The process was fast and easy and the customer service was superb!
MICHAEL S
Customer Reviews for Parker Feed & Western Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth and professional process. The technology for renting and returning is very straightforward and simple
JEFFREY WNice friendly people
CAMERON MI believe the return agent's name was Matt. He was quick to greet me, was professional and extremely polite, he even walked out to guide me to the drop spot. He was quick to unhook the rental trailer and submit the return. Made for a quick, easy, and painless process after a long few days!
MARILYN SThe app is horrible
DONALD HI left an important item in the truck after dropping it off over night. When I called them in the morning they had saved and set the item aside in case I called about it. I picked it up the next day. Thank you!
Adal WConcern that even though I dropped off my equipment, they were not willing to provide any paperwork showing that I had. I was glad I had a witness that I had dropped it off.
JUDITH GGreat assistance. Easy pick up and drop off.
WILLIAM GI was charged $2 a mile to move locally with no miles included in my price
KRISTIE HAlso not a stellar experience but acceptable and wouldn’t hesitate to pickup or drop off at this location.
Jean-Paul CWould not recommend for mobile pick up. They need signage stating that there are additional lock boxes behind the building that require you to make the next turn. Was on the phone for 15-20 minutes with support to find out this info.
DAVID SThe check in app to return the truck was a little trickey. I couldn't finalize the check in process for some reason
Daniel KNothing, the staff was very professional and knowledgeable and they were very friendly both at pick-up and drop-off. EXCELLENT TEAM HERE IN PARKER!!!
EDWARD BThe check in time was way too long. UHaul software seemed to be the problem. Delayed me by 30 minutes.
WAYNE KBest pick up drop off we have used - the guy that helped us was same for drop and pick up - he was great and would do biz again - super friendly
CALEB RNever received a combination for the key and had to go inside the store, which was luckily open early, and had to have someone get the key for me.
Amber GWe were very pleased at the ease of renting from u-haul! We encountered no problems at all.
THOMAS TWonderful experience.
ERIC BDrop off. Never saw inside.
TIMOTHY QParker Feed is excellent!
Daniel HThey added a fuel fee for me not filling ut to the spot it was even though i overfilled it. They also added an extra mile. I took pictures of exactly how i left it. I wont be using them again.
DONTAE Osee my above comments
Ross EAgain, staff was very helpful is assisting with my drop off
MICHAEL SQuick easy drop-off. I only had to provide the trailer number, and one of the personnel unhooked the trailer in about three minutes. My only caution is the rather steep driveway exit onto very busy Parker Road.
Robert MCustomer service not very friendly - good inventory though
GENE BThe agent met me outside, so I never saw the inside. He said he would email me a receipt, based on the trailer number (which he did).
DONALD CEverything was good 👍
GERALD SUsing the U-haul app made for a bad experience as the signal was poor at the location and taking me 30 mins to get through all the screens. I do not recommend using the app since in the instructions it is not made clear that you have to be at the location to upload your DL license.
Judy HWell - for starters not have a tire blow out in the first 45 minutes of use, the tires obviously don't get inspected.
J PGood experience
CHARLES WMaintain the brake system on the trailer. Install tie down rings at heights above the floor.
DON GTom was wonderful to work with. Couldn't get any better. Will always recommend this location.
CRAIGAN HGreat Experience.
CRAIGAN HQuick and easy self pickup and drop off. I will be back!
Serena TThey don't till you how it is and charge you more then they said
OSCAR JThis was the secondary pickup location for me, because I arrived at the first pickup location on time and no one was at the office. It appeared to be a "truck share" location with only lock boxes to pick up keys and trucks. My reservation was not for a truck share because I had also reserved an appliance dolly and packing blankets. Uhaul needs to ensure they are sending people to the correct pick-up location, because then I was moved to the second location and it put me and my family behind on our move. We also likely ended up in a much older 15' van because it was all that the second location had. But Parker Feed & Western Supply was able to help me right away. That location deserves 5 stars, but the entire pickup location was downgraded in stars due to this situation.
MELANIE PBe clear and straight forward with all information..... phone reservation for rental was not in place upon arrival for pickup....charges were not covered and we were overcharged from what was shared on the phone to the actual billing....will not use again
ROBERT BThis location helped me out time and time again. First i had an issue with my drivers license only being on my phone (lost wallet). Then, i reserved the wrong truck. They made the transition into the correct moving truck VERY easy. They made it happen.
JESUS MEven though they were closed on New Years Day the manager was near by and allowed my son to drop off the trailer that day instead of making him come back. We greatly appreciate it!
LEANNA TEverything was great!
JOHN OThis location has extremely helpful employees. Very friendly people making sure everything was ready to go!
BRADLEY ANothing
SHANE MThe U-Haul App was not helpful and required multiple restarts and non-intuitive guesses to actually fight through the process of completing my after-hours checkout.
WILLIAM SWe were charged for gas despite the gas being below what was reported when we got it and filling it above where we were told it was supposed to be.
ANDREW PThe truck wasn't were the app said it was. It's a bit of a walk back and forth between the back lot and front lot in the pitch black. The inside of the windshield was so dirty I couldn't drive without cleaning it. The app didn't take clear pictures to upload so I couldn't record the damages to the vehicle until I got to the house and took my own pics. The gas tank was not half full. It was below that and of course the app wouldn't upload a clear picture of it. I had to take 45 minutes of my own time to call and report the issues. Plus I didn't get the full rental time because it took so much time to find the truck and get checked out. This rental was a horrible experience.
Nancy MNo
Shane M