Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this U-Haul location was excellent. Allowed me to make sure that everything was properly set for my experience.
great and convenient customer service.
Thanks for good service over 10+ years.
It would be nice if the inside mask mandate would have been followed
Very rude gentleman, not a good way to treat customers
It is frustrating that you changed my pickup location to be so far away from my move when there are several U-Haul pickup locations by my starting and ending address. Not only is it inconvenient, it also meant that I had to pay extra mileage to and from the site I did not select. Also, this is not a great pick-up location coming from the north, since you have to make a U-Turn to get to it.
I reserved a truck at another location. 30 minutes before my scheduled pickup I got a text that my pickup location had been changed. I wanted to return to the location where I had rented, told that would cost $300+. I drove 5 miles. Your system says I burned 2.5 gallons? The gauge looked exactly the same to me. Truck was great. Rental price was too.
The staff were very friendly and professional. However, the vehicle was not wiped down and I could see dirt and sticky cupholders. I would recommend this place to a friend but hope that the staff can double check equipment before renting it out.
Free donuts? Seriously, it was a very smooth experience, no issues whatsoever.
Very poor customer service. As convenient as the location is, I'm not using it again.
First the location was changed and we were charged for the milage of the location change. Second customer service was terribly unfriendly at this location. Third the we returned the truck during business hours and the doors were locked.
The location was fine the service was good. The issue is where we had to pick up the truck. Got a call the day before pick up to tell us the truck wasn't 10 minutes away As originally set up but a hour away. NOT GOOD!
Nothing
You guys continue to be very professional. I enjoyed the uhaul experience.
It is difficult to get anyone on the phone. Overall this was great. Truck was not maintained as well
Person we worked with was fantastic, very nice and accommodating.
Very personable, professional & effecient! Quick & easy
Service was great, no complaints.
Nothing really. The employee that was helping was very nice and helpful
randy was nice and we had a issue with the unit and he gave me another unit i had a good time at that location .
Poor coverage for app in the lot; was able to check out but not to check back in on return.
Very good service,
Great services. Thanks again!
Telephone CSR rude. Kept interrupting to talk over me. This after my pick up location was changed. No one called from UHaul. Never rent from UHaul.
Unable to use the mobile app to check in - had to wait until store opened.
Fanstastic customer experience. Really enjoyed the rep we worked with and thought he did a fantastic job by us.
This is Madison's best U-Haul location. Excellent service and the vehicles are always pristine. Really appreciate the team there!
I am already very satisfied with this center and will recommend others about this center. Thank you.
Nothing it was great!
Everything was efficiently done. Filled out info online the day before. In 10 minutes we were out and travelling. Rep was polite and friendly. No improvement needed for this visit.
This location made my move possible. I had an online storage unit reserved for the Warner Park Uhaul location, which was not honored. In desperation, I called the Park location and they extended the time on their truck until the next morning to help out. Luckily, I was able to move in early after discussions with my landlord and didn't need storage. Thanks to the Park location, the stress from the move was reduced immensely.
The staff was very helpful. They called me back the next day before they even opened to let me know a trailer was available.
Don't yell at your customers, improved customer service greatly at this location. Will not be coming back here.
A little better signage on the property showing where people go when doing an in person return. This location is positioned a little strange. Staff there very great. Easy return.
You need to work on your website. I couldn't do the end process. Also I tried booking this on line and your system wouldn't complete. Also 800 number you sit on hold for over 30 minutes
The person who helped me yesterday was perhaps the worst customer service experience I've had to date. He was rude, unhelpful, dismissive, and snide throughout the process. My friend and I were shocked at the level of resentment evident in this man and walked out of there and immediately asked each other "what was that?" I will not be returning to this location.
They were very busy. I feel like they need one or two more workers there.
Everything functioned fine. It's a good business in an average light industrial area
We did have a problem with a wiring harness but the team was able to switch me out to a different trailer and we were on our way. Great service!!
If you request a truck for 24 hours, either honor the request or let the customer know that it will be something else so they can plan accordingly. We ordered a truck and ended up with an inadequate van because the truck we rented was rerented early in the morning.
3 people working. 1 man let in before open, who took the longest. The main guy at the computer was very professional. The older gentleman who brought me to the truck very professional. The other older gentleman? Spent alot of time at his computer. Mostly not and or barely wearing a mandated mask. The one really active thing I saw him do was stretch, scratch his balls and thank everyone for being patient. Then back to ignoring the world. Its a world of Covid. Act like it. I bathed in sanatizer when I left.
Changed my location, vehicle was late, stood in line for 30 minutes because 1 person is working the counter on the moving day of the city, this company is pathetic.
We had the best experience here. The staf was very polite and very effient. Thank you very much.
Very pleasant experience compared to using the location by Home Depot which I've used several times in the past. That location has never been very enjoyable.
Everything went well
Dave and the rest of the staff were very helpful and accommodating. The facilities are extremely clean and secure. They were able to provide a trailer & truck when we needed them. Highly recommended.
Everything was great. However, the lighting was a little poor when I was inside my unit. So I had to bring in my own lamps. But the guys were kind enough to bring in power lines for my lamps.
Kept my stuff there for much longer than expected and had very friendly interactions when it was move-out time.
This facility was so amazing, I'd live here! It's super clean, has an easy-to-use loading dock, and even has a bathroom! It's easily the nicest storage facility I've ever used. Nice staff, too.
Even though we were there a short time everything was very clean and secure. Thank you very much for the present experience
This facility is well maintained and very safe!!! Definitely worth the money and will be using them again!
The gentleman at the front was incredibly kind and informative and helpful as I also rented a u-haul van. He should get a raise!!
thanks!
The storage unit served us well for our two years away. We were sad to learn that mice occupied some of our boxes (with handle holes) and a bureau. Cleaning was not fun. The mice ruined some fabrics.
All was great! Thanks so much!
I really don't have any complaints. The facility was clean and perfect for my needs. The staff was always helpful. I would use this place again.
