Don't use this location. The staff were not informative or helpful.
JULES B
Customer Reviews for ParkDT
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was very kind.
Elizabeth SI've used Uhal before at other locations but this place was the best thus far in terms of customer service and how quick it was to pick up and drop the truck.
Rikardo ROverall my experience was great besides one thing which was the moving dolly. I had booked that as well but after reaching the location i was told they were out of stock and that the booking only guarantees the truck but not any of the additional moving accessories like dolly, pads etc. The final billing amount was adjust correctly but I was really disappointed with this considering this should have been told before as it increased the time for me to load the furniture from my old place onto the truck.
Mayank AI reserved Dolly . The other dolly , and pads And nothing , so had to go to home depot pay for that, spend more time and more km!!! And also changed me the location!!!!
Junior JThe early morning of the pick-up the order of furniture blankets and furniture dolly where not available which really put a lot of extra pressure on the move day and resulted in some damage to furniture.
VERNON GI booked 2 dolly and they didn't even have 1 for me. Imagine you BOOK something to secure it and the day of the move you CANNOT move because they didn't keep the dollys. Self-checking doesn't work at this location either. It's dirty.
Luca BWell, for starters, you should check the cabin behind the seat seats for items left from the previous person!! When I was finished unloading the cube van there was a plate from a microwave and also the circle mechanism that rotates that plate behind the seats. I thought it was my brothers, but we never moved the microwave lol it was also jumping around while I was driving to and from location. Also, maybe once in a while they can spray down the floors because it looked like a construction worker or workers used it last time and there’s dried mud throughout that then turned into dust. Causing it to blow around when I turn the speed of the fan to full for heat. I’m not one of those people to be on here cause I hate people like me, but it would just be nice to get my next U-Haul 85% clean inside. Only for the fact the last three times I’ve ordered one. It was the same cleanliness, etc also in the driver side door compartment with someone’s leftover McDonald’s fries lol. Besides that the rental was fine except for the tire gauge coming on saying the right tire was low and needed to be full up five minutes out of the yard. Hope this helps you in the future, and I look forward to renting another truck from you in the near future.
DEAN MActually have the things I ordered and reserved. I had ordered a dolly, a few pads and the wheelie thing.. they were not there
Nicolas Khard to find, very hard to maneuver the truck into the narrow passage
Mariyam AHighly recommend
Sumesh SWhen you offer locations on one way services, it would best to only offer service centres that actually offer that service rather than calling 2 days before to inform us that we have to change our plans and go to a service centre that is much further than the original location. It's not the people at the pick up location's fault, this should be handled on the website when we are offered possible locations to pick up the truck.
Richard PThe place was packed when I got there at 8:45pm. It was dark and it took me a bit to decide on a spot close to the dumpster. Two homeless people were going through things at the dumpster. They left when I was parking. By the time I left, the next person didn't know where to park. There was no more spots that wouldn't block the whole lot.
PAUL KSolid location
ROBERT Bbest customer service with respect
Samuel MEverything was great. The person was efficient and friendly.
Kenneth KRental process was good except there is no indoor office for the process. There was an option for mobile service but I wanted a person to check in with so chose in person.
Todd FThe location is just a bit complicated because it's hard to get in with all the traffic around it, not to mention the street car line is also right there, but over I had a good experience.
José AThe guy was nice and parked the van for me. I also added 15$ of gas money
Catharine MQuick n prompt awesome service 🙏🏽🙏🏽
SIMBARASHE BThe truck was not at all clean and was dirty from outside and inside both.
Sharan MI had to take photos in the pitch black alley way, in the freezing cold and nearly got frost bite so I had to send in dark pictures. Self check out after hours should not be an option, it was a very painful process. Just make people pick up when workers are there to do everything. I much rather do that next time. The app or the workers need to tell you the whole process, what’s going to happen when you get there!! I was so lost!! The app is not clear!! The only thing that saved me was the worker that called me back, I called and they didn’t answer the first time but did call me and still his instructions were not clear. I had to figure out where this number I was supposed to look for!! Everything was a very bad experience.
Lupe MThe truck was in very bad shape. The engine wouldn't start twice after being turned off. I refrained from refilling the gas because I was worried the truck wouldn't turn back on. Eventually, it did, but it took nearly 15 minutes to get it to work. The truck also had no bungee cords or rope for the cargo. The back of the truck was a nightmare to seal shut. Overall, this truck was in very poor shape, and I was frustrated to not be warned in advance of these issues.
Gilad LIt was okay, accomodation for the employees and customers could improve especially due to the cold weather. The service providers were accomodating but they need to be in a comfortable place especially when it is very cold. Thank you.
GAYNOR HAmazing and simple service the attendant was very helpful with checking in
Domenico Bthe locations agent / employee is always friendly, helpful, attentive and has my vehicle ready for when i get there. great location
JORDAN SVery efficiently run given there is virtually no office. But it works, and the location is great. Just the basics, well delivered.
Chris TI rented a trolley for my move. When I went there, they said they gave it to someone else. The person working there gave me a different trolley, one I did not want and it made my move so much more difficult than it needed to be. So im fucking pissed about my experience
Kubra SBeside the point that the employee lied and stole $100 cash for the "ez fuel" option, the location is dirty and unreliable.
Loren HThe person had a warm ready van for us, it was much appreciated!
ALLISON STrucks could use a closer cleaning and servicing before being sent back out for new rental customers. There were many pop-ups on the dash to check tire pressure/ etc. Also would have been nice if there was more lighting in the lot for late night returns. Quite a challenge to get photos for the return process while in the dark.
Cas WNo proper communication, no is available on Site after 7 pm. I was told by customer support I will be compensated for their pick up issue but nothing happened
Prasad PStaff were very helpful and nice.
Christy VGet a parking lot that you can actually return the van in. I had to wait an hour for a manager to tell me to park in a bank across the street
scott bCost for mileage was outrageous. Seems like a hidden fee.
Thomas WThe van was low on air in the tires and needed an oil change. Also the van had no windshield wiper fluid. Dropping the van off, there were no instructions given. And had to park in the middle of the lane way. Then got a call from u-haul at 1:00 AM saying the truck was blocking someones personal car, but i had returned the keys so I couldn’t do anything about that.
Farah KPickup was very difficult. The app didn’t work and we were unable to complete our check in. We waited outside in the cold for 20 minutes looking for someone to help us. Staff were standing around the entire time and didn’t identify themselves or offer help, despite us clearly being customers looking for help. We thought they were other customers. Only after asking someone plowing the lot for help did he point out the employees, who had been standing next to us the entire time. Upon returning the truck, we were told not to complete the self checkout and instead to just leave the truck running with the keys inside. What’s the use of the self serve method when it wasn’t used for either pickup or drop off?
Lily HDid not get the equipment we reserved and had the pickup location changed on us to across the city. Very poor service out in the cold. Lots of people backed up waiting for trucks. Will not be using U-Haul again.
Lisa PIt would be nice if the people that worked there had a shelter from the elements
Adrien WDid not have equipment ordered, what furniture pads available were soaked. The vehicle had 110K+ miles and the transmission had significant problems, shame on you!
Hugh LWe set a pickup time for 3pm and arrived on time. One person working in the lot was actively avoiding us, while the other was moving a truck. We spoke to the person moving the truck who mentioned they did not have a truck because our pickup time online said 8pm. This was incorrect and we showed our receipt and confirmation of booking. He proceeded to ask for my ID to take a photo (noting I had completed this online) and gave us a truck to use. We were a bit hesitant about the experience and ensured we completed a full evaluation of the truck before leaving. During this time a few other people showed up with trucks or picking one up and everyone seemed just as confused about the process as us. He mentioned to drop off keys at the drop box once we were finished and we did so.
Zackery FBoth pickup and drop was smooth. The person managing the place did an excellent job!
Pradeep Arear turn signal not working not informed of it before leaving the lot
Noah BIt’s an unusual setup/location but probably the fastest and most efficient checkout I’ve ever done! Thanks
ROBERTDAVID SI had booked the uhaul for 6 hours but it charged me for whole day with $99 whats wrong with this
Sijjal PThere was no clear office to go to. There was a trailer that looked like the office but no stairs to get in.
Patrick MNo issues with the drop off location. Staff were available and quick to complete the drop off.
Ryan SThere was no customer support in this place on Sunday, so, I can"t comment on the quality of my experience with the personnel at this location.
erta zThe employee who attended us was very friendly and kind, this is the 2 time I rented at his location . Much appreciated
ISMAEL CGreat Experience
Ogart MGreat staff and truck quality! Amazing experience
Roman PNo office, unclear where to park, personnel not clearly identified.
Francoise MGreat service
Robert MEasy for pickup and drop off
DAVID OCould not easily find worker, has no uniform or anything to show professionalism. Area due to snow and slush was poorly maintained. Entering location was a hassle. The self-serve website also did not work at all for uploading license. Very messy.
Osama KI have filed a formal complaint against this location for the following issues… 1. Reserved moving blankets, hand dolly and furniture dolly. None were provided when I picked up the rental. The staff told me to go to another location 30 minutes away for them. 2. The truck bed was full of snow. It’s like they store the truck with the hatch open. Had to clean it all out and was incredibly slippery and wet while loading. 3. Drivers side windshield wiper was completely broken and only noticed when I tried to use it. Drove partway in a snow storm and was incredibly dangerous without a wiper. Had to stop at gas stations throughout the drive to clean the windshield. 4. Staff at location was terrible. I had to ask them to show me around the truck. I asked to see how the hatch worked and the guy couldn’t get it to work and just said “it’ll work once it thaws a bit”. I had to make him make it work before I left with the vehicle.
Robert HThe guy who was there was very polite and helpful. Everything was smooth.
MUHAMMED SThe tires were low on the truck I repaired the tires had to clean the windows. I couldn’t even drive because the driver‘s window was so dirty. The floor was quite dirty. The dash had scratches all over it. They’re good people there, but they need to upgrade their cleaning but I appreciate Uhaul and I would recommend it to anybody. Thank you for your time and thanks for giving me a good truck.
Richard BThere was a bit of a wait for vehicle pick up but overall the experience was seamless and hassle free. The van was clean and staff were polite. I’ll definitely use them again.
Sabrina C