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Nathan W
Customer Reviews for ParkDT
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The unit was delivered to me with no gas at all, the least they could have done is leave at least 1/4 gas. Also although the truck worked good, it felt a little old and used.
Werner MThe laneway leading to the rental area and lot was dirty and filled with garbage and debris. I had to drive over a fallen temporary fence to leave the lot. There was no office or desk and employees were not uniformed so I didn’t know who was a company employee. Employee said I had to use the online return system even though he was not doing anything and could have inspected the vehicle himself and done the car return. The online return system worked but was time consuming. It would be fine after hours, but when an employee is right there doing nothing, it was frustrating.
Miranda BThe staff were very frienldly & helpful. Good experience. Though my last time you charged me $7 for gas when I had in fact put in $10 for the same amount of km , about 3 km in total.
ROBERT BNo dollies were available, despite me having booked one. Cost me an extra hour and $50 to source one. Not great on the already stressful day of moving.
Nico vNo idea why we were charged a cleaning fee. The truck was spotless when we returned it.
MARK LI wouldn’t say the location is inviting but it’s got a big lot, so it’s practical for when you want to drop off a truck in downtown Toronto. The attendant was friendly and the drop-off was easy.
Bruno FYou charged me almost $60 I don’t have for gas and I returned it with the same amount I picked it up with. Plus it was very low when I picked it up anyways which forced me to navigate city streets for gas after I got it. For that alone, I wouldn’t reuse your service. Which is too bad because the people and phone support were really great, which sadly is hard to find. So big negative on specifics but the people element which carries the most weight… is a huge positive. Side note on question of clean truck. I did answer yes but the back did have a lot of debris I had to clean out. Cab was clean.
Robert DRequested 12 moving blankets/pads. Only received 5 & they were wet & unusable.
TODD AWhen I arrived, vehicles were double parked because a previous user didn't leave their keys. This delayed the start a bit, but the attendant was kind, courteous and apologetic. I believe his name was Haseem or Maseem. He did a great job. Steve
Steve PClean up the entrance, absolutely disgusting. As well as, I was provided a U-Haul with 20km of gas left.. this rental is downtown Toronto with min gas station locations near by.. barely made it to a station in time to fill up.. Prior to this recent booking.. the Last time I used this location they cancelled my rental 2 minutes AFTER my time of pickup and still charged me for it.
Christie RThis is the second time I have rented a truck with in a year and again bad experience. First time they canceled my truck (different location) Second time I had plan pick up at one location close to my location but then was told to go to an other location across the city this was extremely out of our way and was inconveniented. I had to arrange a ride to go to other location. Was very upset. Bad service.
Jeffery HCar park full when dropping off and customer service wouldn’t help in any way. Only option was to drive it home and then drop it off the in the morning or decide myself to park it on the sidewalk and risk getting it towed at my expense. Terrible service.
David Tthere want anyone st the location. there were no blankets and dollie’s as requested. terrible service.
JONATHAN NI would provide details of finding the laneway to the parking lot entrance. I went around the block but was able to get there. There were no people onsite on drop off
LAURIE RThere needs to be someone managing the parking lot. I was stuck in the lot for over an hour returning my vehicle because some people did not pull all the way in to park and there was not enough space for all the trucks that needed to park there.
JARED PConvenient location and excellent, friendly, service. Feel bad for the lone customer service rep having to oversee dozens of vehicles!
Scott WIssue with damage to equipment, was incorrectly charged for that damage, poor pickup
Guang WTim Hortons cap and spilled coffee in the driver door
Roshan VAwful and I'm pretty sure they over charged me
TROY DThe attendant who helped us was very understanding and helpful around any questions we had. It was the first of the month, so a chaotic time for Uhaul and he made the process smooth and effortless.
Laura Pabdominal service
INGRID FAbsolutely unacceptable experience. U-Haul charged me over $1,300 for damage that was already present when I picked up the truck. The tailgate was visibly dented — I took a photo as proof and called their office immediately (it was closed at the time). Despite this, they still billed me for it. I did everything right as a customer: documented the damage, attempted to report it, and returned the vehicle on time. Instead of acknowledging this, they hit me with an outrageous fee. It feels like they're preying on customers who don’t document every scratch. This is either negligence or a scam. I will never use U-Haul again — and I’ll be warning others to take photos, make calls, and avoid their services whenever possible.
Conor HMy experience renting a truck at this location was seamless. The attendant was very helpful guiding me through the process, the vehicle was clean and in great condition, the applicable charges were clearly stated and any additional options explained. I would recommend this location to others and consider using it again in the future.
YOLANDA SThe location was blocked by Construction with pylons. Due to the level of noise the construction workers attention could not be made in reasonable time and I was aggressively honked at while trying to enter. When you knew there was construction (they advised me that you were made aware and shortened your hours) you should've closed up completely OR advised customers with a reservation. I had to go around the block 3 times to finally arrive then wait 15 addl mins while the other person helped and another few minutes trying to find a van that wasn't filthy - they all were. I sent a complaint to reverse the $19.95 rental rate and got an email response that has 3 links in it and all it does is take me to the login screen for uhaul and nothing further. Very frustrating.
SHEILAh MThe truck was filthy, I couldn't put my things in without them getting dirty, even the front was dirty. The least you can do is clean them before renting them. What's more, the front brakes clearly need to be revised: the steering wheel shakes as soon as you apply the brakes.
Salim AThis location has been a pain every time. I am a disabled wheelchair user for context. I had to wait 20 mins in the cold to pick up my vehicle. There was only one staff to help 5 customers. When returning- there was no staff on site on a Monday. The location entrance was blocked by city vehicles. I circled 3 times searching for an alternate entrance. Despite calling multiple times, U-Haul could do nothing about this blockage either or offer an alternative entrance or offer to change my drop location without a fee. I had to park on a busy city street and hurt myself walking to talk to city workers myself to access the entrance. This took about 45 mins in the cold and harmed my body. Do not recommend this location if you want a fast pick up/drop off experience.
Brennan RGreat service by the gentleman that helped me at pick up and drop off. Very helpful!
Adnan NThere is no office type space for the Uhaul employee to work in, just an empty parking lot. There is a portable there but it is not useable because of power or something. There is a lot of garbage build up around the key return box, which makes it a bit annoying to get to. The guy that works there though is always around when you need him and very nice and helpful. I wish he had some shelter.
ADRIEN WI can't think of anything. The service by staff was excellent and very fast. The prices were good. One can't ask for much more. Thank you!
ROBERTO SAmazing location. They have communicated very well.
Kenneth KGood service , good truck
Robert BEasy convenient drop off
DAVID NPathetic! Drove 8kms, charged me 19litres fuel and after complaint they brought it down and said I used 7 litres. For 8kms it should hardly be 2 litres, while the amount is trivial, the resolution and customer service is poor!
ROHIT KThis location should not be operating. It is grossly understaffed. Waited an hour along with MANY other customers. Will never return and have advised everyone I know to steer well clear of ever using it.
Matt CMore staff to ensure prompt service
George MI rented truck for moving to drive just 12km I payed extra fee, Gus, Cleaning etc ,,,,, extra cost was $75. Even i keep to cleaned and back as same as when I rent.
Hirotoshi TStaff could give better guidance to new renters for the check-out process. The on-line pre-departure checklist is not so clear.
A-ZACHARY SThe parking lot is too full of cars making it incredibly difficult to get out and park the vehicle. The van was not cleaned from the previous user, there was trash and plastic bags littered about the van. The lack of customer service on site was concerning, especially since the van doors are just left open - anybody could just come in and steal the vehicle. I also felt weird that the vehicle key did not have an automatic lock system, it was just the key.
Rose-Mary HThey don’t have dollies and stuff but very good customer service
Seyedeh TDidn’t have the vehicle I booked, and the way the handled the options was poor.
Andrew DIf there can be brushes in winter for snow days that would be perfect!!
Qilin YJust an FYI, I was pulled over by the police as the plates on the truck were flagged as a stolen vehicle. No drama but definately a stresser. As for below average rating this was due to my reservation being abruptly cancelled the previous week with no communication. This caused me to have to pay a worker as well as having someone on the other end annoyed with our no show.
Katie TMick is an absolute Beauty and was very helpful.
SEAN LA little hard to see the entrance off College so watch for the alley between the buildings otherwise the team does a great job. Nick texted me to let me know the dolly was unavailable the night before. I was able to rent a dolly elsewhere before the move. Pick-up was fast and easy as was the drop off.
John TThe truck had no gas, the dolly was not ready and the cab was dirty
Jaime BMaybe have another employer on site when you know it's going to be busy (eg first and last day of the month). The employee on site was very professional and going as fast as he could but it would probably be faster to have another person there to help out.
Sarah CWhen we arrived to pick up our reserved truck, there were no keys on site, and we were told we'd have to wait for the keys to arrive on site. As a result, we were an hour late to our destination. When we did receive the van, it was filthy (full of drywall dust) and had a completely empty washer fluid tank. To make matters worse, we explicitly asked for NO insurance coverage, but were charged it anyway. I'm deeply disappointed with out experience.
Michael CNo personnel, just a self serve drop off which was fine.
gino gHand off was very unclear. The worker gave me the key and told me to return the vehicle with the same amount of gas. Nothing else was communicated. I was simply given a phone to sign. Upon leaving, I received multiple emails with rules, receipts, and a form to complete to confirm the plate of my vehicle. Be the time I saw the email, the link had expired. There was no communication about how to return the vehicle or keys. Luckily, I’ve rented a U-Haul before so I knew to simply park the truck and find a key box nearby. The 10 furniture pads I rented was also short by 2. My expectations aren’t high. I would still recommend the services and this location, but handoff could’ve been clearer.
Jonette BWe dropped the truck at 8h30 am. They are supposed to be open by 8h00 am. There was nobody in the yard, no indication to a main office. There was nobody there to help me. I finally found the drop box key to leave the truck. I had booked another truck at this location later that week to return to Montreal. I called them one day before to make sure that somebody was going to be on location for the pickup. I called a few times, but I could only leave a message for them to call me back. I tried leaving a text message, but again nobody returned my call or my text message. I finally had to book another truck at Queen St. E, location and they were very good as well. My pickup was planned for 8am at College location. I only got a text message at 10 am asking if I still wanted the truck. This is the first time that I encounter this kind of problem with U-Haul. I usually get very good services. Anyhow, very disapointed for this location and I will never return there again. I much prefer the Queen St. E location.
Sylvain CThe parking lot needs to be a bit more organized, as there is very little space to move the trucks to get to an empty parking spot.
Saba RThe agent who I talked to did not answer my call while I waited in the extrme cold. He told me that I get $50 off for that which I never received it. The equipement was in good condition but the service was poor.
Mahmood MThere was no window washer fluid. Luckily it didn’t rain or snow as the windshield was dirty.
EDWIN FIt's a fairly no-frills location; driveway is the one on the right side of the building. There were some mix-ups with my paperwork and billing, largely due to the Eglinton location's screw-ups, that caused some grief for a number of parties, but got sorted out reasonably quickly, especially with good photographic documentation (disregard the earlier review about the fraud allegations; that was in the end the Eglinton location, not this one). Always take your own photos, and have your photos geo-tagged in case anything goes wrong.
Adiv PThe U-Haul clerk was pleasant.. However there was a misread on the gas and I was charged $7+. I took a photo of the gas dial before parting. The documentation stated half a tank however it was about 1/3 a tank. I traveled 23km and put $10 gas into it which more than covers my fuel usage. I can send receipts and photos. It's a small amount but negatively impacts my overall experience.
Robert BSuper easy to use and flexible terms.
Chelsea SStarting mileage in receipt is wrong.
Francis LHard to find and not well managed. The poor tech had to sit in a running van at -15°C because they don’t have any office there. The mobile trailer was not set up for heating.
Tom LI was overcharged for gas and have not heard back since I wrote a email to complain.
Albha EVan was not cleaned of snow, no snow brush provided. Parking lot is too full and difficult to get in and out of.
DANIEL OInclude parking.
Kristi WExcellent was moved successfully
Dandrista MI have rented from this UHAUL location before and I will rent again when needed.
Daniel SNo person onsite for pickup at 1230pm
Andrew FGood service
Robert BRental worked out perfect and dropped off later that night dropping key in key box!!
Barry BDropoff of really hard to find. No signboards to the alley. Mick was wonderful for following up and even helping to find the location after their closing time.
RHYTHM R