This location is amazing, centrally located, down a small alley that suddenly opens to a large lot with what seems like 50+ trucks and trailers in it. The service was great, the truck was clean - they're working out of a trailer so I'm not so sure what the experience would be like in the rain or on a cold winters day but on a clear fall day, it was excellent.
Steve Z
Customer Reviews for ParkDT
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One employee running everything on a Sunday (especially second of the month) is ridiculous. Waited 40 min to get the truck. I feel bad for the guy as it wasn’t really his fault but frustrating nonetheless. I’ve had a good experience at this location when there was enough staff but this time you criminally understaffed the location. Would give zero stars if possible.
Finnian MThe customer service is questionable -honestly not the best. Took us 2 hrs from the time we booked the uhaul for, to actually get it. Afterwards, I was charged twice—not sure why. I’ve been calling the office to resolve this but the person I talked to seemed hesitant to issue a refund or explain to me why I was being charged twice. Didn’t get a call back after the agent (his name is Gopal) assured me he’ll look into the issue and call back. I’m still calling to get an explanation and a refund. Won’t recommend this location.
Lulu KI drove the vehicle back to the original location 291 college st. but they told me to return to another lot. Then I drove a lot extra miles to 47 industrial st. I need reimbursementu for extra miles and fees for uber get back to the original location. The uber cost me 20 dollars.
Chongren SDelighted with the vehicle and your lovely people.
Steve KStaff were dealing with a large number of people picking up in the morning, but doing so poorly. The self checkin made things no easier having to wait to speak to the three employees, all seemingly frazzled and often attending only to a single customer. And to everyone else waiting around to be helped, the staff wouldn’t address you nor even look at you - it’s like they were trying to avoid you. The vehicle itself smelled like a barnyard, and there was a half eaten waffle cone on the floor.
Austin JKind representative
Donna WJust the parking lot space a bit tight otherwise staff are friendly and helpful
Adrian WThe location had what I wanted. The truck on the inside was very dirty. The location itself runs from a trailer which was a lot of trash around it, as if it’s someone’s home. Don’t let that discourage you renting from here, just bring your wipe. Also do the app check in, there is usually 1 employee on site. It’s much quicker
Graham MEntrance was narrow and didn’t allow two way traffic. Staff was very helpful.
CHRISTOPHER MAmazing and friendly service from the team there !
Kevin AAfter arriving on time, it took me an hour and fifteen minutes to get the truck I booked. The person working at the location was extremely disorganized and entirely uncommunicative. Keys and moving blankets were all thrown haphazardly into a pile in a trailed filled with and surrounded by garbage. Every time the person working at the location had to retrieve keys, he had to spend about 10 minutes sifting through that pile of loose keys. The moving blankets I was given were filthy and thrown into the truck in a pile. It felt surreal being told that I had to fold them upon return or I would be charged an extra fee. I don’t think I’ll use U-Haul in the future, and I’d never recommend it to a friend.
Madeline JGreat staff at the location, they were very helpful.
Yasith DWhen I arrived they told me to go to another drop off location bc they were full. I had to argue with employee to get him to accept the keys
BRADLEY MThere was no process at all for the pickup. When I showed up to pick up the vehicle there was no way to tell who was in charge of the location. There were 6-7 guys just walking around looking at their phones and talking to each other. The number of people lining up to pick up the truck kept increasing but they were totally unbothered by the wait faced by the customers. I was supposed to pick up the truck at 10.30AM. I arrived at the location at 10.15AM. I was handed the keys to the truck at 11.55AM. Because of them I missed all my elevator appointments and had to extend my rental till the next day. Absolutely poor experience.
Chaitanya SThey charged me more than expected. Initial bill was like 100$ and in the end they charged me with 246$ Totally disgusted with the amount they have charged to me
Sai kThe guys were running a well oiled machine! Kind, calm, and accommodating!
Jonathon Hits good for moving，but kinda hard to take the heavy furnitures on the truck，maybe provide renting slope or gadget for lifting will be better
Yiyang GThe lot was very crammed and took a while for our truck to be ready to drive. The employees weren't able to answer all of my questions.
Mathew RThe truck bed was dirty when I picked it up. Had dirty oily liquid on the floor
Delsuz DThe personnel dont care that much about the job The location is under staff for sure but even at non busy time they are not responsive
Alireza GExcept network issue , my experience was very good. Guy who was allotting the vehicle was was very nice.
VIKAS SIt took 45-55 minutes to get my truck, as mine wasn’t there and the attendee was backlogged with other people. I missed my cargo elevator window.
Neal CThis location pick-up went well.
Renee PIt’s a scam. I booked a two way. Was told to drop off at one way. Than got charged for extra mileage
Monica PI experienced excellent customer service. With very good and friendly staff.
Eric GDon’t forget the personal touch. It’s not always about your business.
Henricus TStaff is excellent, very helpful and efficient. Only downside is the small location and difficulty entering/exiting/navigating.
Michael JVery poorly signed. Access down a narrow alley with trucks lining both sides. Staff were very helpful however
KENDALL PLocation pickup changed from near airport to downtown Toronto. Extremely inconvenient. Missed travel appointments as a result. Rear right brake light and blinker was broken. We didn’t realize until we left. When we arrived app said counter pickup. Guy wasn’t there (was away at lunch then showed up). No answer to phone call initially.
DAVID WHello customer service was great but there was a strange smell in the vehicle in the entire time and turns out the back was very dirty
Augusta CHave another worker on site.
Jennifer MEnsure top box of UHaul is clean. Would like trucks to have at least 1/2 tank of gas for rental. Add info on parking options nearby
Mark RChanged my location from a 30 second walk to a 30 minute drive 24 hours before pickup. If the pickup wasn't available at a given location, it shouldn't be an option when making the reservation. I was also charged for the milage for the extra 30 minute commute, which is unfair. I would never booked with U-Haul again.
Gabriella CVery efficient service, very reasonable price and great customer service.
Sanjay SBooked a truck and equipment to move our home. Upon arrival, lack of service was poor and unorganized (10-15 people standing around for over half an hour). When we finally got some service they advised us the equipment we had booked was not available and there was no solution. Had to move a 2 bedroom house by hand. Very disappointed with the lack of customer service and attention in regards to what we booked vs what we got. Upon dropping off the truck I was met with attitude when I asked for a receipt and felt like an inconvenience to the young gentleman who I was speaking with. Very unorganized and unprofessional business.
Malcolm HThe service representative was excellent. He was very professional and friendly.
JOHN WThe visor on truck on drivers side window was not able to stay up but staff person immediately pointed out and helped tape up - which was fine for drive to Kingston and the return to Toronto. Both staff were polite and helpful and the truck itself was great! Tx
Laura CVery satisfied with the service provided. Staff at location was very helpful and professional. Van was a very good deal for a full day of moving and buying furniture.
Corinne DNo one on site during business hours. Posted open until 10pm, however was closed at 8:45. No lighting for after hours drop off. Poor signage.
DAVID DSome sand and gravel was left behind from previous use, in the trailer. I had to use extra protection while moving furniture. *****The lot attendant was excellent. A+ FOR HIS SERVICE AND GOOD ATTITUDE.
Jonathan DHighly satisfied. Both pickup and return were very quick and easy. Would use again and recommend to friends.
Zeynep KThis is literally a “hole in the wall” location. We could not get the vehicle we were supposed to have to begin with because it was blocked in by many other trucks. The truck we did get was clean and acceptable. Upon returning the truck, there was no place to safely and legally park the truck, as well as no representative to assist us. When we called the representative number on the contract, multiple times there was no response. Called the 24/7 number and was directed to drop off at the “parliament” location. There was also 3 other trucks wanting to return at the same time, all with no place to park. We went to parliament location to be told there is no room there either. The agent did their best to help us, but advised us to park on street at the “college street” location and leave keys in drop box as he had no extra parking to accept our units. So besides the extra mileage accumulated and charged to me for driving back and forth between locations, this also took an extra 2hrs out of our evening trying to figure out how to simply return the truck! I would appreciate a credit towards my card. Thank you
Ryan BQuick & simple drop off. However, the location needs to be signed. There were no indications on College street to show that this was the correct location. The only evidence were the closely packed trucks lining a wide alley. The small shed-like U-Haul office was about 60m down this alley that was lined with trucks making it tricky to drive my truck in to return - I had to fold the mirrors inwards.
George GVan was filthy inside and out. Had to clean dashboard and throw away garbage plus had not been vacuumed. Rear right brake and turn signal lights not working- needed to call for repair. Overall bad experience.
jim aCustomer service was excellent. Thank you
Wycliff MThis location is a mixed bag. Beware that customers can block the entrance by parking badly - so don't count on an after hours return. I had to take the truck home and try again in the morning. The staff are working out of a unpowered storage trailor, which doesn't seem great for them. They have a lot of trucks and are able to turn them around quickly. The one I got was at "full" for gas which makes refueling easy. There was limited sign of a review for equipment damage being done, or cleaning, before we got the truck or returned it. With that said, both the rental and return were smoother and faster then at competing locations for this reason. Equipment was fine despite not getting cleaned before we got it. If you are process-oriented and want to believe your truck was fully cleaned before you get it, don't rent here.
CARA SI couldn’t find a place to park to drop off the truck
Eyad AI went 15 minutes before closing and nobody was there to receive it. also it was dark and there were no instructions. very narrow access and little room to maneuver so had to tow it by hand to a secure spot.
LEYLA SThe location was satisfactory. However, there was a long lineup when we went to pick up the vehicle even though we all had reservations. There should be more employees at this location, especially on common moving days like the 1st and 31st of each month. Also, we requested two of each kind of dolly but only one of each was available and we did not find this out until we had arrived at this location. It would be good to keep track of how many dollies are available through the online system so that people aren't surprised when they pick up the vehicle.
Liam LA bit tricky to find the location. I just handed the keys to the attendant. The truck was not checked at all. I was asked if there were any problems and how much gas was in tank. That’s it. The truck was left spotless so I am wondering how the $25 rebate advertised in the truck is applied if no one checked the truck?? Overall a good experience.
ANNE MFast and professional, it’s an open parking lot filled with uhaul trucks and accessories, good location no complaints besides the downtown traffic and construction was a mess.
NICOLE DLong lines, no staff, had no dollys despite booking months in advance.
Christopher DIncredibly kind, clear and supportive staff. Thank you for your help. Phone line MUST be manned in the future. Lack of ability to contact before appointment was very challenging.
Hannah WTerrible staff. Unorganized, multiple people waiting for service. No office , just a trailer with no access. Reserved one way truck and utility dolly for multiple boxes. When receiving pick up service dolly was not available When moving numerous amounts of boxes a dollly is necessary but even after being reserved it was not provided Move was excessive and unbearable due to heat warnings due to not having the dolly I will never recommend this location
Paul BEverything was great! Samir was very helpful and welcoming!
Arsen MMy stealing wheel was not aligned and was extremely difficult to drive from Ottawa to Toronto 5hours with the stealing wheel not centred. I mentioned it upon dropping off the truck but the employee said he can’t do anything. If there is any compensation or partial refund possible, I spent 490$ and the driver was very difficult
SAMIR CUnorganized and system is unreliable. Spending an hour just for pick up the vehicle which already booked in advance. Charged wrong amount and still waiting for refund.
Chotiros SThere should be better signage at the opening to the laneway. There should be better lighting over the trailer that has the return information. This is not a safe environment for a woman to drop off at night, on her own. We had trouble accessing the app to deliver the vehicle, but Travis at the 1-800 number was very nice and helpful.
Karl WThere are no boxes or other supplies available at this location. It was very convenient and the staff was helpful.
Jeff SDelighted with every aspect of this event. Friendly, helpful staff, too!
STEVE KVery easy process! Would recommend.
Jackie DQuick reminder would be great prior day to pickup in text message. Allow some rewards after 5 consecutive rides.
SUDHEER KGreat customer service. Friendly staffs
lincoln tThis was the best uhaul experience I ever had, the staff was very friendly, explained everything in detail and were well versed to serve the customers best. Thank you to everyone at this location.
Rahul SThe vehicle consistently kept showing a warning light for the need of an oil change and no washer fluid
Kasey LUhaul location was convenient and the staff were very helpful and kind. Only thing was there were not enough moving pads available, so I had 8 out of 12. But that was more than enough
Michael WThere’s no sign for U-Haul on the street. Limited selection of moving accessories: blankets, flat dollies and smaller carts.
John B