Customer Reviews for Parcel Plus Business Center
(U-Haul Neighborhood Dealer)

1,177 reviews

5905 Atlanta Hwy   Alpharetta, GA 30004

(770) 740-8528

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(770) 740-8528

5905 Atlanta Hwy
Alpharetta, GA 30004

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

MARK I 
Rating:
5.0

Customer did not leave a comment.

Selvaraja S 
Rating:
5.0

Very easy rental process and staff was helpful upon pick up and return of trailer.

Mark W 
Rating:
5.0

This rental was a nightmare! My original pickup location was Oak Dr but when we got there the truck was not there. I had to call for assistance to get a new reservation. It took over two hours to get this all resolved. But it not only cost me my time, I had to pay my associates wages. I was also told that I could add a driver through the app when I picked up the truck. I was not able to do so.

Lisa T 
Rating:
5.0

Customer did not leave a comment.

Fenie T 
Rating:
5.0

Customer did not leave a comment.

Armand B 
Rating:
4.0

Customer did not leave a comment.

Guy S 
Rating:
4.0

Customer did not leave a comment.

Don G 
Rating:
5.0

Customer did not leave a comment.

Mark K 
Rating:
5.0

Quick and easy rental process.

John R 
Rating:
3.0

Just a little hard to get In-N-Out of that location. Not a lot of wide open spaces to turn or park trailers.

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

VENKAT P 
Rating:
5.0

Customer did not leave a comment.

Nathan D 
Rating:
5.0

Mobile pickup after hours was very smooth. The mobile process takes a charged phone! Be ready to take a LOT of pictures.

DAVID S 
Rating:
2.0

I picked up this location as it’s open on Sunday and I can drop off. The person there even mentioned that they are open till 2pm and I confirmed. When I went to drop off around 12:30, location was closed. I tried to check out via app and had difficulties.

Ajay M 
Rating:
2.0

Customer did not leave a comment.

Odmir A 
Rating:
5.0

Excellent experience on both ends. People were great, the equipment was well cared for, the process was smooth and the software worked very well. Great experience.thank you!

David L 
Rating:
1.0

Customer did not leave a comment.

Philip F 
Rating:
5.0

Easy to get to and to rent a vehicle. It was an easy process to pick up and drop off.

Jason Z 
Rating:
2.0

This location is very difficult to get out of due to the curved road and heavy traffic north and south. Another thing, while returning my rental, the last step was to return the key to the drop box. I looked all over outside the building for the drop box and could not find it. It was very frustrating. I finally figured out the box was inside the building. Please add these 3 words to the last step "inside the building.". This will keep other customers from experiencing the same thing since it is not obvious the box was inside.

Ernest o 
Rating:
5.0

The owner of Parcel Plus is alway very kind and goes out of his way to make sure your rental experience is good. I've rented from some of the other locations near here and have experienced impatient and unnecessarily angry rental agents. I make a point to come back to Parcel Plus for other business needs also just because of his great customer service.

JoAnne W 
Rating:
5.0

Polite gentleman at the desk

Babatunji O 
Rating:
5.0

Customer did not leave a comment.

Carlton L 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
4.0

It was ran 15 Miles but when refuel it took 4 gallons for 14.14$. So literally it ran 3.75 miles per gallon. The given mileage is way behind the larger truck mileage. Either the tank was not full even it shows on "F" on fuel indicator at the time we picked up the truck or the vehicle drinks fuel like a beast.

Sreekanth A 
Rating:
5.0

No issues here

ORLANDO C 
Rating:
5.0

Customer did not leave a comment.

Pravinkumar K 
Rating:
5.0

Customer did not leave a comment.

Chuck G 
Rating:
5.0

The dealer was very helpful, kind and considerate for our needs.

Terri M 
Rating:
5.0

Customer did not leave a comment.

Mahesh M 
Rating:
1.0

Customer did not leave a comment.

ANANTHASIVAN s 
Rating:
1.0

This guy was very disrespectful and aggressive toward me, he also used a racial slur..

DEJUAN B 
Rating:
5.0

Customer did not leave a comment.

Alexander K 
Rating:
5.0

My only issue was that the equipment dolly was not available due to a broken wheel. The gentleman gave me an extra 60 miles due to the mishap as I was unable to locate another one in the area.

LISACHRISTINE W 
Rating:
5.0

Customer did not leave a comment.

srikanth k 
Rating:
5.0

Everything perfect good customer service . Regards Sam

Samuel M 
Rating:
4.0

Customer did not leave a comment.

Sharath N 
Rating:
5.0

Customer did not leave a comment.

Saikumarreddy K 
Rating:
5.0

Customer did not leave a comment.

Chad C 
Rating:
5.0

Customer did not leave a comment.

SIDDHARTHA K 
Rating:
5.0

Nothing they were great from start to finish

SHAWN S 
Rating:
5.0

Customer did not leave a comment.

Parez M 
Rating:
5.0

Customer did not leave a comment.

Parez M 
Rating:
5.0

I walked in without reservation and Raj was able to help me with the rental in a few minutes and was on my way for taking care of my move within no time. Also liked the digital process of reporting the vehicle condition. Will recommend this location and will use it if needed again

Santhosh D 
Rating:
4.0

Customer did not leave a comment.

Artur G 
Rating:
5.0

Customer did not leave a comment.

Slone N 
Rating:
5.0

Customer did not leave a comment.

Marcus W 
Rating:
5.0

The truck suspension needs repairs or replacement it bounced so much it was hard to keep in the lane.

Jay J 
Rating:
5.0

Great customer service!!!

Claude R 
Rating:
5.0

Nothing, this location is very organized, professional and quick with every step. My go to location for future needs. 10out of 10!

Lydia M 
Rating:
5.0

Customer did not leave a comment.

Mark F 
Rating:
4.0

Adjust the rate when rental is returned early.

Mary A 
Rating:
4.0

Thank you man for making our truck rental a success and easy.

Norma D 
Rating:
4.0

Customer did not leave a comment.

NESTOR R 
Rating:
4.0

vehicle was clean but was a horrible driving experience. truck definitely needs some serious maintenance

Charlton N 
Rating:
1.0

truck broke down and took hours to be repaired. no discount was given for lost time

Mike B 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
4.0

Customer did not leave a comment.

mary s 
Rating:
5.0

Thank you for your help attaching and detaching the trailer!! Would have taken me forever to get it in the parking space without your help

Christopher D 
Rating:
4.0

Customer did not leave a comment.

Loyd A 
Rating:
4.0

Customer did not leave a comment.

James F 
Rating:
5.0

Everything as good! Thank you,

Anton G 
Rating:
5.0

Customer did not leave a comment.

Kaushik G 
Rating:
1.0

We rent the car trailer and when we turn it the guy said we damaged, and show my the picture of tire marks. I’m assuming someone before me did that and he tried to blame it in me because I didn’t purchase insurance.

Mohammed H 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D 
Rating:
5.0

Great customer service.

JARRETT S 
Rating:
3.0

Customer did not leave a comment.

Raymond G 
Rating:
4.0

Very friendly staff.

Deb R 
Rating:
4.0

Customer did not leave a comment.

Eric c 
Rating:
5.0

Customer did not leave a comment.

Christopher J 
Rating:
4.0

Customer did not leave a comment.

saheb u 
Rating:
3.0

It wasn’t the location that was the problem. The app wasn’t working. The online person couldn’t help us. I spent 45 minutes of my rental period trying to get the app to work so we could get the truck. I had a good signal so that wasn’t my issue. There was also another person there having the same problems. The check in and check out times are too inconvenient with all the steps. I’d rather rent and deal with a real person than the mobile experience. I also believe I should be refunded for the period I didn’t have the truck. That would be fair.

Tara K 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

This was an absolutely smooth and very positive experience. Raj explained everything with patience and answered all the questions that I had. The vehicle was well maintained and without any issues. I’d also recommend this location to purchase any move related supplies. Thank you Raj and U-Haul team!

Asif R 
Rating:
5.0

Customer did not leave a comment.

Pam C 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Mujeeb P 
Rating:
5.0

Customer did not leave a comment.

Kylie H 
Rating:
4.0

The truck had an exhaust leak that got progressively worse over the 3 days we had it. It was clean and well maintained otherwise.

William M 
Rating:
2.0

Trash in the parking lot when I arrived and even more trash in the parking lot the day day when I turned the truck in. Truck needed service and horrible customer service at this location.

David A 
Rating:
5.0

Customer did not leave a comment.

Charles P 
Rating:
5.0

Customer did not leave a comment.

OLLIE S 
Rating:
4.0

Customer did not leave a comment.

Kenneth H 
Rating:
5.0

Raj is the best!

Marlon J 
Rating:
4.0

it would be nice to have after hour dedicated rental return location clearly marked...

Kanchana J 
Rating:
3.0

Customer did not leave a comment.

ketan p 
Rating:
1.0

The location doesnot have a lockbox to pick the key but have the facility to book over app. Makes no sense. When we arrive at the location the app says I have to meet the store keeper in person to get the vehicle the next day. But, my reservation was CANCELLED without any information to me. But you have my cad on file. Why would you do it? I lost money by getting the movers ready since the truck pick up was confirmed. The store keeper expects me to know these rules of U Haul. Donot expect customers to know your process. This is a very horrible experience. Never again to this center.

Mohamed I 
Rating:
3.0

Customer did not leave a comment.

David H 
Rating:
5.0

Raj patel was great

Mazhar S 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

We were finished with the truck around 8:00 pm and returned it to the location. We tried using the Uhaul app and it would not open on 2 different phones. I received a text from Uhaul that Uhaul could verify the equipment the next day for a $20.00 convenience fee. I don't understand when the Uhaul app does not work how Uhaul could charge a $20.00 convenience fee. We parked the truck at the location that night and had to drive back to the location the next morning to check out. The location and service at the location is great but Uhaul needs to work on the Uhaul app.

David A 
Rating:
5.0

I have rented two trailers recently. One was a round trip with the trailer and the second and most recent was a one way trip with a car carrier. In both cases the gentleman at the Alpharetta location was extremely helpful and went out of his way to insure things were safe and clean. He even helped me on the return of the one way rental of the car carrier when the location of the drop off of the rental was a bit of a nightmare. Without his help I’m not sure I would be responding to this.

John R 
Rating:
5.0

the proprietor was very kind and accomodating. I will DEFINITELY take my business there in the future.

JW D 
Rating:
5.0

Customer did not leave a comment.

Joe B 
Rating:
5.0

Customer did not leave a comment.

Amy C 
Rating:
5.0

The only problem I had was that when I dropped the truck off in blairesville I wasn’t able to finish the form to drop the truck off. I took all the pictures needed and can send them via email.

AIDEN D 
Rating:
5.0

Thanks

basit h 
Rating:
5.0

Renting the truck and equipment was very easy and convenient. Store rep was accommodating and explained everything thoroughly.

Jenny F 
No reviews have been submitted for this location.

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