There should be better signage at the opening to the laneway. There should be better lighting over the trailer that has the return information. This is not a safe environment for a woman to drop off at night, on her own. We had trouble accessing the app to deliver the vehicle, but Travis at the 1-800 number was very nice and helpful.
Karl W
Customer Reviews for ParkDT
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There are no boxes or other supplies available at this location. It was very convenient and the staff was helpful.
Jeff SDelighted with every aspect of this event. Friendly, helpful staff, too!
STEVE KVery easy process! Would recommend.
Jackie DQuick reminder would be great prior day to pickup in text message. Allow some rewards after 5 consecutive rides.
SUDHEER KGreat customer service. Friendly staffs
lincoln tThis was the best uhaul experience I ever had, the staff was very friendly, explained everything in detail and were well versed to serve the customers best. Thank you to everyone at this location.
Rahul SThe vehicle consistently kept showing a warning light for the need of an oil change and no washer fluid
Kasey LUhaul location was convenient and the staff were very helpful and kind. Only thing was there were not enough moving pads available, so I had 8 out of 12. But that was more than enough
Michael WThere’s no sign for U-Haul on the street. Limited selection of moving accessories: blankets, flat dollies and smaller carts.
John BQuick and easy pick up and drop off. Staff were very friendly.
Kevin DThe dude working here was friendly and efficient. No issues with the van I rented either.
Gurman SInstructions for changing gears and what gas needs to be filled in the van!
Olivia DGreat location downtown, and excellent opening hours. Lots of vehicles to choose from and customer service was excellent.
Geraldine DBe more organized in how the trucks are parked
Mark SI wish I could attach a picture, but I found a crack pipe and drug paraphernalia in the back of the uhual, along with cigarettes and a random blanket. Inside the cab there was a red bull can that was used as an ash tray. Absolutely terrible experience, especially moving with children.
Zuber AStaff was friendly and helpful. Site wasn't pretty but conveniently located.
GOODWIN GStaff were helpful and efficient despite a fairly large line upon my arrival. The location itself is a parking lot with no storefront or proper office. I felt bad for the staff working in the hot sun all day. The location is convenient and the supply of vehicles is extensive.
Melissa DEverything was great and the employees were so helpful! I’d just recommend possible better working conditions for the employees. A trailer without air conditioning, and no bathroom? Yikes.
Dominique RIt's a tricky spot to maneuver especially with a trailer in tow. Perhaps a location that is not in the downtown core would be easier.
Andra AThe guy was so nice to us !! We rent online and everything was super easy.
Lucelene PMake sure the tank is actually full. Other than that the location is convenient and the staff are efficient.
Anjelica FVery friendly courteous and quick.
Mohammed AStaff were friendly and got me on my way quickly
Maria RIt’s alleyway, a small parking lot with a trailer as an office. The trailer is more of a container of strewn paper on the floor. It looked ransacked. The parking lot was jammed with trucks. The return was easy but the experience was in another spectrum from Halifax.
Jana MNothing, your employee did a fantastic job and was extremely helpful. I would absolutely return to this location again.
Conor EWhile the location may get packed at times of high inventory, it’s very well located in downtown. Staff member was helpful and quick.
Pranav RExcellent service from the staff.
Warren FThere no signs on street to show U-Haul very busy street easy to pass before seeing it then you have to go around the block again and there lots of traffic so it would be nice to see it then you have first time I think if there was a sign it would make it easier
WALTER GExcellent location and I never have to worry about availability. The staff are really nice too!
Meredith MMy experience with U-Haul was great service was seamless from start to finish. The only hiccup was at drop-off: since the representative just took the keys without giving me any confirmation, I wasn’t entirely sure my return was properly recorded. A quick receipt or acknowledgment would’ve made the process feel more reassuring.
Abiy MEverything was perfect
Babak AThe vehicle got handed over 45 mins late because of that so our plans went upside down and we got charged the exact amount no compensation for our time
Adithya VMake sure the customer gets their truck out of the lot safely. The laneway exit can only fit one truck because they have other trucks parked along the side of the laneway.
Ken NSuperb service the on-site crew where very helpful polite prompt and professional KEEP UP THE GOOD WORK GUYS
Colin GVery disorganized Rushed pick up No walk around or time to properly verify pick up line or submit pictures. Location a mess, trailer office looked like a dump. Never again will I go there.
Michael CThe U-Haul “office” was operated out of some sort of construction trailer. The trailer itself was very dirty, the inside had things thrown all over the floor and was very unkept. I arrive early for my pickup and did not get access to my truck until 20 minutes after. The employees did not speak English very well which was a barrier. The operation did not seem up to par with what I would expect from U-Haul.
THOMASEDWARD GGreat customer service reps. thank you.
Crayne SThe U-Haul manager at this location is exceptionally kind, the pricing is very fair, and the vehicle was spotless. I highly recommend this location to future customers.
TIANHUI LForcing online check-in is very annoying. Please have a personal and a desk... and a better sign on the street. Hard to see!
ERIC CThank you for extending my rental when I ran into car troubles.
Michel QDrop off site was fine, no interaction with personnel. It was very difficult to access the parking lot with so many trucks lining a very thin driveway
Richard MThis was my first time renting U-haul, the location has 2 employees and they were very friendly,I really appreciate, the car wasn't that cleaned but it could be a little better.
Ismael BBoth staff I interacted with were attentive and helpful. One helped me switch a reservation from another location to this one, without any hassle. The other got me set up and on my way promptly the following morning. Good guys! Thanks for your help!
John NNo complaints, and I do appreciate your flexibility in my returning the vehicle. I know when I called I got an automated response, but it might have made me feel a little bit better if I'd been able to hear from a human that it was OK that I had the vehicle out longer than anticipated. Otherwise, a good, seamless experience - much appreciated! :)
Christopher PFull fuel tank makes it easier for customer to top up when returning the truck.Bevsuse customer just have to top up till it’s full.Wgen it’s at a diffferent level apart from FULL, customer have to estimate how much to add and it’s quite difficult
Maxwell OThank you. The rental process was easy and smooth. Nice person and polite and very helpful.
MARYAM HThank you!
Crayne SI was charged extra for the gas whereas I filled the gas to the same level as before the start of the rental
Jawwad RMake more 3 seater vehicles available, with a comfortable middle seat- or maybe just a full width bench seat and 3 safety belts. . We were able to get a 3 seater luckily, but the middle seat was very uncomfortable and not many 3 seaters were available.
Merrick ZThere were 3 workers there ready to promptly support customers. This was a change from my prior experience at another location. I was glad to have an easy rental experience and will look to use this location again if needed. Thank you
Kelsey SVery helpful staff. Pick up and return process was quick and efficient.
Alan CPricing is offensive. Extortion
Steven FVery bad . They charged me amount what they don’t know why
Hugo CEmployee wanted to leave location before I arrive because he wanted to leave his shift early. Call me 2 x before my scheduled appointment telling me to text a copy of my drivers license and he would just leave the keys somewhere. This was before closing and before my appointment
Denise FGreat guy, very helpful.
MITCHELL WI reserved a regular dolly, which was unavailable upon arrival. Had to make do with an appliance dolly, which was the only one left on site, apparently. If there wasn't any, I would've been extremely dissatisfied. Can be hard to get in/out due to the lack of space in the parking.
Borys CIt was a great experience, kind worker Clean and tidy
ARASH S