Customer Reviews for Parcel Plus Business Center
(U-Haul Neighborhood Dealer)

960 reviews

5905 Atlanta Hwy   Alpharetta, GA 30004

(770) 740-8528

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(770) 740-8528

5905 Atlanta Hwy
Alpharetta, GA 30004

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

Neal H. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO B. 
Rating:
4.0

Makes locks for back truck door available to purchase and tell customers they are available (like boxes, supplies).

James M. 
Rating:
1.0

Vehicle was filthy and had previously been smoked in with ashes in the cup holder. I had to call roadside assistant because of an issue with the brakes, but when I got to a safe area and parked I was hung up on twice. Highly unsatisfied with my service and overall experience, I honestly feel like I deserve my money back..

Marcus B. 
Rating:
3.0

Customer did not leave a comment.

CALVIN F. 
Rating:
4.0

Customer did not leave a comment.

RAMESH A. 
Rating:
5.0

Excellent Customer service!

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

Jordan J. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Love raj he is great.

Davin L. 
Rating:
4.0

Very kind man checked me in.

JENNIFER F. 
Rating:
5.0

Super nice and helpful. Hands down best experience with uhaul.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

CARMEN C. 
Rating:
2.0

Don't tell me I have a 10 ft truck when I have a 15 ft truck and tell me it's an “upgrade” I don't want or need that big of a truck. 75$ 3 times to fill it up. Upgrade?

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Honestly, I cant think of anything. The gentlemen there was excellent.

CHRISTOPHER S. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

At minimum just clean the windshield and update the window wipers, I understand that it is hard to hire people to clean the vehicle. The windows, mirrors and windshield are safety items. You are putting every day people into a truck that few have training for. Vision is a must.

John M. 
Rating:
5.0

Great help and a knowledgeable on site manager

Reynol M. 
Rating:
3.0

Customer did not leave a comment.

LUCILLE C. 
Rating:
2.0

The location has a weird smell (cigarette smoke) mixed with somethingelse, very unpleasant.

Marcelo N. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

Customer did not leave a comment.

JOSHLIN M. 
Rating:
5.0

Customer did not leave a comment.

ENRIKA B. 
Rating:
3.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Really none, Raj was extremely friendly and helpful explaining the whole process. The steps using your phone were very easy.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

RONDELL C. 
Rating:
4.0

Same as above. I never touched the trailer. Nice agent. In and out in 2 min. I will use your service again. Thanks

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

CARLETON E. 
Rating:
3.0

He was over worked

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE J. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

BERNARD W. 
Rating:
5.0

I love going to this location to get my vehicle they are very polite and very understanding and very helpful it's the best place to get my vehicle I go there all the time the gentleman is awesome

Larry H. 
Rating:
5.0

Nothing

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ANDREY S. 
Rating:
5.0

Customer did not leave a comment.

Angelica C. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE J. 
Rating:
3.0

Customer did not leave a comment.

Austin F. 
Rating:
5.0

Yes

MAURICIO P. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Great uhaul location! I I've been coming here to get my U-Haul rental trucks for years and have always had a good experience.

ANDRES M. 
Rating:
5.0

All was great! Easy to schedule, pick up and return! Thanks!

PATRICIA H. 
Rating:
5.0

Great Customer Service!!!

Camille P. 
Rating:
5.0

Customer did not leave a comment.

Jack A. 
Rating:
5.0

Customer did not leave a comment.

bryan M. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
3.0

Customer did not leave a comment.

David N. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

Our overall experience with uhaul was not great. Our reservations were changed without our permission. We showed up at the location for pick up only not to have a reservation there and the lady told us it happens all the time. We had a reservation at another location with a different trailer. So much wasted time.

JESSICA J. 
Rating:
5.0

Customer did not leave a comment.

Rafael Z. 
Rating:
5.0

Customer did not leave a comment.

Stuart T. 
Rating:
3.0

Customer did not leave a comment.

LILLIAN D. 
Rating:
4.0

great customer service and friendly

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Andres T. 
Rating:
4.0

The trucks air conditioning did not function.

COLE S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
3.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

UDDHAV M. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
4.0

The location smelled very bad Great customer service and equipment

DAVID P. 
Rating:
5.0

The attendant made the process very simple and hooked up everything.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Victor H. 
Rating:
4.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

KIMAYA M. 
Rating:
3.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Montana K. 
Rating:
5.0

Drop off was so easy.

ROBERTJEFFREY C. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
4.0

All good the only thing was the windshield was covered in bug splatters.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Nataraj P. 
Rating:
1.0

Guy(Raj) was really rude. He told me to fill up gas when return truck. I drove 5 miles didn't turn on AC and didn't keep running engine and when I fill up its 2.5 gallon. So Raj didn't take care of gas tank before giving new customer. And he need receipt of gas when you drop keys. That doesn't make any sense. When I called him to tell about this incident he was not let me speak and hang up phone. This is not about money this about trust & customer service.

UMANG G. 
Rating:
5.0

Customer did not leave a comment.

sean Z. 
Rating:
4.0

Customer did not leave a comment.

Marty Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Raj was very accommodating and professional. Highly recommend.

David S. 
Rating:
4.0

Customer did not leave a comment.

Raymond M. 
Rating:
1.0

Very poor. First, the gas tank doesn't fill up. no maintenance. Very loud noise. Engine failed, Brake failed. Leading to accident.

HUIXIANG L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
1.0

I had very bad experience with the store person. The vehicle is also not in a good condition. He was rude and not polite and he was wearing mask and in between he opened it and I requested him to place it again he showed me the way to get out. First time I used UHaul service and don't know about the fuel contract. This UHaul is half filled while taking contracts and by mistake I filled it fully while return.

Krishna P. 
Rating:
1.0

Horrible experience from the star to the end

Juan S. 
Rating:
1.0

I was charged for two rental periods and had the truck only 12 hours!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Very good place

TERRY P. 
Rating:
3.0

U-Haul's order process and pick up instructions were very clear and easy to follow. As an entity its very clear that they have heavily invested in improving the upfront process.

Edward O. 
Rating:
5.0

Great service

PAUL F. 
Rating:
5.0

The price to drop the equipment off at a different location is ridiculous. I had to haul a trailer back 6 hours instead of dropping it off where I was storing my furniture to avoid paying this outrageous rate. Your company needs to look into a better way of allowing the customer to do this without incurring a ridiculous cost.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Friendly and efficient service. I've used the location several times and received consistent service.

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD M. 
No reviews have been submitted for this location.

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