traffic control department. We made the reservations at a different location and received NO notification that traffic had changed the location of pickup. I appreciate that Paradise location gave us a discount on mileage. They were able to see in the notes that there wasnt any notification to us of the change. I was frustrated by the lack of communication as well as loosing time for our move. We had people waiting on us as well as the added mileage to get to the farther location.Jessica J.
As describedJohn L.
Customer service was excellent and thorough.Michael N.
Customer did not leave a comment.Tess M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Jerry C.
Everything was great!Harold C.
Quick and easy. Staff was very professional and helpful.Indra N.
The person that handled my u-haul business was very informative and a business I would definitely recommend and use again.Jeffrey W.
Friendly and easy to checkout and check-in.Amber M.
Customer did not leave a comment.Andrew M.
The man who checked me in didn't know how to access your program online to check me in. No instructions upon dropping off vehicle. Took over an hour to pick up uhaul.April H.
Customer did not leave a comment.Ryan W.
Derrick was awesome and a big help!Ed V.
Customer did not leave a comment.Ed V.
Customer did not leave a comment.Heather W.
Customer did not leave a comment.Don H.
Customer did not leave a comment.David W.
Customer did not leave a comment.CELESTA G.
Customer did not leave a comment.Bowen L.
Customer did not leave a comment.William E.
The two people are excellent, very polite and helpful thanks to them great peopleJames W.
Tell he truth.TIMOTHY W.
the employees were excellent. they went beyond the call of duty. the service i have had in a long time. thank youmichelle D.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Joel E.
Customer did not leave a comment.RANDI A.
Customer did not leave a comment.sandra H.
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.Keith L.
Very friendly staff. Everything I asked for was ready and waiting.GEORGE F.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.leslie B.
Customer did not leave a comment.Kim R.
Terrific customer service! Tiffany and Dustin went above and beyond to help me with my rental.Barbara W.
Customer did not leave a comment.SIDNEY S.