Customer Reviews for ParkDT
(U-Haul Neighborhood Dealer)

Rating:

4.0

An efficient location for pickup and drop off and the guys running it were great.

Rating:

4.0

I had trouble with the seat adjustment as a short person I always have to push it forward, the staff person was very helpful but it got stuck and wasn't ideal. I'd appreciate checking those sorts of things as it is a safety factor for me to reach the pedals. I ended up putting something behind me.

Rating:

1.0

Deeply concerned when picking the vehicle up. I was unable to drive the vehicle off the lot without filling the gas tank out of concern that I would not be able to drive safely to the nearest gas station before running out of gas. The gas tank was nearly empty (10Mi to empty). Considering I returned the vehicle more then (32Mi to E) what I retrieved it as I should not have been charged the additional 50.88 fuel surcharge. Requesting that this money be returned. The associate had also communicated that I would not be able to drive it to other locations without first filling it with gas. This was incredibly troubling.

Rating:

3.0

Trash left in vehicle

Rating:

3.0

I booked 1 furniture dolly to move. When I went, They didn’t have any dolly for me. It made my move very difficult because I did not have time to find a replacement dolly. I would have got it from somewhere else or bought it from home depot if Uhaul couldn’t provide me the dolly. I hate that I was left hanging at the last moment. Truck was nice and clean.

Rating:

1.0

Worker at that location was hardworking but the location is cramped with units yes I get Toronto is space challenged but that’s crazy

Rating:

5.0

After finding the person in charge of the location, everything went super smoothly and quick. Maybe adding some notes about how to find him or wearing a “U-Haul” badge would make that step easier.

Rating:

5.0

Quick and easy

Rating:

3.0

The hitch plate on the truck, and several bolts required for securing the vehicle to the trailer were so loose that the bolts would slide back and forth in the holes when I pushed on them with my fingers and I could unscrew them by hand. Thank god I did a safety check before loading my vehicle as it surely would of fallen off on the highway during our 1700km trip. We also had an unsecured tail light which did fallout during our trip. The truck itself also had a massive alignment issue which at times made it hard to control.

Rating:

3.0

Convenient location for drop off. Could use more lighting in the area for safety. Was after hours so did not deal with personnel. Location of dropbox for key should be communicated to the customer.

Rating:

1.0

I don't understand the fee. I filled the gas reserve tank to 3/4 when I was required to leave it at only around 1/2. I was then charged an extra fee for more mileage, which bumped up the total pay to 75+ dollars. This extra charge is far too much, and I honestly do not want to use U-Haul anymore because of this ridiculous charge. Gas was really expensive and the extra gas I paid for left me with a 100+ overall charge to use this UHaul.

Rating:

2.0

The guy working there was a bit rude. He made me pull the truck all the way to the back (his job in my opinion). And then was salty when asked if I filled it back up with gas. It was a downtown urban drop off and no gas stations nearby. So he said with attitude there will be a fee. I understand that but he doesn’t have to be abrasive about it. It had less than half when I picked it up. Over 1/4 when I returned it. The biggest issue I have is you changed my drop off location back to near where I picked it up and I had paid extra to do a 1 way. The. I had to call in and be transferred 3 times to get a location closer to where I originally booked. And your reps were trying to upsell me when they should be simply solving the problem you created. Do better. Learn about CX and think about your customers not just yourselves. This was a UHaul head office problem that you should address.

Rating:

5.0

Confusion on drop off. Please have return procedures explained at beginning of rental.

Rating:

1.0

Terrible experience, truck wheels werent aligned, had steering issues and turned right on its own

Rating:

5.0

lots of variety, very friendly and knowledgeable crew. would just note that this location IS downtown so might be more difficult to maneuver larger trucks (15"+)

Rating:

5.0

The boys working at the college location are just a joy and very knowledgeable. They care about what we need. As a business owner, they ask questions that we didn’t even think of.

Rating:

1.0

I got a van that was incredibly dirty, covered in feathers, dirt, and sand. I couldn’t load my belongings in that condition, so I had to clean it myself before using it. This is disappointing, U-Haul.

Rating:

3.0

getting out of toronto is never fun, but having the location by Spadina made it a hell of a lot easier to get onto the gardner.

Rating:

3.0

The location is convenient but the lot was difficult to enter and exit especially with multiple vehicles in the lot. I would recommend not parking vehicles in the driveway into the lot. The staff on site were helpful and professional and the pick up/drop offs were smooth and quick.

Rating:

5.0

The gentleman that assisted myself and parents was professional and kind also fast and efficient.

Rating:

2.0

Ac didnt work

Rating:

4.0

The equipment that we rented 15ft truck was fairly new. The staff were efficient and prompt. Accomodated a last minute change from 10ft to 15ft truck. Overall, the lot was good. Only reason for lost star was due to return after hours. It wasnt clear where to park as the lot was full and blocked by other returned uhauls. Ended up parking on the street and then ended up getting a parking ticket.

Rating:

5.0

Nothing - all great!

Rating:

1.0

Staff on site were incredibly rude. Getting ahold of Drew was impossible until the day of the move. The movers I order through U-Haul never showed up. The U-Haul itself was dirty filled with left over food and garbage. I have actually never had a worse experience. Moving is wildly stressful and dealing with the main people we need in order to make it happen shouldn’t be this hard. Makes the entire experience ten times worse.

Rating:

4.0

It is pretty crowded there. I was happy the attendant moved the truck and pointed it in the right direction for exit. Otherwise it was a smooth transaction. The vehicle had some dust and sand in it but really, I was just moving boxes so not an issue. Suggest cleaning the inside of the windshield and dashboard. Will rent again.

Rating:

4.0

I would have appreciated a clear communication on exactly what to do upon equipment return. Such as, personnel will handle the rest so just drop the equipment on return and expect a receipt from u-haul and that the customer doesn’t have to do anything

Rating:

2.0

The fella working was a nice guy but the lot was a mess and the truck was filthy. No office to do business in. If it’s raining you’ll be standing in it as you get your paperwork done. Also way too cramped.

Rating:

2.0

I was surprised to find how shady the whole experience was. Location was hard to find, no actual office for staffs to check people in. It was so busy that the staffs didn't have time to clean the trucks. No dollies when asked.

Rating:

3.0

No actual office,

Rating:

1.0

The parking was full and all the trucks parked at public street . I had to wait 2 hours in my truck waiting for the office to open just to make sure that I wouldn’t be charged extra for something that I don’t have a fault in it

Rating:

1.0

Truthfully, this is a parking lot with a series of trucks and vans and a group of individuals who have ZERO skills in terms of managing the people who are waiting to get a truck or van. They did not have the vans people needed, they did not have the dollies i requested or the blankets, and they were literally working off of their phones. It was perhaps the single worst experience I have ever had in terms of getting a truck. Truthfully, if i wasn't totally reliant on getting a van there and then, I would have walked away. Based on the absolute chaos that was happening there, people were frustrated, angry and truthfully, i woudl not be surprised if my Credit Card information and personal ID wasn't somehow compromised. I could not give you a more negative rating.

Rating:

4.0

I really appreciate how quick and efficiency of the experience, but the only concern I had was the car it self had old coffee stains and dirty on the console

Rating:

1.0

Didn’t have equipment and the people there were not helpful at all. The truck came with no gas and they didn’t warn us at all.

Rating:

5.0

Great stuff and awesome service, easy in and out, well done

Rating:

2.0

Helpful staff but not a clean or inviting location. Hard to find

Rating:

3.0

Had to call in regarding the bill. Had my questions answered and the bill adjusted accordingly. Helpful representative.

Rating:

3.0

Clearer signage with instructions would help since there are no personnel on site.

Rating:

1.0

I don't recommend this place. My car was dirty and they overcharged me. I scheduled a 6 am pickup and there was no way to get the keys until 7 am, and even then they charged me for an extra hour. I'm very disappointed with this location.

Rating:

5.0

Probably the nicest guys I’ve ever met

Rating:

2.0

Truck was not clean, Garbage old food and dirt behind seats,

Rating:

5.0

Spadina lot man couldn't have been more helpful 👍👍

Rating:

1.0

I am not happy. I picked up the vehicle today and did not actually get to view or sign the contract until it was sent to me by email afterwards. When picking up the U-Haul, the tank was almost empty, requiring me to get gas immediately, as you can see from my timestamped photo from the time of pickup, the tank WAS NOT 7/16 full as the drop off receipt indicated. I filled it well over was required. To add insult to injury, I didn't realize this until I was overcharged now, but the mileage on the rental agreement was incorrect, as you can see from the odometer from the time of pickup, the mileage was 36015, but on my drop off receipt, it indicated the starting mileage was 35951. I was charged for an extra 64 miles I did not drive. I am extremely disappointed with the frankly predatory practices of not being able to verify for myself the mileage and gas level before a receipt was sent to me without my signature.

Rating:

1.0

I had opted for a CDW insurance, and there seems to be a bit of damage on the truck, maybe happens due to parking in heavy rain with low visibility. I am not getting any response from this location even though I have left a text. I have a receipt with the damage repair charges on it. The insurance agent told me that uhaul should cover the cost of damage. This issue is not resolved and I am not able to make the correct payment.

Rating:

3.0

The representatives were difficult to communicate with and antisocial in our interactions.

Rating:

4.0

Very happy with how everything went.

Rating:

5.0

Could you mark real working hours in Google?

Rating:

4.0

The lot certainly could use a good sweeping up/Spring Cleaning, but the staff were good dudes and despite having all those trucks crammed into that back alley lot (with only one a single lane for both entry and egress), they ran a pretty well-oiled machine; seamless pick-up and drop-off in a more-or-less convenient location (except for how crammed the lot is/how narrow the laneway is)

Rating:

4.0

I always find your staff friendly and helpful, the location is very convenient. Picking up is smooth, occasionally returning is complicated by the fullness of the lot and quite a squeeze, but overall it is great.

Rating:

4.0

Maybe just let them know that it'll be pretty hands-off, i.e. there's no building to enter per se

Rating:

3.0

Have more instructions on pick up as there isn't an actual/physical customer service area.

Rating:

4.0

Sai was wonderful and extremely helpful with me. He also helped remove a lock when keys were lost.

Rating:

3.0

The drop-off location is tucked away and can easily be missed. Everything is done through the app, except when I tried to setup an account to complete the return, the system kept giving me an error message that there was an issue on Uhaul's end. I dropped off the key in the grey box and eventually got confirmation, but not a great drop off experience

Rating:

3.0

Very tight parking lot - and only after finding someone did we get help.

Rating:

5.0

Great location - we have used it before. The person there was helpful and got us our truck quickly while explaining what we needed to do.

Rating:

4.0

A bit hard to find but spacious parking lot!

Rating:

1.0

The location is sketchy but we received wonderful service!