The experience is strongly reduced by the hidden, in a text, threat of a $20 "fine" if I did not self report the return after hours, and before an employee found the key in the box and reported it. I believe that many people who are not glued to texts who end up paying that fine because they did not see the email and act on it soon enough. If you are closed, finding the key in the box should be the reporting of the return - as I believe it used to be. I am sure it is written in the teeny tinny language on the contract that most people would have trouble reading even if they wanted to. If this is not a fine, maybe it is legal, hidden theft. Shame on you!!! And if I had not turned it in during open ours and was hit with the theft trap, I might have used more offensive language. I will shop around the next time.
George P.
Park Street Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53713
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Customer Reviews
- 4.0 Average Customer Rating
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Make sure the padlocks actually work: a lock that won't open even with the key is decoration, not security. Label the gas cap with the contents of the gas can, so I don't have to guesstimate how much needs to be refilled. Make it easy for me to authorize more than one driver — yes, even if “the contract's already printed.†Teach your staff what ethanol is, so I can get a straight answer as to whether the truck can accept E10 or E15 fuel. If you use a zip tie to determine whether the dolly has been used, don't provide a pre-broken tie as an excuse to charge me for it whether or not I ever use it!
Alexandra D.Thanks for your polite and clear communication
ROGER M.Easy Peasy - Thanks!
Mike W.They were closed when we got there due to an emergency.
Jay P.