The people at the drop off location were great. The only reason the experience wasn't better is that when I rented I was supposed to drop off at a different, more convenient location. So, Uhaul changed both my pick up and my drop off locations, without notice, making both less convenient. Not great customer service.Jason M.
Customer Reviews for Parker Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kelli P.
Customer did not leave a comment.Zachary T.
Very helpful!Edward C.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Chad R.
Customer did not leave a comment.Frank F.
Nothing. Always a plessure renting from them.Leon L.
What a sweet and kind couple!! So helpful, professional and honest. I will definitely do business with them again.CAROL K.
Customer did not leave a comment.melin B.
Parker Auto Sales in Cottondale Alabama is the best place to deal with! Lynda Carter aka,( Wonder Woman ) took special care to assure us the UHaul trailer would be there ready to go ! Excellent people !Greg M.
The staff was extremely friendly and helpful!!!! Thank youjustin R.
Customer did not leave a comment.Chad D.
Customer did not leave a comment.Andrew M.
I've rented from them several times. They are always appreciative of my business and always helpful if I need anything.troy M.
Tim and Linda Parker were very helpful and polite during my transaction. They made sure everything was correct on the truck before I leftRONNIE E.
The owners were extremely polite and answered all my questions. Excellent customer service!Scott H.
Linda and her husband were great. Extremely friendly and allowed me to borrow their personal equipment. Would recommend and use again.Isaac W.
Great customer support! Overall great experience! Would definitely use them again!!!Charles B.
Their customer service skills were outstanding. The service they offered was wonderfulCalvin L.
Customer did not leave a comment.Yanyu X.
Customer did not leave a comment.scott H.
Customer did not leave a comment.Brian D.
I received excellent service and would highly recommend them.Kimberly B.
Great peoplehal K.
I was racially profiled here. Felt both unsafe and in danger to the unprofessional and unethical nature of the store manager. HORRIBLE experience and I never got access to the U-Haul so I demand a full refund as it was a complete and utter waste of time and gas money.Lawrence F.
They are the best 👌willie S.
Costumer Service was excellent, really great experience.Paul J.
Customer did not leave a comment.Brian D.
My visit was flawlessRODNEY G.
Customer did not leave a comment.Roger B.
Impeccable customer service at pickup. Polite and professional.Christopher H.
Customer did not leave a comment.John M.
Customer did not leave a comment.KIRK J.
Customer did not leave a comment.Morgan M.
Love renting from here. Great peopleORRY T.
Fantastic customer service! Will definitely use them again!Randall V.
Customer did not leave a comment.ROBERT G.
Great ExperienceJoseph M.
Customer did not leave a comment.Matt S.
Customer did not leave a comment.Leon L.
Reservation and corporate help was terrible. Could not confirm pick up, corp canceled reservations without telling me ???? For no reason. It took a long time to resolve and many different people. Your corp scheduling needs help.Kevin C.
Customer did not leave a comment.JAMES E.
Customer did not leave a comment.PEGGY A.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Tanzania W.
Customer did not leave a comment.John R.
Because of the owner at this location, I was notified that the driver side outside tire was actually flat. This location went the extra mile to help. Now the actual truck and the location I picked up from was horrible.Keisha A.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.Kaleigh J.
Customer did not leave a comment.adloph J.
Excellent service. I wouldn't change a thing about my experience.LoQuita R.
Customer did not leave a comment.Rebecca M.
Customer did not leave a comment.troy M.
Customer did not leave a comment.Craig A.
Customer did not leave a comment.Shena T.
Customer did not leave a comment.Senorita D.
Awesome people and great service! 5*! I definitely recommend them.RON W.
Customer did not leave a comment.WILLIE P.
The owners could not have been nicer! And were extremely thorough in making sure that I got exactly everything I needed during my moving experience. Truly Southern Hospitality!CHARLES W.
Customer did not leave a comment.Stratton A.
Customer did not leave a comment.Bobby B.
Professional and courteous service. Tim and Linda were great, Thank you guys for all of your helpâ£ï¸VENITA H.
Customer did not leave a comment.KENDRA M.
This dealer went above and beyond, to ensure that we had the right equipment to move belonging to the state of Vermont. I scheduled late, so they contacted their supervisor, to ensure that the equipment was available on the day needed.. The trailer was ready for hook-up and clean. Tim Parker hooked up the trailer and checker all the connections to insure it was ready to travel. Linda Parker had all the paper work ready which made for a fast turnaround. Highly recommend this friendly location.GLENN S.
Customer did not leave a comment.Janice G.
Customer did not leave a comment.MICHAEL S.
Lynda and Tim Parker were very helpful and provide a very wholesome work place atmosphere!RODNEY G.
I can't think of anything to improve at this location. Their customer service was excellent, the equipment was well maintained - overall this was a very good experience. I would recommend Parker Auto Sales to anyone needing U-Haul rental equipment. They are the best!!DONNA H.
Nothing. This was by far the best U-Haul pickup experience I've ever had. Very nice folks here. Would recommend it!NANCY B.
Nothing as far as my experience. Vehicle was in great shape and Lynda and Tim were too notched!!RODNEY G.
Customer did not leave a comment.Twyla C.
Quick and Friendly. Fastest UHaul experience I've hadTREVOR S.
Stopped and added gas literally 1 block away, then was charged for NINE GALLONS of gas which is impossible. The final bill was OVER A HUNDRED DOLLARS MORE than my quote also!JOHNATHAN H.
Somehow our drop-off location changed and we weren't notified until we got to the original place to drop-off. Other than that, it was fine and they were friendly.Caleb C.
They were so nice and friendly I would definitely recommend parker auto sales GREAT SERVICE â¤ï¸Barnell L.
Very kind and caringMICHAEL J.
Customer did not leave a comment.CHILLAS N.
one of the things I've noticed is that the uhaul app is real glitchy and didn't work properly half the time.The location I used to pickup my truck was "alright" the lady was really nice and gave me her personal number to contact if I ran into any problems with the truck. I ended up having to extend my rental and the owners of the location seemed to kinda have a freak out, saying I haven't payed for any of the time ive had the truck, and II would have to bring it back today, when I had already entered all my card info into the Uhaul app, (I fallowed all the steps for pick up,I cant make them take the money out....) overall, this was a sub par visit. again the lady was very nice and seemed to want to help but im not sure if they was having trouble trying to extend it of if it was the appjoshua H.
They did greatLakeisha B.
Customer did not leave a comment.Austin O.
Customer did not leave a comment.Shena T.
This company was amazing!!!!!! Uhaul has work to do with the structure of their company. Uhaul was horrible and PAWN ROYALE was just as bad!!!!!! Thank God for this man and his company, Parker Auto Sales. I'm still waiting on a call from Uhaul!!!!!!!!Amy B.
Everything was great and the transition was smooth.Alice K.
Friendly and knowledgeableJoe P.
Very nice service. I will continue to rent from this location in the future.Orry T.
The cables chattered alot in the motor. It possibly needs to be serviced more oftenDenise C.
Customer did not leave a comment.ALICE K.
Very rude customer service. We understand that we rented a 26 foot truck for two days, we underestimated how long we would need it (that part is on us) so we called & asked for another day. The lady said yes, and we rebooked. The next day, she called and guilt tripped us and told us how what we were doing was horrible, and uncalled for. And how we are causing problems for the next customer. Like if it's that big of a deal, she could have said NO! Also when my husband walked in to pick up the vehicle, her husband was yelling at some poor lady. Good product, TERRIBLE customer service. I would not recommend PURELY based on that.Jodell L.
They are always nice and helpfulLori B.
Great friendly Christian people. A pleasure to do business with and will do so again.Buck M.
I had a drop off location that Was OPEN only to find out that my drop off location had changed once I got there to another location that wasn't even open. You do have an online drop off but it will not work if your cell phone doesn't recognize where your at. My location WAS on and I tried from 2 different cell phones. I believe I spoke to Amber and she was VERY HELPFUL AND CHECKED IT IN FOR ME! I had filled up to 1/2 tank at the first location and I was charged 6.00 and some change to put it back on 1/2 tank at the 2nd location.. I see that as NOT MY PROBLEM! Hopefully better luck if I need it againLaura L.
Customer did not leave a comment.FELIPE R.
Customer did not leave a comment.JEFFREY B.
Supply customer service training and how to speak and treat customers/people. Retuned truck and when I called to ask about all the additional charges I was told to contact a district manager. Quote, "I cannot and will not help you". You trashed my truck ? The moving pads were not folded ? We were never told to do this --charge. We left a bottle of water in cab --- charge ? I was also told by my driver he had filled truck before return, so when there was a refill charge I inquired and were screamed at that I had to fill thus FNK truck up and you need to speak with my district manager and we will send you his number. Would not want my brand at this location, thanks Don RyanKathryn R.
Customer did not leave a comment.Sydney E.
Customer did not leave a comment.Michael R.
The people at Parker Auto Sales were very professional and courteous. They were a great help in getting me on my way.Thomas L.
Even in a pouring rain, they were fantastic in helping us get set up. Extremely satisfied with their service.JAMES W.
The owners of the facility were great. I am very satisfied with them. The pickup experience with UHaul and the phone support was an absolute nightmare. When I started the automated pickup process the prompts were horrible. I received a message that the rep was working to get my pickup approved. After an absurd wait I requested a status update. I received the exact same message. Finally I received a message with an unlock code. There was absolutely no explanation regarding where I should enter this code. I called the customer service number included in the text. I was told there should be a metal box attached to the office and I would enter my passcode there to retrieve the key. I told the support desk person that I could not get the lock to open. She said that I needed to align the top of the letters with the groove, not the center. I later learned that was also incorrect. I was attempting to follow the instructions the support desk had given me me when the facility owner asked why I was attempting to open the return key box. This was a perfectly acceptable question. I explained that I was doing what I was told on the phone by UHaul support. They explained that the lock I needed to open was on the back of the truck. Then I entered the code many time attempting to open the lock. I was told I should press down on the locking arm, lift the arm, center the lock in the hole, etc. After many attempts the lock opened. Had I not been so pressed for time I would have abounded all of my attempts and found another solution. I want to stress that the facility owners were incredibly helpful and supportive. I have absolutely no complaints with their service. The service from UHaul, however, was sufficiently bad to ensure I will never rent from you again. I would say bad service is an understatement. It was pathetic.Thomas S.