Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure tire sensor &gas caps are working properly
SHEILA W
Rating:
5.0
Customer did not leave a comment.
Eamon D
Rating:
1.0
U-Haul messed up my reservations and I received a call from this location. They did not greet me, did not identify themselves, and simply told me I was late to return my truck in a very rude manner. I assumed this was for U-Haul and told him I specifically asked for the U-Haul for a few days. They did not try to understand the situation or try to resolve the issue and continued to tell me I’m late. I again explained the situation that my reservations were completed wrong initially and this may be the issue again. They did not acknowledge me or say anything and just hung up on me. Absolutely unprofessional.
Chevana V
Rating:
2.0
Customer did not leave a comment.
Timothy B
Rating:
4.0
Customer did not leave a comment.
Thomas Z
Rating:
1.0
The guy working offered no greeting, I wasn't sure if I was even in the right door because it's a multi unit facility.
He mumbled and have huffs of attitude, like I was not only inconveniencing him, I should know the process of pickup, without him telling me or guilding me. If he is an employee, he should be fired. If he's the owner of the facility, holding a Uhaul dealer's franchise, it should be revoked.
A Corporate uhaul store would never operate this way.
CLINT W
Rating:
4.0
Is good
HUGO G
Rating:
5.0
Customer did not leave a comment.
LYNNE L
Rating:
5.0
Customer did not leave a comment.
Samuel J
Rating:
5.0
Customer did not leave a comment.
Nathaniel H
Rating:
1.0
Customer did not leave a comment.
MALCOLM K
Rating:
5.0
Customer did not leave a comment.
Julie R
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
5.0
Customer did not leave a comment.
Alfredo P
Rating:
5.0
Customer did not leave a comment.
Theodore K
Rating:
5.0
Great place to rent from. Customer service was great
Ann S
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
4.0
Customer did not leave a comment.
Emily T
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
5.0
Customer did not leave a comment.
Bree C
Rating:
5.0
Customer did not leave a comment.
SHANE Y
Rating:
4.0
Customer did not leave a comment.
ANNE L
Rating:
5.0
Customer did not leave a comment.
Deidre G
Rating:
3.0
Customer did not leave a comment.
Rodrigo R
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
4.0
Customer did not leave a comment.
Ti-shauna S
Rating:
5.0
Customer did not leave a comment.
JEREMY H
Rating:
4.0
I made a reservation for 8:30 am at other location but was told they didn't have the size truck we wanted. So, I was transferred to Park Street. Unfortunately, that location doesn't open until 9 am. No one informed me of this.
Susan P
Rating:
5.0
Customer did not leave a comment.
Richard S
Rating:
3.0
Customer did not leave a comment.
CHARLES S
Rating:
5.0
I have been using this location for many year. I'm always treated great,
STEPHEN B
Rating:
3.0
The trailers back door would not close. Had to use excessive force to get it down. I requested a refund since I did not use it and they charged me anyways. Not happy about this
JESSE B
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
4.0
Customer did not leave a comment.
Nola W
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
4.0
Customer did not leave a comment.
Mark F
Rating:
4.0
Slow paced
Steven S
Rating:
1.0
They stole $45 from me
Alec D
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
4.0
Customer did not leave a comment.
KEITH R
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
4.0
It was all good
Loretta W
Rating:
4.0
The facility was clean and very nice. David took care of us quickly and we were very pleased with everything.
Daniel K
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
3.0
The equipment hadn't been serviced sufficiently. It was a tow dolly.
- The straps were frayed and difficult to feed through rachets
- The rachets was very corroded and hard to turn. I bought WD40 and let it soak during the drive. Unloading was much less of a struggle.
- Ramp pins were also sticky
- One of the safety chains was missing the hook. Forcing me to have hook them to each other.
Mark V
Rating:
5.0
Customer did not leave a comment.
Zonxu Y
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
5.0
Customer did not leave a comment.
WILDER C
Rating:
3.0
We were not called to notify of the change in pickup. An email we received the day before was a form email but did not actually show the final pickup location. Did not know where it would be unless we logged in to our account.
Carla S
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
3.0
As usual u haul hate there jobs and it shows
JEAN F
Rating:
4.0
Not very friendly
George K
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
5.0
Customer did not leave a comment.
Cailin C
Rating:
5.0
Great location and friendly helpful employees.
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
5.0
Customer did not leave a comment.
Zoey M
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
5.0
Excellent service
TAHAL R
Rating:
5.0
Customer did not leave a comment.
Mary M
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
5.0
Thank
SHANTE G
Rating:
5.0
Customer did not leave a comment.
Gabriele K
Rating:
4.0
Customer did not leave a comment.
Kelsey B
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
5.0
Great location, good people to deal with and easy handling truck.
WILLIAM C
Rating:
5.0
Easy pickup and drop off. Worker got me checked in quickly. I had forgotten the adapter for the trailer lights at home. They had them in stock for a fair price.
Erick M
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
5.0
Customer did not leave a comment.
BHEKUZALO Z
Rating:
5.0
Seamless rental
Charles M
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
2.0
That truck drove terrible
Julie P
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
3.0
The truck given to me had not been cleaned, there was oil on the floor and dirty boxes scattered about.
David W
Rating:
3.0
I can’t tell you anything as I did not meet or talk with anyone at this location as it was after hours!
Rita B
Rating:
5.0
Customer did not leave a comment.
Isaiah B
Rating:
5.0
Customer did not leave a comment.
Makayla M
Rating:
5.0
Customer did not leave a comment.
Elmer F
Rating:
5.0
Customer did not leave a comment.
THERESA D
Rating:
5.0
Great experience. The manager was very helpful. I had a quick check in and out. No issues. I highly recommend this location.
Leslie W
Rating:
3.0
Customer did not leave a comment.
kristine w
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
5.0
Customer did not leave a comment.
Andrew E
Rating:
3.0
If I left the vehicle with considerably more fuel than when I picked it up, why do you charge me for the additional miles. Honestly that is a huge missed opportunity from a customer satisfaction point of view.
Kevin O
Rating:
5.0
Customer did not leave a comment.
Terri D
Rating:
1.0
Customer did not leave a comment.
KALEA R
Rating:
5.0
let customers know they can return the rental after hours with the night drop box and return feature on the app
Adin G
Rating:
4.0
Customer did not leave a comment.
Cory S
Rating:
5.0
Dropped the truck off after hours so I can’t say much
MICHAEL L
Rating:
5.0
Service at location was excellent. However, the app is horrible and I wasn’t able to check in through the app and it took me 30 minutes to check out through the app after hours.
Peter A
Rating:
3.0
Truck only had half a tank of gas when we picked it up.
Zachary S
Rating:
5.0
We dropped off after hours. Loves the convenience of the app!