Customer Reviews for Park Street Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Park Street Storage
faith m. on
I rented a $20.00 truck that came to almost $74.00 for fewer than four hours. There are way too many hidden expenses.
melissa l. on
super friendly very clean truck and location
JASON S. on
No room for improvement. Everything went as smooth as can be. The guy behind the desk was friendly and helpful
RAHUL S. on
Not sure whether this is the locations fault or uhauls but I did not receive instructions for how to get the truck after hours, and I had to come back the next morning after losing moving time
Jason J. on
Very easy drop off experience.
RON S. on
Pick up was quick and very efficient. This is my new rental place for this area. Thank you!
Samuel B. on
This location at 1701 S. Park St is WAY better than the one downtown at 600 W. Washington Ave. This location was not crowded at all and I got great service in a timely manner. The one at 600 W. Washington Ave always has a long line and only one Uhaul employee helping people. I'm already recommending the 1701 S. Park St location to friends and family.
Mary S. on
Ryan was awesome to work with. Got me set up and on my way quickly.
chris c. on
Nothing . Person at the counter was very nice and helpful. Thank you!
kimberly r. on
I was very satisfy.
Timothy N. on
The only issue was that I used the app and my reservation expired because I showed up late. Had I known this could happen, I would have adjusted my schedule. There should be some kind of fail safe to allow a renter to alert uhaul that they will be late to pick up their truck. Moving is not an exact science! Otherwise everything was great.
BONNIE S. on
Nothing! The staff was professional and helpful as needed.
Austin W. on
Park St Storage takes care of their customers and is the most convenient spot in Madison to rent from. Easy-in and easy-out. The whole process took under 5 minutes. Thank you!
Dale B. on
Staff was friendly and very helpful. This was my first visit to this location and I would recommend larger signs to mark the office entrance.
Emily G. on
The van we rented was not acceptable. It had a cracked windshield which we were ensured ‘won’t fall out on you.’ We were going to be charged the gas refill charge even though we weren’t below the line that was shown to us. Service was subpar. We will not use this uhaul location again and will encourage friends to not use it.
Patrick A. on
Went really well. Easy in and out. Truck ran good service was prompt and attentive.
AKAL R. on
Just put some coffees rest all good
Teddy S. on
Good people
David E. on
Very kind and helpful!
Emily G. on
Truck was not available where I had reserved it.
Robert G. on
Hooked it up for me and Unhooked it for me. I appreciate that, thank you
Aubrey G. on
The staff was very helpful.
Cari S. on
The trailer that was assigned to us was in very poor condition. The attendent agreed with my husband and switched our paperwork and gave a new trailer. Thank you so much and we will recommend U-haul to everyone!
Charles S. on
This was just what I wanted from a uhaul location!
Ronald O. on
Dropped off on a Sunday, but its hard to tell where to drop things off.
Erik F. on
I had an absolutely great experience. The truck was ready right on time, and the staff person was super helpful and friendly. Returning the truck after hours was super easy, and it helped a lot that there are several gas stations close to Park Street Storage for refueling trucks before returning them.
Philip M. on
Dave and the rest of the staff were very helpful and accommodating. The facilities are extremely clean and secure. They were able to provide a trailer & truck when we needed them. Highly recommended.
anthony s. on
Everything was great. However, the lighting was a little poor when I was inside my unit. So I had to bring in my own lamps. But the guys were kind enough to bring in power lines for my lamps.
jim n. on
The young man Dave was extremely helpful. I would highly recommend him in this location to anyone. Also the drop off site in Fremont Indiana was welcoming and supportive as well. Unbelievable service on both sides.
Thomas C. on
UHaul stole an hour and a half of my precious moving day time. I originally had a pickup location 10 minutes from my house. The day before my move UHaul changed the pickup location to 50 minutes from my house. That's unacceptable.
Karen M. on
Keep up the good work!
David P. on
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alan f. on
I was given a truck with 5/8 of a tank of fuel and had to put gas in to complete my trip. I filled it not knowing how much fuel I would use. $60. In fuel added. Used less than 1/4 of it. I was politely told there is nothing he can do to provide a credit for the fuel I added but did not use. I think that sucks. It should have been rented with a full tank. It’s a cheap way to earn income and inflate my net rental cost.
Clarisse v. on
Booking my rental was not smooth. I wanted to book online but that option wasn't available. I did not have the ability to install the app on my current phone so resorted to calling. Please keep/reinstate online booking as an option.
Janice M. on
The young man who helped me was courteous and went out of his way to make sure I had what I needed.
Michael P. on
The staff member who assisted me was extremely helpful during a stressful time. I hope I will not need a moving truck any time soon, but would use this service again if needed. Thank you again!
Thomas B. on
I would not recommend this location to anybody the gentleman that checked me out accused me of taking a picture of my gas gauge at a different time than my time of pick up and charged me extra for gas very rude very distasteful all around poor experience at this location will not go back ever
William V. on
Worked out perfect for where we live! Thanks!
karrichie w. on
This isn’t by far one of the cleaniest U-Haul facilities I have been to the employee that I worked with was quick accurate and amazing. I appreciate this place and will recommend it to everyone.
CHRISTOPHER M. on
Kept my stuff there for much longer than expected and had very friendly interactions when it was move-out time.
Tony J. on
Have the equipment customers reserve ready and available for them as advertised.
Gloria T. on
This facility was so amazing, I'd live here! It's super clean, has an easy-to-use loading dock, and even has a bathroom! It's easily the nicest storage facility I've ever used. Nice staff, too.
WILLIAM C. on
More U-haul advertising on the front of the building. Without GPS, we may have driven right by the facility. Other than that everything else was fine.
Thomas H. on
Even though we were there a short time everything was very clean and secure. Thank you very much for the present experience
Angela S. on
This facility is well maintained and very safe!!! Definitely worth the money and will be using them again!
camilla g. on
The gentleman at the front was incredibly kind and informative and helpful as I also rented a u-haul van. He should get a raise!!
Iseult G. on
thanks!
LISA A. on
The storage unit served us well for our two years away. We were sad to learn that mice occupied some of our boxes (with handle holes) and a bureau. Cleaning was not fun. The mice ruined some fabrics.
natalie s. on
All was great! Thanks so much!
Derek G. on
I really don't have any complaints. The facility was clean and perfect for my needs. The staff was always helpful. I would use this place again.