Customer Reviews for ParkDT
(U-Haul Neighborhood Dealer)

Rating:

4.0

No complaints, and I do appreciate your flexibility in my returning the vehicle. I know when I called I got an automated response, but it might have made me feel a little bit better if I'd been able to hear from a human that it was OK that I had the vehicle out longer than anticipated. Otherwise, a good, seamless experience - much appreciated! :)

Rating:

5.0

Full fuel tank makes it easier for customer to top up when returning the truck.Bevsuse customer just have to top up till it’s full.Wgen it’s at a diffferent level apart from FULL, customer have to estimate how much to add and it’s quite difficult

Rating:

5.0

Thank you. The rental process was easy and smooth. Nice person and polite and very helpful.

Rating:

5.0

Thank you!

Rating:

4.0

I was charged extra for the gas whereas I filled the gas to the same level as before the start of the rental

Rating:

5.0

Make more 3 seater vehicles available, with a comfortable middle seat- or maybe just a full width bench seat and 3 safety belts. . We were able to get a 3 seater luckily, but the middle seat was very uncomfortable and not many 3 seaters were available.

Rating:

4.0

There were 3 workers there ready to promptly support customers. This was a change from my prior experience at another location. I was glad to have an easy rental experience and will look to use this location again if needed. Thank you

Rating:

5.0

Very helpful staff. Pick up and return process was quick and efficient.

Rating:

3.0

Pricing is offensive. Extortion

Rating:

1.0

Very bad . They charged me amount what they don’t know why

Rating:

2.0

Employee wanted to leave location before I arrive because he wanted to leave his shift early. Call me 2 x before my scheduled appointment telling me to text a copy of my drivers license and he would just leave the keys somewhere. This was before closing and before my appointment

Rating:

5.0

Great guy, very helpful.

Rating:

4.0

I reserved a regular dolly, which was unavailable upon arrival. Had to make do with an appliance dolly, which was the only one left on site, apparently. If there wasn't any, I would've been extremely dissatisfied. Can be hard to get in/out due to the lack of space in the parking.

Rating:

5.0

It was a great experience, kind worker Clean and tidy

Rating:

1.0

The starter was broken on the truck that was rented to me. When I brought up the issue on the lot the attendant, Nitesh, told me to “turn it harder” and sent us on our way. Ended up stranded in a parking lot for 2-3hrs waiting for roadside assistance who confirmed the truck was in extremely poor condition and shouldn’t have been rented out. Did not get the errands done that I rented the vehicle for and wasted an entire day dealing with it. Will never use this location again.

Rating:

1.0

First of all, My reservation was for 9:00 am and I didn’t drive off the lot with the van until 9:45. There was a huge lineup and just two guys working (not their fault at all because they’re trying as best as they can given the circumstances). There was a QR code to scan for a self pick up but that code didn’t work at all. We finally drove off the lot 45 minutes later only to realize once we get to the apartment that the back door of the van is completely jammed and doesn’t open at all. How the hell am I supposed to move all my stuff now without the back door opening?! Well I have no choice because I have places to be so sure let’s squeeze everything through the damn side! I get on the highway to drop a cabinet off at my mom’s house only to view in the back mirror… THE REVERSE LIGHT WAS HANGING BY A THREAD AND COULD’VE BROKEN OFF AT ANY GIVEN MOMENT?!? Holy hell it could’ve killed someone?!? No one checked the vehicle before hand to make sure that was fixed?! What?! And not to mention the entire vehicle itself just felt completely unsafe to be in - constant creaking and weird noises. This was the second time I’ve used U-Haul and it will absolutely be the last. I will be going elsewhere to rent moving vehicle this was the worst experience ever. EVER.

Rating:

5.0

The young man was very helpful and honest.

Rating:

3.0

The location had an extremely foul odor.

Rating:

5.0

Lots of trucks, helpful staff since I don’t live here, great!

Rating:

5.0

The attendant is very courteous and friendly, a very nice young man.

Rating:

5.0

I highly recommend this location very organized

Rating:

3.0

The location is very convenient. The issue was to find a rental that was clean. We finally found one. But then I was concerned about the size. For the minivan, the description was that it could hold things for a studio/one bedroom. Having a junior one bedroom, my things didn't fit. Although the clerk checked before I left to see if one of the smaller trucks was available to answer my concern, none were. I had to rent a car again to move the rest of my things outside the city. I also felt cheated, because it wasn't clear how much money per extra kilometer would be charged. I booked online, but then tried calling multiple times to see if anything what I had booked would answer my needs. That was back in April. I was only able to speak with someone the day of the pick up, which really affected my plans. More transparency would be appreciated. I now have a $500 bill versus what I thought would be a maximum of $200. Budget-wise that is not good. So, I might recommend U-Haul to friends if there is more clarity and ability to speak to customer service. I think that's a U-Haul wide issue.

Rating:

5.0

The rented moving blankets were a little stinky.

Rating:

1.0

Location was not our pick. And the driver seat adjuster was broken so although we arranged two drivers only one was able to reach the pedals and even then was only just able to reach

Rating:

3.0

That was very expensive

Rating:

5.0

Great customer service

Rating:

1.0

The truck I rented stank like feet and homeless people. This was the second truck I checked out because the first one had the same nasty stink. Really disappointing as I felt I would puke while driving it for 4 hours. You really need to deep wash your vehicles from the inside. The vehicle I got had only 15K km on it and felt terrible.

Rating:

5.0

Me encanta la facilidad del servicio que son muy prácticos y la atención al cliente es de 10 ! Las unidades limpias

Rating:

1.0

I had reserved a dolly and when we arrived at 9am there were none left. The person assisting us also did not say we weren’t allowed to park there and we got a parking ticket. Terrible service.

Rating:

1.0

We arrived on the day to pick up our TRUCK, and had ordered Dollys and Furniture Dollys, and a bunch of Funtiure Covers, we arrived at 9:30 and they had none of the required ordered, So we drove to antoehr location 30 mins away, which then also had only ONE of each of these.

Rating:

3.0

Was told I could drop off my uhaul at another location with no penalty, but then when I went to drop it off I was told to go back to this location. Changed my entire move’s plans because I had to go back to pickup location then get back to where I was moving too + incur distance changes as well. Employee shouldn’t have told me I could drop off at another location if it wasn’t true. Bad experience

Rating:

2.0

The dolly and 10x moving blankets that I had previously reserved had been given to someone else upon my arrival. The interior of the van and dashboard were covered in thick layers of dust. It appears to not have been cleaned for many months.

Rating:

5.0

The location, van, pick up process and return process were are super efficient and easy. Worked great.

Rating:

3.0

The bed of my truck was so dirty, full of dirt, meaning it really ruined the shape of the couch I was buying causing me to have spend a ton of money on a professional cleaning service. As to why I would recommend this location. it's not like there are a ton of places to rent trucks, and this one is downtown making it fairly convenient to get to.

Rating:

5.0

Great all around. Quick and easy pickup and drop off. Truck was almost new and great.

Rating:

5.0

Googled to get to uhal. The experience booking in line was beautiful and straight forward. Easy pick up and drop off. Thank you

Rating:

1.0

I reserved a furniture dolly that was critical to our move which was not at the location. I ended up having to source and purchase a dolly. I was told by the attendant that they only have a couple dollys and it’s first come first serve which should not be the case if it is reserved with our reservation. The van had clearly not been cleaned at all. There was garbage , a baseball cap and dirty Kleenex in the van. I would not rent from this location again.

Rating:

1.0

I got charged $20 more for the insurance that I didn’t choose to pay. When I called customer service I was told some locations don’t ask for insurance and they charge automatically which doesn’t make sense. I had my insurance and could have uses that one. I also got $10 more for fuel that I’m pretty sure the fuel tank indicator was on 3/4 and I brought back it the same level. Very poor customer service.

Rating:

5.0

Easy and affordable. Was able to book with unexpected short notice and was happy with the service.

Rating:

4.0

Hire more staff. Your staff were working SO hard and couldn’t keep up with the demand. There were simply so many customers. We were eventually all taken care of. But it’s disheartening to see a rental facility with only one staff member. Hire more people so they don’t burn out and your customers don’t feel like they are overburdening the one person working.

Rating:

1.0

Slow service, didn’t have the parts we needed. Won’t be using again, the employee looked confused and worked as slow as possible

Rating:

2.0

Pickup was fine although the representative was overwhelmed with people picking up and returning so he wasn’t super helpful. Didn’t know what CAA was when I asked about corporate discounts, o feel like most vehicle-related businesses have heard of CAA? .

Rating:

1.0

I wanted to return my truck early (I have the app and it is a 24 hour location) but the location was completely full of trucks, parked all the way out and completely blocking the sidewalk on a major street (college st). I had to find and pay for separate parking overnight because of this. I found out after picking up my items and driving, that the back door had completely opened itself up all the way. I hope I didn't spill anything onto the roads, and I chalked it up to my error. However, the next day when I went to return, I double checked to make sure it was closed and latched, and to my surprise, it was actually open all the way by the time I got to drop it off. It is a miracle that my stuff didn't all fall out onto the street. These two issues caused me significant stress and cost me extra money associated with this uhaul location. I will not be renting from this location again.

Rating:

5.0

Good

Rating:

3.0

I would recommend the location only because of the good service by the uhaul employees. The location is a tad crowded and busy.

Rating:

3.0

The unit was delivered to me with no gas at all, the least they could have done is leave at least 1/4 gas. Also although the truck worked good, it felt a little old and used.

Rating:

1.0

The laneway leading to the rental area and lot was dirty and filled with garbage and debris. I had to drive over a fallen temporary fence to leave the lot. There was no office or desk and employees were not uniformed so I didn’t know who was a company employee. Employee said I had to use the online return system even though he was not doing anything and could have inspected the vehicle himself and done the car return. The online return system worked but was time consuming. It would be fine after hours, but when an employee is right there doing nothing, it was frustrating.

Rating:

5.0

The staff were very frienldly & helpful. Good experience. Though my last time you charged me $7 for gas when I had in fact put in $10 for the same amount of km , about 3 km in total.

Rating:

3.0

No dollies were available, despite me having booked one. Cost me an extra hour and $50 to source one. Not great on the already stressful day of moving.

Rating:

3.0

No idea why we were charged a cleaning fee. The truck was spotless when we returned it.

Rating:

4.0

I wouldn’t say the location is inviting but it’s got a big lot, so it’s practical for when you want to drop off a truck in downtown Toronto. The attendant was friendly and the drop-off was easy.

Rating:

3.0

You charged me almost $60 I don’t have for gas and I returned it with the same amount I picked it up with. Plus it was very low when I picked it up anyways which forced me to navigate city streets for gas after I got it. For that alone, I wouldn’t reuse your service. Which is too bad because the people and phone support were really great, which sadly is hard to find. So big negative on specifics but the people element which carries the most weight… is a huge positive. Side note on question of clean truck. I did answer yes but the back did have a lot of debris I had to clean out. Cab was clean.

Rating:

1.0

Requested 12 moving blankets/pads. Only received 5 & they were wet & unusable.

Rating:

5.0

When I arrived, vehicles were double parked because a previous user didn't leave their keys. This delayed the start a bit, but the attendant was kind, courteous and apologetic. I believe his name was Haseem or Maseem. He did a great job. Steve

Rating:

1.0

Clean up the entrance, absolutely disgusting. As well as, I was provided a U-Haul with 20km of gas left.. this rental is downtown Toronto with min gas station locations near by.. barely made it to a station in time to fill up.. Prior to this recent booking.. the Last time I used this location they cancelled my rental 2 minutes AFTER my time of pickup and still charged me for it.

Rating:

2.0

This is the second time I have rented a truck with in a year and again bad experience. First time they canceled my truck (different location) Second time I had plan pick up at one location close to my location but then was told to go to an other location across the city this was extremely out of our way and was inconveniented. I had to arrange a ride to go to other location. Was very upset. Bad service.

Rating:

1.0

Car park full when dropping off and customer service wouldn’t help in any way. Only option was to drive it home and then drop it off the in the morning or decide myself to park it on the sidewalk and risk getting it towed at my expense. Terrible service.

Rating:

1.0

there want anyone st the location. there were no blankets and dollie’s as requested. terrible service.

Rating:

3.0

I would provide details of finding the laneway to the parking lot entrance. I went around the block but was able to get there. There were no people onsite on drop off

Rating:

1.0

There needs to be someone managing the parking lot. I was stuck in the lot for over an hour returning my vehicle because some people did not pull all the way in to park and there was not enough space for all the trucks that needed to park there.

Rating:

5.0

Convenient location and excellent, friendly, service. Feel bad for the lone customer service rep having to oversee dozens of vehicles!

Rating:

3.0

Issue with damage to equipment, was incorrectly charged for that damage, poor pickup

Rating:

4.0

Tim Hortons cap and spilled coffee in the driver door

Rating:

1.0

Awful and I'm pretty sure they over charged me

Rating:

4.0

The attendant who helped us was very understanding and helpful around any questions we had. It was the first of the month, so a chaotic time for Uhaul and he made the process smooth and effortless.

Rating:

1.0

abdominal service