First, I got there at 9:30am to pick up my truck, the owner was not there and took one hour and half to get there and because of that it really messed up my schedule cause I needed to be back at work at noon, nobody could reach her, even the U Haul support was so badly, they didn't help at all. The truck gas was almost empty and now they charged to fill up the gas (????????) and we put gas on it to use it. I really would like a discount or a refund for the gas cause it was not my fault. Terrible service!!!!!Isabella A.
Customer Reviews for Parcel Handy
(U-Haul Neighborhood Dealer)
Gaithersburg, MD 20877
(1 block east of Frederick Road Office is on the 2nd floor at top of stair)
Services at this Location:
- Mon-Fri: 9 am - 3 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a reservation at 8:30.am and no code was available. The employee showed up at 9:30am so I basically lost an hour of my moving time. It was frustrating and I will never use that location again.James B.