Customer Reviews for ParkDT
(U-Haul Neighborhood Dealer)

Rating:

3.0

like an elephant's graveyard down an alley in Chinatown. Must have been 50 trucks there. Easy to park and drop keys in the lock box after hours, vvery central

Rating:

5.0

Overall great experience!

Rating:

3.0

More staff at front. There was a huge lineup at the front and not enough staff. I was there for a scheduled Ubox pickup. Not sure if the others were unexpected customers. Also, when I arrived for this scheduled pickup I was told that my 2 U-boxes were not at the location. Then, one smart young man working in the warehouse decided to physically check, and yes, the boxes were there. Not sure his name, but he did a great job, very good initiative.

Rating:

5.0

Awesome and easy pick up, nice guy, fast

Rating:

5.0

Great service, prompt, helpful

Rating:

3.0

The overall price of the rental was expensive. The price was not transparent until the end. Service was fine but overall experience was average

Rating:

5.0

Great

Rating:

5.0

The guys at the site were very helpful when my phone ran out of battery and they processed the return for me.

Rating:

1.0

There was no order or organization when we arrived. We checked in ahead of time on my phone to save time and still had to wait over 20 mins to get our car. The hand off was not thorough in terms of checking the fuel level and vehicle state. The employees did the best they could and were pleasant but the whole system for pick up and drop off was flawed, delayed, and disorganized.

Rating:

4.0

Some signage at the street would be helpful. Also a note indicating who to call if no one on site.

Rating:

3.0

dirty parking lot with lots of litter, confusing pickup system, would have preferred to talk to a person, there was mess/garbage around the front seats and a bit in the back of the truck. That said, it's a convenient location and good price, and the pickup won't be as confusing next time.

Rating:

5.0

Always solid

Rating:

4.0

The attendant working during our pickup was polite, professional, and courteous

Rating:

4.0

The truck was dirty inside and rusty outside

Rating:

2.0

Gave me a quarter tank for a 15" vehicle knowing we were filling it and going to Hamilton.

Rating:

3.0

I would recommend this location for convenience and ease of access. The U-Haul employee was friendly and helpful but the U-Haul renting process leaves a lot to be desired.

Rating:

5.0

Uhaul services are really reliable. If you moving stuff yourself- Uhual truck rental is place to go to.

Rating:

3.0

He was helpful in the sense that he said to me 'park there'. That was the extent of my interaction.

Rating:

3.0

I was given 2 extra days for my long road trip down, however this needs to have included extra miles. I am not happy with the miles allotted and this has ruined my future wants of dealing with UHaul again.

Rating:

4.0

I would suggest wiping down the front console because it's getting kind of gross. Otherwise, great experience!

Rating:

3.0

Despite indicating that the vehicle was clean upon collection, I later found fries under the front passenger seat and a box with food, lodged in the passenger door storage.

Rating:

5.0

Clean the vehicles

Rating:

2.0

This location was hard to find off busy street and no one directed us on where to park, vehicles where parked all over. We saw people there but didn’t know if they were dropping off trucks or working there. As I was on the phone with a U-Haul service rep, a guy opened the back of the truck and took the dolly, we had no idea who that person was and when we took pictures the dolly was no longer there for us to show we brought it back. We told the customer service rep what was happening but it was actually scary at first. We were told to leave the key in a lock box that was totally open by the same person. We left with pleasantries all around but it was an odd experience.

Rating:

1.0

Drop off was horrible, fuel was barely used but I was still charged

Rating:

1.0

Not sure why I was charged a 21$ fuel fee when I filled it up to exact level I got it at, which was very low. Trash everywhere. Parking a mess.

Rating:

1.0

The two dollys I reserved were never ordered to the pick up location, I had to carry heavy boxes and furniture with a barely recovered broken leg. Then the attendant lied about not taking debit when I knew you do because I've used my debit card with you before. Then we were given a truck with less than an 1/8 of a tank of gas. Then when we brought the truck back and the same attendant lied and tried to charge me for stealing furniture covers that weren't in the truck to begin with, nor did I even reserve them in the first place. Overall, an extremely shitty experience. Maybe make sure your attendants are literate and mentally fit to work this job; because the morons you employ at this specific location are completely and utterly incompetent, uneducated, and dishonest. I've used uhaul for every single move I've had to make; and this "bad apple" of an experience is making me think i should've been using Enterprise this whole time... extremely disappointed.

Rating:

5.0

The staff was very professional and kind. Excellent customer service

Rating:

3.0

The truck was disgusting. Smears all over the windshield and some food exploded over the roof. I understand it’s a moving truck and not going to be perfect but this should not have been rented until cleaned.

Rating:

4.0

Not an easy location to access. No checks to the vehicle were made. I was told to just walk away. Would prefer that I knew if there were any problem so as not to be surprised with an email for extra (expensive) gas, for example.

Rating:

4.0

They gave me the truck with hardly any gas. Had to scramble to find a gas station. Everything else was good.

Rating:

1.0

Fuel recording on contract was not accurate and made me pay additional charges

Rating:

5.0

keep up the good service/work, thx

Rating:

5.0

I love U-Haul! So easy to pick up and drop off and a great price.

Rating:

3.0

The location was OK - it was more that the truck didn't work

Rating:

1.0

Down an ally tucked in the back. No one in uniform. Could have been a random guy just waiting to steal someone’s drop off key. Very concerning. Did not feel comfortable dropping at this location.

Rating:

4.0

More staff, automation is incredibly inconvenient, the van was almost out of gas when I received it.

Rating:

1.0

Bogus mileage was entered..bogus gas fees added, bogus cleaning fee added, bogus after hours fees added. A total fraud.

Rating:

3.0

This drop-off location was very difficult to find in busy traffic, I had to go around the block a couple of times before I found it. It was after service hours, so I did no have any exchanges with staff. This location is directly beside the TTC streetcar and so I recommend this location for mainly that reason.

Rating:

2.0

Vehicle was extremely dirty

Rating:

2.0

The U-Haul online app was not working today, and I was unable to check in, view my receipt, or access any of the online resources. The staff member was very friendly, accommodating, and helpful, despite working outside in very cold and uncomfortable conditions, so I commend him.

Rating:

5.0

Very friendly attendant. Van was a bit noisy.

Rating:

1.0

Employees not wearing a uniform and didn't help us when we first walked in. Truck had almost empty gas, we had to immediately refuel.

Rating:

4.0

Both the truck cab and cargo area could have been more clean. Even just a quick sweep of the cargo area would have been sufficient.

Rating:

5.0

Dolly should be included in the cost not extra same with the blankets.

Rating:

2.0

Unfortunately, the location was very hectic, and we could barely find the office. And the people who manage the place, has no comment about this ,

Rating:

2.0

Don't use this location. The staff were not informative or helpful.

Rating:

5.0

The attendant was very kind.

Rating:

5.0

I've used Uhal before at other locations but this place was the best thus far in terms of customer service and how quick it was to pick up and drop the truck.

Rating:

4.0

Overall my experience was great besides one thing which was the moving dolly. I had booked that as well but after reaching the location i was told they were out of stock and that the booking only guarantees the truck but not any of the additional moving accessories like dolly, pads etc. The final billing amount was adjust correctly but I was really disappointed with this considering this should have been told before as it increased the time for me to load the furniture from my old place onto the truck.

Rating:

1.0

I reserved Dolly . The other dolly , and pads And nothing , so had to go to home depot pay for that, spend more time and more km!!! And also changed me the location!!!!

Rating:

4.0

The early morning of the pick-up the order of furniture blankets and furniture dolly where not available which really put a lot of extra pressure on the move day and resulted in some damage to furniture.

Rating:

1.0

I booked 2 dolly and they didn't even have 1 for me. Imagine you BOOK something to secure it and the day of the move you CANNOT move because they didn't keep the dollys. Self-checking doesn't work at this location either. It's dirty.

Rating:

3.0

Well, for starters, you should check the cabin behind the seat seats for items left from the previous person!! When I was finished unloading the cube van there was a plate from a microwave and also the circle mechanism that rotates that plate behind the seats. I thought it was my brothers, but we never moved the microwave lol it was also jumping around while I was driving to and from location. Also, maybe once in a while they can spray down the floors because it looked like a construction worker or workers used it last time and there’s dried mud throughout that then turned into dust. Causing it to blow around when I turn the speed of the fan to full for heat. I’m not one of those people to be on here cause I hate people like me, but it would just be nice to get my next U-Haul 85% clean inside. Only for the fact the last three times I’ve ordered one. It was the same cleanliness, etc also in the driver side door compartment with someone’s leftover McDonald’s fries lol. Besides that the rental was fine except for the tire gauge coming on saying the right tire was low and needed to be full up five minutes out of the yard. Hope this helps you in the future, and I look forward to renting another truck from you in the near future.

Rating:

2.0

Actually have the things I ordered and reserved. I had ordered a dolly, a few pads and the wheelie thing.. they were not there

Rating:

1.0

hard to find, very hard to maneuver the truck into the narrow passage

Rating:

5.0

Highly recommend

Rating:

4.0

When you offer locations on one way services, it would best to only offer service centres that actually offer that service rather than calling 2 days before to inform us that we have to change our plans and go to a service centre that is much further than the original location. It's not the people at the pick up location's fault, this should be handled on the website when we are offered possible locations to pick up the truck.

Rating:

2.0

The place was packed when I got there at 8:45pm. It was dark and it took me a bit to decide on a spot close to the dumpster. Two homeless people were going through things at the dumpster. They left when I was parking. By the time I left, the next person didn't know where to park. There was no more spots that wouldn't block the whole lot.

Rating:

5.0

Solid location

Rating:

5.0

best customer service with respect