Polite gentleman at the desk
Babatunji O
Customer Reviews for Parcel Plus Business Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was ran 15 Miles but when refuel it took 4 gallons for 14.14$. So literally it ran 3.75 miles per gallon. The given mileage is way behind the larger truck mileage. Either the tank was not full even it shows on "F" on fuel indicator at the time we picked up the truck or the vehicle drinks fuel like a beast.
Sreekanth ANo issues here
ORLANDO CThe dealer was very helpful, kind and considerate for our needs.
Terri MThis guy was very disrespectful and aggressive toward me, he also used a racial slur..
DEJUAN BMy only issue was that the equipment dolly was not available due to a broken wheel. The gentleman gave me an extra 60 miles due to the mishap as I was unable to locate another one in the area.
LISACHRISTINE WEverything perfect good customer service . Regards Sam
Samuel MNothing they were great from start to finish
SHAWN SI walked in without reservation and Raj was able to help me with the rental in a few minutes and was on my way for taking care of my move within no time. Also liked the digital process of reporting the vehicle condition. Will recommend this location and will use it if needed again
Santhosh DThe truck suspension needs repairs or replacement it bounced so much it was hard to keep in the lane.
Jay JGreat customer service!!!
Claude RNothing, this location is very organized, professional and quick with every step. My go to location for future needs. 10out of 10!
Lydia MAdjust the rate when rental is returned early.
Mary AThank you man for making our truck rental a success and easy.
Norma Dvehicle was clean but was a horrible driving experience. truck definitely needs some serious maintenance
Charlton Ntruck broke down and took hours to be repaired. no discount was given for lost time
Mike BThank you for your help attaching and detaching the trailer!! Would have taken me forever to get it in the parking space without your help
Christopher DEverything as good! Thank you,
Anton GWe rent the car trailer and when we turn it the guy said we damaged, and show my the picture of tire marks. I’m assuming someone before me did that and he tried to blame it in me because I didn’t purchase insurance.
Mohammed HGreat customer service.
JARRETT SVery friendly staff.
Deb RIt wasn’t the location that was the problem. The app wasn’t working. The online person couldn’t help us. I spent 45 minutes of my rental period trying to get the app to work so we could get the truck. I had a good signal so that wasn’t my issue. There was also another person there having the same problems. The check in and check out times are too inconvenient with all the steps. I’d rather rent and deal with a real person than the mobile experience. I also believe I should be refunded for the period I didn’t have the truck. That would be fair.
Tara KThis was an absolutely smooth and very positive experience. Raj explained everything with patience and answered all the questions that I had. The vehicle was well maintained and without any issues. I’d also recommend this location to purchase any move related supplies. Thank you Raj and U-Haul team!
Asif RThe truck had an exhaust leak that got progressively worse over the 3 days we had it. It was clean and well maintained otherwise.
William MTrash in the parking lot when I arrived and even more trash in the parking lot the day day when I turned the truck in. Truck needed service and horrible customer service at this location.
David ARaj is the best!
Marlon Jit would be nice to have after hour dedicated rental return location clearly marked...
Kanchana JThe location doesnot have a lockbox to pick the key but have the facility to book over app. Makes no sense. When we arrive at the location the app says I have to meet the store keeper in person to get the vehicle the next day. But, my reservation was CANCELLED without any information to me. But you have my cad on file. Why would you do it? I lost money by getting the movers ready since the truck pick up was confirmed. The store keeper expects me to know these rules of U Haul. Donot expect customers to know your process. This is a very horrible experience. Never again to this center.
Mohamed IRaj patel was great
Mazhar SWe were finished with the truck around 8:00 pm and returned it to the location. We tried using the Uhaul app and it would not open on 2 different phones. I received a text from Uhaul that Uhaul could verify the equipment the next day for a $20.00 convenience fee. I don't understand when the Uhaul app does not work how Uhaul could charge a $20.00 convenience fee. We parked the truck at the location that night and had to drive back to the location the next morning to check out. The location and service at the location is great but Uhaul needs to work on the Uhaul app.
David AI have rented two trailers recently. One was a round trip with the trailer and the second and most recent was a one way trip with a car carrier. In both cases the gentleman at the Alpharetta location was extremely helpful and went out of his way to insure things were safe and clean. He even helped me on the return of the one way rental of the car carrier when the location of the drop off of the rental was a bit of a nightmare. Without his help I’m not sure I would be responding to this.
John Rthe proprietor was very kind and accomodating. I will DEFINITELY take my business there in the future.
JW DThe only problem I had was that when I dropped the truck off in blairesville I wasn’t able to finish the form to drop the truck off. I took all the pictures needed and can send them via email.
AIDEN DThanks
basit hRenting the truck and equipment was very easy and convenient. Store rep was accommodating and explained everything thoroughly.
Jenny Fit is tight entering parking lot
Kevin NSuper nice and extremely helpful. I’m going back to this location for sure.
John RGreat customer service
Kevin BThis location is great. Owner always willing to help with advice. Stopped by to see him before going out of state to pick up the trailer (returned to him) and he checked out my hitch, lights, etc to make sure I was ready.
Wayne MIndian guy was super rude. I felt rushed like he just wanted me out of there. Horrible service. Will not give Indians my business in the future.
Nadia AEasy pick-up! Clean trailer and blankets. Efficient and friendly service.
David DI would HIGHLY recommend this U-Haul location. The manager could not have been more pleasant and helpful. Simple, easy and efficient all the way around. They didn't have the size I initially wanted. As it turned out, getting a slightly bigger truck was to my advantage in ease of loading and overall space to accommodate the sheer volume of stuff my offspring needed me to move :) I handled the entire apartment in one load vs. multiple. Will definitely use again.
Joseph BService and vehicle were great.
TIMOTHY SVery organized and efficient location
tim tThe equipment was cleaned but the cargo roof leaked and our new furniture got wet.
DAVID ARaj is great
Fran WThe cargo van smelled, was dirty, and needed an alignment. The workers was funny, and friendly.
Charles S